User Reviews for Hilton Oakland Airport

Research User Reviews for Hilton Oakland Airport (21-40 of 402)

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Apr 15, 2008 by Ben from Charlottesville, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[4]

• Friendly, helpful staff.
• Expensive parking and internet.

“This did not meet my expectations of a Hilton. It felt more like a motel 8 with a Hilton facade slapped onto it. For such an out-of-the-way hotel (only close to the Oakland airport). I was surprised that parking was so expensive - we had to pay every time we left the lot, although getting this put onto the room's bill was convenient. It also surprised me how expensive the internet connection was ($11.95 per day), especially since they didn't offer wireless connectivity. To overcome this, I plugged in my laptop and setup an ad hoc wireless network for my wife to use.”

Apr 11, 2008 by Tim from Grandville, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Safe and easy parking.
• No wireless internet in room. Wired internet with short chord and expensive daily charge.

“This hotel is easy to get too. Parking is gated and secure. Staff is very helpful. My only problem was that there is no wireless internet, and the wired internet uses a short wire that only reaches the desk, and there is an expensive daily charge. That seems like a problem for a 4-star hotel wanting to reach business clients.”

Apr 6, 2008 by Jenny from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[5]

• The shuttle drivers will take you to the BART or airport.
• The French onion soup was blah.

“This is a good hotel if you need to be close to the airport. It was a bit inconvenient for the work I had to do in Downtown Oakland. The taxi cost $30 each way, so instead I had to take the once-hourly hotel shuttle to the BART, and then take the BART. Big pain. I should have just stayed in San Francisco.”

Apr 5, 2008 by Tim from Kailua, HI
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[6]

• Comfortable bed.
• 12 dollars a day for internet. 8 dollars a day for parking. 5$ for liter of water.

“Decor is old and drab, in lobby and room. Everything costs extra. Neighborhood is dull.”

Apr 3, 2008 by Malinda from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] •

• The staff was very nice and helpful!
• The bath room need up dating.

“Good for a short stay, very close to the airport.”

Mar 29, 2008 by Nancy from Angwin, CA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] •

• The food is outstanding.
• The parking fee is a little pricey.

“I use this hotel often when I fly for the park and fly option. I feel safer in this hotel and the comfort is above average. I can't say enough about the quality of food in the restaurant and for room service. Over the years I am impressed with the choices, the portions and the quality. Your chef deserves applause. I don't particularly care for the sports bar or the service there. Have been there several times. Not as good service there. That is about the only thing wrong with the food service. (Sports bar).”

Mar 26, 2008 by Helen from Rego Park, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• The bed was very comfortable.
• There is an extra charge for everything from parking to internet access, so the overall price is far higher than the one quoted.

“I felt as though I was being nickel and dimmed. Even the Wi-Fi in the lobby had an additional charge. I've stayed at other 3-star hotels in the same area that were just as clean with courteous people, that offered full buffet breakfasts and free internet as well as free parking. To top it off, we were placed in a room right next to the soda machine that hummed constantly. In any case, I'll never stay at Hilton again as long as I can help it! (I'm a *very* frequent traveler with plenty of hotel experience.).”

Mar 26, 2008 by Jack from La Quinta, CA
Overall Rating: 8
Staff:[6] • Location:[4]

• Avoid contact with them except check in. Room remodeled recently.
• Outdoor pool. No jacuzzi, microwave, fridge. Nickel and Dime for 2.5 stars.

“I had better experience with Holiday Inn and Best Western, because they have free breakfast, HDTV, free internet, Jacuzzi, free local calls, free parking, etc. Which are what I'm looking for when traveling. This Hilton and most Hilton brands don't have much amenities. If they have it, they will charge a fee. Not a small fee, but a high fee. $12 for Internet a day; $8 for parking a day, $5 for bottle water.”

Mar 25, 2008 by Joan from Burnaby, BC CA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Well kept grounds.
• Buffet breakfast too expensive.

“A shuttle arrived quickly to pick us up from the airport. Office staff friendly. Room looked the same as a 2.5 star hotel. Breakfast buffet, nice selection, presentation not that great. I thought $15. plus tax and tip a bit steep. Would try out another hotel next time.”

Mar 25, 2008 by Sam from Lakewood, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• The staff was very helpful and friendly.
• Everything extra had a charge for it. The internet cost something like $13 a day!

“All and all I was fairly pleased with my stay.”

Mar 24, 2008 by Ellen from Los Gatos, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[9]

• Conveniently located and quiet.
• The cleanliness of the bathroom was lacking.

“Overall, very pleasant.”

Mar 19, 2008 by Linda from Long Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Accessibility, easy to find.

“I recommend it to others!”

Mar 17, 2008 by Bill from Fairfax, VA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[6]

• Convenience to airport.
• Service.

“The service was extremely disappointing and the amenities came at a cost. I have read Conrad Hilton's book, "Be My Guest", and I think the GM at this hotel (or maybe all of the Hilton GM s) need to re-read this book and, as an organization, remember what is important in the hospitality industry. They automatically put us in their least desirable rooms, which meant smoking rooms in building 5. I felt like I was going into a low-class dive. When we asked for non-smoking rooms they said they had none available; however, they put the last arriving party of our group in a non-smoking room probably because he checked in at almost midnight and they still had some available.”

Mar 16, 2008 by Richard from Kelowna, BC CA
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[7]

• Blossoms smelled nice in the garden, bed was comfortable.
• Lack of response from front desk regarding dirty glass.

“Very disappointing. The hotel could have been nice if the staff cared, but they obviously don't. It is so basic to have hot water for the shower, and clean drinking glasses. Even after delivering the former occupants dried toothpaste in the dirty glass to the front desk, no replacement ever arrived. No additional tea bag after the first one used on day one. After standing in a slightly warm shower and having it go completely cold over a three minute period, the front desk advised they "had been having problems". No "sorry", no explanation of when it might improve.”

Mar 7, 2008 by Roy from Sacramento, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfortable Beds and Extra toiletries, Clean Bathroom.
• Extra charges for internet access, parking.

“The room with comfortable and nice. The Beds were comfortable and everything was nice and clean. Parking was an extra $8.00 and internet access was $11.95.”

Mar 2, 2008 by Josh from Wasilla, AK
Overall Rating: 2
Cleanliness:[8] • Staff:[9] • Location:[6]

• Comfortable, clean, and professional.
• Eight dollars a day for parking, twelve dollars a day for full price customers to use wireless. Quiznos has free internet, surely the Hilton can?

“Overall it is a nice hotel, clean and convenient location. The parking fees, and the 12 dollar a day wireless service seemed very cheap on their part to me. Like I said earlier, Quiznos has free wireless, certainly the Hilton should.”

Feb 28, 2008 by Schuyler from Blowing Rock, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly and helpful staff. Nazir in the breakfast room was excellent. Cletus the concierge was outstanding!
• Breakfast was only buffet-style; I'd like to have been able to see a menu and order my preferences.

“A fine hotel, comfortable and convenient for a week-end's layover. The staff were never in the way and never inaccessible. Regardless of the time of day or night, they were invariably friendly and helpful.”

Feb 28, 2008 by Maureen from Portland, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• It is quiet and close to the airport.
• Went for a walk and there was nothing to see and did feel that safe.

“Stayed here several times and love the airport/hotel location. Rooms are comfortable.”

Feb 27, 2008 by Daniel from Temecula, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[3]

• The front desk staff was friendly!
• The room was not clean and had a very bad odor.

“Our room was not clean and had a very bad odor. The bathroom sink was filthy when we got in the room, the coffee cups had not been washed after the previous guests!We would have changed rooms but while we were having breakfast at Denny's someone smashed our car window.We could not get it fixed until we got home. The area is not safe and the room we were in did allow us to keep an eye on our car. Friends stayed down the street at the Courtyard by Marriott for less then we payed and it was a very nice place!”

Feb 25, 2008 by Charlotte from Madawaska, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Liked it's proximity to the airport and the security measures therein.
• Our room was located in a different building. We had to go in and out of locked doors. I liked the security but wished room was accessible w/o going.

“Good location and service was provided, including a timely shuttle to the airport.”

Feb 22, 2008 by Carolyn from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• My son lives in Oakland Hills and it is convenient for us. The card table is a plus!
• Parking should be included with your stay.

“I and my friends from San Diego come up to visit my grandchildren at UCSF and my young son in Oakland Hills. We now feel like it is 'home'. I was delighted, when they were coming to visit and we asked for a card table. It was there in less than half an hour! I will always come back, and bring my friends!”

Feb 11, 2008 by Mohammed from Fresno, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[7]

• Location was good.
• They gave us the rooms on top of the ballroom and their was party all night long.

“Would not recommend to friends.”

Feb 7, 2008 by G from Fresno, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[3] • Location:[7]

• Close to the airport.
• Dirty, not helpful, would avoid in future.

“Hilton is usually a great brand--but one trip always proves you wrong. The hotel was located conveniently near the airport, checkout was quick, and had a comfortable bed with lots of pillows and that is where the good review ends. They messed up my parking voucher so I had to get out in the rain twice to get my car in and out. They just sort of pointed to the general direction of the building when I asked where I was staying, and then the outside door was jammed so I got caught in the rain for 5 minutes until I forced it open. When I went back to the front desk to ask about a local place to catch a movie, they had no idea and gave me general directions (in Oakland, general isn't good enough) to the theater--so I stayed home. Parking was terrible up front (all the 15 minute spots taken over--and no one at the front desk checking in--people just parked there and left their cars because the lot was so full). The room had basic cable, the shower had a pubic hair on the clothes line, the towel had what appeared to be a "streak" from a generous wipe to a former guest's backside and the second towel had a long black hair wrapped in it. Anyone can make a mistake--and in fairness the hair may have been washed and the pubic hair was small--but hey, all three together made me wash my hands a hundred times until I left the room.”

Jan 27, 2008 by Mary from Antioch, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• Let us know if we are getting a room with 2 doubles or 1 king.

“Great for overnight stay before going to the airport. Location to Oakland Airport is awesome-takes less than 5 minutes by hotel shuttle! They'll let you park your car onsite while you are away; charge is less than economy parking at the airport. When you return, just call the hotel and they will come pick you up (runs every 20 minutes). Room is good size. Would stay again.”

Jan 8, 2008 by Marc from Agoura Hills, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Security issues.

“Great place but does not qualify as a 3 star. It is more of a 2.5 star. Security is really an issue. I observed some negative elements in the parking lot and saw some objectionable "ladies" walking around in the hallway. I did report this to the front desk but never heard from them.”

Jan 1, 2008 by David from Bellinghamq, WA
Overall Rating: 3
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean, good staff, comfortable beds.
• Noisy people above me partying-I had to move rooms at 4 am!

“As mentioned above, it was rough to move out at 4 am to a new room. I think I should have received a refund or a free night. Not fun! Other than that, it was great.”

Jan 1, 2008 by Ellen from Gig Harbor, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[5]

• Very easy check-in & check out.
• The extra charges for bottled water, newspapers and expensive o'night parking.

“Have stayed here before and both times have lost personal items. Appears to be very little effort or assistance rendered to recover lost items. I did not recover either of mine.”

Dec 31, 2007 by Mark from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location and security for parking.
• Getting out of parking lot with one exit.

“It had everything I needed and expected.”

Dec 20, 2007 by Mark from Huntley, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• Close to expressway and airport.
• Small bathroom and no wi fi internet connection.

“Good location, need more amenities for customer.”

Dec 8, 2007 by A from Kilbourne, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[7]

• Linens, tea service.
• Pay parking. $12 wireless. $1 paper.

“Okay, but you have to pay for EVERYTHING. We were booked in a room off of the main hotel and had to walk back and forth, not really convenient, right next to a freeway.”

Nov 21, 2007 by Richard from Indio, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was old, but nicely kept and remodeled. We liked the restaurant too.
• Nothing.

“Parking was only $6.00. Location was nice. Amenities were nice. Didn't go in poll. We got a nice room and it was excellent.”

Nov 13, 2007 by Ben from Portland, OR
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Shuttle service was convenient.
• Room had some unpleasant smells when first entering.

“Shuttle runs from Oakland airport every 20 minutes. Check in was relatively quick, but could not check in before 3pm. Room was on the first floor and had a slight smell upon entering. A/c worked well, room was large, and bed was comfortable. Hallways had some room service from earlier in the day that was not cleaned until much later. Hotel still charges for internet 9.95 per day. Shuttle also runs to the Bart station every hour on the hour. You must call them for a ride back. Overall a good experience, but definitely not worth it if you pay the published rates.”

Nov 13, 2007 by Maureen from Portland, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location to the airport was perfect.
• Lobby needs an updated look.

“I've stayed here numerous times and it's a very pleasant hotel and quiet at night. The maid service needs to be more considerate in the morning when quest are still sleeping at 7 am.”

Nov 9, 2007 by Karen from Tualatin, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great exercise facility.
• Paying for parking and internet.

“This is a great hotel, close to Oakland airport.”

Nov 6, 2007 by Fred from Mendocino, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Price they accepted. Located by Oakland airport.
• Waiting for the hotel shuttle.

“Excellent for the traveler flying in or out of Oakland.”

Nov 2, 2007 by Becky from Ottawa, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean.

“The hotel was nice, clean and everyone extremely friendly and helpful.”

Nov 1, 2007 by Khadine from South Richmond Hill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The beds at the Hilton are to die for. Sometimes I do not even want to leave the room.
• I think parking should be free even though the daily rate of six dollars is reasonable. Oh and there should be more cable channels.

“Overall stay at the Hilton was excellent. I stayed there last year for one night and just had to stay there again this time. It's in a perfect location to the train station, restaurants, airport and freeway. Once you pass the train station though the area looks a bit unsafe. Don't be alarmed! Be sure to get a boil corn from the Mexican vendors on international blvd. (e 14th).”

Nov 1, 2007 by Jan from Foresthill, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, comfy beds and linens.
• No wireless internet only wired.

“Everything about the Oakland airport Hilton was great except the lack of wireless internet. Was only able to use the computer at the desk. Was trying to work while my spouse used the desk and it wasn't possible without wireless. Other than that everything was great.”

Oct 30, 2007 by Andrea from Morgan Hill, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient location and parking fee w/in and out privileges.
• Internet access for own laptop but would have like paid for internet w/keyboard in room.

“Very pleasant staff, convenient location to airport and oracle arena. Grounds well kept. Very few restaurants close by but would stay there again. Beds were very comfortable with a lot of pillows.”

Oct 22, 2007 by Cameron from Woodbridge, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[5]

• The room was nice and clean.
• The staff was slow to respond and confused. No two people gave you the same answer to anything.

“The rooms are nice the hotel is clean. Be careful when selecting a room here if you do not smoke. If you don't explicitly tell them you want a no smoking room they will automatically put you in a smoking room. And if you need help at the front desk to resolve any issues they will keep you on hold (in my case for 25 minutes). I once needed someone to let me in my room and it about 20 minutes for someone to come by. When I called the desk back to ask for a status they stated that the person was in the lobby. I was calling from the lobby and the person wasn't there. To sum it up; the facility is nice, but the staff needs some work.”

Oct 12, 2007 by Rodney from Sanger, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Quick check in and check out. Clean and quiet.
• Small room.

“Quick check in and check out. Clean and quiet. It looks like a remodel of an old hotel. The rooms were clean but smaller.”

Oct 12, 2007 by Deborah from Bishop, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[6]

• Good location.
• Room right next to elevator, heard it all night.

“It rained the night we stayed on the ground floor. I got up in the am with bare feet to a soaking wet floor, that water had backed in through the wall. Not a pleasant experience on a cold morning. It soaked my business papers in a briefcase and some of our clothes also.”

Oct 9, 2007 by Teila from Oakland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like how easy it is to check in. Once I get to my room it's always so neat and everything crisp and white. Love the bed and the pool table.
• The only thing I didnt like was the parking situation. I paid and still was charged on my credit card.

“Overall the Hilton is a nice comfortable and entertaining stay.”

Oct 8, 2007 by Anita from Fulton, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Loved the location for where I had to go for my appt.
• Front desk personnel could have been a tad friendlier.

“I would highly suggest this hotel to any business traveler that needed to stay in the Oakland area. The personnel in the formal restaurant were extremely personable and treated me with such kindness as I was a single female customer.”

Oct 3, 2007 by Cortney from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Room was very clean and the beds were very comfortable.
• I had 2 small children and there was nobody to help me with my tons of luggage.

“The rooms were very clean and the beds were very comfortable. It was very quiet. I would stay at this hotel again anytime!”

Oct 3, 2007 by Dane from Rancho Mirage, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[4]

• Airport shuttle.
• In the middle of nowhere.

“Good to sleep and leave.”

Oct 1, 2007 by Nathan from Cedar City, UT
Overall Rating: 3
Cleanliness:[2] • Staff:[10] • Location:[5]

• Great front desk help and greeter.
• Awful room, smelled like a dead, smoking, mouse.

“Too expensive to be considered a good stay for business travelers. Not in the best area with little access to upscale places to eat. My room was poor at best.”

Sep 30, 2007 by Dorothy from Victoria, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Close to airport and was very quiet.
• Room smelled like mold. One towel had hair on It. Was given a handicap room.

“Nice but was not as expected.”

Sep 28, 2007 by Dan from Seal Beach, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[5]

• The hotel staff was very pleasant.
• Room smelled from smokers - older amenities.

“Staff was very attentive and pleasant. Room was adequate however amenities were lacking and cramped especially the bathroom. The room had a funny odor as if they had attempted to change a smoking room into a non-smoking room. It just doesn't work.”

Sep 25, 2007 by Dale from Seattle, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenient check-in, parking, distance to room.
• Air flow-- managing temperature and bedding comfort.

“This hotel demonstrates that airport-adjacent properties can survive as cash-flow cows, whether or not they offer anything that is excellent. This made for an "all right" experience, just because we were quickly passing through.”