User Reviews for Westin Palo Alto

Research User Reviews for Westin Palo Alto (1-17 of 17)

• Add Your Own Review »

Aug 28, 2009 by Cheryl from Arroyo Grande,CA
Overall Rating: 0

• An older hotel that has been completely renovated, very charming.. not a regular boxy hotel. Lots of nooks and crannies.

“Loved the hotel, room and restaurant. Very charming, like a botique hotel, but large with all the services..”

Aug 22, 2009 by Peter from Cardiff,CA
Overall Rating: 9

• Great location for me in Palo Alto.
• Parking fee.

“Overall, very nice and
very friendly staff.”

Jun 25, 2008 by Eloy
Overall Rating: 2

• Assigned room with view blocked by air conditioning unit.

“The staff was condecending or obsequious, assigned us to a room whose window opened to a huge roof top AC unit. Garage parking was expensive, and the keycard gate consistently failed.”

Dec 26, 2007 by Robert from Pine Grove, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• They offered us a choice of room floors.
• There was a fan running all night.

“The hotel staff was friendly and offered us a choice of floors for our room. We always prefer the top floor and that was no problem. It was also convenient to the location where we had plans. The only downside was a fan that ran all night.”

Oct 11, 2007 by Dana from Modesto, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• The hotel was very clean and had rather nice rooms.
• Although nice, it wasn't exactly a four star hotel.

“The hotel was recently updated. The room was very clean and roomy. The elevators were slow and parking a little cramped. Overall I liked the room and would stay again but would like a better price.”

Jun 26, 2007 by Christine from Palo Cedro, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly, great food,
• Nothing.

“We had an excellent time, loved it and will stay there again.”

Jun 4, 2007 by Charlotte from Toppenish, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large bathroom.
• Parking garage.

“This was an excellent hotel. Quiet, relaxing, with daily coffee in lobby and hors d'oeuvres in the evening at lounge/pool area.”

Mar 7, 2007 by Erica from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Robes in the room, pool, workout facilities, late check out.
• Daily parking fee, daily internet access fee.

“The hotel has a great Workout facility with free weights, core balance balls, Elliptical, treadmills, etc. The outdoor pool is beautiful and kept at a comfortable temperature for use on even a cool night. The hot tub was great. I loved the touches of chocolate on the pillow, turn down service and robes in the room. The bathrooms are large and very nice. You are within walking distance of downtown Palo Alto and Whole Foods is just a few blocks away so no need to pay the $5 per bottle of water in the room! Definitely would stay there again.”

Sep 5, 2006 by Ami from Alameda, CA
Overall Rating: 9
Cleanliness:[10] • Location:[10]

• Beautiful room, quality linens, extremely clean, excellent customer service.
• They made two booking errors (which they corrected) which caused inconvenience and wasted time.

“The westin Palo alto a beautiful hotel, located very close the shopping center and main drag of Palo alto. The particular room I stayed in was a luxury suite, and it lived up to its name, with it's enormous bathroom and jet tub, luxurious and soft bed, fireplace, interior courtyard views, and plentiful extras like a stocked mini-bar and complimentary water (it seems these days that you often have to pay for the bottled water). While twice the front desk made errors in taking down information or giving it from one shift to another, they also corrected their errors with speed and great helpfulness. I would recommend the westin to anyone who has the desire for a luxury experience on the mid-peninsula of the bay area.”

1 of 1 people found this review helpful.

Aug 22, 2005 by Kristina from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room and hotel! Very clean and wonderful amenities!
• I ordered room service twice. The selection was not very good and some how a $12 sandwich always ended up being $30,

“I was very pleased with this hotel. It was beautiful, clean, and had wonderful amenities. I honestly don't know how you can rate this hotel a four star and the Wilshire Grand in Los Angeles a 4 star (which I stayed at earlier in the week). They are not the least bit comparable.”

Jul 12, 2005 by Pam
Overall Rating: 9

• Beautiful lobby areas, close to downtown, quiet.
• Not enough vegetarian options in the restaurant.

“This is a very clean and convenient hotel. The staff was very responsive. I was allergic to the down bedding and they were there almost immediately to replace everything. They also were informative about where I could go for dinner.”

Jun 13, 2005 by Nancy from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious bathroom; pleasant place to be!

“This hotel was amazing for the price we paid, from the luxurious bed to the spacious and sparkling clean bathroom. I usually want to escape a hotel as quickly as possible. This one made me want to stay longer.”

Jun 4, 2005 by Preston from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• AWESOME, Excellent service, beautiful room, close to D'town Palo Alto
• n/a

“Check-in was quick, we were given a great room with a king bed, also provided with a crib for our daughter at no charge. Self parking or valet with in/out access. Nice pool, small, but sheltered from the wind. Overall a great location and an excellent hotel”

Feb 1, 2005 by Bob from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed and Bed sheets

“The Westin is the best. When you arrive you do not want to leave your room and you better not lay down on the bed or it is all over.”

Feb 1, 2005 by Wendy from Fair Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant with nice, luxurious amenities
• Charge for parking overnight

“I would recommend this hotel for its high thread count linens and the particularly nice toiletries provided in the bathroom. The staff was friendly and there was complimentary coffee in the lobby. Nice!”

Dec 23, 2004 by Joseph P. from Memphis
Overall Rating: 10

“Excellent hotel all around. Clean, classy and well appointed.”

Dec 16, 2004 by Suzie T. from Newport Beach
Overall Rating: 10

“I cannot wait to return to this hotel. The staff was superb, room wonderful and everything about our time there was terrific.”