User Reviews for Best Western Brookside Inn

Research User Reviews for Best Western Brookside Inn (1-20 of 22)

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May 18, 2007 by Elliot from Cambridge, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very helpful and accommodating desk staff.
• No salon or guest area and small lobby almost inexistent .

“Nice and welcoming entrance. Good Balcony size, with nice view to the mountains on the East side of the building.”

Apr 3, 2007 by Eric from Sunnyvale, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location to Milpitas high tech companies.
• Noisy neighbor could be heard through walls easily.

“Great location near north San Jose, CA high tech companies, very nice continental breakfast, they are doing an excellent job upgrading the hall ways and lobby area. One bad thing was cigarette holes in the sheets in my non-smoking room.”

Aug 7, 2006 by Cynthia from San Jose, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Newly renovated.
• Location was hidden; next to residential/apt. Complex.

“Great deal for price I paid. Rooms were much better than expected; were very clean, new and well designed. Bed had comfortable, extra plush mattress but seemed too high. I almost had to hop up as I'm only 5'2". Hot breakfast was decent again for price I paid.”

May 10, 2006 by Yvonne from Spfld, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location and price.
• I called with a question about my stay and was given wrong information.

“My overall stay was good. the manager did try and help after one of her staff had given me the wrong answer to a question I had asked. Because my question was not answer correctly our stay costed us more money than we planned for and that was disappointing.”

May 5, 2006 by Eric from Sunnyvale, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[7]

• Great location with food close by, brand new beds are excellent.
• Rooms a little dated and slightly run down.

“Nice new beds, little noisy with major 6 lane road close by. nice lobby and gym is OK.”

Apr 23, 2006 by Dee from Rancho Cordova, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[5]

• Nice updated rooms.
• Hotel staff.

“Our hotel stay was fine until we found a huge ant infestation in the bathroom. When we told the front desk clerk, he moved us to a room in another building that was not remodeled like the room we were staying in. He did not offer apologies or help us move all our things at 11pm at night.”

Oct 21, 2005 by Larry from Santa Clara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Plenty of parking.
• They key would not work multiple times.

“Overall this motel is a good place to stay. Lots of shopping and freeways nearby. The front desk person was very friendly.”

Oct 13, 2005 by Frances from Winter Garden, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean, close to shopping and restaurants, easy access to major freeways.
• A little too close to the freeway. Traffic could be heard in the room but too overbearing.

“Excellent place to stay. Clean, close to shopping, restaurants and major freeway access. Also complimentary breakfast was an added bonus. The room was beautifully decorated and spacious. I highly recommend this hotel. My husband and I thoroughly enjoyed our stay.”

Oct 3, 2005 by Eric from Sunnyvale, CA
Overall Rating: 9
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• Noisy next to freeway, construction work in hallways.

“Outside looks good, inside rooms need some work, AC units in room are noisy.”

Aug 3, 2005 by Ijaz from Winnetka, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• the room was good, furniture, decor, lobby and the breakfast!
• the side entrance is not accessible from outside with the room key

“The hotel is located near to stores, so it is very convenient. The rooms had microwave and refrigerator, and was well decorated. I'd recommend this hotel to my friends!”

Aug 2, 2005 by Tierra from Santa Margarita, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• great breakfast bar
• not a lot of parking

“We arrived at around 11:00 pm. There was no parking in the parking lot. I got lucky and someone left so that I could park. Otherwise it was a great stay. We were given a disability room that had a refrigerator and a microwave so it looked like we did not get a "normal room" saved for us but it was just as nice. And they had a great breakfast- hot waffles, juice, potatoes, sausage, and more.”

Jun 28, 2005 by Renee from Greeley, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The price was right, breakfast was great.

“This was a great place, a little hard to get to . Breakfast was really good. Bed was very comfortable.”

Jun 27, 2005 by Jerry from Colorado Springs, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• The beds were the most comfortable I've experienced in a 2, or even 3 star.
• No elevator made a second floor stay uncomfortable, and there was inadequate sound-proofing.

“This hotel was very clean, and the rooms included a refrigerator and microwave, which was unexpected in a two star hotel. It was located near numerous restaurants and very convenient to two major highways.”

Jun 27, 2005 by Charles. from Bakersfield, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• very convenient location and excellent service
• right next to the freeway, could get noisy at times.

“room includes free high speed internet access and free breakfast. Excellent quality.”

Jun 21, 2005 by Dudley from Mesquite, TX
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[7]

• Excellent price, comfortable beds, free breakfast, Free Internet Access
• Breakfast is hit or miss; a little noisy; Internet access can be slow

“This hotel has a homey feel and the staff is friendly and helpful. The rooms are remodeled and comfortable, although the 2 bed rooms are a little crowded. King bed rooms are nicer. There is some remodeling in progress and the free breakfast area is a bit cramped and the choices for breakfast are limited and they often run out of items, even coffee. However, for the price range, I highly recommend.”

Jun 6, 2005 by Jim from Costa Mesa, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff extremely cordial.

“This location definitely met my expectations and my stay however short was comfortable.”

May 22, 2005 by Dan from Tracy, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• friendly, easy to work with
• ac-didn't work, noise above our room

“just right, close to freeway, shopping”

May 21, 2005 by Mark from El Dorado Hills, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[4]

• DSL was off/on, location not great

“Can hear neighbors more than at other hotels I've stayed. DSL was very spotty...came off/on and was basically slow.”

May 15, 2005 by Ravi from San Jose, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[8]

• Convenient Location
• Rooms are not well maintained,

“Rooms need proper maintenance. Phone didn't work. No apologies from the management. Clock wasn't even connected. Fridge was smelly and not even connected. No Iron was available. Everything is taken care of after complaining. But you would expect the house keeping crew/maintenance crew to take care of these.”

Mar 22, 2005 by Pete from Monterey, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[4] • Location:[8]

“The location right off the highway was fine, but there was construction in the house going on. In the morning there was no hot water for the shower. When I brought this to the clerks attention, all I got was a shrug. The manager called me later, instead of offering a free nights stay next time, all he did was offer the managers rate. ”

Mar 8, 2005 by Dan from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great access to the freeways and the rooms are big, beds are comfy.
• 0

“0”

Oct 6, 2004 by Eric N. from Sunnyvale
Overall Rating: 9

“Excellent new Best Western Hotel. Rooms are in nice shape quiet, and in a very convenient location.”