User Reviews for Crowne Plaza Hotel San Jose-Silicon Valley

Research User Reviews for Crowne Plaza Hotel San Jose-Silicon Valley (1-20 of 101)

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Oct 28, 2009 by Shelly from Bothell,WA
Overall Rating: 6

• Comfortable bed.
• Not conveniently located near restaurants.

“Basic Crowne plaza – comfy bed, tube TV, coffee maker, but that's about it. There is an Asian shopping plaza within walking distance but no other restaurants off property. Several ball teams were staying at the hotel for a tournament but we requested a quiet room and the front desk complied. Probably wouldn't stay here again.”

Aug 24, 2009 by Mary from Templeton,CA
Overall Rating: 10

• Comfortable bed.
• No refrigerator.

“Much nicer than I expected. They said I was booked to a "smoking room" and would not list my request for a "non-smoking" but when I arrived they asked which I wanted and what bed type.”

Jul 26, 2009 by Eric from Albquerque,NM
Overall Rating: 9

• Attractive rooms, great views, next to nice Asian strip mall
• internet a bit expensive

“As for the hotel itself, it's a tall hotel in a valley with no tall neighbors, so the views are great on the upper floors. Although the hotel seems like an older hotel that has lost some of its shine, our room was clean and had everything you'd expect from this star level (and maybe a bit more). The main knock is that the AC unit was old-style, with no digital thermostat setting (but no big deal since the area usually does not get too hot or too cold). Also, I wish the room had a fridge. At this hotel, you have to pay a lot for certain "extras" like minibar, movies and internet(about $10/day), so probably you'll just go without. They do have laundry machines, although another guest told us that the dryers have not been working for a few days. Overall, I pretty much got what I expected from this kind of hotel. I can recommend (but just barely because of the minor annoyances).”

Jul 25, 2009 by Bin from San Jose,CA
Overall Rating: 5

• Location and price.
• Old room, some very Unfriendly staff.

“I extended my stay from Priceline. I called hotel front desk 2 days ahead to make sure I can stay in the same room. However on the day I renew the room key, a very rude hotel staff scolding me for not notifying them ahead and it has made his job difficult.”

Jul 5, 2009 by Lisa from South San Francisco,CA
Overall Rating: 9

• Clean, good service and great location.

“The Crown Plaza is a nice place to stay, the hotel staff is friendly and helpful. The pool is small, but adequate and enjoyable.”

May 24, 2009 by John from Rocklin,CA
Overall Rating: 8

• Our stay in the hotel was brief, we just slept
  there.

“Our stay was a short one and we enjoy it very much and would return. The staff was good and the hotel was clean, plus they had the Fox News Channel on their TV.”

May 18, 2009 by Tim from Redding,CA
Overall Rating: 9

• Location.
• The bed was not comfortable.

“Good facility, good location. The bed, as is the case in most of the Crowne Plazas I have stayed in, was very firm (hard). Marriott's beds are far more comfortable!”

May 15, 2009 by Jon from Atascadero,CA
Overall Rating: 9

• Incredible value, well appointed rooms, and good location.
• Loud housekeeping staff.

“A fairly new, 10 story hotel which easily deserves its 3 star. The rooms are not very large, but are comfortable, well maintained and modern. The front desk employees are consistently competent, efficient and friendly. One complaint: the housekeeping staff is prone to having long conversations hollered across the halls.”

May 12, 2009 by Ron from Livingston,TX
Overall Rating: 10

• Location.
• No Continental breakfast.

“Comfortable and convenient.”

Apr 19, 2009 by Joyce from Tiburon,CA
Overall Rating: 6

• The price and proximity to business office.
• I selected it for the the hot tub, but the water was 1 to 2 ft too low!

“I was disappointed twice by the low water level of the jacuzzi. The jacuzzi was why I selected this hotel. On two separate stays, I could hear neighbor tenants talking at 10 and 11 pm, when I was trying to fall asleep, which caused me to wake up tired in the morning. The second time I called the front desk, who said they'd send a security guard. It got quiet soon, but still this hassle made this a less than a comfortable stay. These experiences made me think it's better to make the 75 minutes trek home rather than stay at a hotel 5 minutes away.”

Mar 22, 2009 by Nicol from Indio,CA
Overall Rating: 9

• Great location near shopping and restaurants.

“I would return to this hotel as the rooms were very clean and the staff was
friendly. Lots of on site parking without charging for it.”

Nov 4, 2008 by Felix
Overall Rating: 8

• Location.
• Room Size.

“The hotel was very good. Room was very clean. Beds were very good. Room was a bit small but ok.”

Sep 2, 2008 by Martha from Salem, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was nice, clean and the fitness room & pool were nice.
• There were not any convenience shopping areas or other restaurants.

“This is a very nice, easy access hotel from the San Jose airport. We enjoyed the pool and fitness room. It was easy to get to all the major freeways so we could enjoy going to other areas in South Bay.”

Aug 31, 2008 by Gabor from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice comforter, great sundry, view.
• Sticky drippings from trees in the parking lot.

“Good location, nicely appointed hotel.”

Aug 30, 2008 by Gerry from Sparks, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• General appearance was satisfactory.
• NA.

“They first made me sign that I will not smoke. Then when I go to the room it was stinking with heavy cigarette smoke. They changed the room but were not gracious enough to upgrade for the inconvenience.”

Aug 14, 2008 by Hesham from Mountain View, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• The room is very small, lady in the front disk not friendly.

“In my best to stay in again. Too small rooms.”

Aug 10, 2008 by Suz from Concord, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[5]

• The hotel had complimentary linen spray.
• The hotel was outdated. The coffee maker did not have all the pieces necessary to brew coffee.

“This hotel was ok. Nothing exciting. Outdated and kind of just worn out looking. The staff was not friendly. They put my us in a room with 2 queen beds. They did remedy this; however were not the least bit concerned with their customer service.”

Jul 24, 2008 by Jennifer from San Jose, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• The rooms were clean and comfortable.
• Staff refused to enforce pool rules and it was noisy all night.

“The elevators were broken; the average wait for the one working elevator was 12 long minutes. Pool hours were 8am - 11pm, but guests were at the pool literally all night long; and I and my partner got absolutely no sleep for 2 of the 3 nights we stayed. We called the front desk and complained about this on 3 separate occasions. They promised to have security look into it, but nobody from the hotel staff showed up at the pool to ask the noisy party animal guests to leave. The keys to our room deactivated 4 times and maintenance had to be called twice. Hotel management did not acknowledge our complaints about our bad experiences. We never once received an apology. We were thoroughly disgusted with our stay at this hotel.”

Jul 21, 2008 by Doug from Milpitas, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Close to my work.
• Doing renovations and the elevators took forever.

“This hotel stay met my expectations.”

Jul 21, 2008 by Bo from Valencia, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[10]

• Good location.
• The room had old boxer and chocolate flakes on the bed.

“NA.”

Jul 11, 2008 by Kel B. from Riverdale, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[7]

• Comfortable beds. Good sized nice pool. Fitness room was good.
• Hallways had a dated look and slightly "musty" smell (not in rooms).

“Located just off 237 and very near 880 freeways, also located near the Great Mall. There are several places to eat within a very short drive. The hotel is clean, nice public areas and staff was friendly upon check-in and check-out. Some elevator upgrading is being done so there is a wait for elevators during the day and early evening. Hallways of the hotel have an "old" smell to them, not sure how to describe it. Not terrible, it just felt dated. The rooms however were quite nice with comfortable beds and a small gift bag of items to help you sleep (sleeps mask, lavender spray, sleep CD to be used with the CD alarm clock in the room). Plenty of pillows, soft linens. I couldn't pick up the wireless in my room (using daughter's computer and she wasn't there. so that may have been my problem not the hotel). I did call to ask if they provided wireless and the front desk person was short with me, gave me a snippy answer then hung up. I did go down to use the business center, adequate but sticky mouse and closed in room. Pool area: very nice pool, large enough for some lap swimming (larger than many hotel pools). Looked very clean and the Jacuzzi looked clean. Fitness room has several pieces of equipment to get a good workout. Overall a nice place to stay for a couple of nights.”

Jun 29, 2008 by Jon from Atascadero, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Easy access to main freeways (880, 237).
• Long wait for elevators.

“My room was reasonably well appointed and very clean. There was a special package of sleep aids (ear plugs, eye shades, white noise CD) which initially concerned me, but the hotel was very quiet. There's a very large shopping mall only 1/4 mile from the hotel and there's easy access to highways 880 and 237. The elevators took forever, but were in the process of being replaced with faster models. For the money, I was very pleased.”

May 14, 2008 by Aprem from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Clean.
• They do not accommodate early check in.

“I do not wish to stay in this hotel again. I always have problem with checking in early. They do not care if I request to check in early or not, they never accommodate it.”

May 9, 2008 by Tim from Fremont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very clean room, nice furniture, good location, quiet surrounding.
• Room size is a little tight.

“Good: Super comfort bed, very clean room, nice exercise room and swimming pool. Quiet surrounding on weekend. Business travelers have left to go back home. Good location, walking distance to several restaurants. Bad: Relatively noisy air-conditioning and room is a little tight.”

May 8, 2008 by Darlene from Oakdale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and conveniently located.
• Can't think of a thing I didn't like.

“What a wonderful experience!”

Apr 18, 2008 by Kang from Cerritos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Proximity to freeways and restaurants. Large study desk and DSL connection.
• None.

“Cleaner than a 4-star hotel.”

Apr 16, 2008 by Rhonda from Chico, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The very best night's sleep I have Ever had in a hotel.
• Absolutely nothing.

“I had the best night's sleep, the cleanest, neatest, most prepared room I have ever had in a hotel. It was the quietest and totally conducive to a good night's rest. The bed was also the most comfortable I have ever slept in, including my own bed at home!”

Apr 14, 2008 by Gretchen from Ocean Grove, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean and friendly (very helpful) staff.
• Freak incident where a guy was beat up in front of hotel.

“Nice rooms, excellent staff. Also offer a TV station with yoga programs - so don't forget your yoga mat! Great location, right in the middle of companies like Cisco.”

Mar 6, 2008 by Diane from Fresno, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice bathrooms, pretty furniture, professional staff.
• Lumpy bed although they are supposedly new and upgraded.

“Although the hotel is very attractive and the pool area is attractive and pleasant, the poor quality of the new beds makes for an unhappy stay. One bed was actually slanted, enough to see visually, and enough to feel when you lay on the bed (possibly from a slanted floor?). The other bed was flat and not lumpy, but did not match the quality of the beds at the nearby Beverly Heritage Hotel which has the same star rating. I slept poorly and as a result will not plan a return visit. I am not a picky sleeper, my own bed at home is very hard, and I can even sleep comfortably on the floor. I also like soft foam for sleeping. So, I have to say there is really something wrong with a bed I cannot sleep in. On the up side, the bathroom is upscale attractive. For some reason, the sink is European style but there is no counter for your toiletries or makeup, and nowhere else in the room to apply makeup. Noticeably poor planning, considering the bathroom is otherwise roomy. However, the staff is pleasant and professional, and there is ample parking”

Feb 13, 2008 by Leticia from Modesto, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Suite was nice bed was so comfortable.
• The shower needed updating.

“Overall worth the money.”

Jan 16, 2008 by James from Moorpark, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel staff was very friendly during check-in.
• The heater made a loud clicking noise.

“Having previously lived in San Jose, I saw this hotel many times, but never paid attention to it due to it's descript appearance. Now that I've stayed there, I can say it is very much a jewel.”

Nov 27, 2007 by Art from Westlake Village, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient parking.
• Internet access continues to be a problem.

“Hotel is clean, nicely furnished and near businesses and restaurants. This is my third trip and every time I have had an internet access problem.”

Nov 24, 2007 by Noreen from San Rafael, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Bath amenities.
• No refrigerator in room.

“We did get a portable refrigerator sent up but had to call for an extra robe as the room only had one. Also, couldn't have coffee in the room the following morning because housekeeping didn't leave regular coffee packets, only decaf. The view was great from the room, but most hotel rooms don't excite me, they are just "rooms", nothing out of the ordinary.”

Nov 21, 2007 by Niles from Modesto, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Room was spacious and very nice. The bed was very comfortable.
• Elevators were extremely slow!

“Overall, a great hotel experience. The room was very nice and the bed was extremely comfortable. The hotel certainly is situated in a "business" region but is very close to shopping and local amusement park. Staff was friendly and helpful!”

Nov 15, 2007 by Steve from Santa Rosa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great beds.
• No window that opens.

“A nice, comfortable place to stay.”

Nov 15, 2007 by Eugene from Arcata, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good location.
• None.

“Great hotel for business traveler.”

Sep 10, 2007 by Ryan from Cincinnati, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• Free wireless internet and a great king-sized bed!
• Traffic-jam location makes it difficult to get to silicon valley in the morning.

“It's a good, clean, professional business hotel with a helpful staff and free wireless internet (a must). I was perfectly comfortable. But its isolated location in Milpitas makes it rather inconvenient and a Nasty traffic-jam drive to silicon valley or the east bay.”

Sep 3, 2007 by Lora from Los Banos, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Conveniently located, friendly bartender and nice rooms.
• Price of drinks.

“I enjoyed the atmosphere they also do a lot of little things to help you have a good nights rest. I really like the clip for the curtains so the light does not shine in your eyes early in the morning,”

Aug 30, 2007 by Bradley from Riverside, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice staff and rooms and pools.
• Attitude when it came to their shuttle van service -very poor.

“Nice staff, rooms, pool area & restaurant. This was our first time staying at Crowne; on a weekend we were very pleased. Our only problem came with there shuttle van service -it's a real hit and miss. Our destination was 10 minutes away. We called ahead and still had to stand out front for 45 minutes. When the driver finally arrived he got out and told everyone it was time for his lunch break. We talked to front desk and management but they were not any help. We got fed up and called a taxi.”

Aug 29, 2007 by Lori from Salinas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was extremely helpful and accommodating.
• It was farther away from where I wanted to be in South San Jose.

“We had a great time and the staff was wonderful. They even opened the gift store after hours to let us buy some late night snacks. The pool was fun - my daughter thought it was cool to have it on the 3rd floor. I would definitely stay there again and recommend it to others.”

Aug 13, 2007 by Randolph from Mobile, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, safety, cleanliness, staff were all perfect.

“Really great hotel.”

Jul 28, 2007 by Richard from Salisbury, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Free parking, free high - speed internet & superb location.
• Nothing.

“Just a very pleasant experience. Great location away from congested noisy highways. I found everyone to be friendly and helpful. The room was spacious and very clean. I would definitely recommend this hotel to anyone, and I look forward to staying there again on a future trip to Milpitas!”

Jul 25, 2007 by Bryan from San Jose, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• I liked the fact that I was able to get a room with two beds.
• I did not like that the room we stayed in did not have a mini fridge.

“Overall, our stay was good. One big problem we had was parking near the entrance of the hotel. Having a small child and lots of things to carry to the room, the parking we found was not that close to the entrance and the row was very narrow making hard for us to pull in straight without making several attempts.”

Jul 9, 2007 by Craig from Beaverton, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Plenty of parking; located near numerous restaurants.
• No place to sit outside and take in food, read, or work.

“The Crowne Plaza is an excellent place for the business traveler that has business in the Bay Area. It is located near freeways for easy access in any direction. The rooms are clean and adequate to work in.”

Jul 2, 2007 by Shelley from New York, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very nice hotel, free parking, nice pool area, excellent workout facilities.
• Maid service didn't seem to be thorough, but they did a good job.

“I was very impressed with the Crown Plaza hotel. I stayed at in California. The hotel pool was nice, and it had a Jacuzzi, too. The rooms were big, and the hotel provides free wireless internet access. I also enjoyed the workout room. The treadmills were up-to-date with TVs on each treadmill.”

Jun 28, 2007 by Nikia from Fresno, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Stayed on the same floor as the gym.
• No refrigerator.

“I would stay at this hotel again.”

Jun 25, 2007 by Mary from Sonora, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The beds were very comfortable and there was a nice pool and Jacuzzi.
• The restaurant did not have very good service and some of the food was substandard.

“I liked it.”

Jun 21, 2007 by Loi from Rosemead, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was good.
• None.

“Great location, clean, great service.”

Jun 11, 2007 by Richard from Roseville, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staff responsive when I asked to change rooms.
• Original room was noisy.

“I am very satisfied and would stay there again.”

Feb 15, 2007 by Art from Wstlake Village, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location and friendly staff.
• Wifi access did not work well and I had to call each time to get on.

“Enjoyed our stay, hotel is clean and conveniently located. Wifi needs improvement.”

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