User Reviews for Hotel Palomar

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Aug 5, 2009 by Tim from Grass Valley,CA
Overall Rating: 7

• The room was clean the bed and pillows were good.
• Small, the fitness room was loud in our room.

“Expensive for the services. 5 o'clock wine was nice yet the room to enjoy it in was small. Many near by hotels equal or better in cost ans services.”

Mar 31, 2009 by Rita from San Jose,CA
Overall Rating: 10

• Staff.
• Dog barking in another room.

“Loved it! Will definitely stay there again.”

Mar 23, 2009 by Steve from Las Vegas,NV
Overall Rating: 8

• Super convenient location, near shopping and BART station.
• The exterior noise coming from the Old Navy store beneath the hotel.

“This is an extremely pleasant property in a bustling business and retail neighborhood. It is a very classy, but no-frills operation -- just the ticket for a business trip or a brief leisure weekend in the city. Be wary of the daytime noise produced from the large store that sits beneath the hotel. At night, however, things quiet down, and we slept most peacefully!”

Mar 2, 2009 by Jay from Middletown,RI
Overall Rating: 7

• Great ambience, and good location.
• Restaurant is overpriced ($80 breakfast for two).

“Nice hotel, stylish without being trendy and with service which exceeds many other boutique hotels. The only drawback is the restaurant which provided poor value in my opinion.”

Aug 18, 2008 by Lisa from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything seemed clean, new, trendy, artistic.
• The room and bathroom were fairly small.

“Overall - loved it!”

Aug 18, 2008 by Nathan from Rohnert Park, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[7]

• Nice flat screen TV.
• Charged $50 to park.

“This was a very average hotel. View was of offices next door. $50 for parking at the hotel is outrageous. Nothing extra special at all here. Would not stay at this hotel again.”

Jul 31, 2008 by Herb from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very attractive, great location, quiet.
• One day did not clean up room.

“Great staff, rooms are very nice. Work out facility could be a little nicer, but was ok for our needs. Would highly recommend to others.”

Jul 14, 2008 by Jessica from Clovis, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Wine hour from 5 - 6 every day was fantastic.
• View.

“Very welcoming. Staff accommodating. Front desk was great! Fun animal print motif and robes. Great location for shopping.”

Jul 12, 2008 by Gary from Apex, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Cool decor. Very modern and clean furnishings. Comfy bed and high quality linens.
• Small room and common areas. Only two towels in the room, had to ask for more.

“Nice funky hotel just off Market Street on fourth. Great for Moscone Center Conventions. Cool rooms with clean designs. NY Times newspaper, wine tasting, and free coffee in the mornings. Attentive staff.”

Jul 10, 2008 by Vaibhav from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very good rooms with the best location in San Francisco.
• Lobby is very small, otherwise the hotel is pretty well done up.

“The interiors of the hotel are good but the lobby is very small. The rooms are very spacious and the fifth floor restaurant is really good. The staff is very friendly and it has the best location one can have in San Francisco.”

Jul 2, 2008 by Dan from Kailua, HI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Great location with great staff.
• Parking rates are inflated beyond reason.

“Decor very hip and modern. Great location if you are using public transportation options.”

Apr 10, 2008 by Thyme from Tulsa, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• No coffee 3 times, when I went to the lobby, during 12 days.

“Nice location. Friendly staff. Maybe a 3 1/2 star, but not a 4 star hotel.”

Mar 30, 2008 by Elizabeth from Albuquerque, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location.
• No place to comfortably sit to watch television or read.

“Nice room amenities (though with dim bathroom lighting) and pleasant decor. Walls seem a little thin, the television could be heard in the next door room late and early. Helpful staff. Central to cable car line, arts, and good restaurants.”

Jan 3, 2008 by Mia from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff excelled in customer service and the hotel was well appointed. The staff is far superior to many 5-star hotels I've stayed at.
• Getting in and out of this busy & popular location can be challenging.

“The Hotel Palomar and Kempton Hotels in general have the best customer service I've experienced in a long time. They consistently have the best trained staff, far exceeding even the best five star hotels I've stayed at around the world. The hotel is well appointed; not luxurious but modern in style and very comfortable. I would highly suggest requesting an exterior room during your stay. Interior rooms don't have an attractive view. The restaurant and lounge are lovely and great for meeting friends and family. We stayed here with our two dogs in tow for one week and always looked forward to returning to the hotel after a long day of site seeing!”

Dec 10, 2007 by Shari from Fremont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds very comfy, room quiet, very plush w/nice amenities.
• Restaurant was very expensive.

“Loved the interior of the king deluxe room my husband and I stayed in. The bed was more comfortable than my bed at home, which is not usual. The room was very quiet and I slept like a baby, which is also not usual. Staff was friendly and helpful.”

Sep 30, 2007 by Korey from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great service.
• Lousy room service.

“Recommend this hotel for lovely, if small, rooms, good amenities, and a staff that always aims to please. The food and service that you get with room service is pretty subpart; the food was cold and was the wrong order the first time around. Other than that, it's a great place to stay.”

Aug 18, 2007 by Linda from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Double windows, sound proofed, wonderful linens and blackout curtains.
• It was tricky finding taxis.

“We enjoyed our stay and would recommend it to our friends.”

Aug 16, 2007 by Scott from Hercules, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The quality of the facilities and friendliness of the staff.
• Parking in so is expensive.

“Having stayed at several of the large Name-brand 4 star hotels in so, I was worried about this selection. I was pleasantly surprised. I don't use much of the lobby facilities anyway, so it didn't matter. The staff was great and the room was very nice and quiet. It was a romantic weekend for my wife and me. We often travel with our 2 kids (daughter 17, son 12). This hotel would not have been a good venue for that type of stay. It was perfect for what we wanted to do. The price was higher than we usually have to pay, due to the summer tourist season. Being local to the bay area we usually stay in so off-season for a much lesser price. But, considering the market, timing, etc. It was excellent.”

Aug 15, 2007 by Diane from Rocklin, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[10]

• The hotel was very clean and seemed newly decorated. The staff was very professional.
• Our room was not what we thought we were getting.

“The hotel is in a great location, and the lobby staff valet and Bellhop was extremely helpful and pleasant. The representative said it would not be a problem and that everything was all set. After we checked in and went to our room, we found a king bed. The hotel manager said they were sold out for the night and did not offer anything else to compensate for. They could have offered something for the inconvenience. I hardly got an apology. I ended up sleeping on the floor.”

Jul 18, 2007 by Kari from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and friendly/helpful staff. NY Times on Sunday morning.
• Need more at breakfast, coffee/tea in small cups was insufficient.

“Great hotel, will definitely return. Fantastic location, nice/clean/simple rooms and the NY Times on Sunday. We were pleasantly surprised by the value and level of service.”

Jul 16, 2007 by Claudia from San Carlos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location for the AT&T ballpark & shopping.
• The bathroom is really close to your bed too close.

“Great Location to the Ballpark, great shopping, Staff is friendly, beautiful hotel, close to the cable cars, union square and easy to get around. Enjoyed our stay there.”

Jun 12, 2007 by Karl from Scotts Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean. Nice high end hotel. Great location. Would highly recommend.
• Liked everything.

“Great hotel. Would highly recommend. The location is great, the hotel is lavishly decorated. Amentias are great.”

Jun 7, 2007 by Madeleine from Carmichael, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was unusual and beautiful,
• The room was on the small size.

“I would certainly stay there again.”

Jun 1, 2007 by Andy from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Sony electronics everywhere in the room.
• Nothing.

“The room was impeccable -- everything was well-kept (i.e., no broken fixtures, no molded grout in the tub, etc). Staff was very courteous. Regular king bedded room had ample space, and had 2 chairs for the desk in addition to the comfy chair in the corner. Free wireless in the rooms worked flawlessly. Overall, just an impeccable stay at Hotel.”

May 10, 2007 by Joseph from Summit, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, staff and facility. Easy access.
• Restaurant too high end & pricey to try out for a San Francisco location.

“You should have more classes of travel: we were combining business with pleasure. Business traveler and spouse.”

May 8, 2007 by Mary from Salinas, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk staff was superb - professional, friendly and extremely helpful.
• Experienced an emergency evacuation but it was handled in an orderly, calm fashion - false alarm.

“Excellent location for shopping, business near union square. Bart station steps away; room was comfortable, extremely clean and staff was the best. Front desk staff was the best I've ever encountered - friendly, warm and couldn't do enough to help. Lobby is small and not for lounging, but well decorated, clean and great doormen.”

May 7, 2007 by Hope from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very artsy.
• Had to evacuate the building for some reason.

“Much nicer than the Marriott or the Hyatt that I usually stay at.”

Apr 27, 2007 by Susan from Healdsburg, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nicely appointed rooms.
• Can¿t think of anything.

“Hotel was great. Beautiful.”

Apr 26, 2007 by Lanita from Turlock, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the contemporary decor. Room was right on Market Street but very quiet, comfortable bed.
• We had a bad service experience having breakfast 15 minutes before any service at all.

“Beautiful hotel in a prime San Francisco downtown location.”

Apr 25, 2007 by Linda from San Anselmo, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location was convenient. Close to the downtown area!
• The parking rates were very expensive, even for San Francisco. The window view was disappointing (into a neighboring office building).

“The rooms are clean, stylish and sophisticated. The staff were super-friendly and efficient. The view from the inner courtyard rooms is into a neighboring office building (not exactly ideal). The hotel parking was nearly $45 per night, pricey by just about anyone's standards. The restaurant and bar are very appealing with classy decor. Overall, a very enjoyable experience. I would recommend to just about anyone who seeks sophisticated lodging.”

Apr 13, 2007 by Will from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Not too large, (8 floors) - not too small (boutique).
• Traffic is bad and homeless people are prevalent a block away.

“The Palomar hotel is graced with professional 'can I help you" without seemly being noisy and overly helpful. Good looking security personnel were obvious by the front door and given homeless people around, it were comforting. And with their fifth floor restaurant within the hotel, great food and service at a cost was worth it. Although there's no real view from most of the floors (small hotel but larger than a "boutique" - who cares, I just like to eat, sleep and get served well when I¿m running about.”

Mar 31, 2007 by Michael from Westlake Village, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and the hotels location was central to shopping and restaurants.
• Interior room was kind of dark, the hotel building is old.

“Bathrooms are small, but the rooms are well appointed. Very comfortable beds, but the pillows are like mud sacks. For San Francisco shopping convenience and access to public transportation, you cannot get a better location. Unfortunately the area is also overloaded with beager and street people. It may be safe, but it does not feel like it.”

Mar 28, 2007 by Nathan from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Could not upgrade me to king-bed, also ~$50/night parking.

“I definitely enjoyed the Palomar; it is in a great location right in the heart of the action in San Francisco's shopping district. The staff was pleasant, and professional, although they were unable to upgrade me to a king-bed like I asked (was stuck with 2 doubles). The room was clean, elegant, and quiet. Despite being in downtown so, the valet parking was very efficient and effective, but very expensive, costing almost $50/night after taxes. Overall a great experience, I would definitely use it again!”

Mar 6, 2007 by Vesta from Vernon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the amenities and the deco, also the coffee was tasty.
• Restaurant was too dark for breakfast.

“Very good location to the mason center and the staff was extremely accommodating. Door men always on duty so you felt safe at night.”

Feb 3, 2007 by Dan from Chico, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, right in the heart of so.
• Parking a little steep (day).

“Loved staying at the Kempton hotel. Great rooms and service. Definitely 4-5 star. Parking is.”

Dec 23, 2006 by Scott from Vacaville, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel was in an excellent location and had all the amenities that we needed.
• The room was small but comfortable.

“I will stay at this hotel again. I read allot of reviews about the different hotels and I was pleased with my choice. The price is a little steep for the hotel but the staff, location and convenience made up for the down side.”

Nov 3, 2006 by Rebecca from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the updated rooms, showers, and cleanliness.
• Parking was too expensive!

“We were a little scared, because we have not heard of this hotel before. We loved the hotel, it had awesome showers, and all new fixtures, bedding, and it was just a nice clean room!”

Sep 28, 2006 by Ken from Reedley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall great staff; one of the Bellmen made the effort to remember my name.
• Expensive parking. refrigerator noise.

“Clean, well furnished, quiet (for a city) room. We were not placed in a corner, or in a noisy spot like a couple other experiences. If you don't need to have a massive breakfast spread, a lobby with constant activity, or a full service business center, the Palomar should be your choice in SF. We will return.”

1 of 1 people found this review helpful.

Sep 19, 2006 by Sue from Winter Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely helpful and courteous. Bed was great.
• I did not find anything to dislike.

“This hotel is in a great location. Union Square is just a couple of blocks away and for extra purchases, there is a Ross just across the street. A Walgreen is around the corner and movie theater are a short 2 or 3 block walk. Restaurants are close by. I walked to several for breakfast, and dinner.”

Aug 31, 2006 by Madura from Piscataway, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room size and coffee in the room.
• Valley parking was expensive and Jim size was small with few machines.

“We enjoyed our stay and were comfortable. Bed was extremely comfortable.”

Aug 29, 2006 by Sandra from Quincy, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Clean, Great Location, Friendly Staff.
• No view from our window.

“Hotel is located a street over from Market Street, great location for restaurants, shows and etc. The staff was always courteous and friendly. The rooms are very clean and large, decorated very nicely.”

Aug 27, 2006 by Liz from Redlands, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The Palomar was very conveniently located just off of Market, walk to any transportation, the best shopping, restaurants, theater & family parks!
• The only thing I did not care for was the lack of space on the street for unloading your car. This seems the case for all SF hotels in the area.

“Whether you're into shopping, site seeing, nightlife, or having fun with your family, this is the center of all of San Francisco. Trolley's buses and BART are all within a block, yet the rooms are considerably quiet with not two but three layers of glass between you and the street noise. This could be a problem for those with claustrophobia We were checked in promptly and although the parking is very expensive, the staff recommended a garage a block away that was about half the price! We did not eat there (in too late), but the restaurant had a very romantic, beautiful, and classy ambiance.”

Aug 25, 2006 by John from Dana Point, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room, bigger than expected and updated, love the wireless computer option.
• Nothing

“Exceeded my expectations.”

Aug 23, 2006 by Peter from New York, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The staff was attentive and the bed was very comfortable with high-quality sheets.
• The room-to-room noise was excessive and the lobby floor was dirty and rundown.

“Overall a pleasant place to stay, but I visited a friend in the nearby Handlery Hotel where he'd received a room twice the size with a balcony and view for forty dollars less. My biggest complaint would be the communication of room-to-room noise.”

Jun 5, 2006 by Harjeet from Danbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly staff and very tentative to my needs. I loved how the staff turned down the bed at night for sleep. Thank you.
• Good food but way too expensive.

“I loved the location of the hotel. It was very close to the Moscone convention center which allowed me to walk to the center everyday. Very convenient. All the hotel service and staff were really great. Very polite, friendly and tentative staff. I would definitely stay this hotel again. I did recommend this hotel to my friends and family.”

Apr 29, 2006 by John from Turlock, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully appointed room and friendly staff.
• Parking $43.00

“Friendly helpful staff, gorgeous room with view close to union square SF.”

Apr 24, 2006 by Scott from Elk Grove, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was ideal. Close to shopping, restaurants and attractions.
• The room I stayed in was located very close to the lounge, which was very noisy.

“Overall the hotel stay was great. I would definitely stay here again.”

Apr 24, 2006 by Hal from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great atmosphere and tastefully decorated.
• View into courtyard looking across business offices.

“The Palomar is located close to some of the best shopping and entertainment areas of San Francisco. Parking was not an issue with the valet service available at the hotel. The Palomar is tastefully decorated and the staff was great.”

Apr 4, 2006 by Eddy from Salida, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice stay! recommend highly. A++
• The air conditioner wouldn't go low enough.

“Beautiful place! beautiful city! great staff”

1 of 1 people found this review helpful.

Mar 27, 2006 by Debra from Sonora, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Location, staff, cleanliness, comfortable beds.
• I think it could use some updated decorating.

“It was a nice place to stay. I was a little disappointed in the age and outdated decor, especially in the bathrooms and the carpeting. However, the staff was exceptionally friendly and helpful, the place was clean and the beds were very comfortable. Nice bedding as well. The location was convenient to all the places we wanted to go to. I would definitely come back again.”