User Reviews for The Cypress Hotel

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Nov 19, 2009 by Zach from Newport,VT
Overall Rating: 9

• Great hotel in business area.

“Thia is a fine choice for the business traveler. The Hotel is very well located close to restaurants and many businesses. Rooms are large and clean with good areas to just relax and do a little office work.”

Jul 21, 2009 by Mary from Los Banos,CA
Overall Rating: 10

• Jacuzzi/bed.
• No microwave.

“Small beautiful cirque de soleil decorated hotel.”

Jul 15, 2009 by Paul from Windsor,CA
Overall Rating: 10

• Comfort and quiet room.

“Nice decor and plenty of room.”

May 6, 2009 by Peter from Long Beach,CA
Overall Rating: 1

• It is a convenient location.
• Hotel insisted I pay an extra $20 to get a room with 2 queen size beds.

“This hotel has gone down hill. Charging for accommodating guest requests like this is annoying. Good hotels don't do this. They also don't give hand lotion in the bathrooms. The breakfast coffee no longer comes with biscotti.”

Apr 30, 2009 by Alma from Fresno,CA
Overall Rating: 10

• The decor was very trendy.
• Parking was limited.

“The hotel was nice and comfortable.”

Nov 11, 2008 by Bing from San Jose,CA
Overall Rating: 3

• Coffee in the morning.
• Hotel room wall is really thin.

“Horrible! We woke up in the middle of the night since some young (drunk) folks are having a party in the next room. Called front desk, problem finally got resolved after 30 minutes and 3 phone calls to the front desk. Room is small, comforter looks dirty, but the sheets are okay.”

Oct 30, 2008 by Marjorie
Overall Rating: 9

• Contemporary decor, location, near many restraunts and shops, yet not unpleasantly so.
• Due to a large wedding at the hotel parking when we reurned in the evening was a problem, I suggested them that t holiday parties should be addressed.

“Very nice boutique hotel, a little difficult to find the entrance but once there very pleasant, no pool so maybe nt always right for families. Great exercise facility.”

Sep 18, 2008 by
Overall Rating: 9

“Great boutique-type hotel with many big hotel features. Everything was great, except the restaurant. Plenty of other places to eat nearby, but would be nice if the restaurant was better managed. No pool on site, but one is available nearby.”

Sep 3, 2008 by T from Benicia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The evening wine hour was a nice touch, as well as the morning coffee.
• The pool was shared with some other apartments and no hot tub.

“Very nice luxury hotel and very quiet on the weekend we stayed there. The staff was very friendly and seemed too really care about the guests comfort. The biggest draw back was no hot tub and the pool was shared and a couple of minutes walk from the hotel; not really a big deal, except a hotel employee needed to escort you. The afternoon cookies and evening wine reception is a nice addition and the server was very helpful with dinner recommendations. Morning coffee was also nice, but it could have been offered longer.”

Aug 21, 2008 by Seena G. from Washington, DC
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• Nice rooms.
• Had to use roll-away bed. Holes in sheets.

“Room with two queen beds wasn't ready when we arrived at 10 p.m. Front desk promised 15 minutes until ready. An hour later, it still wasn't ready and we were told it would be at least 45 minutes more until it was ready. Apparently, no one on staff was available to clean the room after the last guests, despite the 11 a.m. check out time. At nearly midnight, we gave up and settled for the offered room with one queen bend and a roll-away bed. The roll-away was brought to our room. The sheets used had numerous holes. This hotel is not ready for prime time.”

Aug 20, 2008 by Shan from Redding, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient, Lovely, Easy parking, Liked the wine reception and cookies at check in!
• No view from room.

“The Cypress Hotel is a lovely boutique hotel with a comfortable lobby and friendly staff. The bar/restaurant has an inviting feel and good food. The location was easy to find and the parking was very convenient. I would definitely stay here again.”

Aug 13, 2008 by George from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The exercise room.
• Wine selection.

“The rooms and staff was excellent.”

Aug 12, 2008 by Jennifer from Arcata, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“I have stayed in plenty of hotels. This one is excellent, I have not complaints whatsoever.”

Aug 8, 2008 by Ying from Cupertino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close to restaurants and shopping area.
• None.

“Very nice hotel.”

Jul 24, 2008 by Mark from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It had a nice big LCD flat screen TV.
• The TV did not have high definition cable. The windows were inoperable.

“The Cypress is a nicer hotel than you would expect to find in a suburban office park-dominated suburb like Cupertino. The furnishings and bathroom finishes are impressively upscale and tasteful -contemporary styled, but not modern. The biggest faults I could find with the guestrooms are that the windows do not open and the bathroom has a pocket door (a hotel bathroom should always have a real door).”

Jul 21, 2008 by Melody from Lenexa, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the chic decor and comfort of this hotel.
• Loved everything!

“This boutique hotel was wonderful and I would definitely stay there again! I loved the fashion chic decor and the bed was incredibly comfortable. There were luxurious L'Occitane products to use in the bathroom and free wireless Internet. The restaurant featured all natural foods that were fabulous - it felt like a spa getaway on my week long business trip.”

Jul 18, 2008 by Sheila from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous decor!
• No coffee maker in room, had to ask for one.

“Beautiful decor, friendly staff. Would definitely stay there again. However, their policy of asking for a $50 deposit for possible sundries was the first time I've seen such a thing.”

Jul 16, 2008 by Dan from Saco, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Nightly complimentary wine.
• Too many misbehaving children.

“An inexpensive hotel, an odd blend of Contemporary American hotel trying to be Italian? It's styled to be luxurious without being intimidating. Food is expensive but inventive and presented in a manner that you would not expect to find in a hotel restaurant. Slightly better than standard amenities with nice complimentary offered morning (coffee & tea), noon (warm chocolate chip cookies) and night (nightly wine party). Friendly though somewhat inexperienced staff is attentive and willing to go the extra mile, not effortlessly but with enough charm to make me want to come back.”

Jul 7, 2008 by Gayle from Rancho Palos Verdes, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff members were very friendly and helpful.
• The toilet sometimes made noise during the night.

“The hotel is in a great location in the South Bay with convenient freeway access. Pluses: free WiFi and parking, clean rooms, friendly hotel staff, choice of pillows, new carpet. Minuses: Can sometimes hear the traffic at the intersection, hard to close the curtains to not let in light and no full length mirror.”

Jun 16, 2008 by Lillie from Fontana, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the design and style. House keeping was kind and efficient. I wish I stayed longer than one night.
• We arrived at 4 am and none of the 4 people up front greeted us until I spoke. Everyone just stared, not a great welcome.

“As stated above my welcome was not great. After a 7 hour drive and arriving so early in the morning I would have prefered a little more professionalism and dare I say a greeting when we arrived. Other than that the staff the next night as well as house keeping was kind, generous, and inviting. I really enjoyed the room.”

Jun 8, 2008 by Paul from Gaylord, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Wonderful guest services.
• Difficult to find initially for parking.

“Top notch, delightful rooms, and excellent guest services. Quiet. Would definitely return if I ever went back to California.”

Jun 6, 2008 by Darlene from Waimea, HI
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Staff did their best.
• The inconvenience of the installation of new furnishings and carpet.

“It has always been my experience that when a floor is being renovated they do not rent out the rooms on that floor. Unfortunately during the day you had to dodge new beds, hutches and rolls of carpeting to get into the elevators. I was on the 9th floor so using the staircase was not an option.”

May 30, 2008 by Patty from Ferndale, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Attractive hotel, friendly service, accommodating staff.
• Extra charges on our bill that weren't ours.

“Overall a good experience except for the extra charges on the bill which were taken off with no problem.”

May 28, 2008 by Jeri from Cameron Park, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beautiful and comfortable! Appreciated Starbucks in the morning and late checkout.
• Nothing.

“Loved it, super atmosphere, helpful staff, and clean rooms.”

May 15, 2008 by Love from Sacramento, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Ambiance, philosophy, concept and consciousness.
• Dining renovation but expect it to be grand!

“I will return and recommend!”

May 8, 2008 by Holly from Dublin, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Upgrade for birthday.
• Uncomfortable bed.

“We are always greeted like we are super stars and the staff is so attentive and friendly, even though we are always dressed casually and rarely bring more than a backpack for luggage. When I mentioned it was my boyfriend's birthday, we were upgraded to a junior suite, which was wonderful and a birthday gift in itself. There is also always a prom or wedding happening in the ballroom and we have fun observing the attendees throughout our stay. No complaints! We love staying here and it's walking distance to our favorite restaurants.”

May 3, 2008 by Peter from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Morning coffee and biscotti is lovely.
• The key cards for the rooms cancel out when they touch a cell phone.

“Comfortable and convenient. The decor is novel. Generally pleasant atmosphere and kind staff. I'd be delighted to stay again.”

Apr 30, 2008 by Sharon from San Diego, CA
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[8]

• The rooms were nicely decorated, clean and comfortable.
• I was placed next to an air conditioning unit although I asked for a quiet room. It was like trying to sleep on a jet engine. Horrible.

“I requested a quiet location since I was giving a presentation early the next morning. I was given a very noisy room, a loud fan that could not be shut off. I could not sleep, but when I called to complain at midnight, they quickly moved me to a quieter room. Room service was not available until 8 A.M., and for a business traveler, that just doesn't work well. Otherwise, a nice hotel.”

Apr 25, 2008 by Jacob from Ukiah, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Wine reception. Parking was also easy and accessible.
• I wish they provided a small continental breakfast.

“The room was very attractive. Wonderful sheets and pillows. Overall a very comfortable room.”

Apr 24, 2008 by Stephanie from Woods Hole, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The entrance was beautiful a fountain, seating area, nice plantings.
• Self-parking was great, but the stairs were difficult with luggage.

“Clean, comfortable, relaxing, quiet.”

Apr 14, 2008 by Mike from Comstock Park, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent condition.
• No indoor pool.

“Excellent hotel and staff.”

Apr 3, 2008 by Katherine from Hailey, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hands down the best service and most accommodating staff!
• Bar and restaurant closed for remodeling.

“I would stay at the Cypress anytime I could. I would also highly recommend it. The staff was amazing, from the excellent reception, wait staff and everyone else. I love the evening wine, apples at the desk, and a great little gym with excellent equipment. The rooms are extremely comfortable and I love the eclectic ambiance. Free parking is a great plus.”

Mar 30, 2008 by Li from Irving, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[2]

• Professional. Comfortable bed and good pillow.
• Safety appeared lax.

“Good for business travel but, I would hesitate to recommend due to the safety, security issues.”

Mar 26, 2008 by Pat from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was very spacious and elegant. Loved the safari theme.
• No coffee pot in the room.

“This was an outstanding hotel. Our room was very spacious and elegant. We loved the safari theme of the robes and carpets.”

1 of 1 people found this review helpful.

Mar 19, 2008 by Pat from Reno, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel staff was extremely helpful and friendly and always available.
• Parking garage had very tight spaces.

“We traveled with our two grandchildren and were very impressed with the trendy, upscale decor. The staff greeted us on arrival and offered help. The second night when we asked for directions to a theater they brought up a map quest with directions, times and phone numbers to our room. I would definitely recommend this hotel to anyone in the area.”

1 of 1 people found this review helpful.

Mar 19, 2008 by Thomas from Chico, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, excellent service, great location.
• No hot tub.

“This is the second time I stayed at this hotel. The rooms are luxurious, the room service is first rate, and the parking is convenient. This is the place to stay if you have business in Silicon Valley.”

Mar 11, 2008 by Reena from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was wonderful. They went out of their way to be friendly & helpful without forcing it.
• We found a wad of hair clinging to the decorative pillow on the bed. We did not tell them.

“We were there for a one night stay. We are from the area so it was great to try out a local hotel. The staff is just amazing. They really show how much they care. They are very friendly and accommodating. It was a treat and we have already highly recommended this hotel.”

1 of 1 people found this review helpful.

Feb 21, 2008 by Peter from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free parking and free coffee.
• No refrigerator in the room.

“Comfortable, convenient location. Exotic decor and friendly staff a plus. Beds are comfortable.”

Feb 21, 2008 by Sandi from San Diego, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[5]

• Nice amenities, nice wine reception.
• Refusal to give us two beds when they had plenty (they were being refurbished).

“The Cypress is a classy hotel with glitzy. The first glitch was that we were told we could have two beds; they were sold out. They wanted $20 for a rollaway bed. Second glitch is we arrived to find the room disabled equipped, which means the bath area was not good. I called down and they apologized. They called back. I said I'd stay there and there offered to comp the rollaway. Later, I discovered several rooms with two beds unoccupied. They were being refurbished. The restaurant also was closed and the staff were hit or miss about knowing the area. Final glitch was that they didn't send our wake-up call until 40 minutes after the appointed time. It's a good thing one of us woke up early.”

Feb 20, 2008 by Heidi from Lafayette, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The decorating and furniture were very new and very fun.
• There was no hot tub.

“This hotel was first rate. From the leopard print robes to the granite top bathroom counters, everything was immaculate. The beds were comfy and room controlled heating was quiet and efficient. The pool is a two-minute walk away from the hotel. Although this hotel caters mostly to business travelers, it makes a lovely weekend destination for families.”

1 of 1 people found this review helpful.

Feb 7, 2008 by Joseph from Paso Robles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Employees were all very aware of customers.
• Charge to use computers.

“The hotel was above my expectations. I had no idea Kimpton was even around let alone a quality hotel. Employees were very attentive and friendly. I would stay again in a heartbeat. Service is Key. Think put-side the box.”

Feb 5, 2008 by Carla from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was very posh and elegant.
• Just had coffee in the morning, they didn't have continental breakfast.

“Hotel was so beautiful, makes you feel wonderful!”

Jan 30, 2008 by Barton from Fresno, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Staff was very friendly and helpful, bed & linens were extremely comfortable.
• Entrance was rather different, had to go to front desk for services (valet, bellman, etc).

“Very impressed with the hotel, room (bed & linens) and staff. Felt like I got a great price on the room. Would make a return visit to this hotel, and any other Kempton properties.”

Jan 25, 2008 by Therese from Herndon, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very attractive property, close to everything I needed.
• Arrived in an automobile thought entrance was a little tricky to find.

“Great place to stay if you are in Silicon Valley, for business or pleasure, the location is very central to the area. Pet friendly, great gym, loved the decor.”

Jan 14, 2008 by Bob from Galt, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Friendly Professional Staff, clean attractive rooms, free wine hour, free Starbucks in the morning.
• Speechless.

“Very nice business hotel. Very quiet, no children, upscale with a staff that pleases in every way.”

1 of 1 people found this review helpful.

Dec 26, 2007 by Felyce from Lakewood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• No perfume sometimes used to cover up smoking from years past.
• The view from my room was into a business complex; soap to perfume.

“I loved the luxurious tiger themed room. The temperature control was accurate and easy to use. The registration desk personnel were relaxed and very friendly! I felt safe walking at night to the nearby shopping area. A wonderful surprise after a long drive from the long beach area.”

Nov 16, 2007 by Eric from San Jose, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Decoration and location.
• A little bit not clean in smoking room.

“The hotel is located in very convenient place in San Jose. The room is very neat and comfortable. Definitely recommend to friends and family.”

Nov 15, 2007 by Kent from Highland Mills, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Modern and clean, free internet/
• Hotel entrance a little bit hard to find.

“As with other reviews, an excellent place and well worth the money.”

Nov 8, 2007 by Kalvin from Santa Clara, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was extremely helpful!
• You need to go to the hotel desk to request upgrade.

“This is one of the best new hotels in the South Bay! It was my wedding night, and the hotel brought us a complementary bottle of wine and chocolates and a nice note. I would highly recommend this hotel to any business/leisure traveler.”

Oct 31, 2007 by E from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Highly accommodating staff.

“Always love coming to this hotel, as not treated as second class. Colorful lobby and rooms, a nice change from the typical understated beige rooms. This hotel knows what customer service is.”

1 of 1 people found this review helpful.