User Reviews for Doubletree Hotel San Jose

Research User Reviews for Doubletree Hotel San Jose (1-20 of 511)

• Add Your Own Review »

Dec 9, 2009 by Nancy from Malibu,CA
Overall Rating: 9

• Beds were 4 star. Staff 4 star.
• No where to walk.

“The entire staff did everything they could to make our stay a good one. The beds were better than other 4 star hotels in San Jose. Nice touch with the chocolate chip cookies. The receptionist explained why they have to charge for parking ($9 a day of weekends; $18 on weekdays). The parking lot was being used by airport travelers as a free spot to leave your car.”

Nov 29, 2009 by Susan from Novato,CA
Overall Rating: 8

• Location and friendly staff
  and
  overall was very nice.

“It was convenient (right off the freeway), and parking was a more reasonable $9 on the weekend.”

Nov 25, 2009 by Roberta from San Francisco,CA
Overall Rating: 7

• Large rooms.
• Tired and somewhat worn, questionable guests.

“The staff was very accommodating of our late check-in 11 pm. The entrance and parking guidelines are very unclear at night without a valet on duty. The lobby is far from the front door and unclear. I was a single female checking in at the front desk alone while my boyfriend took care of the car, and as I was talking to the front desk, a drunk/high guest came down to get a key changed. This guest kept bothering me and overheard my room number. Later that night, he knocked on the door! The quality of guests in this hotel are frightening!”

Nov 21, 2009 by Sharon from Salinas,CA
Overall Rating: 9

• Staff was very freindly & helpful.
• Shower head was old & sort of funky.

“Good location, comfy rooms, super-tick towles, great beds and overall lovely hotel.”

Nov 16, 2009 by Martin from Corona,CA
Overall Rating: 7

• Opening sliders is a huge plus for me!
• Charging for parking is ridiculous in San Jose.

“This is the old Red Lion. Well maintained, clean rooms. Sliders that open to get fresh air. Nice hotel, better than others around the area.”

Oct 19, 2009 by Terry from Yuma,AZ
Overall Rating: 3

• Location.
• Roof leaked, water everywhere in lobby, restaurants, old hotel, needs refurbishment.

“Poor value, old furnishing, carpet, pet oder, restaurants over priced and not high quality. Staff was OK but didn't go out of their way to provide extra service. No bellman assistance.”

Oct 10, 2009 by James from Cedar Park,TX
Overall Rating: 6

• Location.
• Very average hotel needs to be upgraded.

“Location is good for business near airport and easy to get around San Jose. Very much in need of a remodel - upgrade.”

Sep 21, 2009 by Joseph from Hawaiian Gardens,CA
Overall Rating: 6

• It is close to the airport and the rooms are large.
• 22% service charge on room service plus $3. No robes. Rooms was a bit run down.

“The hotel is large with large rooms. The staff is accommodating. Very close to the airport, which makes it easy to use the free shuttle. But a $3 service charge plus 22% more service charge on top of that (and they include 22% of the $3). Plus, the rooms are a bit on the run down side - just a little. The television is a bit old and small, no robes, the rooms were a little dirty and not serviced properly. One side of the hotel has the freeway running outside of it, so it can be noisy.”

Aug 19, 2009 by Mike from Santa Monica,CA
Overall Rating: 1

• It was okay.

“This is not a 4 star hotel.”

Aug 8, 2009 by Todd from Prescott,WI
Overall Rating: 8

• Convenience of location.
• Rooms looked moderately beat.

“Overall, I enjoyed the my stay. The front desk was attentive and made me feel comfortable from the minute I came in.”

Jul 26, 2009 by Jeny from Centennial,CO
Overall Rating: 9

• Comfortable, good locaion nice facities(pool and fitness center

“Would definitly stay here again”

Jun 30, 2009 by Jesse from Reno,NV
Overall Rating: 4

• Very comfortable bed
• Had to pay an additional $18 to park

“Convenient location, pretty basic room, very comfortable bed, older TV set, staff was fine though not outgoing friendly, had to pay an additional $18 per night to park”

Jun 18, 2009 by Pedro Barrera from Pismo Beach,CA
Overall Rating: 1

• Convenient location and overall appearance.
• Too noisy and could not sleep.

“Noise level was terrible and gang-like individuals hanging around seemed dangerous and afraid to be out of my room. Also loud at night with running down the halls and screaming. You need more security.”

Jun 1, 2009 by Patricia from Greenbrae,CA
Overall Rating: 9

• Convenient airport location; comfortable room.
• Expensive parking for a non-downtown hotel.

“Large, comfortable Double Tree property just off US 101 near San Jose International Airport. Courteous staff, gave me extra cookies upon request when I arrived late at night. My only complaint is that the hotel charges $18 for self parking, which seems very high for a hotel that is not located downtown. Otherwise, a great stay.”

May 20, 2009 by Howdy from Shingle Springs,CA
Overall Rating: 8

• Loved the coffee maker & tea.
• Did not like the shower. The rooms need to be remodeled.

“This hotel has wonderful amenities but is showing its age. It does need to be updated. The staff was very helpful.”

May 14, 2009 by Jim from Williamsburg,MA
Overall Rating: 10

• Spotlessly clean; friendly staff; airport van; good food.
• Charge for parking.

“Hotel was quiet and clean and convenient to airport and freeways. Airport van service starts early in the morning. Spencer's, the dining room, had excellent food and atmosphere. I also appreciated their accommodating my desire to read by giving me a table under a good light. No complaints. I hope to stay their again.”

Apr 30, 2009 by Laura from Lake Elsinore,CA
Overall Rating: 9

• Great location
  and
  cookies at check in.
• $18 per day parking.

“The location was great and near the airport. Charged internet access and $18 per day parking was outrageous.”

Mar 25, 2009 by Sue from Eureak,CA
Overall Rating: 6

• Comfortable beds, spacious, clean.
• Water was not hot enough - had to change rooms. Received handicap room.

“This is the second time we have stayed at this hotel in the past few months. Both visits we were given a handicap accessible room (not requested) and both times the water was not hot enough. The last visit we requested another room. For the money, the room was great.”

Mar 18, 2009 by Jacqueline from San Francisco,CA
Overall Rating: 8

• Friendly staff, on-site restaurants.
• Poor location in relation to downtown, parking charges.

“Yes, the hotel rooms are slightly outdated structurally but they're clean and the beds are comfortable. You will have to turn the water to its max heat to get a comfortable water temperature, too. But all in all, this hotel is not. Lobby areas are very nice, the staff is friendly and the rooms are clean. Plus, there's Starbucks on site and a great prime steakhouse.”

Mar 6, 2009 by Alan from San Jose,CA
Overall Rating: 4

• It was convenient to have the restaurants in the hotel as it was raining and inconvenient to have to travel outside.
• I asked at check in for a room away from the side of the hotel near the freeway, but was not accommodated for my request.

“Lobby is nice. Restaurant (Spenser's Steakhouse) was nice with good service, but rather expensive for a business traveler. The second restaurant, in which I had breakfast had friendly service, but the food was not particularly good and again, very expensive for what you got. The rooms are in need of some updating. The wood on the front door of my room was pealing away at the bottom, the shower was not very effective (low water flow) and the bed was a little lumpy. The TV was not flat screen and the furnishings were quite dated.”

Jan 24, 2009 by Jaclynn from Reno,NV
Overall Rating: 10

• Cost too much to park.

“Something they don't tell you is that for self parking it is $18 a night to self park or $21 for valet parking.”

Nov 8, 2008 by
Overall Rating: 7

• Spacious.
• Charged $20 to park.

“Good, except for parking charge.”

Oct 11, 2008 by Hung
Overall Rating: 8

• Location and cleanliess. Airport pickup/drop off is fast.
• Parking fee is high. Internet fee is ok, but not complimentary.

“The hotel is very clean and run professionally. It is business friendly.”

Oct 2, 2008 by Jeff
Overall Rating: 7

• Location to San Jose Airport.
• They rented a the pool area to a local club for all of Sunday afternoon. Very loud.

“I would have been embarrassed had my mother been with me on this occasion...Others have been fine. Behind the check in counter is a large glass window over looking the pool area which had been rented out to a local club. Some girl was bent over grinding her rear end into some guys crouch. At a club fine...but not at a hotel like the Doubletree.
”

Sep 30, 2008 by Alida
Overall Rating: 8

• The cookies.

“Too busy to answer phones for directions. Bill for quick check out not delivered as requested. Also a parking fee of 20.00.”

Sep 30, 2008 by Wendy
Overall Rating: 8

• Pretty.
• The smell, being charged for parking, no service in hotel cafe.

“This hotel looks like a new hotel, but feels like an old one. The service at the front desk is great, but expect to wait on yourself in the open breakfast/lunch cafe, springs. It's an ok hotel for business, or if you have kids, but I wouldn't stay here on vacation.”

Sep 25, 2008 by Octavio
Overall Rating: 9

• Great location.
• The rooms were run down for a 4 star.

“I
was expecting a much nicer room for a four star.”

Sep 22, 2008 by Jacquie
Overall Rating: 9

• They had fresh cookies at check in.

“The room was clean and comfortable. I would stay again. For the price of the room and the service you get, you can not ask for a better place.”

Sep 21, 2008 by Dana
Overall Rating: 9

• Remarkable convenience to the airport
• Paying 20 a night for valet parking; self-park was 15!

“If you want to be conveniently located near SJC with full services, you can't beat this outstanding Double Tree Hotel adjacent to the airport in San Jose.”

Sep 11, 2008 by John from Portland, OR
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[6]

• The bed was comfortable.
• Parking is $15, and there is no street parking or other free option.

“We found our room to be excellent. The bed was incredible, and I was able to get some much needed sleep. I had a flight first thing in the morning, and it was well under 10 minutes from hotel door to airport curbside. So I'll recommend this hotel, especially for business travelers.”

Sep 11, 2008 by Kent from Hollister, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean, large rooms, close fast food, near freeway.
• Club crowded with non guest, no room service after 10.

“Excellent value, great rooms with balconies, nice gym/pool, nice dining options, near airport/freeways, reasonable dining, parking is paid valet $20 a day. Nice quiet setting except airport take off noise. Washer and dryer near spa.”

Sep 2, 2008 by Dan from Fort Irwin, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Warm cookies at check in and a great room.
• Paying for parking.

“My wife and I only stayed at the Doubletree for a few hours, but in that time we were impressed with the gracious staff, the warm chocolate chip cookies upon check in at 1 in the morning after seven hours in a car. The room was outstanding. Clean, comfortable, everything I expect from a hotel and more.”

Sep 2, 2008 by Tammy from Oswego, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Fitness Center was great.
• In desperate need of renovation.

“Overall, the hotel was ok. The decor is extremely outdated. Most hotels that I would consider 4 star offer free internet access, this one does not. It was especially discouraging since I am a Hilton Honors member, I had to pay for internet access (normally I do not get charged). The fitness center was excellent. I will probably not stay at this hotel again.”

Sep 1, 2008 by Michelle from Simi Valley, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• Room was beautiful and large.
• Restaurants close at 9:00 pm, room service at 10:00. Late arrival meant we did not eat.

“Lovely room, good location, but really set up for large business meetings, not for personal travel. Hideous cafe (dingy green, with the personality of a bad train station) in a sort-of outsized hallway. Arrived after 9:00 pm on a Saturday night and could not eat - restaurant had closed at 9:00, room service had shut down at 10:00 pm, even the gift shop was closed, so no snacks, etc. Bar was jammed, probably because it was the only place open, but understaffed, so service was slow and not very good. Would not stay there again.”

Aug 25, 2008 by Margaret from Manhattan Beach, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[2]

• Nothing.
• Old, shabby.

“NA.”

Aug 20, 2008 by Harold from Los Angeles, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Beds were very comfortable.
• Loud, noisy.

“Good value for the price. I would stay again.”

Aug 19, 2008 by Julie from Orangevale, CA
Overall Rating: 6
Cleanliness:[3] • Staff:[10] • Location:[9]

• The hotel staff was very nice.
• Our room had a mysterious large wet spot on the floor that we did not discover until we took our shoes off at bed time.

“We had a good stay with the exception of the mysterious wet floor. We had returned from a concert at about 11 PM and didn't want to re-pack to move rooms at the late hour, It was a one night stay so we just avoided that 1/3 or the foam.”

Aug 17, 2008 by Melissa from Seaside, CA
Overall Rating: 6
Cleanliness:[3] • Staff:[7] • Location:[9]

• The staff is friendly and the location was good.
• The rooms need seriously to be updated.

“I am use to staying in the Kimpton brand hotels so it is really hard to compare.”

Aug 16, 2008 by Nakia from Eureka, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quietness of the room.
• Spacious room.

“We had an excellent stay. When we checked in there was a digital photo frame on the counter displaying the presidential suite. The clerk asked if we'd like to upgrade.”

Aug 15, 2008 by Jeanette from San Pablo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked that you could update your room to a suite inexpensively.
• I liked the hotel.

“I liked the hotel. I am glad we had transportation because it would have not been suitable. The price was good.”

Aug 14, 2008 by Donna from Omaha, NE
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Cookies and staff.
• Paying for parking.

“Clean and comfortable beds. Carpet needs to be replaced.”

Aug 14, 2008 by Ellen from Moss Beach, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[1]

• The employees were friendly and receptive.
• Poor location. Fee parking. Booming music at pool party.

“I had to drive my car to pay parking. Between the hotel parking and the event parking it was $30/day. The staff was all very friendly. The pool party had awful music with strong bass, which vibrated the room. Definitely not a four star hotel. It is fading. The carpets are old.”

Aug 13, 2008 by Jamile from Merced, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Hotel was clean and well kept.
• There seemed to be a bad smell in the bathroom, which seemed odd since we upgraded.

“The hotel was great and the price was excellent. The beds were comfortable and the dinner and breakfast provided met our expectations.”

Aug 13, 2008 by Art from Fremont, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location is very convenient to airport and good freeway access.
• Not many restaurants or things to do in walking distance.

“The hotel is nice.”

Aug 12, 2008 by Glenn from Tustin, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Restaurant food was very good.
• Decor (especially rooms) were outdated & tired.

“I can see where this was probably a top notch hotel when it was built or remodeled but it is due for another update. The rooms were okay but compared with the Santa Clara Marriott they were definitely lacking. The rooms are clean and large enough, just not up to date. They need contemporary color, furnishing, large screen TV's, granite, the works!”

Aug 11, 2008 by Fernando from Sacramento, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendliness.
• Parking fee-should not charge.

“The site was very good, the staff was very friendly and helpful. The rooms were immaculate.”

Aug 7, 2008 by Chris from La Jolla, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The central pool, and club max.
• Parking on your own really is not an option.

“I love this hotel, it is pool and it is club. I love to dance and club Max was very well done. My kids love the pool and Jacuzzi. The rooms were excellent.”

Aug 7, 2008 by Mark from Roseville, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The friendliness of the hotel staff.
• The hostess at spencers (the steakhouse at the doubletree).

“Saturday night, the hostess at spencers (the steakhouse at the doubletree) was very rude she never ever said a word to me or my family when we were checking in, someone on the wait staff helped us and then after dinner. I stated thank you 3 times to her; looking at her the last 2 times each time wondering why she was not responding. I guess I will never know. The overall experience was great if not for this 1 individual.”

Aug 6, 2008 by Lori from Hebron, NE
Overall Rating: 6
Cleanliness:[10] • Staff:[2] • Location:[10]

• Great location to the airport.
• The waitress in the bar/lounge was awful!

“We had a very nice room. The bellmen were very friendly. The lady who waited on us in the bar/lounge was horribly rude.”

Aug 6, 2008 by Linda from Roseville, CA
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Great location, great parking.
• Room needs updating, smelled and was outdated.

“Looks great outside, and in lobby area. Staff very nice but room was outdated.”