User Reviews for Crowne Plaza Union Square

Research User Reviews for Crowne Plaza Union Square (1-20 of 273)

• Add Your Own Review »

Oct 14, 2009 by Kirsten from Vancouver,Canada
Overall Rating: 9

• Bell/doorman.

“Room was changed to 1 king (preferred) without any hassle, though it was a handicapped room, which meant the bathtub was less than expected. It was clean and the bed was extraordinary!”

Sep 27, 2009 by Dee from Fairfield,CT
Overall Rating: 9

• Convenient, and a helpful staff.
• No inexpensive breakfast place close by.

“We were able to check in early. The hotel was convenient to Union square and the cable cars. The room was clean and quiet.”

Sep 22, 2009 by Terri from Chico,CA
Overall Rating: 10

• We had a corner room with a great view.
• The bathrooms are small.

“We liked staying at this hotel because it was centrally located to shopping and dining. When we checked in we were upgraded to a corner room with a great view. The staff was very courteous.”

Aug 31, 2009 by Jen from Cobleskill,NY
Overall Rating: 9

• Very clean and modern
• Strange floor layout with room doors in small corners

“The hotel was very clean and comfortable but parking was $46/night plus tax!!!”

Aug 24, 2009 by Gregory from Los Angeles,CA
Overall Rating: 8

• Great location. Good staff. Clean and modern

“The hotel was fine for the price. If you have to drive, skip this place. Parking was more than fifty dollars a night with tax.”

May 19, 2009 by Harry from Marina Del Rey,CA
Overall Rating: 9

• Quick check-in and check-out.
• Lobby area was unimpressive.

“A solid 3.5 star stay in downtown San Francisco. The facilities aren't amazing, but the rooms are comfortable and the staff is knowledgeable and friendly.”

Dec 17, 2008 by Mary from Carmel Valley,CA
Overall Rating: 9

• Decor of the room was excellent; the gym fantastic; location superlative; staff helpfulness was excellent.
• Construction remodeling, although not affected by it; the lobby is not up to the standard of a hotel of this rating.

“The room was very clean, well appointed, and very aesthetic. The gym facility was better than most hotels that I have visited. The location of this hotel makes it extremely desirable; one block from Union Square and proximity to best shopping and dining in downtown SF. The staff was very helpful and went out of their way to provide service.”

Nov 26, 2008 by Jennifer from Atascadero,CA
Overall Rating: 10

• Location.
• Under construction at the moment.

“This hotel was in perfect proximity to restaurants, shopping, night life, trolley, etc. The new rooms are very nice with comfy beds. I would stay there again!”

Nov 14, 2008 by Cindi from Auburn,WA
Overall Rating: 8

• I liked the location.
• Small lobby.

“This hotel is under construction. They are very considerate of their guest we had a room right next door to us that was totally gutted and people were working on it. We never heard them once. The people that work there were very helpful. The rooms are really nice.
”

Nov 14, 2008 by Jen from Houston,TX
Overall Rating: 9

• Nicely renovated rooms.
• Bathroom too crammed. Service could be improved.

“Nice comfortable hotel with newly renovated rooms in a convenient location. Staff were not very helpful, but overall I had a very positive experience.”

Oct 28, 2008 by Ethan
Overall Rating: 8

• Location and price.
• Room was above noisy street.

“A higher floor may have been a bit quieter!”

Sep 14, 2008 by Peter from Edmonds, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• New room were clean.
• Outside is hard to see because of the construction.

“Overall good with clean rooms and a parking garage a few buildings away with a good price to park.”

Sep 11, 2008 by John from Oakland, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[9]

• Location is central.
• Front desk staff.

“Fine room, great location. Their front desk staff need customer service, attentiveness, problem solving and politeness training.”

Sep 8, 2008 by Dan from Novato, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[9]

• Work out room.
• No electricity till 6 pm the first night.

“Very old hotel under construction/parking $46 per night.”

Sep 7, 2008 by Fiona from St Robert, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location for the main shopping area, Chinatown and restaurants.
• There was some renovation work ongoing but it didn't really affect us.

“This was excellent value given the location and the standard of the room; large and well equipped. No doubt the price was due mainly to the renovation work being undertaken externally. There is little in the way of public areas in the lobby area and we didn't eat there as there were some great places for breakfast and dinner close by. Very friendly and cheerful concierges. Hotel highly recommended.”

Sep 7, 2008 by Jessica from Orlando, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• New room was clean and modern.
• Was under construction, so not everything was working.

“The hotel was being remodeled when we stayed there. They put us on one of the already remodeled floors, which smelled nice and the rooms were very modern - flat screen TVs, marble counters in the bathroom, fancy shower heads, nice bedding. It was a little annoying that we received a letter every morning telling us that something else was going to be down that day - the telephone lines, the water lines, the electricity. However, with that exception, this was a very nice hotel.”

Sep 4, 2008 by Mary from Kansas City, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was nicely updated and the location can't be beat.
• Hotel staff was slightly off-putting in their demeanor.

“It was a great choice. Nicely met our needs and would be a hotel that I would choose again.”

Sep 4, 2008 by Randy from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location and it was great.
• Under renovations but not bothersome to much at all.

“We would go back and stay in the same suite. It was great for San Francisco and very clean. The Staff was friendly and we enjoyed the time spent there. Most hotel rooms in San Francisco are small boutique style rooms but this was way bigger loads of room in the room.”

Sep 4, 2008 by Ujjaini from Culver City, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• It did not have a pool, a gym or a business center.

“We wanted to check into our flight and needed to access our email for the confirmation number. Well, they had a computer where you could check in but the folks at the reception desk where most unhelpful when it came to finding us a computer that would allow us to check email to make that happen. An upscale hotel should have better service. I found that the service in general was not very good. The people were not unfriendly but it was run a little bit like a lower ranked hotel.”

Aug 31, 2008 by Zdzislaw from Forest Hills, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location.
• Nothing.

“Good location, spacious rooms, great beds, clean. Parking was too pricy, construction work a small inconvenience.”

Aug 28, 2008 by Melanie from Reno, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean, modern, and had more space than most san Francisco hotels.
• Parking was too expensive.

“I had a very enjoyable experience at Hotel 480. The staff was helpful, the price was good and the rooms were beautiful and the hotel location was perfect for why I was there. I definitely recommend Hotel 480!”

Aug 28, 2008 by Carolyn from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location was superb! Right in the center of downtown with shopping, eating, etc! Excellent!
• Construction being done in front (boarded up)! Was a let down.

“Hotel 480 was quite for the price! It was conveniently and centrally located by Union Square! We were able to jump on the trolley, hail a cab easily and walk to many main downtown attractions. I was disappointed because the hotel was going through reconstruction and was boarded up in front. But the doormen were superb and friendly, the bell hop was personality plus and our room was clean, attractive and the view from the 19th floor was great! One complaint, the shower didn't flow at full strength but with a wedged in washcloth on the stopper we made do. There's not a lot of amenities (fitness center closed, only one restaurant open). But we were so close to everything it didn't matter. My family and I enjoyed our stay and that's what counts. Would I stay here again?”

Aug 21, 2008 by Krysta from Roseville, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[7]

• The hotel was very clean.
• The parking was very expensive!

“I really liked the hotel room. We were upgraded to a suite because our room was not ready. The parking was expensive. We ended up paying over hundred dollars for two cars for one night. The staff was not welcoming. The decor of the room was old. It was an overall ok experience. If you are staying at this hotel for Pier 39, I would stay closer. It's a long way to the beach up and down hills.”

Aug 20, 2008 by Camille from Roseville, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Right on Powell St. where the cable cars run and only one block fro0m Union Square.
• Construction and very dirty windows.

“Near all the action of Market St. and Union Square. Catch the cable car from the corner to take you to the Wharf, walk to China Town, or spend time shopping in Union Square and Market St. Some construction was taking place, but there is so much to do that there was no need to stay in the hotel during the day. Construction ceases in the evening. Room was very clean; everything seemed brand new except for the windows were very dirty which took away from the view.”

Aug 17, 2008 by Linda from Van Nuys, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Work in progress, noisy jackhammer.

“The Hotel 480 is in a great location, about 2 blocks from Union Square and 4 -5 blocks from Chinatown. The room was spacious and the beds were comfortable. The bathroom was on the small side. There was some type of renovation going on. The noise from the construction was very loud in the lobby. I did not explore any of the public areas, due to the noise. It was quiet in our room on the 17th floor. The staff was friendly and helpful.”

Aug 15, 2008 by Richard from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff was very good. Rooms and bed were very comfy.
• No, I can't think of anything.

“Good location, nice staff, great room for comfort and a short stay in the city.”

Aug 13, 2008 by Heather from Escalon, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[8]

• I was in a new room, very clean.
• The fire alarm went off at 8:30am. It was a false alarm.

“Everything was nice. The room was very neat and clean, but the staff was not very friendly and two of us in the room were awakened at 8:30am by a false fire alarm and had to evacuate, one of us was in the shower so that experience was very unpleasant. Our parking was comped so I guess that was ok. Other than that, our stay was ok.”

Aug 10, 2008 by Bruce from Manteca, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Proximity to union square.
• Remodeling.

“We had 5 people in our party and the room only had 1 king bed. Hotel was sold out. We asked for a bigger room and offered to pay for an upgrade. The hotel manager gave us the presidential suite at no charge. Outstanding customer service in my book.”

Aug 10, 2008 by Yvonne from Cobb, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Bed linens were nice.
• Internet access for a fee, expensive parking garage.

“This is a good place to stay if you are in San Francisco stopping over for business or a travel layover. The hotel is currently undergoing renovations so it is a bit noisy in the mornings. Location of the hotel is central and close to many downtown San Francisco landmarks and shopping.”

Aug 8, 2008 by Carol A. from Elk Grove, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[8]

• The room and bathrooms are extremely clean. The overall room condition was soothing.
• I was on the 5th floor facing the street and you can hear the noise and clamor from the street, disturbing my sleep.

“I am very picky with the cleanliness for rooms. I was very pleased with the room. It was very clean and soothing. Because of this, I would stay in this hotel again and would put up with the noise and clamor on the streets that woke me up from sleep several times.”

Aug 8, 2008 by Clark from Wilsonville, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a good value for the price.
• None.

“This hotel was very clean and the staff was very helpful and friendly. It is conveniently located in the heart of SF.”

Aug 7, 2008 by Ivars from San Juan, PR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Located in the heart of the business and shopping district.
• Little in the way of additional facilities.

“This hotel is located in the heart of the Business and Shopping District and a few blocks from Chinatown. The rooms are modern, clean and comfortable. The hotel has little to nothing in the way of additional facilities (gym is supposed to open in the fall of 08). Internet was an extra $10 per day (for me at least). If you want to get to the waterfront then you will have to pay for transportation or be an energetic walker.”

Aug 5, 2008 by Barbara from Anacortes, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Nice, big clean, comfortable room.
• Cost of restaurant.

“Good value.”

Aug 4, 2008 by Tom from Omaha, NE
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[9]

• Location.
• Construction.

“A charming place in the heart of downtown. A brief walk from Union Square and close to a lot of shopping.”

Aug 3, 2008 by Therese from Ventura, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• We had a beautiful newly refurbished room.
• Fire alarm went off on our floor and the front desk didn't even know.

“I liked everything about the hotel except the front desk staff. When I brought the alarm and evacuation (6th floor on Wednesday) to their attention they blew me off and act like it was no big deal.”

Jul 30, 2008 by Steve from Maple Grove, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly remodeled room was very nice.
• Excessively high valet/parking charge.

“Like the hotel and location is awesome, but parking charges were so high, that I wouldn't stay there again.”

Jul 28, 2008 by Dede from Phoenix, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The staff was wonderful.
• Bathrooms had no counter space and beds weren't queens, they were doubles.

“This hotel was ok. The greatest thing about it was the staff. Anytime we needed anything even up to our 26th floor room, we had it within minutes. The doormen were great too. Very helpful and friendly. Parking was ridiculous at 47 dollars a night. We parked down the street for a lot less. The reason I rated it less than a three is because of the smaller beds-they were both double beds, which for our family was too small. We need queens. The bathroom had a pedestal sink and no counter space which was a pain with kids. There was a shelf above the sink, but things kept falling off of it. The location was great-4 blocks from a great mall and lots of restaurants.”

Jul 28, 2008 by Laurie B. from Sanger, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[6]

• Location.
• They began construction @ 9"00AM in room above.

“We had a surprise parking bill for garage upon arrival of $46 plus tax (total $52-53.00) which is ridiculous. My husband was angry over the surprise. Strictly average.”

Jul 27, 2008 by William from Redding, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location.
• Daily parking rates were very high.

“Beautiful hotel, excellent location. Restaurant was closed for renovation during our stay, a minor inconvenience.”

Jul 26, 2008 by John from Oakland, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[9]

• Location.
• Front desk staff disorganized - not polite.

“Front desk staff disorganized - not polite. The room is nice and location is great.”

Jul 24, 2008 by Nancy from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and view in room.
• Toilet overflowed.

“Nice.”

Jul 24, 2008 by Janette from Fayetteville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location of the hotel to shops and transportation lines.
• Renovations would not allow us to be on a lower floor, which was our preference.

“Staying at Hotel 480 was a very good experience. The hotel is conveniently located near Union Square, shops, bus and trolley lines. The hotel was clean and the staff was very polite and helpful.”

Jul 23, 2008 by Harley from Tarzana, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Hotel was very close to Union Square.
• Room smelled like cigarette smoke, did not go away for three days.

“Hotel was fine, staff was friendly. the room smelled like cigs and the smell didn't go away the three days I was there. Overall a good place though. I recommend it.”

Jul 17, 2008 by Eberhard from Honolulu, HI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Newly renovated; very clean, comfortable, bright rooms.
• Everything was above expectation.

“Previous Crown Plaza hotel with 4 star rating; fully renovated.”

Jul 11, 2008 by Reno from Erie, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location and convenient to shopping and cable car route.
• Bar/restaurants not so great, but there is much to choose from outside the hotel.

“Old hotel that has been updated. Good service and knowledgeable staff. Near Union Square and all shopping. Also sits near Chinatown and on the Powell Avenue cable car line.”

Jul 11, 2008 by Perry from San Jose, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very close proximity to point of interest and landmark.
• Expensive parking.

“Not bad at all.”

Jul 11, 2008 by Maria from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, good location and comfortable rooms with great views.
• Nothing.

“Upon arrival we were greeted by friendly staff members who quickly saw to our needs, checked our bags, parked our car and asked if there was anything else they could help us with. The level of service and comfort speaks volumes for the hotel 480.”

Jul 9, 2008 by Duane from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Small bathroom.

“Was good clean and great location.”

Jul 8, 2008 by Ted from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location was good.
• Expensive parking.

“It's fine. Nothing special, but nothing awful either. I felt safe and secure in the hotel.”

Jul 8, 2008 by Les from Grover Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location.
• Price of parking and food.

“The hotel was great. The main problems were the price of parking at $56 and the price of the food was outrageous. So we parked in a garage 2 blocks away for $30 and ate at a 50's diner across the street for a lot less money.”