User Reviews for Biltmore Hotel and Suites Silicon Valley

Research User Reviews for Biltmore Hotel and Suites Silicon Valley (1-20 of 80)

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Nov 21, 2009 by Bob from Austin,TX
Overall Rating: 3

• Shuttle service and driver.
• Room was in old wing, grungy.

“The room was on gas station side wing, very old, not very clean.”

Oct 24, 2009 by Ash from Brampton,Canada
Overall Rating: 4

• Public access to rooms, worn out rooms and beddings, staff was not warm, room service hours ends
  at 10, no secure wireless access

“Inconvenient location. Access to rooms is available to public - no security. Rooms have worn out bedding and are dated. Not enough outlets in the room and the outlets that are there are in need of being updating. No Wired internet access and wireless access is not secure. If there was secure wireless access, no attempt by check in staff was made to find out if I needed internet access. Room Service ends @ 10, despite the in-room dining guide stating that after 10 light snacks are available.”

Oct 6, 2009 by Benjamin from Atlanta,GA
Overall Rating: 9

• Overall cleanliness and helpfulness.

“Good overall.”

Aug 24, 2009 by Garrett from Granada Hills,CA
Overall Rating: 3

• I didn't like the courtyard in front of our room being used for a large, late party by another group.

“The hotel was generally meeting our expectations in the beginning. Our air conditioning in the room didn't work too well (and the cleaning staff kept turning it off), but otherwise the room was OK. But there were parties being thrown in our area the last two nights we were there. The last night, there was a party being held in the courtyard right in front of our room. I can tell the hotel approved it because they were using hotel equipment for it. When we got to our room, there was already a large trash bin filled with empty beer bottles. It was loud, unsupervised, and made us feel uncomfortable, especially with our kids. I can't believe the hotel allowed this common area to be used/rented out for parties, especially when they have conference rooms in the main building.”

Aug 7, 2009 by Michael from Caldwell,ID
Overall Rating: 10

• It was at a convenient location for what I was doing.

“The hotel was well kept, room service was great and pool was well maintained. Service was great, everyone was very helpful.”

Jul 31, 2009 by Kathy from Reno,NV
Overall Rating: 7

• The price, and the cleanliness.

“Overall, the hotel and staff were helpful and friendly. The check in went smoothly as did checkout. Housekeeping was asked to return later than their 8:30 knock on the door and never returned, so I did not have clean towels, but overall it was a pleasant experience. I'm sure they would have come back and cleaned the room, had it been as issue. Thanks, Priceline.”

Jul 1, 2009 by Paul from Siletz,OR
Overall Rating: 1

• The entryway and public areas were first class.

“While I am sure this hotel could hold a 3 star rating, newspaper, and other amenities that go with the rooms (per the website). We were assigned room which is located on a cement covered walkway next to the laundry and faces a steel and bamboo fence. The room was small, musty, and had a single double bed. It was not even a Motel 6 quality room.”

May 10, 2009 by Anil from Morganville,NJ
Overall Rating: 10

• Very conveniently located on highway.
• None.

“Excellent for business travelers, close to key highways that connect all major businesses/airports. Personally liked the calmness even though it was close to highway.”

Nov 22, 2008 by Janet from Eureka,CA
Overall Rating: 10

• It was clean and very pretty!
• There is nothing that we didn't like about this Biltmore.

“The hotel was beautiful! It was so clean and pretty. The check-in staff were extremely friendly and helpful. The location is very easy access off Hwy 101, yet the hotel and surroundings are very quiet; peaceful. Our room was so big and very comfortable and very very clean. We could definitely stay again! We were too late arriving to eat at the restaurant and had plans to meet friends somewhere else for breakfast so we didn't use the restaurants at all. The room service menu however, looked good and reasonable.”

Jul 27, 2008 by Paco from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The friendly informative staff.
• The gym hours.

“I didn't spend much time at the hotel. But when I was there I enjoyed it. I would indeed recommend.”

Jul 25, 2008 by Alberto from Seattle, WA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[6]

• The hotel bar has great food and service. I was pleasantly surprised.
• The room was small, near the highway and not perfectly clean. The tower rooms may be better.

“The room was small, near the highway and not perfectly clean. The tower rooms may be better, but the ones in the 2 story part of the hotel were not good at all. The hotel bar has great food and service. I was pleasantly surprised.”

Jul 23, 2008 by Tawnie from Tustin, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[2]

• Nothing.
• Noisy no elevator horrible restaurant food service outdated decor.

“Upon arrival the gal at the check in could not speak English. Restaurant was horrible with no service a buffet that has seen better days I'm sure.”

Jul 22, 2008 by Ash from Mercer Island, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very helpful front desk staff.
• Very rude breakfast manager. That lady needs to retire.

“The hotel has an excellent lobby that raises your expectations of the room. But won't live up to the expectation set by lobby. The reservation staff and floor managers were very friendly and helpful, full points to them. The breakfast cafe lady was very rude to everyone dining on the free breakfast. The first day she gave us juice when we said no, but never gave water after repeated request. She simply walked away while we were still talking to her. I wont go there, if that lady is still there.”

Jul 18, 2008 by Carmen from Los Banos, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• Location.
• Room size.

“The pool was bombarded with many children and all their parents drinking heavily for two days in a row! The room was very small, we were barely able to close the bathroom door! There was never any towels in the pool premises, so I had to wait for them for long periods. Everything in the room was outdated. Would not want to stay there again.”

Jul 12, 2008 by Alan from Keizer, OR
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• Nothing.
• The room was terrible.

“The lobby and tower of the building looked beautiful. A very small room, bad location, on the second floor with no elevator, and with no parking available in that area.”

Jun 16, 2008 by Diana from Sacramento, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Clean. Good location. Good value.
• Via phone I was told there were two queen size beds in each room. In fact there was only one with a sofa-bed.

“Disappointed about having a sofa-bed instead of a real bed as I was led to believe there were two queen size beds. Other than that everything was fine.”

May 25, 2008 by Norma from Elk Grove, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• My mattress was not too comfortable.

“It was what I expected for a 4 star except the mattress in room needs to be replaced.”

May 16, 2008 by Rebecca from Rocklin, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• The location.

“This hotel has a motel portion, with hotels facing the parking lot, with poor security.”

Apr 15, 2008 by Grace from Victoria, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and comfortable bed.
• No area to walk or shop nearby.

“We were very pleased with all aspects of the Biltmore. We received a friendly efficient welcome even though we arrived two hours before check-in. Our room was well laid out, and we appreciated the free internet access. Dinner in their restaurant was delicious and moderately priced. I would love to return to that hotel again!”

Apr 14, 2008 by Michael from Sebastopol, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient to my contract job.
• Small cramped rooms.

“Convenient to Silicon Valley, Great America and freeways. Very nice lobby but then most rooms are in the out buildings which are more like a motel. Small rooms, ok service. More like a 2 or 2.5 star than a tree star.”

Apr 14, 2008 by Lisa from Atascadero, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• Free breakfast buffet.
• We were on the side next to garbage.

“This hotel has nicer rooms in the middle and not so nice ones on the side.”

Mar 14, 2008 by Jana from Los Angeles, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing. It was awful!
• Very dirty, poor service and location.

“This was the worst hotel I've ever stayed in for a 3-star rating. This rating is extremely deceptive. The hotel was filthy, and the room was dirty. They don't even have an elevator--so I had to carry my luggage to an upstairs floor. There was even dirty soap left in the bathroom. This hotel's rating should be reconsidered!”

Mar 14, 2008 by Phillip B. from Salinas, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Price.
• Really ugly room wing.

“Main tower seemed attractive, but the wing where I stayed was like a Motel 6, dark, very noisy, gritty. Rooms were very standard but clean.”

Mar 4, 2008 by Mark from Omaha, NE
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• This hotel is always very clean and the beds are comfortable.
• Only an outside entrance to rooms, no hallway.

“The Biltmore was a very nice hotel. The lobby and other common areas seemed to be 4-Star. The rooms were in separate buildings and were more 2.5-star. The room was clean, the bed was comfortable, maid service was excellent, but the room was very small.”

Feb 24, 2008 by William from Irvine, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Very convenient to get on the highway.
• Public facility are seems all under construction.

“Good for business staying with low price.”

Feb 20, 2008 by Sharon from Park City, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms.
• Lost extension of 1 day.

“Full service hotel with free internet and large rooms.”

Feb 18, 2008 by Rita from Manhattan Beach, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[2]

• Room was clean and comfortable.
• The hotel clerk placed me in a room that was on the ground floor, just yards away from the motorway and just feet away from a gas station.

“This hotel will do in a pinch, but it wouldn't be my first choice. The parking lot was just outside my door - making for a noisy experience. It didn't feel safe. The hotel was not at all full and yet she seemed to give me an inferior room. I struggled with my luggage while the two clerks sat and chatted at the front desk. The next morning I called guest services to ask for assistance with my luggage, but the clerk sounded very reluctant and then nobody ever did show up. On the plus side, the food from room service was excellent as was the catering staff. They were friendly and very helpful. The room was clean, nicely decorated, and comfortable. A final note: three or four letters on the Biltmore signage out front weren't lit up. This was true for all sides of the building. It didn't appear that anyone was tending to basic maintenance on something as important as this! It doesn't make a good first impression.”

Dec 18, 2007 by Michael from Pac. Palisades, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very quiet.
• Unsafe access from san Tomas Expressway.

“Aspires to be better than it is. Hangers cannot be removed from horizontal bar. One bulb over sink missing. One must walk up steps to second level because there is no elevator. Newspaper, promised for every day, was not delivered on sat. Morning. Hot water, however, was hotter than I have ever experienced at a hotel (lawsuits anyone?). Getting into the hotel from san Thomas Expressway and getting out of the hotel to go on the san Thomas Expressway is downright dangerous when traffic is heavy. If I had the choice, I would not stay at this hotel again.”

Dec 10, 2007 by Sue from Palo Alto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Restaurant/bar was easy to get to and was moderately priced.
• Prior guest tried to access room; front desk called twice asking if I saw item belonging to prior guest but never said what was missing.

“Very nice decor; location is good.”

Oct 17, 2007 by Joanne from Petaluma, CA
Overall Rating: 2
Cleanliness:[7] • Staff:[8] • Location:[7]

• It had free wireless internet.
• Holes in blanket, wallpaper peeling, rusty bathroom fixtures, gashes in furniture.

“This is not a 3 star hotel! The room you get isn't the nice tower suites, but the motel like rooms that are shabby. The wallpaper is peeling off the walls, the furniture has gashes in it, the bathroom fixtures are rusty, the curtains have stains, and the blanket was covered in holes!”

Oct 17, 2007 by Anita from Glendale, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds and staff.
• The beds were small & very uncomfortable.

“Staff was friendly, ground were nice & clean. Rooms were clean and comfortable. The TV didn't have very good channels and the bed was very uncomfortable.”

Jul 20, 2007 by Randy from Nevada City, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[7]

• Nice lobby and bar.
• This is a 2 Star Motel with a nice lobby.

“This is definitely not a 3-Star hotel! The Lobby is nice but what you don't know is that there is a motel attached the tower.”

Jul 12, 2007 by Theresa from Garden Grove, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Landscaping.
• The bed.

“This hotel looks very nice, and they do have better suite to stay. But the room I stay while in business trip is terrible. I didn't get a very nice suite. Not happy at all!”

Jul 11, 2007 by Patty from Pacifica, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good service and close to area we were visiting.
• The pool was not working. I was very disappointed because it should have been noted on the web site. I will always need a pool.

“The Biltmore was easy to find and the hotel staff was very nice and accommodating. The room was fine and in good shape. We got a suite and it was nice to have the separate bedroom but the doors to separate the bedroom and living area were terrible. They didn't close properly and it was noisy. The small refrigerator was on the ground and hard to get to but the room had a nice bathroom and washroom area.”

Jul 2, 2007 by Rosalind from Crystal Lake, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location, clean, ample parking space, and quiet.
• The bed and sofa bed can be firmer.

“The hotel's location is pretty convenient for us to get around San Jose and nearby area. We upgraded our room by paying $20 more per day. Overall, it is a good hotel to stay in.”

Jun 24, 2007 by Courtney from Overland Park, KS
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[3]

• Clean.
• No people around.

“Definitely not up to the 3 star + rating that I expected. The rooms were okay, but the hotel was not updated. Difficult to enter and exit the hotel. Staff was no where to be seen and was not helpful. The star bucks on site were never opened. Rooms were clean.”

Jun 21, 2007 by Jon from Torrance, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Privacy door between bedroom and living room area.
• Prices in the restaurants in the hotel.

“Spacious, clean room, friendly staff, very convenient to all of silicon valley.”

May 18, 2007 by Eileen from Walla Walla, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenient location.
• Room was small, and hanging clothes open to room.

“This is the second time I have stayed at a hotel. The room was small. The other time was near SeaTac in Seattle. It was a very poor room. ”

May 5, 2007 by Thomas from Pocatello, ID
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[6]

• Desk clerk upgraded us because of noise from other guests.
• Room was very small and only queen bed.

“I would not stay here again. It is a very marginal motel.”

May 4, 2007 by Nancy from Petersburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A beautiful place, clean and enjoyable.
• Nothing to say! Excellent!

“This hotel is like staying in a ferry fancy and upscale hotel. It was beautifully decorated and offered international, and continental breakfast free of charge. We enjoyed our stay!”

May 2, 2007 by Pam from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It seemed new and fresh and everything was very clean and great decor.
• The workout room was small and dated.

“I was pleasantly surprised as I have never heard of the Biltmore hotels. The location was perfect to freeway, theaters and stores. Bed was comfortable, and everything was very nice and upscale. I would love to stay there again some time.”

May 1, 2007 by Bob from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Grounds beautiful, nice pool an overall nice experience.
• Refrigerator that was requested, not in room when arrived we had to wait about 20 minutes for them to bring it in.

“A nice family friendly hotel to go away on vacation to. Great pool for swimming with the kids.”

Apr 30, 2007 by Martin from Santa Ana, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to parking.
• Rooms are more in line for 2 star rating.

“Okay hotel, like a clean motel 6 unless you stay in the main building.”

Apr 26, 2007 by Paul from Montrose, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great room.
• Needs a better selection on the TV. Expand the cable service to include VS and Fox Sports net.

“Nice hotel. Very nice room. TV selection should be expanded to a full cable selection. I was there for 4 days and really would have liked a better selection for sports. VS and FSN Bay Area would have been good. The hotel was bit hard to find the first time but after that it was fine.”

Apr 25, 2007 by Antonio from Walnut, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean facilities, easy access from freeway and great staff.
• None.

“NA”

Mar 28, 2007 by Maura from Ferndale, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[5]

• Room decor was attractive. Rooms were well serviced and clean.
• Had to move to 3 different rooms, air conditioner didn't work, felt like 2nd class citizen. Because of purchase?

“Attractive lobby greets the traveler. Rooms are spread out over a number of wings. Room renovation going on in some corridors, making passage difficult. Not all floors accessible by elevators. Room decor attractive, rooms clean. Breakfast buffet available - adequate, but without a great deal of selection. We wondered if our experience was because of the lower price we paid for our rooms. The hotel is popular and busy - near a major airport. Surprisingly, air traffic noise was not a problem.”

Mar 28, 2007 by Antonio from Walnut, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• This is definitely not a Hilton which I got from you last time.
• Room given to me was very small and was questioned about my wife being there.

“Average.”

Mar 13, 2007 by Jerrod from Arlington, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The decor was elegant.
• The room service carts were very noisy on the sidewalks.

“Overall a nice place to stay. It was updated nicely. Very close to the Convention Center.”

Mar 7, 2007 by Zenaida from Williams, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Bed very small and uncomfortable. More a motel than hotel.

“I was surprised that a 3 start hotel would be set up just like a motel with outside access to all rooms. Room was very small and bed was real small and uncomfortable.”

Feb 28, 2007 by Jennifer from The Dalles, OR
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[5]

• Good pancakes in the restaurant.
• It was under remodeling. We came back for the evening to find all the wallpaper torn down and piles of messes everywhere.

“Unsatisfactory! We were not made aware of the remodel mess we were to encounter except a sign in the lobby saying "progress in progress" we left for the evening and came back to a hallway that was a total mess. Wallpaper had been stripped and the mess was everywhere. It stayed there the entire time we were there! The smell of the wallpaper paste/remover made me have a headache. The next morning we opened our door to find a wallpaper table in front of our door. The workers were talking loudly in some foreign language. Very unpleasant stay. Should have been made more aware of what we would encounter before we registered and reached our room!”