User Reviews for Holiday Inn Concord

Research User Reviews for Holiday Inn Concord (1-20 of 137)

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Oct 19, 2009 by Lisa from Uxbridge,MA
Overall Rating: 9

• The bed was extremely comfortable.

“Room was clean and the bed was exceptionally clean and comfortable. Bathroom was clean and shower excellent.”

Sep 29, 2009 by Robert from Lodi,CA
Overall Rating: 8

• Service.
• Rooms older and no fridge.

“The beds were comfortable, the room was slightly dated (but fully functional)and had no in room refrigerator.”

Jun 24, 2009 by Lesslie from Reno,NV
Overall Rating: 10

• Extra nice service and free breakfast.
• Entrance to room was through an outside door.

“Great for kids, kids eat free full breakfast buffet. Pool was great for kids. Beds and bath were very nice.”

Sep 12, 2008 by Don from Anaheim, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• Outside entrance to rooms.

“Nice location for business travelers.”

Sep 9, 2008 by JOHN
Overall Rating: 5

• Rooms need upgraded, restaurant/bar was unattractive.

“Not up to stars. Hilton and Marriot in same area in a different league at same star level.”

Aug 24, 2008 by Mw from Elk Grove, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[4]

• Good price.
• It wasn't a 3 star hotel, no way!

“The hotel is in an odd area, hard to find, and not a 3 star hotel. The rooms were clean.”

Aug 12, 2008 by Gregory from Atascadero, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• The location.
• NA.

“Nice lobby. The rooms, passages, and elevators were sub-par at best.”

Aug 12, 2008 by Tracey from Burbank, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[6]

• The pool was nice and there was ample parking.
• Broken equipment in fitness room, keys did not work, zero noise control and unhelpful staff.

“We were expecting our stay to be comparable to the hotel, but felt it was similar to the Ramada. Most of the rooms have exterior hallways, so there is a lot of noise! (Including construction in the morning and people partying in the parking lot at night). The fitness room had only 4 pieces of equipment, one of which was broken for our entire week stay, despite several guests mentioning it to the staff. There were also no towels in the fitness room. Our room keys stopped working mid-stay, which was an easy enough fix, but still a hassle. Housekeeping did not come two out of the 6 days we were there. Unbelievable. When we mentioned these things to the front desk, they simply did not care. We normally stay at the Hilton in Concord, which is great.”

Jul 29, 2008 by Larry from Pismo Beach, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[3]

• I cannot think of anything good about my stay at this hotel.
• This hotel was not well kept and was not enjoyable.

“I would not recommend this hotel to anyone. The staff did not provide accurate information and the room was not clean. When we requested that someone fix our broken toilet, it took forever for someone to respond. This also happened when we requested toilet paper, which the maid did not re supply.”

Jul 26, 2008 by Dave from Eagan, MN
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[5]

• Close to other food establishments.
• Old.

“Its a long way from a 3 star.”

Jul 21, 2008 by Rob from Inglewood, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[4]

• Nice lobby, nice staff.
• Room facing parking lot, felt like a Motel, felt unsafe.

“The hotel was clean but the fact that the rooms overlooked the hotel parking lot gave it that cheap motel feel. There was constant car noise from the parking lot making hard to get rest.”

Jun 29, 2008 by Katie from San Ramon, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[7] • Location:[5]

• Free wireless.
• Outside doors, poor furnishing, low quality property.

“This is not a 3 star hotel. The reason I don't go down below 3 stars is because I don't ever want to have to stay in a place like this. The rooms were rundown and the bathroom was basically in the room. Rooms are accessed through doors in open air spaces or right in the parking lot, my door was by a large fan or generator that made noise all day. Terrible experience that I hope never to repeat.”

Apr 28, 2008 by Rob from Brush Prairie, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel is fairly new or renovated, clean and nearby stores and restaurants as well as freeway access.
• Nothing to note.

“I will stay at this hotel again when in the area.”

Apr 5, 2008 by Crystal from Kerman, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[3]

• The restaurant staff and food was great.
• Very dirty, not much near, a lot of people just hanging around, very unattractive area.

“When going to our room, I knew it was going to be bad; there is no way this was a 3 star hotel, the first area we were put in looked more like pay by the hour. It was very unattractive outside, and looked very unsafe, with a lot of people that seemed to be just hanging around. the curtains were very dirty, the room had an awful smell, and the bathroom ceiling looked like it was going to fall in soon. There was no way I would sleep in that room. I called the front desk and they put us in an "upgraded" room in another building, which had an indoor entry area, which was a lot safer, and a little nicer. Still not a 3 star. The staff was very friendly and the restaurant had a great breakfast buffet with great help. Would not stay here or recommend.”

Apr 2, 2008 by Richard from Fresno, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The restaurant staff; the morning front desk staff - tops!
• The evening front desk gentlemen rarely made eye contact with me. Needs PR Touch.

“I am a Platinum member with Holiday Inn Priority Club. For someone like me who travels so much, these extras are appreciated.”

Mar 11, 2008 by Debbie from Cumming, GA
Overall Rating: 2
Staff:[2] • Location:[5]

• Location.
• No shuttle service/rooms are dingy/heat did not work.

“Not a good hotel, not a 3 star either. This hotel is on the lines of a motel 6. Wouldnt go back again. No shuttle service, vending machines did not work, heat in room did not work. Rooms dingy and cold; showers ran cold/warm water not hot. The location works, but the hotel gets a thumb down.”

Mar 6, 2008 by Steve from Soulsbyville, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Nothing.

“This hotel is a bit on the old side.”

Nov 26, 2007 by Robert N. from Williamsburg, VA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[7]

• The staff was very friendly.
• Rooms and baths need to be refurbished. Old and tired.

“It's Ok. I asked for a 3star and it is in no way an upscale hotel. We recently stayed at the Waknut Creek Marriott which is also listed as a three star hotel. There is no comparison.”

Nov 18, 2007 by T from Arnold, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[7]

• Nothing.
• Dirty, room was used as a storage closet, bad smells.

“This was the most disgusting hotel I have been at in over 20 years.”

Oct 27, 2007 by Colette from Grapevine, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[6]

• Staff was pleasant.
• It was a dump. Bad odors. I hated it.

“Big disappointment.”

Oct 24, 2007 by Ron from Gilroy, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Price fit my budget, location fit my needs.
• Odor in room and room too close to elevator.

“The hotel met my needs and was adequate; however my room was too close to the elevator, which made it difficult to sleep. There was an order in the room that wasn't pleasant. The parking lines are very close and made it difficult for a full size car to park and open doors to get in and out of.”

Oct 22, 2007 by Sara from Gualala, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[5]

• Location to hospital.
• Very disappointed.

“Very disappointed that the star rating for this hotel was so inaccurate. The room was uncomfortable.”

Oct 14, 2007 by Mike from Tahoe City, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• Nothing.
• Quality of the room.

“Rooms were run down. So it the hotel other then the lobby. The elevator walls had been scratched up and there were marks on the walls in the hall and on my door.”

Sep 29, 2007 by Robert from Farragut, TN
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[7]

• The price that I paid.
• Everything looked very old, star rating was inappropriate.

“Is not a three star, rather a one star? Everything is very old, room could be in better shape, is the of the worst holiday inn I have ever stayed in.”

Sep 18, 2007 by Connie from Merced, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great front desk staff!
• Nothing.

“I had a great time here even though I used the hotel to be close to work. The front desk staff was very sweet and accommodating and the bar tender was excellent. She mad everybody feels comfortable and was very good on local directions.”

Sep 15, 2007 by Tyler from Salt Lake City, UT
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[5]

• Easy access off the 680 highway.
• 3rd time here and internet never works. Same reason given by management, problem never addressed.

“The hotel is fine for leisure but substandard for business travelers. I've stayed at this hotel numerous times and had the same problems repeatedly. The in room internet never works across multiple rooms, forget my wakeup calls, and I've found some interesting surprises in the room that housekeeping didn't. The staff is friendly but don't execute service as per the guests needs. Stay in the walnut creek holiday inn much better experience there for business travelers!”

Aug 26, 2007 by Milanda from Lathrop, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[10]

• Convenient transportation and very friendly people.
• The hotel had rooms like a motel 6. Not a 3 star by far. Some rooms were so worn out and smelled.

“The first room I got was at a section of the older part of the bldg. It was worse than a motel 6. Chipping paint and cracks, rugs with tears, smelled bad. I was moved to another room which was a little better but it was still not more than a 1 star in the room but a 2 star with the newer lobby built and the restaurant & free shuttle service. I really did enjoy the friendliness of the staff and willingness to help me in whatever I needed. I would return only if they did some major remodeling in the rooms!”

Jul 16, 2007 by Dave from Danville, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[5] • Location:[5]

• Sorry.
• It's a motel, not a hotel, certainly not close to three star.

“I'm outraged that they are billing themselves as a three star hotel. It's a motel, on the freeway, less than half a mile under the end of runways 19L&R at the Concord airport. Very low quality rooms, Motel 6 would be better. I was robbed.”

Jun 21, 2007 by Joanna from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It accommodated my friends and me very well!
• Nothing.

“It had a very friendly staff, and a clean room.”

Jun 16, 2007 by Arlene from Auburn, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[5]

• I would not stay in this hotel again so this does not apply.
• Location was difficult because of the way the freeways interchange. Would not stay in concord area again. Prefer walnut creek.

“Hotel was adequate and staff was friendly. I would not stay in this location again. No fault of hotel but location was difficult for us to return to from the freeway. Highways 680 and 242 difficult not those not familiar with area.”

May 29, 2007 by Clif from Ca, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was friendly and helpful.
• I found a bug and a spider in my bed.

“The staff was so nice to us. We stayed in a handicap room that had no refrigerator. On our request, they had one delivered right away. I complained that I found a bug and a spider in our bed. They apologized and gave us free breakfast.”

May 24, 2007 by Mike from New Port Richey, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean rooms & friendly staff.
• Don't like doors that open out to parking lot.

“It was fine for the price and met my needs. the girls at the front desk were exceptionally nice and friendly - they tried very hard to make my stay enjoyable.”

May 21, 2007 by Chris from Long Beach, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• Clean.
• A little noisy, motel style, not in same category as the Hilton concord.

“A little noisy, motel style, not in same category as the Hilton concord, front desk staff not very professional in my opinion.”

May 21, 2007 by Chris from Huntington Beach, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[7]

• The lobby was nice. Decent service.
• The room was very poor. A 2 start rating is a stretch.

“The room is a joke (being rated a 3 star). The cinder block walls made me feel like I was in prison. The bed was as hard as rock. Should be rated a 1.5 star. Lobby shows well and seeing that as their selling point (including all online pictures) I'd say this was close to deception. I travel weekly will again not risk a good night's sleep just to save a few bucks.”

May 13, 2007 by Steven from La Mesa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• It was clean and the staff was very helpful!
• No restaurant or refreshments after a long day.

“The hotel was clean and cozy. The staff was very helpful with directions and information about the area! Parking close to my room was easy to find the three days of my stay. No restaurant or bar (happy hour) but there were restaurants near by.”

May 3, 2007 by Ervin from Oceanside, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Pool and area around pool were very nice.
• I would prefer a Hotel with breakfast included.

“The restaurant was really lacking. We were the only 2 people in restaurant a dinner time. Food was okay - but not good enough to revisit the restaurant again. Room was clean and I really liked the pool.”

Apr 30, 2007 by Dan from Orange, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• Clean lobby, nice people.
• Very old hotel, peeling plaster in bathroom, rooms w/doors open to the outside.

“This is an old style hotel with the rooms on the outside of the hotel along a solid wooden walkway. The windows were not well insulated, so when people walked along the walkway, I could hear every footstep. The rooms were fairly nice, but the shower ceiling had large bulges in the plaster from water damage. The front desk staff was very nice, and even called my room to make sure everything was okay. In my opinion this is a definite 2 star hotel. I do not usually go below a 3 star. I would stay there again as my "backup hotel" if I could not get any other 3 star hotel, but it would not be my first choice.”

Apr 26, 2007 by Cindy from Arcata, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[8]

• Nothing.
• It has a nice section and a poor section; we were in the poor section, bad for children and people in general!

“You should never use this as a 3 star hotel; it is far below that expectation when your rooms are in the old part of the hotel. Outdoor corridors, old furniture, crappy mattresses and noisy as all get out.”

Apr 23, 2007 by Anthony from Richmond, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[4]

• Got the tower.
• The beds wifi.

“Other then the bedding being from the 60 -70 eras it was ok.”

Apr 22, 2007 by Karl H. from Pittsburg, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• It was very reasonable.
• The breakfast area was not personable; the internet connection was slow.

“Good location for the price, convenient off the i-680.”

Apr 9, 2007 by Tr from Seattle, WA
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[5]

• Free internet access.
• Rooms had to be accessed from outdoors.

“Nice lobby, okay services, but having to go in and out of the building to get between room and lobby, and parking right outside the room, was very motel-like. Decoration very Spartan.”

Apr 8, 2007 by Carol from Bethel Island, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and clean.
• No complaints.

“Very pleased and clean.”

Apr 3, 2007 by Cheryl from Burney, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[10] • Location:[7]

• The hotel was clean, and the free Internet was a plus.
• The hotel was so noisy that it made it difficult to sleep.

“The hotel staff was friendly, and the hotel was clean. This is an older hotel and it shows. The beds are very hard, the walls seem paper-thin, and you can see light coming in around the entry door. The freeway, airport & hotel noise was so loud that it was almost unbearable. In my book, this is not a 3-star hotel.”

Apr 2, 2007 by Don from Henderson, NV
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[8]

• Location.
• Noisy. Needs work.

“Good location. Rooms are very so-so, they need fixing up. My room was noisy. Certainly not a 3-star hotel!”

Apr 2, 2007 by Brad from Santa Cruz, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[6]

• Staff was friendly and helpful. Room was clean.
• If this was a 3 star I would never want to stay at a 2 star. Rooms open to outside/parking lot.

“We paid for and expected a 3 star, but got 2 stars. Staff was friendly and helpful. Rooms were clean and adequate, but sparse and cheap. The lounge/restaurant was the same. The overall feeling of the place was 2 star business/no-tell-motel.”

Feb 13, 2007 by Kathy from Lees Summit, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[6]

• Great location. Clean.

“Good overall experience for the short time we were in our room. Fire alarm went off at 1 am. I would stay there again and I did get an excellent price but I wouldn't rate it a 3 star.”

Jan 18, 2007 by Kay from Salinas, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[10]

• It was very convenient.
• The restaurant was closed when we went to have breakfast after 10.

“The hotel was fine for what we needed. However, there was a dirty towel lying in the room and the water dripped in the bathroom.”

Jan 4, 2007 by Carol from Bethel Island, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was great everyone was friendly.
• No completes.

“Great location great food service and very friendly staff.”

Jan 3, 2007 by Tania from Vallejo, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[6] • Location:[6]

• It was at a good location.
• There was no wireless connection.

“It was okay, the front desk told me I would get a complimentary upgrade, but it was what I paid for.”

Dec 3, 2006 by Carol from Roseburg, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bathroom accommodations were excellent for my needs.
• Size of beds.

“We were greeted very amicably; the room was a nice size. Except the beds were too small. The bathroom was excellent for my husbands needs, when we were moved to a regular queen size beds room, we were very happy with the room, and my husband took a shower in our old room before we were moved. ”