User Reviews for Courtyard San Francisco Downtown

Research User Reviews for Courtyard San Francisco Downtown (1-20 of 256)

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Oct 24, 2009 by Mary from Mendocino,CA
Overall Rating: 7

• Friendly staff, good location.
• Spa over-chlorinated.

“Generally very nice.”

Aug 31, 2009 by Thom from Los Angeles,CA
Overall Rating: 7

• Clean comfortable room, mostly very helpful staff.
• Lack of pool (closed for maintenance) with poor/no alternative plan.

“I had a pleasant stay, in a comfortable room. Upon arriving a memo on the counter explaining the pool's closure for several weeks of maintenance was the only alert.”

Aug 17, 2009 by Erinn from Federal Way,WA
Overall Rating: 10

• Comfort, location
• $50 per day for parking.

“Beautiful hotel, nice fitness center, hotel staff helpful and friendly.”

May 25, 2009 by Daniel from Diamond Bar,CA
Overall Rating: 8

• I liked the king bed with pullout sofa which accommodated all four of us.
• I arrived at the hotel extremely exhausted only to find my room did not have accommodations requested.

“The hotel was classy, great location in downtown, free WIFI, pool, clean, accommodating, kept up.”

Jan 6, 2009 by Julie from Sunnyvale,CA
Overall Rating: 9

• Our family loved the location, the pool, and the room on the 15th floor.

“Great location, friendly staff, clean comfortable, nicely decorated rooms. Great place all around.”

Dec 18, 2008 by Margaret from Arnold,CA
Overall Rating: 10

• Gorgeous room (simple, elegant decor, nice SF photos) & linens (loved the pillows & color scheme), comfy mattress, very friendly & helpful staff.
• Expensive parking.

“My friend & I, holiday shoppers, had a great experience. Gorgeous room (we loved the linens & mattresses), sweeping view, lobby pretty & the staff friendly & helpful. A nice staff member happily took a picture of us with all our bags & boxes. The funny concierge found us a nice dinner restaurant in an area safe for us school ladies on the loose in the big city. We'd go back to Courtyard Marriott in a second.”

Sep 10, 2008 by AJ
Overall Rating: 7

• Nice room.

“Called room service for dinner however room service never arrive. The bellhop gentleman was extremely rude showing a lack of manners.”

Sep 8, 2008 by Mary from Glen Carbon, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[1] • Location:[5]

• Close to BART.
• Staff acted superior to us and not helpful in billing error.

“We arrived at the hotel early at 1 P.M. and were surprised they let us check in early as our room was ready. However the staff appeared distant and not happy to see us. The room was quiet and clean but no view. Starbucks was a nice surprise. At check out we were charged for a long distance call we did not make but it was resolved. Again the staff acted superior and did not thank us for staying with them.”

Aug 29, 2008 by Jeremy from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location was great and staff was most helpful.
• Somewhat of a far walk to union square.

“Great place, would stay again.”

Aug 14, 2008 by Jennifer from Brawley, CA
Overall Rating: 8
Staff:[8] • Location:[7]

• Clean, safe, staff nice.
• Bar service was slow.

“Hotel more than expected for 3 stars. Maybe its not a 4 star but it is a nice 3 star. Not too far from Union Square, very clean and the staff was great.”

Aug 10, 2008 by Corrinne from Roebling, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel had everything that I wanted it to have, very much in the middle of the city and very clean and comfy.
• There is nothing that I did not like about the hotel.

“The service was fantastic, the room was spotless. The restaurant in the hotel had fantastic food, too.”

Aug 1, 2008 by Teri from Murrieta, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Hotel staff was very responsive to our needs and requests.
• Breakfast buffet was over priced and parking was chargeable not likely to find parking elsewhere.

“Great location for business travelers and family vacation. Close to public transit, and lots of attractions for adults within walking distance. China Town, shops, restaurants all within 1/2 - 1 mile radius of hotel. No kid friendly attractions near the hotel; but take the short ride on a cable train to Fisherman's Wharf for lots of fun for the kids.”

Jul 28, 2008 by Dale from Minot, ND
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Good location and good restaurants close by.
• Parking was high it was cheaper to cab it and get a car for outside of city travel.

“It was nice and everyone spoke very good English. Food was good but a little spendy.”

Jul 18, 2008 by Lori from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Customer service is number one to the entire staff and they make you feel special!
• No complaints.

“I would recommend this hotel and it's location to anyone traveling to San Francisco! The Hyatt does a first class job in training employees and they collectively make you feel like you are a pleasure to serve. Really makes you feel special. We will go back again and again!”

Jul 17, 2008 by Randall from Mims, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location for the San Francisco area especially for Giants games.
• Valet parking (pretty much only choice) was $43/night.

“Hotel was nice, met expectations. Flat screen Plasma TV was nice, but the cable out put was not Hi-def (pretty grainy). Good location for SF especially if going to any Giants games, only a few blocks away from stadium. Parking was $43 per/night, hotel valet which is pretty much your best deal without spending time searching and having to walk.”

Jul 17, 2008 by Eric from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The view from my 17th-floor room.
• Nothing to make it memorable (treats, surprises, etc).

“A competent, convenient, and clean place to lay your head in San Francisco. Won't blow you away, but it has everything you need to be comfortable and feel like you are on vacation.”

Jul 16, 2008 by Daniel from Sunnyvale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I liked the friendly staff and the setup of the hotel and rooms.
• Food locations were not located close to the hotel.

“The room that I was given was large and included a 40 inch flat panel LCD which I found to be very helpful. I would definitely stay in this hotel again, the hotel was safe and if you did not have a key, you could not get in the front door.”

Jul 12, 2008 by Juan from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I liked the quality of the hotel for the price.
• I did not like that parking was $75 a day.

“Hotel is great. Very comfortable and nice sized rooms. Was a bit farther from points of interests than I thought from the information I was given when I called the hotel.”

Jul 8, 2008 by Susan from Escondido, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[3]

• In the lobby, computers were available for travelers.
• Its location was not appropriate for tourists.

“The hotel's amenities were good - good restaurants, starbucks in the lobby, nice pool (although way too much chlorine used.) The location might be good for business travelers, but was terrible for families as the public transportation was simply too far away to be helpful.”

Jul 8, 2008 by Brenda from Antelope, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful decor.
• Second bed was a couch bed.

“Good value for the money. Just be aware of the $43/per day for valet parking.”

Jul 3, 2008 by Brandi from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very clean. Relatively friendly staff. Valet parking does have its issues.
• Upon arrival having to arguing with valet because I was disabled and had problems with motorcycle parking.

“Easy to find. And once you get past the accessibility issues it was all up hill. Clean property inside and out, friendly front desk. "No stress" stays. I didn't dig the $2.50 room temp bottled water offered in each room.”

Jun 5, 2008 by Carrie C. from Medford, OR
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel was very easy to find, right off the freeway.
• The sign was very small and not very bright. Only had valet parking that was outrageously priced.

“This hotel was beautiful, upscale, close to the freeway and five blocks from where I needed to be in the morning. With all that said parking was a nightmare, unless I wanted to spend $43.00 on valet parking for overnight (not even 24 hours) and it took 45 minutes to find street parking. The hotel does not offer a continental breakfast either. There is a Starbucks in the lobby though. All in all, it may had been worth it if I had spent more than six hours at the hotel, but it was for sleeping only and the convenience did not make up for the expense.”

May 6, 2008 by Wayne C. from New Westminster, BC CA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the location.
• Too many rowdy teens.

“The hotel is in a very nice area and close by to public transportation. The views from the rooms are nice but the pool and hot tub close too early.”

May 6, 2008 by Michelle from Livermore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Clean.
• The valet was very expensive.

“This hotel was nice and clean. The beds were comfortable.”

Mar 13, 2008 by Karen from Kelseyville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We enjoyed the Whisper's Lounge.
• I missed a small refrigerator for snacks and left over meals. But there was ice.

“Everything was incredible. My Husband and I are good for another 50,000 miles. We will go there again. I don't think we'll go anywhere else, when we visit San Francisco.”

Feb 27, 2008 by Mike from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location, close to market St. and restaurants was good.
• Noisy room even at late hours. Also apparently undergoing construction.

“It would have been a solid (and basic) 2.5 star hotel except for the noise. There were banging and mechanical noises throughout most of the night, seemingly coming from the elevator machinery. (Elevator shafts were across the hall, we were on 2nd floor from top). Also the hotel was apparently undergoing construction, as there were "work" sounds such as hammering, scraping above and beside our room throughout many hours of our stay.”

Feb 21, 2008 by Dennis T. from Los Angeles, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[7]

• None.
• Stay 2 nights and they charged me $40 per day for valet parking.

“They should at least have courtesy parking for customers and not charging us $40 a day.”

Feb 21, 2008 by Noel from Plymouth, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was good and the rooms were very nice-the beds were awesome!

“Easy to find-used BART from east bay and was an easy walk from the station on Montgomery. Bellman was great with recommendations to eat. The concierge was excellent in helping with maps and sightseeing and points-of-interest.”

Feb 20, 2008 by John from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• King size bed and a pullout couch made the room feel larger.
• I have liked a view of the bay.

“Nice hotel good amenities and was in line with what I wanted to pay.”

Jan 22, 2008 by Patti from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very quiet in rooms; high energy elsewhere.
• Inconvenient for putting on make-up.

“Great hotel; within walking distances to lots of places; good restaurants close by.”

Jan 17, 2008 by Kevin from Antelope, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable room.

“Good hotel for business and family stays. I will stay there again next time.”

Jan 4, 2008 by Kathy from Kahului, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great staff, clean, good restaurant.
• Location not quite in Union Square.

“We were very pleased with the hotel, it was well maintained and the staff was very friendly! We had to do some walking though to get to the Union Square, a few blocks. Other than that, it met all our expectations.”

Dec 5, 2007 by Trudy from El Portal, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Fabulous location within walking distance of everything we wanted to see. Other than the rude waiter staff was very friendly and helpful.
• Rude, tip hungry cocktail waiter.

“Great downtown location with easy walking access to the Embarcadero, Ferry Building, Union Square/theater/restaurants, SBC Park - and more! Extremely helpful and friendly staff. Large, well appointed rooms/bathrooms with very comfortable beds and linens. Would definitely stay there again - and will check out other Marriott Courtyards as a result.”

Nov 16, 2007 by Jim from Reno, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very friendly staff. Nice lobby/courtyard.
• Stayed in room with a view of the office building next door.

“If you are staying at a convention at the moscone center this is a great alternative to the mega sized hotels. It is ideally suited for leisure and business without being too crowded. It is right next to the CNet building, one block from the J P Morgan chase building, etc. This area of town has really changed for the better.”

Nov 14, 2007 by Ab from Palatine, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very nice hotel, very clean room; as expected from courtyard.
• Price. Of course, it's downtown SF and everything is expensive.

“While the hotel is a little on the pricy side (except for in SF), this was a very fine hotel. I would recommend it to other peopling staying in downtown SF.”

Nov 8, 2007 by Seogki from San Diego, CA
Overall Rating: 7
Staff:[8] • Location:[4]

• Kindness and comfortable.
• Expensive parking charge and no breakfast place in hotel.

“I felt average score.”

Nov 8, 2007 by Berenice from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel exceeds my expectations. I really enjoyed my stay.
• They close star bucks on Saturday before 4:00 p.m.

“I really enjoyed the location. Their fitness center is small but wonderful.”

Sep 29, 2007 by Jody from Willits, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• It met my need for location and that parking was in and out for one price.
• The room looked right into another building.

“I found the staff to be great, the room clean, nicely designed and decorated. I did not eat at the hotel. I like to stay in a nice hotel when I travel. The court yard made my birthday trip nice. Thanks.”

Aug 23, 2007 by Lew from Irvine, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[6]

• Location.
• Poor service in restaurant.

“For the business traveler. Too expensive for weekend visits.”

Aug 16, 2007 by Daniel from Cinnaminson, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk staff very helpful.
• Valet/hotel parking too expensive, half price garage 1 block away.

“Overall, good experience.”

Aug 15, 2007 by John from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, extremely comfortable king bed, very relaxing stay.
• Parking too expensive at $50/day.

“This hotel is nice, comfortable, and new looking. It's very conveniently located, walking distance to the Ferry Building and Market, and close enough to Fisherman's Wharf for a short taxi ride.”

Aug 15, 2007 by Stephanie from Solana Beach, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very friendly and helpful. The location was good if you're not afraid to walk a bit and take lots of buses and trolleys.
• The room was very nice except for the ceiling - which was popcorn covered but with about 10 areas of missing patches of popcorn and stains.

“We had a great time. The hotel was clean and had pretty much everything you need - including a Starbucks in the lobby! It's close to the new ballpark and Union Square. We were able to get to a lot of destinations by walking, but if you're not a walker the buses, trolley, and metro lines are quick and easy to get to. The staff was extremely friendly and helpful - they really went out of their way to be of great service to us. We would most definitely stay there again.”

Jul 19, 2007 by Sue from Boise, ID
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[5]

• Comfortable, nicely decorated.
• Seriously overpriced parking.

“A beautiful, spacious, comfortable room, nicely decorated. Overpriced parking.”

Jul 16, 2007 by Becky from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The bed was very comfortable.
• The price of parking.

“It was very nice, pleasant atmosphere. Courteous, happy workers overall. One of the most comfortable beds we've ever experienced in a hotel. We would stay there again if the opportunity arose.”

May 24, 2007 by Alyssa from Livingston, MT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great location for shopping and the bay to breakers race.
• Nothing.

“Hotel was great, just want I expected.”

Mar 21, 2007 by Ellie from Napa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient to Moscone and freeway.
• Nothing really.

“This is a great location for anyone wishing to stay in SF close to Moscone center. There are many restaurants within a 2 block radius, and the facilities in the hotel are adequate as well. Plus, it couldn't be any closer to both freeways on and off ramps.”

Feb 22, 2007 by Mike from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Neighborhood, safety, staffing.
• Completely non-smoking.

“We enjoyed our stay here very much. The staff was competent, friendly, and seemed like they really wanted to be there. I was not concerned about going outside at night to smoke (non-smoking hotel) because of the neighborhood. I will return here!”

Feb 21, 2007 by Jessica from Twain Harte, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was so comfortable. The hotel was well decorated and very clean.
• No complaints.

“It is a great hotel to stay at for someone visiting to see the sights or on business. Rooms were well decorated, clean and spacious. Had a wonderful night at the courtyard.”

Feb 14, 2007 by Cynthia from Livermore, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[4]

• It was nice and clean the staff was nice.
• My room didn't have a fridge I thought it was the Marriott on 2nd & market St, when I called the hotel to CFM info they said it was the "other" Marriott.

“The rooms are clean and the grounds and public spaces and also very clean. It is a little bit of a distance from down town san Francisco, but not bad and close to reasonable parking. Just a few blocks from Masonic center. Very close to financial some businesses and restaurants.”

Feb 12, 2007 by Brian from Cedarburg, WI
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Every member of the staff was friendly, helpful, and wanted to make me comfortable.
• Public restroom was messy.

“Convenient location for business or shopping in downtown, elegant lobby, and a helpful, friendly staff.”

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