User Reviews for Residence Inn Seattle Lake Union, Seattle | MyTravelGuide.com


My Travel Guide home

User Reviews for Residence Inn Seattle Lake Union

Research 240 user reviews for Residence Inn Seattle Lake Union.

« Go back to Residence Inn Seattle Lake Union
800 Fairview Avenue North, Seattle, WA

Research User Reviews for Residence Inn Seattle Lake Union (1-20 of 240)

Average User Rating: 9.5
User Rating Score:9.5
Cleanliness:[9.5] • Staff:[9.0] • Location:[8.5]
Based on 652 user ratings
Add Your Own Rating

May 14, 2009 by Carol from Mckinleyville,CA
Overall Rating: 9 User Rating Score: 9

  • Comfortable bed, felt homey, nice breakfast, nice touch to add microwave popcorn and cute popcorn bowl.
  • I would rather pay more and not pay a parking fee.

“This hotel was in a nice location with a nice view of Lake Union. The suite was nice, clean, homey and had comfortable beds. Breakfast was included and tasted good too. I would recommend this hotel to others and would definitely stay again.”

Was this review helpful to you? → YES / NO

May 6, 2009 by Jeff from Portland,OR
Overall Rating: 9 User Rating Score: 9

  • Comfortable room.
  • Limited, expensive parking.

“Spotless rooms with full kitchen, living room, separate bedroom and bath. Small balcony. Expansive free breakfast included in room price. Unfortunately, parking is limited and not cheap ($19 per night).”

Was this review helpful to you? → YES / NO

May 6, 2009 by Brad from Seattle,WA
Overall Rating: 9 User Rating Score: 9

  • It was easy to get to. There is street parking available. A quick cab ride to downtown.
  • People with their dogs use this hotel.

“Check in was easy. The room was clean and the kitchenette was properly equipped. The only downside was all the hotel guests that brought their dogs. I do not like dogs sniffing me in the elevator.”

Was this review helpful to you? → YES / NO

Apr 16, 2009 by StayKlassy from Vancouver,Canada
Overall Rating: 10 User Rating Score: 10

  • Spacious rooms, clean and neat, complimentary breakfast, close to downtown core.
  • No amenities in the immediate area.

“Located in South Lake Union, this is an excellent hotel for families and those who want some elbow room. Large suites, free breakfast and an easy drive off the highway all add to this hotel's strong points. It's also very clean and well equipped.”

Was this review helpful to you? → YES / NO

Mar 25, 2009 by Justin from Chula Vista,CA
Overall Rating: 10 User Rating Score: 10

  • Spacious rooms, beautiful view of lake union. Excellent location for all tourist activities.

“Spacious rooms, beautiful view of lake union. Excellent location for all tourist activities.”

Was this review helpful to you? → YES / NO

Mar 10, 2009 by Stephani from Bothell,WA
Overall Rating: 10 User Rating Score: 10

  • It is a beautiful hotel. The room was spacious!
  • The beds were a little too soft.

“We received a 2 bedroom suite. The room was great. When our ice maker wasn't producing enough ice they sent ice up right away. We received great customer service.”

Was this review helpful to you? → YES / NO

Mar 5, 2009 by Matthew from Rochester,MN
Overall Rating: 10 User Rating Score: 10

  • It had it all. Free Wi-Fi, full breakfast, gym, and huge rooms.
  • Parking was $19/day - ouch!

“This Residence Inn was amazing. Room had 2 bedrooms, 2 bath, kitchen, living room, etc. (it was basically an apartment). The free breakfast buffet was spectacular. Also, they had an indoor pool, which although I did not use, looked beautiful. I did use the gym, which was great as well. It was just a beautiful space, the rooms were gorgeous and huge, and the overall experience was fantastic.”

Was this review helpful to you? → YES / NO

Feb 12, 2009 by Beth from El Cajon,CA
Overall Rating: 10 User Rating Score: 10

  • This hotel had everything - pleasant staff, clean, and good location for me. I loved the kitchen and supplies.

“This hotel was well equipped for short- or long-term guests. The suite was spacious, the bed was really comfortable, and it was great to have some extra room for just living. Much more comfortable than a normal hotel room.”

Was this review helpful to you? → YES / NO

Jan 13, 2009 by Richard from West Richland,WA
Overall Rating: 10 User Rating Score: 10

  • Large, comfortable rooms and a very good breakfast.
  • They charge $20 per night for parking. The alternative is metered street parking.

“The Residence Inn a clean, roomy place to stay in Seattle. It is easy to get to and conveniently located near downtown. A very good complementary breakfast buffet. They have a parking garage available or $20/night. The alternative, if you are driving, is metered street parking.”

Was this review helpful to you? → YES / NO

Jan 8, 2009 by Kara from Lynden,WA
Overall Rating: 10 User Rating Score: 10

  • The rooms are like mini appartments, they feel very comfortable from the minute you walk in.

“Great rooms, great staff, great stay for an evening or longer.”

Was this review helpful to you? → YES / NO

Dec 9, 2008 by Susan from Tampa,FL
Overall Rating: 10 User Rating Score: 10

  • Beautiful lobby and separate area with fireplace.

“This hotel was ideal. Well appointed room, good hot breakfast and helpful staff. Location is great - at the south end of Lake Union, close to Seattle Center. Highly recommend this hotel.”

Was this review helpful to you? → YES / NO

Nov 24, 2008 by Jeff from Napa,CA
Overall Rating: 9 User Rating Score: 9

  • Spacious rooms, with kitchen.

“Great rooms (complete with bedroom, kitchen and living room areas), with flat screen TVs. Wonderful breakfast, however, the managers nightly reception was canceled with a one-night only (Wednesday) buffet substituted.”

Was this review helpful to you? → YES / NO

Nov 6, 2008 by
Overall Rating: 10 User Rating Score: 10

  • The hotel is roomy, clean, and pleasant.
  • Parking at the hotel is expensive. Street parking is limited.

“The Residence Inn is conveniently located, has large comfortable rooms, and serves an excellent free breakfast. The staff does an excellent job. Parking at the hotel is overpriced for the area. Parking around the hotel on the street is not too bad.”

Was this review helpful to you? → YES / NO

Oct 14, 2008 by
Overall Rating: 9 User Rating Score: 9

  • The hotel offers beautiful view of Lake Union.
  • Paid parking of $20 per night.

“Good location, near downtown Seattle. Lots of high end restaurants nearby. Hotel staff are friendly and room tastefully decorated. Free hot buffet breakfast is definitely a plus. Pet friendly, a hotel that I'll keep in mind the next time I travel with my pets. My only thumb down is the fact that the hotel charged a parking fee of $20 a night. I would expect that in a downtown hotel.”

Was this review helpful to you? → YES / NO

Sep 30, 2008 by Michelle
Overall Rating: 10 User Rating Score: 10

  • Great amenities, location and staff!
  • Nothing!

“The hotel was very well located, the staff was friendly and helpful and the rooms were incredibly spacious and comfortable. I would definitely recommend it to others and would stay there again the next time I'm in Seattle!”

Was this review helpful to you? → YES / NO

Sep 11, 2008 by Elia from Vancouver, BC CA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[3] • Location:[7]

  • Very nice hotel.
  • NA.

“Hotel experience was fantastic. Nice location. Only thing that let me down was the reception staff at check-in where the room was not yet ready.”

Was this review helpful to you? → YES / NO

Aug 19, 2008 by Lillian from Salem, OR
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Location, view, great activity around the hotel.
  • I checked the free parking, when I arrived I was charged $19.00.

“Great place to stay and if you know how to drive the back streets of Seattle, it's easy. Location.”

Was this review helpful to you? → YES / NO

Aug 4, 2008 by Terry S. from Kapolei, HI
Overall Rating: 8 User Rating Score: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

  • Close to Streetcar stop and good restaurants.
  • Bathroom door and poor internet connection.

“Great place for a family visiting Seattle. Although it's away from the waterfront attractions the Streetcar zips you into the action in no time at all. Nice pool, fitness center and the kitchen (everything except an oven) are great amenities. The breakfast was so-so. We never made it back in time for the evening happy hour, but the Pupu menu from the neighboring restaurants looked great.”

Was this review helpful to you? → YES / NO

Jul 15, 2008 by Carmen from Indianapolis, IN
Overall Rating: 9 User Rating Score: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Close to public transportation & restaurants. Easy to get downtown.
  • Wished we had a safe in room.

“Great hotel for the price. Nice to have a kitchen for meals and beverages. Would stay again.”

Was this review helpful to you? → YES / NO

Jun 8, 2008 by Bill from Clinton, WA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

  • Very nice and comfortable room. Very clean.
  • Large sticky puddle of juice at breakfast buffet left on floor for over half hour. Flippant bus boy wouldn't clean it up.

“Very nice and very comfortable hotel. Except for the large sticky puddle of juice at breakfast buffet that was left on floor for over half hour and the flippant bus boy who wouldn't clean it up, I enjoyed my stay.”

Was this review helpful to you? → YES / NO

Jun 2, 2008 by Steve from Lexington Park, MD
Overall Rating: 9 User Rating Score: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Location. Great breakfast as well.
  • Parking fees were just short of outrageous.

“Great place with great view of the lake. Service great. Breakfast very good. Parking was a bit costly. Park across the street.”

Was this review helpful to you? → YES / NO

Jun 1, 2008 by Ricker from Spokane, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Terrific morning breakfast, and nice Wednesday evening refreshments.
  • No adverse comments.

“Friendly helpful staff got right into room at 11 AM. Room well furnished and equipped. Complete complimentary breakfast, handicapped parking, easy to drive to.”

Was this review helpful to you? → YES / NO

May 15, 2008 by Pat from Kodiak, AK
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Spacious room, bed linens and kitchen.
  • Bathroom too small.

“Hotel was clean and spacious except for the bathroom. Toilet and tub much too close. Door barely closed. Everything else was exceptional. Full breakfast every morning.”

Was this review helpful to you? → YES / NO

May 6, 2008 by Sue from Phoenix, AZ
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

  • You felt right at home, kitchen was great, breakfast excellent.
  • Traffic jams in and out.

“We were so pleased. The room had everything we needed. The lobby was gorgeous and the people there were friendly and helpful.”

Was this review helpful to you? → YES / NO

May 5, 2008 by John from Moses Lake, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Liked the rooms, location of hotel, breakfast offered.
  • I liked everything about the motel.

“Excellent. It is located near Lake Union and not far from down town. Many great restaurants near the motel. Excellent place to stay for any one wanting to have a good time in Seattle.”

Was this review helpful to you? → YES / NO

May 5, 2008 by Colleen from Shoreline, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • They upgraded our room without asking us.
  • Nothing.

“Fabulous. Great location. Lots of fun things to do nearby.”

Was this review helpful to you? → YES / NO

May 3, 2008 by Rene from Medford, OR
Overall Rating: 9 User Rating Score: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

  • Excellent views, soft comfortable bed and excellent location.
  • Checking we were told we couldn't stay they were booked. I had to push to get room.

“Beautiful waterfront Seattle Hotel. Walk across the street for some of the finest dining in Seattle. During the day hop on the trolley to the Market buy some flowers and enjoy the vibrant city.”

Was this review helpful to you? → YES / NO

May 1, 2008 by Jeanne from Colbert, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Hotel was absolutely awesome! Newly refurbished rooms were gorgeous! Nice complementary breakfast. Not one negative thing to say about this stay.

“Hotel stay was wonderful. Newly refurbished rooms were gorgeous with granite counter tops and stainless appliances. Complimentary breakfast was great. Eggs, sausage, make-your-own waffles with fruit and whipped cream, cereals, pastries, pancakes, etc. Starbucks coffee & tea available in lobby 24 hrs, cookies in the evenings. Computer set up at front desk specifically for guest to print airline boarding passes, in addition to the complimentary business center. This hotel is such a value as it is beautiful, clean, comfortable, and offers so many complimentary features.”

Was this review helpful to you? → YES / NO

Apr 30, 2008 by Paul from Warren, OH
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

  • Spacious, redecorated tastefully, all suites, quick elevators.
  • Processed eggs.

“This is a favorite of mine.”

Was this review helpful to you? → YES / NO

Apr 26, 2008 by Robert from Sugar Hill, GA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

  • Renovated room; helpful, friendly staff.
  • Mattress could be more comfortable. Need to strive to Hampton Inn standards.

“Great location next to Lake Union. New Seattle streetcar runs in front of the hotel with downtown destination (with a stop at Whole Foods). Safe area. Very pleasant hotel.”

Was this review helpful to you? → YES / NO

Apr 25, 2008 by Cheryl from Mason City, IA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • We had a problem with the wake up call starting on the 1/2 hr starting at 4am but the staff gave us free parking.
  • Nothing.

“Extremely clean, recently updated, no smoking in any rooms, location ideal with public transportation immediately in front of hotel.”

Was this review helpful to you? → YES / NO

Apr 24, 2008 by Steve from San Rafael, CA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Convenient and served all my needs.
  • Exercise machines were not great, beds are too plush.

“Located in a convenient downtown site, this was a pleasant, friendly, and comfortable suite. It had great amenities and was inexpensive for all I received. The suites are quite comfortable, with 2 flat panel televisions and a great little kitchen. This would be especially good for an extended stay. Within walking distance of great eating and tourist sites.”

Was this review helpful to you? → YES / NO

Apr 15, 2008 by Meg from Ogden, UT
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

  • It was aesthetically pleasing and very nice.
  • I don't like to pay for parking a car.

“We thoroughly enjoyed this hotel. We loved our stay. The beds were comfortable, the rooms exceeded our expectations, it was clean, new, and wonderful!”

Was this review helpful to you? → YES / NO

Apr 15, 2008 by Michael from Anacortes, WA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

  • Excellent location, nicely appointed, convenient parking, very helpful staff.
  • Some minor daytime noise from remodeling on lower floors.

“A home away from home with full refrigerator, cook top, attractive furniture, and helpful staff. Catch the Lake Union streetcar in front for a fifteen minute ride Downtown. Nice Lake Union location across the street from restaurants and bike/walking paths.”

Was this review helpful to you? → YES / NO

Apr 11, 2008 by Scott from Dallas, TX
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

  • Very nice decor in the suite.
  • At $19/night, parking was too expensive.

“Part of the hotel was cordoned off for renovations, making me think that the wing I was in was newly refurbished. The hotel has done a very good job with the renovation. My suite was very attractive in all respects, including a well equipped kitchenette. The included breakfast was excellent with many choices. All in all a very good experience.”

Was this review helpful to you? → YES / NO

Apr 10, 2008 by Heather from Tacoma, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Suite style rooms and flat panel TVs.
  • Small bathroom.

“It was recently brought up to date with a remodel. The breakfast that is included is perfect for the entire family.”

Was this review helpful to you? → YES / NO

Apr 1, 2008 by Mary E. from San Francisco, CA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

  • This is like being in a one bedroom with a kitchen, living room, and bedroom. Great for families.
  • The only drawback was the smell of construction dust that drifted from the 2nd/3rd floor (we were on the 5th).

“Excellent rooms. Nicely decorated, the kitchens are updated and come with pans, dishes, dishwasher, stovetop, microwave, refrigerator, and cupboards. They also have one Hi-Def LCD TV in the living room and one bedroom (great if you have kids, and you want to watch something more adult). The sofa folds out into a bed for kid's), and you get a great king bed. Only negative: the construction dust could be smelt as we came in the room. Once I turned the heater on (it was during a cold spell in March), the smell eventually disappeared.”

Was this review helpful to you? → YES / NO

Mar 28, 2008 by Harry from Coqutilam, BC CA
Overall Rating: 6 User Rating Score: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

  • Location and size of words.
  • Paying for parking - not told of construction.

“I loved the size of the room and how it was outfitted. The location was great for major downtown attractions. I was appalled that not only are you paying "extra" for the convenience of being downtown, but that you had to pay for parking, in fact it was the most expensive parking of any place I saw. I see that as a gouge and a double charge. Breakfast was good and staff very friendly. Bed had huge cushion top which was already worn despite being almost brand new. Still OK for us, but already somewhat uncomfortable as you roll to the depressions and I suspect they will only get worse.”

Was this review helpful to you? → YES / NO

Mar 27, 2008 by Garry from North Vancouver, BC CA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

  • Updated. Good Breakfast.
  • Pool was under renovation.

“Excellent room. Clean. Good breakfast. Too bad, no pool. They cabbed us to a sister hotel to use their pool.”

Was this review helpful to you? → YES / NO

Mar 27, 2008 by Merri from Moxee, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Convenient to where we wanted to visit.
  • Nothing!

“We have stayed at the Residence Inn in Lake Union several times before and it has always been an exceptional facility. They have just refurbished all of their rooms and they are beautiful.”

Was this review helpful to you? → YES / NO

Mar 25, 2008 by Lori from Coquitlam, BC CA
Overall Rating: 9 User Rating Score: 9
Staff:[9] • Location:[8]

  • Beautiful decor, thoughtful touches, gigantic breakfast!
  • Pool closed due to current renos.

“This hotel has everything you could want in a home away from home. Beautifully decorated (recently renovated) rooms, including thoughtful touches such as a decorative items, flowers(faux), and all kitchen utensils. The lobby is huge, and so are the extensive breakfasts. A wonderful place to stay.”

Was this review helpful to you? → YES / NO

Mar 22, 2008 by Xinyang L. from Novi, MI
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very friendly and very convenient.
  • None.

“Great location with great service, I will recommend to my friends if they went to Seattle for trip.”

Was this review helpful to you? → YES / NO

Mar 20, 2008 by Annette from Spokane, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • It is so close to where our daughter lives and a happy place to stay.
  • Not the hotels excuse, however since we stayed there last, the city has now installed parking meters on the street. Bummer.

“It is beautiful. Since we stayed there last they have remodeled the rooms and there is a wonderful "real" breakfast attached to the price.”

Was this review helpful to you? → YES / NO

Mar 20, 2008 by Rj from Staunton, VA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Great location, nice rooms.
  • No free parking.

“Great property in a central, in city, Seattle location. No downsides.”

Was this review helpful to you? → YES / NO

Mar 14, 2008 by Ann from Union, KY
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

  • I especially liked the breakfast.
  • Parking took a little extra effort.

“The suite was beautiful and had everything we needed. I just wish we could have stayed longer.”

Was this review helpful to you? → YES / NO

Mar 8, 2008 by Stacy from Burlington, WA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

  • The Breakfast was wonderful. It offered a wide assortment of items all very good.
  • The bathrooms were a bit small.

“The room was newly remodeled nicely and comfortable. I was surprised the bathrooms didn't get the same remodel as the rest. they were a bit small. The hotel is down the street from a cancer hospital so they cater to the families. The breakfast was the best of any hotel with waffles, sausage, eggs, potatoes, donuts, muffins etc. Location was important for us and it was only a couple blocks from Seattle Center. Overall this was a great choice for us. We will be back.”

Was this review helpful to you? → YES / NO

Mar 6, 2008 by Michele from Spokane, WA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[8] • Staff:[6] • Location:[8]

  • Nicely remodeled room. Great breakfast buffet.
  • Extra fee for parking added to bill.

“The hotel was being remodeled but remained quiet, since our stay was on the weekend, construction was not being done during our stay. Our room had been remodeled and was very nice. The breakfast was great. However the fee for parking was disappointing, especially since the parking spaces were very limited and small stalls made parking a larger vehicle challenging.”

Was this review helpful to you? → YES / NO

Mar 6, 2008 by Karl from Vancouver, WA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

  • Room was fantastic.
  • Getting to the hotel is easier than going downtown from there because of traffic.

“Very nice. When the renovations are complete, I am sure it will be even nicer.”

Was this review helpful to you? → YES / NO

Mar 4, 2008 by John from Ridgefield, WA
Overall Rating: 10 User Rating Score: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

  • For the price I paid for the room, this might be the best deal I have made in my life.
  • I could not stay longer.

“This is perhaps the best room money wise I have ever had. First thing I did upon seeing the room was calling my wife to brag. I feel guilty staying in such a nice room for so little.”

Was this review helpful to you? → YES / NO

Feb 26, 2008 by Bonnie from Everett, WA
Overall Rating: 9 User Rating Score: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

  • Room more classy than expected.
  • Extra for parking. In-room bathroom access odd. No in hotel lounge.

“Quality facility in a good location. Trolley to Westlake shopping very convenient. Comfy bed. Good selection for continental breakfast. Pool a bit small but the hot tub and sauna good sized. The service was o.k.; some difficulty accepting cash for parking fee and at check out had been charged on card too. Have already recommended to several family and friends.”

Was this review helpful to you? → YES / NO
1-20 of 240
NEXT

Compare Hotel Prices for Residence Inn Seattle Lake Union

Step 1
Enter your travel details:

graphical calendar interface

graphical calendar interface


Step 2
Choose a travel site:
Expedia.com
Kayak.com
BookingBuddy.com
Travelocity
Orbitz.com
See more great deals for Residence Inn Seattle Lake Union »
Hotel Representatives:

Copyright © 2009 MyTravelGuide.com, Inc. All Rights Reserved.
MYTravelGuide is a service mark of priceline.com Incorporated

About Us •  Privacy policy •  Terms and Conditions •  Help  •  Partner Links  •  Free E-mail Alert

Site Map •  Hotels by City •  City Travel Guides •  Attractions •  Restaurants •  Cheap Hotels •  Hotels in Asia •  Pet Friendly Hotels

MyTravelGuide.com is not a booking agent and does not charge any service fees to users of our site.
MyTravelGuide.com is not responsible for content on external web sites.