User Reviews for Hyatt Regency San Francisco

Research User Reviews for Hyatt Regency San Francisco (1-20 of 1785)

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Oct 26, 2009 by Sam from Dartmouth,Canada
Overall Rating: 8

• Loved the atrium, and our room had a nice view.
• The concrete heavy exterior is really ugly.

“Great location, comfy room. Ugly on the outside, beautiful on the inside. Only minor gripe was that the door to balcony didn't lock properly, but a big safe was provided in the room.”

Oct 23, 2009 by Michelle from Houston,TX
Overall Rating: 9

• Excellent location, great access to water front. and Chinatown.

“Hotel room decor was a little dated, but the room was large and comfortable.”

Oct 20, 2009 by Shane from Jacksonville,FL
Overall Rating: 9

• Great location.
• Had to pay for internet.

“Great location and value.”

Oct 15, 2009 by Marlena from Ebensburg,PA
Overall Rating: 5

• Location.
• Hotel was worn.

“The staff did not even try to accommodate any of our needs.”

Oct 12, 2009 by Kyle from Concord,NC
Overall Rating: 9

• Friendly helpful staff.
• Parking costs were insane. No other option for overnight parking near by.

“This is an older hotel but, the room was well kept and the staff was very nice. It is in a good location for business or tourists.”

Sep 23, 2009 by Helen from Los Altos,CA
Overall Rating: 7

• Bed and pillows are very comfortable.
• Valet parking fee is exorbitant

“The amenities were disappointingly few. There was no turn-down service, so the bathroom was not refreshed. The bed and pillows are very comfortable, however.”

Sep 4, 2009 by Irene from Oakville,Canada
Overall Rating: 9

• Great location and service. Unique architecture made it a feature on our tour bus!
• Carpeting in the room was worn and stained in several areas.

“Positives:It's a lovely hotel,with unique architecture; the service is excellent in all departments we dealt with. Very clean and spacious.Negatives: The Hotel: our room had worn and discoloured carpeting. The mini fridge was stocked with snacks and beverages for purchase - extremely pricey. there is no room to even put a water bottle inside. If you wanted it cleared out for personal items, the fee is $30!And a small thing: the gift shop is not open late enough!”

Sep 3, 2009 by Jennifer from Miami,FL
Overall Rating: 9

• The view, the room, and the service were all great!

“The hotel met our high expectations--excellent service, beautiful room, great view, convenient location. It was definately a Hyatt Regency!”

Sep 2, 2009 by Heather - PDX from Aurora,OR
Overall Rating: 9

• Difficult to get taxi during rush hour, not a lot of night life in area.

“Always a great hotel for business or leisure. Great value hotel! Amazing views, usually has upgrades available for view/balcony rooms at reasonable prices.”

Aug 29, 2009 by Sandra from Zeeland,MI
Overall Rating: 10

• We were given one of the best room locations in the hotel- our expectations were more than met!

“I suspected that when rooms were reserved through priceline.com the rooms assigned would be the "leftovers" with guests paying full price receiving the best rooms, but we were given a room with one of the best views in the entire hotel. Both the room and the hotel exceeded our expectations for cleanliness and quality.”

Aug 28, 2009 by Linda from Oak Point,TX
Overall Rating: 9

• Location.
• Fire alarm went off at midnight.

“This was a very comfortable and conveniently located hotel.”

Aug 27, 2009 by Craig from Santa Cruz,CA
Overall Rating: 10

• Great hotel in a great location.

“Perhaps the best location in the city. Restaurants all around, the Ferry Building nearby, and an excellent hotel.”

Aug 26, 2009 by Ricardo from Beachwood,OH
Overall Rating: 9

• Great hotel with awesome location in downtown San Francisco.
• Bathrooms were clean, but old, and not of four star quality.

“Great hotel with good location to embarcadero center. F train stops write in front of hotel. Close to fisherman's wharf, union square, Chinatown, etc.”

Aug 24, 2009 by Barb from St. Louis,MO
Overall Rating: 8

• Bed was very comfortable. Room and hotel was beautiful and within walking distance to major attractions and public transportation.
• $57/night to park. $10/day for internet access.

“I was very pleased with the hotel and felt I got a lot of bang for my buck. The bed was extremely comfortable, the hotel was handsome, and the staff was friendly and helpful. Internet access should be free however. Drinks and food were expensive, but that was to be expected.”

Aug 19, 2009 by Charlie from Tucson,AZ
Overall Rating: 9

• Open area.
• Business center
  was too expensive.

“I really liked the location of the hotel.”

Aug 18, 2009 by Marybeth from Grinnell,IA
Overall Rating: 9

• It is a beautiful hotel that has an amazing sculpture/waterfall in the atrium. Rooms were very comfortable.
• Lots of walking just to get in and out of hotel.

“Overall, it was a great place to stay and the rooms were beautiful and very comfortable.”

Aug 18, 2009 by Yana Smolin from Roseville,CA
Overall Rating: 9

• The view was amazing. I liked the decor and style of the hotel. The overall experience was very good.
• The hotel was very full and we had to pay extra to get a room with two beds. I did not like that at all.

“The hotel is very well kept, clean, and the staff was friendly and willing to help. Though the hotel was full and they were unable to find us a room with two beds, the front desk upgraded us to a bigger room for a small cost, so that we were able to fit two roll-in beds.”

Aug 18, 2009 by Eric from Santa Cruz,CA
Overall Rating: 9

• Proximity to many things.
• Parking.

“Great location, especially for Saturday farmer's and arts and craft market next door. Don't be startled when guests occasionally break out in "High Anxiety" theme song in clear glass elevators.”

Aug 18, 2009 by Jason from Hoboken,NJ
Overall Rating: 8

• Sophisticated looking hotel in a decent location.
• Not what I expected from a 4 star hotel.

“This hotel is designed for business travelers. It has a polished look and is in the heart of the financial district. The rooms (other than the pillows) are quite comfortable. Nothing special, but nothing bad either.”

Aug 16, 2009 by Nell from Arlington,VA
Overall Rating: 9

• Great location, room had lovely view.
• Amenities in room/bath seemed a bit skimpy for this level hotel.

“The hotel is in a wonderful location, across from the Ferry House, close to public transportation, great view of the bay. The room was just fine. The elevators are glass tubes, fun to ride in.”

Aug 14, 2009 by Tiffany from Pomona,CA
Overall Rating: 10

• The staff was very helpful and there were lots of of spacious elevators to take you to your room, perfect since we have a young child with a stroller

“This hotel is very nice and in a great location. Parking is an issue in SF, but this hotel offers valet parking, or there are several affordable self park lots just a block or two away. The rooms were spacious, we had a young child and we brought two strollers and we didn't feel cramped.”

Aug 10, 2009 by Debbie from Lake Almanor,CA
Overall Rating: 6

• Service in the one restaurant they had was very fast and courteous.
• The sliding louvered bathroom door that was hung to away from the wall.

“They gave us a handicapped room and it was not a nice room. It smelled musty and the bathroom was poor. Privacy in the bathroom was poor. You could actually see into the bathroom from several angles.”

Aug 9, 2009 by Dave from Coon Rapids,MN
Overall Rating: 10

• Location was great.
• No pool, parking was outrageous.

“Great location, cable car (Trolley looking) and street car stopped next to hotel.”

Aug 8, 2009 by Michael from Seattle,WA
Overall Rating: 8

• Impressive atrium/registration area.

“Clean rooms, friendly service, and great for events. Hotel is designed for business travelers and many amenities are available for additional costs.”

Aug 8, 2009 by Thomas from Katy,TX
Overall Rating: 0

• The location was great.
• My wallet was stolen right out of my room with my wife asleep in the bed at the time.

“The hotel was nice and clean. The security and management did absolutely nothing about my wallet getting stolen. Let alone the police actually telling me that nothing would be done about it either.”

Jul 26, 2009 by Pat from Worcester,MA
Overall Rating: 10

• Location.
• Valets were a bit stuffy.

“Great hotel, beautiful, nice location. Updated. Close to bay and numerous restaurants.”

Jul 22, 2009 by Kerri from Vallejo,CA
Overall Rating: 9

• The location was perfect for getting to AT&T Park for a concert.

“I would definitely stay there again. The room and lobby were clean and check in was very efficient.”

Jul 17, 2009 by Steven from Los Angeles,CA
Overall Rating: 10

• It was absolutely beautiful.
• I checked in at noon. I was coerced to upgrade my room or have to wait 3 hrs.

“Nothing negative to say about this hotel. It was visually beautiful. I had an incredible patio room that overlooked the bay.”

Jul 13, 2009 by Leigh from Appleton,WI
Overall Rating: 10

• TV
  on mirror in bathroom.
• Hard to find fitness center.

“The staff at the hotel were very friendly and helpful. It was easy to find and drive into and out of. The room was clean and very comfortable. I wish we could have spent more nights there.”

Jul 11, 2009 by Don from Boulder,CO
Overall Rating: 9

• The staff, especially the door/bell staff.

“Great location. Easy access to/from airport and all parts of city.”

Jul 10, 2009 by Regina from Mission Viejo,CA
Overall Rating: 10

• Great atmosphere.
• I wish that this hotel had a pool and a jacuzzi.

“It was a great stay. The view from the hotel was great and it was very quiet and relaxing.”

Jul 7, 2009 by Jim from Stockton,CA
Overall Rating: 10

• Great location next to Bart Station.

“Desk staff was very professional and friendly. We arrived at 11:00 am and were allowed to check in right away. We were assigned a room with a partial bay view on the 15th floor. There was a small problem with the toilet not fully flushing. A repairman arrived promptly and fixed the problem.”

Jul 2, 2009 by Wane from Lees Summit,MO
Overall Rating: 10

• Excellent room for the price.
• Homeless people in the area.

“Excellent hotel and location.”

Jun 27, 2009 by Robert from San Diego,CA
Overall Rating: 7

• Location was key. Next to work and BART.
• Dining at hotel is not great. The Concierge not available.

“Good place for a business stay. No frills. Convenient location. Staff not the most cooperative.”

Jun 25, 2009 by Liza from Happy Valley,OR
Overall Rating: 9

• Good location, friendly staff, good service.
• Not so clean, not good if traveling with kids.

“Great location, great view from the room. Wish the A/C can be upgraded. Definitely not for families traveling with younger kids. The bathroom can use a little upgrading.”

May 29, 2009 by Peter from Elk Grove,CA
Overall Rating: 10

• Excellent central location to San Francisco's financial & shopping districts. Courteous staff.
• Valet parking fee was higher than I'd like, but commensurate for location.

“It was an excellent last minute choice-stay. The hotel staff was very courteous every step of the way from the valet parking & porter, through checking into our room. The porter who brought us to the room took the time to explain the location of the nearest fire exits, ice machine location, and the amenities of the room that we were not familiar with. Noise from the outside did not distract from our stay. The room was spotless as was the balcony. Never stayed at this location, but visited many times for dinner over last 30 years. I'd stay here again, any day!”

May 20, 2009 by Nick from Cupertino,CA
Overall Rating: 9

• Great location next to Bart station. Close to bay.

“Excellent hotel experience. The hotel room had nice amenities and the service was very good.”

Apr 21, 2009 by Ashley from Burlington,WA
Overall Rating: 10

“The hotel room was beautiful as was the view. The bed was super comfortable and I got a great nights sleep. Had lots of channels to chose from on a beautiful flat screen.”

Apr 19, 2009 by Gary from Bayside,CA
Overall Rating: 9

• Did not wash glasses in room - perhaps wiped clean.

“Excellent facility. However, everything was ala' carte, even morning newspaper and continental breakfast. Room refrigerator is tricky! You are charged for items within - even if you merely move them around within the refrigerator. Great concierge staff.”

Apr 13, 2009 by Mike from Baltimore,MD
Overall Rating: 6

• Great Location. Beautiful. Friendly staff.
• Valet took 30 minutes to retrieve car upon checkout, almost causing us to miss our flight.

“The location was great, near all of the public transportation, Union Square, Chinatown, etc. The hotel was beautiful and the staff was friendly. The only negative is that the hotel charged well over $50 per night for valet parking. I understand that this is downtown San Francisco. The retrieval of the car should be prompt.”

Apr 9, 2009 by Michael from Toronto,Canada
Overall Rating: 10

• The location and the view.

“The location in San Francisco is perfect, with a cable car literally right at the door. The building is stunning with great views, and an extremely helpful and friendly staff.”

Apr 4, 2009 by Jeff from Yorba Linda,CA
Overall Rating: 7

• Excellent location in front of Bart station entrance.
• This hotel is dated and in need of remodeling.

“Good location. Friendly staff. Okay for a short stay. The hotel still looks like it is in the seventies or eighties. A remodel is definitely in order.”

Apr 1, 2009 by Alvie from Sacramento,CA
Overall Rating: 10

• Great views, the best bed ever.
• Had to leave to go home.

“Very, very nice.”

Mar 30, 2009 by Stephanie from Dallas,OR
Overall Rating: 5

• Location.
• Parking and dining prices - outrageous.

“Overall not impressed with hotel or stay.”

Mar 29, 2009 by Linda from Arcata,CA
Overall Rating: 7

• Parking was extra $50.00.

“Staff was friendly, was very disappointed that parking was not included.”

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Mar 27, 2009 by Beverly from Bakersfield,CA
Overall Rating: 1

• Location to the major sites in San Francisco was very convenient.
• Found open uncapped syringe in room. Patio door would not lock.

“The hotel is poorly maintained especially in the rooms. Staff obviously does not pay attention to safety of their guest with broken locks on the outside patio doors, safes not checked causing guests to be a risk. This hotel needs to focus on customer safety and insure patio doors are secured and patios are cleaned from cigarette butts, coke cans, and other refuse. I found this hotel disgusting.”

Mar 12, 2009 by Gary from Los Angeles,CA
Overall Rating: 8

• Great location. Excellent quality hotel.
• Exorbitant valet parking fee of $50 plus tax per day.

“Great hotel. Definitely 4-Star quality. Don't bring a car though unless you're prepared to pay almost $60 per day to park it.”

Mar 4, 2009 by Oscar from Sacramento,CA
Overall Rating: 10

• Beautiful hotel, clean, comfortable rooms, excellent location, great service.
• Loved everything about the experience.

“We are able to check in early, which was a convenience. The room was comfortable. We had a beautiful view of the bay. The location was great - the Ferry
building and the restaurant we ate were within walking distance. The staff was very friendly.”

Mar 3, 2009 by Erik from Phoenix,AZ
Overall Rating: 7

• Clean and convenient
• Were awaken by noise at 3:30 in the AM

“Staff was very accommodating when we had to move to a different room at 3:30 in the morning. Excellent location and clean.”

Jan 10, 2009 by Grant from Pleasant Hill,CA
Overall Rating: 8

• The holiday decorations were a nice touch.
• The parking was $50.

“Great to visit in the holiday season, but parking costs were ridiculous.”