User Reviews for Marriott San Francisco Downtown

Research User Reviews for Marriott San Francisco Downtown (1-20 of 910)

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Oct 8, 2009 by Janis from Rancho Mirage,CA
Overall Rating: 10

• Fabulous location.
• Location of hotel subjected us to street noise.

“The Marriott is great. It is downtown and accessible to everything, but the bells at St. Patricks ring 16 times at 7:30 a.m. every morning followed by police/fire sirens. Not the hotel's fault. I was disappointed with the size and configuration of the room. Otherwise good value for my money.”

Oct 7, 2009 by Tom from Santee,CA
Overall Rating: 10

• The room, location and the environment of the lobby.

“I enjoyed the upscale room after a very busy day. The mattress was excellent, and the room decor was well done. The room was also very clean. The location was excellent, next to the BART, the shopping district, the cable car turnaround, and there are many fine restaurants.”

Oct 6, 2009 by Joyce from Monte Sereno,CA
Overall Rating: 5

• Room was very noisy...all night banging kept me up.

“Parking is very pricey.”

Oct 6, 2009 by Chip from Turlock,CA
Overall Rating: 6

“The rooms does not cool down enough. It was cooler outside and therefore had to open the window to get cooler temperature.”

Oct 6, 2009 by Lew from Capitola,CA
Overall Rating: 7

• We were on 10 th floor. The windows were so filthy that we could not see out.

“The hotel was not a 4 star hotel. Mini bar was a joke. Lighting in the room was poor. Bathrooms had no towel hooks, or bathrobes.”

Aug 16, 2009 by Pat from Bakersfield,CA
Overall Rating: 10

• The location and staff
• Restaurant was a bit pricey

“The staff was extremely friendly, courteous,and professional. It was very clean.”

Aug 3, 2009 by jon from NYC
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[6]

• Location.
• Extra charges.

“My stay at the Marriott was not good. I booked a room for 4. I asked about the breakfast plan. The adviser said we can add the breakfast plan to our room which we did. When we arrived we were told that the breakfast plan only included breakfast for 2. They made us pay for 2 more people when we arrived, how terrible. I told them we added it to our room when we booked. The Marriott is awful to do that to people. I will never recommend a Marriott or stay at one again.”

Jul 31, 2009 by bob from Santa Fe,NM
Overall Rating: 0

• It's conveniently located and has some nice amenities.
• You have to pay for internet connection in the room. This is getting to be less competitive.

“It's an excellent location in downtown San Francisco. Has a skyroom lounge with views. Is managed well.”

Jul 19, 2009 by David from New York,NY
Overall Rating: 10

• Beautiful top floor bar.
• Had to pay for internet in room.

“Lovely hotel. Everything clean and modern. Very well located for the Moscone center.”

Jul 5, 2009 by Sally from Okoboji,IA
Overall Rating: 9

“Excellent value for money. This is the first hotel that supplied non-allergenic bedding without a second request. Beds were extremely comfortable and room was quiet.”

Jun 27, 2009 by Nicole from Watertown,MA
Overall Rating: 10

• Huge room, right near SF shopping center, close to public trans.
• Restaurant very pricey, Starbucks more expensive because it's in lobby.

“Great location, in the heart of the shopping area of SF. Lots of hustle bustle in lobby. Convenient Starbucks in lobby but prices are about 60% higher for the convenience, not worth it because there is one on the corner. Great views from our room after a $20 upgrade per night. We were on the 31st floor, if we didn't upgrade we would have been on floor 4-8.”

Apr 5, 2009 by Sheeba from Pembroke Pines,FL
Overall Rating: 9

• Clean, friendly and
  great location.

“This was a great hotel, not to mention the location. The staff was very friendly and helpful for their customers. The concierge provided us with a wealth of information on sites to see and local restaurants to eat at.”

Jan 4, 2009 by Sara from San Francisco,CA
Overall Rating: 5

• Great view of the city.
• Not exactly what we expected.

“The Marriott in SF was clean and acceptable, but not spectacular, the room was a bit small, and one of the pools was functional, but not the other. The staff was adequate, but I wouldn't choose this hotel again.”

Dec 3, 2008 by David from Las Vegas,NV
Overall Rating: 9

• Staff was friendly, available and helpful. The bed and bedding were wonderful.
• Drinks were very pricey.

“The hotel was perfectly located for us - close to family we were visiting in SOMA area of the city. The room was comfortable, clean and well appointed. The bed and bedding were very comfortable. I would definately return to this hotel.”

Dec 1, 2008 by Randy from Hicksville,NY
Overall Rating: 9

• The view and location.
• Parking is expensive as well as the dining.

“Its definitly an upscale hotel with a great view and great location. Parking and dining is a little bit on the more expensive side.”

Dec 1, 2008 by Paul from Sacramento,CA
Overall Rating: 10

• The hotel was very clean and upscale, staff was courteous and kind and very helpful.
  A+
• No complaints.

“It was Thanksgiving and the staff was still very nice and did everything we asked to make our stay even better. I will return to stay there again in the near future.”

Nov 23, 2008 by Elena from Grand Junction,CO
Overall Rating: 7

• Location was great.
• Room had no view. Lots of homeless people outside hotel lobby.

“If you want a downtown excellent location this is a great hotel. The room's view faced other room windows. The hottub is out of commission for another year or so.”

Nov 14, 2008 by Bekki from Granite Bay,CA
Overall Rating: 8

• Great location by Union Square.
• $52 parking charge.

“This was a nice upscale hotel that I would stay in again. I was disapointed and surprised to learn about a $52 parking fee when I checked in.”

Nov 3, 2008 by Wanda
Overall Rating: 10

• Clean, convenient, good service.

“I recommend service, pool, rooftop restaurant with great nighttime view of entire San Francisco area.”

Oct 22, 2008 by Melissa
Overall Rating: 9

• Excellent facility, great views, quiet and easy to walk to many places.
  
• Hot tub was not working, valet parking does not have enough staff on Sunday am.
  

“What a nice hotel, right in the center of everything, the view lounge on the roof is incredible. Extra long wait for the car on Sunday morning, they should know people are checking out at that time and provide more staff.”

Oct 15, 2008 by Dave
Overall Rating: 9

• Hotel staff was very friendly and helpful.
• Busines center chared to access their computers.

“Overall an excellent experience I'd like to repeat.”

Oct 9, 2008 by Laurie
Overall Rating: 10

• Great location, work-out room and resturant availability.
• T.V. cable system limited, large hotel long hallways and walks to rooms.

“Modern clean rooms, great services, top quality fitness center. Right in middle of downtown area.”

Oct 8, 2008 by Larissa
Overall Rating: 7

• Location.
• Room.

“Better for business travel than for romance.”

Oct 8, 2008 by John
Overall Rating: 1

• Nice hotel, clean and nice room.
• Very loud all night long and the staff was not able to help.

“The hotel is clean and very nice rooms. But they put me on the "party" floor, with lots of underage kids drinking and partying in the hallway. Many guests complained about the noise, but the hotel staff was not able to do anything about it. So, instead of getting good nights sleep to get refreshed for the next day, I was exhausted. The noise levels ruined my trip, and the hotel staff could not solve the problem or give me another room.”

Sep 12, 2008 by Rose from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• The employee that helped me check in was very kind, friendly, and helpful!
• I asked an employee on the 4th floor where the pool was located and she very rudely replied that the pool was closed, even though it was not yet 11pm.

“We didn't spend too much time in the lobby or general area aside from the pool. Part of the pool area was under construction which was a bit disappointing. But apart from the rude employee on the 4th floor, all the other staff members we encountered were friendly and helpful.”

Sep 11, 2008 by Ben from San Diego, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location.
• The room was much smaller than I expected.

“NA.”

Sep 10, 2008 by Kallee from Auburn, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything!
• The price of room service was astronomical compared to the proportions you got.

“My fiance and I have stayed here twice in the last year and we will never stay anywhere else. The staff is amazing and so helpful. This time we had our 2 month old with us and the set us up with a fridge and microwave for his bottles at no extra cost to us. Any time we had a question about how to get somewhere or where to find something, the staff was so helpful. Our stay was perfect and the room was great and even when my son spit up on half the pillows they came up and gave us new ones right away.”

Sep 3, 2008 by Josh from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Small details were not overlooked, outstanding customer service.
• Parking rates were a little pricy, but not too bad.

“This hotel exceeded all my expectations and the customer service was indeed something to write home about, no small detail was overlooked. I'd stay there again in a heartbeat!”

Sep 3, 2008 by Britt from Los Gatos, CA
Overall Rating: 7
Staff:[9] • Location:[10]

• Beautiful and the bed was incredibly comfortable.
• Room was very small and parking fee was outrageous.

“Overall the hotel was great. Location was terrific. The parking staff was excellent (which was important, given that it costs $50 a day to park in the garage) as was the desk staff. The room turned out to be much smaller than I'd expected, given the rating of the hotel. The bed was incredibly comfortable, however, so that made up for the small room. We were unable to use their in-room check out service, which was a bit of a drag. It just wasn't working, so we had to check out downstairs.”

Sep 3, 2008 by Florian from Goettingen Germany, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great views, friendly, helpful staff, perfect location (close to SFMOMA - San Francisco Museum of Modern Art & Market St).
• Lobby undersized compared to total number of rooms of hotel.

“Great hotel. Comfortable and modern rooms, always clean, great views, friendly and helpful staff. Excellent location - cable car platforms, market street, Westfield shopping center, Union Square, SFMOMA all within short walking distance. Fisherman's Wharf, Castro and Ferry Building all directly accessible via Tram Line F (stop is only 1 min walk from hotel).”

Sep 1, 2008 by Sonny from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Housekeeping did a great job of replenishing all bathroom needs and cleaning my room.
• Parking was too expensive.

“Hotel staff was delightfully helpful providing information to get around the Bay Area. Always looking forward to come back to my hotel room after a long day of activities.”

Aug 28, 2008 by Cami from American Fork, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Restaurant. Location.
• Guest Laundry. Only one for all those rooms, not enough.

“It was nice staying here. I felt safe and not worried at all about staying there. The elevator was a little scary and super slow. There was only one washer and dryer for guest laundry which was not enough for that size of a hotel. The shuttle was very convenient and came at reasonable times. It was not the safest vehicle I have ever been in but it worked for a quick ride to the airport. The hotel staff was super friendly and very helpful.”

Aug 28, 2008 by Alan from Los Osos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great View Lounge, nice views from room.
• Unacceptably dirty guest room windows.

“Excellent location, 1 block from BART and MUNI, 2 blocks from Union Square. Public areas are spacious. View Lounge on 39th floor is outstanding. Rooms are nice, but slightly below luxury level and windows are not kept properly clean. (View Lounge windows are kept sparkling clean, otherwise this hotel would probably go out of business.).”

Aug 28, 2008 by Corrie from Fox Island, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Views, awesome lounge on the 39th floor, good food.
• Carpet in room seemed a little old, but no complaint really.

“Hotel staff was excellent. Great bed and linens, nice bathroom. Super view if you are on the high-rise floors. Really great lounge on the 39th floor. Do not miss out on seeing it if you stay at this hotel. Food and drinks well worth writing home about. We chose to spend much of our time during this short trip in the hotel, which was just fine.”

Aug 26, 2008 by Lillian from Newton, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The amenities were excellent. especially the fitness & pool areas. The HD TV was nice. The overall hotel environment was lively and urban.
• The valet parking was expensive.

“We enjoy the overall hotel experience with the exception on the high valet parking fee. The location is excellent. The hotel amenities provided a nice respite after a long day of sightseeing.”

Aug 22, 2008 by Matt from Pleasanton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The front desk receptionist was an incredible help, and very thoughtful.
• The parking fee was more then 50 dollars per day.

“A great hotel if you just need a comfortable place to sleep. Rooms are small and do not have much of a sitting, lounging area.”

Aug 22, 2008 by Trina from Sugar Land, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[8]

• The beds were outrageously comfortable.
• The front desk staff is horribly rude.

“The hotel lobby was very nice and they were able to grant our early check in. The large problem with this hotel was the front desk staff. The one individual we checked in with ruined our entire stay based on his attitude. The room had no view. But the bathroom, though it had been cleaned, had someone else's hair all over the floor. Very happy we were only there one night.”

Aug 14, 2008 by Norbert from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• I met our expectations and was a great location.
• Although a great location, the area itself did not feel safe after 9:30 pm.

“Excellent 4 star hotel. Great view of the city from the roof top restaurant on the 39th floor. Would recommend this hotel to business or leisure travelers - great location. Close to shopping, restaurants and bus.”

Aug 12, 2008 by Hiro from Irvine, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Descent location.
• Floor plan is hard to understand.

“I recommend for business trip.”

Aug 12, 2008 by Bob from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the staff and the size of the pool and hot tub (great hours and thought the staff fantastic).
• Providing a screen to be placed between the queen beds would be great when traveling with children so adults could watch TV after bedtime.

“We would love to stay there again. Very kid friendly, wonderful location, terrific staff. We have grown very fond of Marriot Hotels (and we are more boutique hotel types).”

Aug 7, 2008 by Jenni from Ellicott City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff.
• Lobby and other areas were not as spacious as other hotels.

“Great staff, rooms, and location. could not ask for more!”

Aug 7, 2008 by Peter from Port Chester, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Parking cost.

“Great location. Nice beds, quiet room and helpful staff. Parking over $50.00 was a bit steep.”

Aug 7, 2008 by Robert from Whitefish Bay, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was great.
• Valet parking expensive.

“Great location for touring san frank. Staff very helpful. Nice pool and observation deck. Valet parking expensive. Park at private lot between 5th and 6th st. on Howard.”

Aug 5, 2008 by Michelle from Bay Point, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• How friendly the staff was.
• NA.

“I had a fabulous experience. I was greeted by friendly faces with big smiles.”

Jul 30, 2008 by Vincent from Alhambra, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view.
• The power and water pump were going out in the entire hotel for 4 hours!

“I feel that they should have some kind of back up generators or pumps, so what happened on the day I was there does not ever happen to anyone else. It was a horrible experience and I am waiting for a response and hopefully compensation for our major inconvenience.”

Jul 28, 2008 by Fred from Glen Oaks, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[3]

• Can not think of anything.
• Concierge disappeared after 11pm, remaining staff was useless, no late night room service.

“This hotel is very much "average", the staff and service included. They were not very helpful at all.”

Jul 28, 2008 by John from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and great staff. Clean and comfortable.
• Parking fees.

“Nice hotel and comfortable. Friendly staff.”

Jul 27, 2008 by Tim from Fair Oaks, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Service.
• Overnight parking fee was $52.44.

“Have stayed at this Marriott many times in the past & have always been satisfied. This trip I was blind sided by an overnight parking fee of $54.22 a night. Will never stay there again.”

Jul 27, 2008 by Caitlin from Citrus Heights, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location, beautiful hotels - outstand view from the 39th floor.
• Parking fee - too high $52.00 daily.

“Family friendly, easy access to shopping, Pier 39, Fisherman's Wharf, cable cars, etc. The hotel staff is friendly and always willing to go the extra mile - thanks everyone!”

Jul 27, 2008 by Donna from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The Marriot is very conveniently located to many attractions in SF-MOMA, Union Square, great restaurants.
• Though very clean, the hotel bathrooms seem a bit tired and could use updating. And the air conditioning, though extremely quiet, could be better.

“The Marriot is a great choice for exploring San Francisco. It is a block from MOMA and other museums, close enough to Union Square without all the traffic confusion, and convenient to trolley cars and buses to go Ghirardelli Square and Pier 39. It is only a short walk to the great restaurants at the Ferry Building. All in all a great find, spotlessly clean --though with bathrooms that could use a bit of updating and an air conditioning system that circulated the air better (though it was extremely quiet).”