User Reviews for Hilton Garden Inn San Francisco Airport North

Research User Reviews for Hilton Garden Inn San Francisco Airport North (1-20 of 58)

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Oct 23, 2009 by from Salisbury,VT
Overall Rating: 9

• Bed was great, room was large and comfy.

“Staff was very helpful with directions.”

Oct 17, 2009 by Kathy from Sioux Falls,SD
Overall Rating: 8

• Very clean, easy to find.
• No lounge area, no free breakfast.

“Very clean, good morning breakfast although would have preferred a free continental breakfast. Nice little snack shop for on-site needs.”

Oct 8, 2009 by Daniel from Las Vegas,NV
Overall Rating: 10

• Everything was great except one thing.

“The guy taking orders for room service messes up a lot, so talk slowly so he gets everything right, otherwise the room was very nice, and the hot lobby is very nice. Very nice hotel at a nice price.”

Aug 14, 2009 by Paola from Modesto,CA
Overall Rating: 10

• Friendly staff.
• The room smelt like some one had smoked and
  I don't like the smell.

“Friendly staff, clean.
I liked the free parking.”

Aug 13, 2009 by Roberta from Bakersfield,CA
Overall Rating: 9

• The hotel was clean and attractive.
• It was farther from the city center than we would have wished.

“Excellent for airport travelers.”

Apr 8, 2009 by Gary from Thousand Oaks,CA
Overall Rating: 6

• Conviently located near freeway. Not to close to airport.
• No frills.

“Okay for business travelers. Rooms very small and plain. Beds were comfortable. Bathroom as expected for this class of hotel. Breakfast buffet seams overpriced ($10.95).”

Jan 28, 2009 by Kelly from Bay Area
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[2]

• Fairly clean.
• Staff was horrible! The room's were not that great. Very disappointed especially in staffs lack of hospitality.

“Hilton Garden Inn San Francisco Airport North in South San Francisco, CA. The front desk and house keeping staff was horrible! The rooms were not that great. We checked in late evening and requested a late check out for the next morning. Normal check out time was noon and would only honor 12:30 in the afternoon as a late check out. I kid you not; they started calling us at 11:30am every 10 minutes reminding us that we had to be out no later than 12:30. At 12:15pm we received a knock on the door from house asking us to check out. Keep in mind most hotels give you until 2pm for a late check out and do not bother you in the mean time. I will never stay at this hotel again and will be sure to warn my friends and fellow co-workers.”

Dec 17, 2008 by Celia from Redwood Valley,CA
Overall Rating: 9

• Nice room, comfortable bed & nice linens and free parking.
• Still felt far away from San Francisco.

“Great place outside of SF but since we really wanted to spend time in the city.”

Sep 29, 2008 by Chris
Overall Rating: 5

• The bed was great. The room had a great view.
• Problems with concierge.

“The Hyatt Regency Embarcadero is centrally located, in a great spot to get most anywhere in the city. There are problems getting cabs on weekend nights. The rooms are nice but rather sterile, no charm. The bathtub could have been a little larger given the upscale nature of the hotel. Very clean. My main issue was the concierge. We had a limited lunch break from our convention class, and asked him to recommend a nearby restaurant as we had time constraints. He sent us to the ferry building. The place was a market place and a zoo on a Saturday. We located the restaurants after some searching through the crowds. Each one had long lines, and it was clear we would not be able to be seated and eat before we had to return to the hotel. We left hungry and irritated. I contacted the hotel staff, and complained. They said they would make a note of it, but did nothing to make up for the error.”

Sep 4, 2008 by Shawn from Kihei, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very friendly with awesome $10 breakfast buffet. Shuttle makes it easy to get to airport and BART station. They even let us check in at 6 am!
• 2 of the 3 shuttle drivers are not good drivers and jerk the gas and brake when driving.

“This hotel was very convenient and moderately priced. It met every expectation and we had no complaints. It is located within 10 minutes of the airport and BART station with free transportation to both. They have a nice breakfast buffet for only $10 and the wait staff is unbeatable for the money. They even allowed us to take food up to the room for later. They have free internet although my laptop was not working. I highly recommend this hotel for business and leisure travelers.”

Aug 14, 2008 by Joel from Southport, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Comfortable and unpretentious.
• Could not access WiFi; bus took a long time to pick me up at the airport.

“A typical Hilton Garden Inn in all respects.”

Jul 30, 2008 by Mark from Novato, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great overall experience, no surprises.
• Doors close loudly (AM).

“I was very pleased with my stay. Hotel was clean, staff was helpful and friendly.”

Jul 10, 2008 by Ramon from Simi Valley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked the cleanliness and the friendly staff. I liked the ample parking and internet access.
• Not much of a view outside my window and my bed mattress had a sink hole.

“I was Looking for a hotel to stay at overnight in the San Francisco area. Parking, safety and proximity to the ball park were my main concerns. This hotel met those requirements hands down. The staff was very friendly and knowledgeable. The hotel itself was very well kept. It is impressive when you walk through the sliding glass doors. I would recommend this hotel to friends and family.”

Jun 8, 2008 by Liza from Daly City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean, comfortable, friendly.
• No comment.

“Nice hotel, met my expectations.”

Apr 21, 2008 by Maria D. from Santa Ana, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very clean no stinky smell inside the room. I like the beddings. Very soft.
• Bath tub is slippery. My brother slipped and hit his bottom and his arm. Reported the incident to Supervisor.

“I am very pleased overall.”

Jan 26, 2008 by Lisette from Carson, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly people.
• Everything was perfect.

“Would like to go again, best short vacation I had for 6months - I really needed to go out of town and my stay at Garden H Inn was great.”

Jan 3, 2008 by Yasmin from Burbank, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best thing about the hotel was the staff. Friendly, courteous, respectful. Bravo!
• The beds could have been larger and there is no interest access in the rooms.

“One thing that was great was the indoor swimming pool! When room service was called, they were quick and efficient. The best thing was the staff. You couldn't find a staff that was more courteous, helpful, timely, concerned about our welfare and how we liked the accommodations. The Hilton has the best personal available. I plan to revisit San Francisco again and again and I plan to stay with these extraordinary people.”

Dec 20, 2007 by Jade from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• It's clean/ near the place where I m going at.
• None.

“This hotel is simply the best. Everything is clean and quiet. Staff is friendly and they have a business area where you could check your emails and print some documents. I simply recommend this hotel.”

Nov 22, 2007 by Suwito from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent. Love it all the way!
• Nothing! Everything is just simply great!

“This experience is simply outstanding. Over the top! Excellent! Fully satisfactory!”

Sep 22, 2007 by James from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Helpful, courteous staff, clean convenient hotel.
• There was nothing that I didn't like.

“I spent two weeks here, and was made welcome the entire visit. Meals and service were surprisingly good! Very attentive housekeeping. This is much better than the 2 1/2 star rating.”

Sep 20, 2007 by Anne from Fresno, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable beds clean, friendly.
• You have to transport your own luggage, that's the only thing wrong with this hotel.

“My stay was great! Have great amenities for a 2.5 star hotel. Comfortable beds and great staff. I loved the macadamia nut cookies at check in, yummy.”

Aug 14, 2007 by Bruce. from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was a great hotel, comfortable and well appointed for its star level.
• No views of anything but the industrial park and terrible in room coffee.

“This is great place to stay for business or leisure. The wireless broadband is free throughout so is the parking and both are ample. The king size bed and matching pillows are extremely comfortable and the linens are good quality.”

Jul 19, 2007 by Michelle from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely friendly and helpful.
• Nothing, this hotel was wonderful.

“The Hilton Garden Inn is a clean, beautifully appointed, and peaceful haven for weary travelers. The staff provides excellent customer service and looks for opportunities to be helpful. We did not eat at the restaurant but the food looked wonderful. I would definitely recommend this hotel for anyone looking for a comfortable place to stay near the San Francisco airport.”

Jul 19, 2007 by Alex V. from Valley Village, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It has all the conveniences in the hotel, free internet connection in the room, full service restaurant, and a business office.
• The location, it is hard to find the first two days.

“It was better than what I expected and paid for. I will be glad to get the same hotel again on my next trip to the bay area”

Jul 19, 2007 by Ki from Yorba Linda, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, quite, good staff, comfortable beds, and safe area.
• Not close to stores.

“Clean, quite, helpful and fast service, comfortable beds, safe area, modern, highly recommend.”

Jul 7, 2007 by Anne from Fresno, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable beds clean, friendly.
• Wished the restaurant was 24 hours.

“I had a very enjoyable stay the price was right and the beds were very comfortable, staff friendly and efficient and it provided me with everything I needed to have a comfortable stay. I'd love to stay there again.”

Mar 3, 2007 by Daebong from Closter, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Front desk.

“I don¿t like this hotel. They treat differently the person who made reservation.”

Jan 2, 2007 by D from Torrance, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The mattress was one of the best I ever used!
• It was great. There was nothing I didn't like.

“Hotel was great. Nice price. Convenient location. Great amenities.”

Oct 26, 2006 by Edward from Burlingame, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• Very relax environment and cozy.
• Everything is fine but I paid a bit more than usual. I am a regular customer and I have gotten a 3 or more star from the prize that I had paid here.

“Cozy and homey.”

Jul 11, 2006 by Irene from Derby, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Our plane arrived early in the day and early check-in was no problem at all.
• In the description it stated that the hotel had bay views from some rooms, when I asked about this they said there were no bay views.

“The hotel was nice and the staff was very friendly and accommodating. I would definitely stay here again if I were here for business, but for vacation I would choose something closer to all of the attractions.”

Jun 15, 2005 by James from Moreno Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was very clean and quiet.
• The airport was quite far out of the city.

“We really liked the Hilton Garden Inn. However, we just had a small problem getting there. They shut their shuttle services down at midnight so you have to make sure you are out of the city by 11 so you will make the last shuttle because it takes an hour to get there from BART. Other than that, we enjoyed our stay.”

May 3, 2005 by Nikolaos from Bergenfield, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Rooms, internet access, amenities
• Hidden hotel charges not mentioned

“I had to pay for additional taxes when I checked outt. The response I got was unsatisfactory.”

Mar 22, 2005 by Judy from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[1] • Location:[10]

• wonderful setup and clean rooms
• manager was very rude, she should be fired !!!!!!

“I love the location and the price for the hotel, the manager turned me away after I had arrived very late, which I explained that I have been driving for over 10 hours. She was very rude about giving me the room even though I had already paid for it.”

0 of 1 people found this review helpful.

Feb 13, 2005 by Rafi from Tujunga, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It is 4 star hotel.
• Need more kitchens.

“Our stay at the Hilton exceeded our expectation.”

Feb 13, 2005 by Sherry from Sacramento, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location to my work.
• Snobby attitudes.

“After staying in this hotel for 3 weeks, we finally came to an understanding about my being disturbed as I was sleeping at night. Not my favorite place to stay any time in the future.”

Jan 29, 2005 by Sherry from Sacramento, CA
Overall Rating: 4
Cleanliness:[10] • Staff:[4] • Location:[9]

“Too uppity for my taste also, i asked that i not be disturbed as i was sleeping during the day
and working nights no such luck
i really don't care for this hotel”

Jan 11, 2005 by Frankie from Burlingame, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I would like to be booked in it again.

“I would like to come back and stay longer if the opportunity arises.”

Jan 5, 2005 by Josie Mae
Overall Rating: 0

• Staff.

“I stayed in Hilton Garden Inn. Please check before sending me out a survey that is wrong.”

Dec 26, 2004 by William T. from Los Angeles
Overall Rating: 10

“The room was spacious and the bed was comfortable. But the only problem that we encountered was that the curtain couldn't be totally closed.”

Dec 22, 2004 by Lee C. from Roseville
Overall Rating: 8

“Great location. Room was comfortable as is their lobby. In the lobby they have available for their guests apples in morning and cookies in the evening.”

Dec 22, 2004 by Peter A. from Redding
Overall Rating: 8

“Very quiet hotel with great access to San Francisco.”

Dec 15, 2004 by Steven R. from Sacramento
Overall Rating: 2

“The hotel was a very nice quality hotel located in just the area I anticipated. However, the hotel staff was unaware of services in the area, entered the room without knocking and was not helpful. When they were reminded of the importance of guest privacy they indicated that they did not have control of their maintenace staff!! Until they resolve this issue I would not stay in this hotel again!”

Dec 8, 2004 by John T. from San Francisco
Overall Rating: 8

“The room was clean, well-appointed and quiet, other than the sound of slamming doors down the hallway. I was delighted with free parking. The fitness center was simply a few cardio machines. The restaurant was OK, with spotty service. For the price, it was a great bargain. The room cost less than some downtown hotels ask for parking alone!”

Dec 6, 2004 by William S. from Scottsdale
Overall Rating: 8

“Only network TV and HBO. Other 2.5 stars in SSF have cable.”

Dec 5, 2004 by Valerie V. from South Lake Tahoe
Overall Rating: 10

“I was incredibly suprised by the overall quality and the courteousy of the hotel staff. The low rise "garden style" hotel made it very pleasant and quiet in such a busy side of the San Francisco Airport area. The rooms are well designed for space, comfort, convenience (microwave, refrigerator and coffee maker) and fashion (I was impressed with the bathroom lampshades!). Superb!”

Dec 1, 2004 by Don W. from Ventura
Overall Rating: 9

“Clean, quiet, close to freeway and food.”

Dec 1, 2004 by Xueying Q. from San Diego
Overall Rating: 6

“I am not very happy about the extra city tax that I had to pay by the time I checked out. It would be good if all the taxes were included during the reservation.”

Oct 5, 2004 by
Overall Rating: 7

“The hotel shuttle took very long and I waited for 40 minutes at the airport in SFO. When I explained it to the front desk, they were not accommodating.”

Sep 29, 2004 by James L. from Turlock, CA
Overall Rating: 9

“The hotel was rather new, and nicely outfitted. The room was spacious and comfortable. I would like to stay here again sometime.”

Sep 28, 2004 by Kevin T. from Norcross
Overall Rating: 8

“I enjoyed my stay and the hotel was more like a 3 or 4 star than a 2.5 star.”