User Reviews for Westin St. Francis

Research User Reviews for Westin St. Francis (41-60 of 1021)

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Apr 22, 2009 by Rosario from Houston,TX
Overall Rating: 10

• The lobby was beautiful and the location was ideal.
• If I didn't get upgraded, my room would have been smaller.

“The location is amazing. Right in the heart of shopping in San Francisco. The concierge was very helpful with providing areas of interest, directions and alternative methods of transportation. The rooms were delightful and what I expect from a Westin.”

Apr 21, 2009 by Liv from San Jose,CA
Overall Rating: 10

• We stayed in a deluxe room on the 25th floor with a great view of the city.

“We enjoyed the elegant surroundings and international crowd. Very comfortable for our quick weekend getaway.”

Apr 20, 2009 by CC from Merced,CA
Overall Rating: 8

• The location and the hotel were very nice but the room wasn't exactly up to par.
• The room.

“The hotel, lobby, amenities, etc. were quit nice. However, I expected the room quality to be better. I realize I stayed in the basic, least expensive room, but I still think it should have been cleaner. The comforter was stained and there was hair in between the blankets and sheets. The bathroom was dusty.”

Apr 19, 2009 by Josephine from Atascadero,CA
Overall Rating: 10

• Beautiful, convenient location, easy parking, and clean.
• No room view.

“This is a very old, luxury hotel with all of the latest upgrades. The walls were thin, but we brought our own music with speakers, so we were okay. Great selection of in-room movies, convenient location with trustworthy valet parking. Walking distance from everything!”

Apr 18, 2009 by Alisa from Santa Cruz,CA
Overall Rating: 1

“It was awful.”

Apr 17, 2009 by Sujin from Fort Lee,NJ
Overall Rating: 7

• Extremely good location.
• Old facilities, wall like a sheet.

“Extremely good location especially for shopping lovers, next to cable car stop and muni/bart station. Wall is extremely thin and you will know what happens in the next room in detail and vice versa.”

Apr 17, 2009 by Lori from Modesto,CA
Overall Rating: 0

• The bed was awesome.

“Perfect location for sightseeing. Very comfortable, although small, room.”

Apr 17, 2009 by Michael from Concord,CA
Overall Rating: 5

• Beautiful lobby.
• Very poor soundproofing.

“Beautiful downstairs small room-miserable soundproofing.”

Apr 15, 2009 by Carol from Sacramento,CA
Overall Rating: 9

• Historical building.
• Dust on the
  TV stand.

“Great location, lovely room, and comfy bed.”

Apr 14, 2009 by Rich from Richmond,CA
Overall Rating: 8

• The location of the hotel was great!
• Staff was unfriendly (lots of frowns).

“The hotel location was superb for easy access to public transportation and cable cars, shopping, theater and restaurants. Our standard room was small, yet comfortable with a flat screen TV and newer mattress and clean, high thread count cotton bedding. The historic building itself is large, warm, and welcoming.”

Apr 14, 2009 by Greg from Newberry,FL
Overall Rating: 10

• Located right on Union Square!
• $56 per night to park a car!

“A great hotel with a rich history and great location. The Oak Room service was superior.”

Apr 11, 2009 by Alan from Valley Village,CA
Overall Rating: 9

• Convenient location.

“Lovely hotel with a friendly and courteous staff.”

Apr 8, 2009 by Barry from Folsom,CA
Overall Rating: 2

• Location.
• Room was the size of my closet. Not in good repair.

“While I am sure the hotel can live up to its reputation my experience did not. The room was the size of my closet at home and should not be used at all. There was not enough room for two night stands. No robes (which is standard at other Westin Hotels). It was an inside room with no view and no sunlight. Paint chipping in the bathroom. No soap for the shower. The room had an over sized double, a small desk, and a dresser that also housed the television. Love the area but hated the hotel.”

Apr 7, 2009 by Bill from Menlo Park,CA
Overall Rating: 8

• Location, cleanliness, helpfulness of staff.
• Room was very small - not entirely unexpected.

“The hotel is clean and service is very helpful and friendly.”

Apr 5, 2009 by Jeannette from Stockton,CA
Overall Rating: 10

• Clean, convenient, nostalgic.

“The hotel was amazing and very convenient. The service was good. The hotel only gave us 1 queen size bed. When I asked for 2 double beds or 1 king. That was disappointing.”

Apr 2, 2009 by Jason from Santa Rosa,CA
Overall Rating: 8

• The flat screen TV and the bathroom was nice.
• Dogs barking at 3 in the morning.

“In its hayday this hotel was 1st class all the way, its been run down and has not been updated in a long time, the walls are very thin and the parking is a gip at $49.95.”

Mar 31, 2009 by George from Columbus,OH
Overall Rating: 10

• The staff was quite helpful and the room was large.
• The lighting in the bathroom was awful, and the shower stall was tiny.

“This hotel has a perfect location, wonderful staff, and a great display of Ansel Adams photos in the lobby. The bed was generously appointed and very comfortable. The internet service worked flawlessly. My only gripe is the bathroom: bad lighting and a tiny shower stall.”

Mar 7, 2009 by Bill from Eugene,OR
Overall Rating: 9

• Fantastic location.
• High parking fees; no free Wi-Fi.

“Excellent location; friendly/helpful staff, interior room so very quiet. Refrigerator didn't open; room phone didn't work.”

Feb 19, 2009 by Sarah from Sunland,CA
Overall Rating: 8

• The location was perfect.
• The room was small and so were the beds, we could hear the people in the rooms next to us loudly.

“The location was excellent, right in Union Square. However some of the staff was not friendly. They also charged $12 to use their gym. The walls are too thin and you can hear kids crying and people conducting business very loudly. I would not recommend it for a romantic getaway; it's okay if you won't be in the room much but not good to relax and sleep if that is your ultimate goal.”

Feb 18, 2009 by Mary from Chicago,IL
Overall Rating: 5

• Really great location.
• Minuscule room with a shower smaller than you could believe.

“It's a very old hotel, with very thin doors. You can hear the noise in the hallway too well when in your room. Room was super small. Gym was ok, but no treadmills.”

Feb 18, 2009 by Teresa from Santa Rosa,CA
Overall Rating: 5

• I liked the location.
• Thin walls lets you hear every door slam around you.

“Decent Room. Staff was not too helpful.”

Feb 5, 2009 by Sharon from Olympia,WA
Overall Rating: 10

• Location, beautifully old, not sterile, friendliness of staff.

“A wonderful 3 day/night stay. Hopping bar, easy check in/out. Location. A very beautiful and certainly one of the Great Hotels.”

Jan 22, 2009 by Tasha from Vancouver,Canada
Overall Rating: 1

• Tthe ambiance, clean rooms and location.
• The staff was not as helpful

“The hotel was lovely, it was an excellent location. However, the front desk staff were rude and unfriendly. The front desk manager was not very nice or helpful either.”

Jan 12, 2009 by Judith from Wrightwood,CA
Overall Rating: 10

• The location, atmosphere and rooms were beautiful.

“This hotel has such old world charm. It is a living time capsule to the area. I loved the history chronicled throughout the hotel. The location is central to shopping and dining. It is very easy to move throughout the city from this location. I can't wait to return.”

Jan 11, 2009 by Terry from Albuquerque,NM
Overall Rating: 9

• Great location. Super staff.

“The hotel was right off I-75, easy off, easy on. The room was comfortable, everything was accessible, and it was a perfect place to stay the night on a road trip.”

Jan 5, 2009 by Eva from Colorado Springs,CO
Overall Rating: 9

• Prompt friendly service.

“The St. Francis is an old hotel with new tower add on. We stayed in the old part, the room was small but comfortable. My husband has stayed here on business and said that the rooms he had were larger and had street (union square) views. You can walk to china town,Nob hill and of course shoppping. The cable car stop is nearby as is the subway (BART).”

Jan 4, 2009 by Toby from Severn,MD
Overall Rating: 9

• Comfortable and clean.

“Excellent location and staff. Concierge was very helpful. Convenient to public transportation, shopping, and dining.”

Dec 15, 2008 by Virginia from Plano,TX
Overall Rating: 9

• The location was great and it was clean and comfortable.
• Room was
  very small.

“It was a nice hotel for the price. Clean, comfortable and very good location. But very small rooms.”

Dec 4, 2008 by Christina from Morristown,NJ
Overall Rating: 4

• The location was right on the trolley stop.
• The room was claustrophobic.

“This hotel has a nice lobby and nice staff but that is where the pluses end. Our room fit the bed and a TV with barely any room to put our bags. It was so small, I felt claustrophobic even though I'm not. We asked for a bigger room and they gave us the same size room with a smaller bed in it! Also, their parking cost $56 a day not including the tip to the guys. It is completely ridiculous when you can Park down the street for $20 a day. The restaurants are super expensive and average at best. The lunch we ordered through the room service cost $60 for 2 burgers and took 1 1/2 hours to come. Skip this place.”

Oct 30, 2008 by Monica
Overall Rating: 10

• I loved the old world, historic charm amongst the hassle of the big city.
  
• The parking was expense but that's what it is in the Union Square district.

“What a San Francisco tradition to stay at the St. Francis on Union Square! Our wonderful large, high ceiling room overlooked Union Square. We had thick, down comforters, the decor was elegant and the staff was very helpful and friendly. At first we were worried that our room was next to the elevators but we were in the original building with the thick walls but, never heard a thing and the fact that the elevator stop running from 10 pm – 6 am really helped keep things quiet. We could only hear the sounds of the cable cars outside our window and they were what San Francisco is all about!
”

Oct 26, 2008 by Patricia
Overall Rating: 7

• Where it was located.
• The Westin St. Francis very very small rooms.

“The Westin St. Francis is a beautiful hotel located across the street from Union Square. To see this hotel at night is unbelievably phenominal. The entire staff was friendly. The rooms were extremely small for the normal price. I also stayed at the Westin on 54th and Market. Which used to be the Argonaut. The rooms were much bigger and nice. The staff was friendly and they were able to accommodate me on short notice after checking out of the Westin St. Francis.”

Oct 26, 2008 by Greg
Overall Rating: 8

• The room was tiny.

“Stayed in the "historic" portion of the hotel. The room, while comfortable and nice, was extremely small. I think the new tower portion rooms are considerably larger.”

Oct 24, 2008 by Ben
Overall Rating: 5

• Lobby was impressive and service was good.
• Room was small and noisy.

“Location is great. Service is good but room was very small.”

Oct 7, 2008 by ramesh
Overall Rating: 8

• Good location.

“Satisfied. Within walking distance from conference place.”

Sep 29, 2008 by Lauren
Overall Rating: 10

• I absolutely loved how attentive and helpful the staff was; along with the ambiance and history of the hotel.
• The rooms were not very soundproof; could easily hear conversations in the hallway.

“This hotel exceeded my expectations for the price! The location was amazing and close to shopping, sightseeing, and public transporation. I would definitely recommend this hotel to friends and family. The only downside, which wasn't too bad is that the rooms were not very soundproof. Could easily hear conversations in the hallway, etc. With that being said, the rooms were extremley nice and had a great charm to them (tall ceilings, crown molding, chandelier, etc.)”

Sep 23, 2008 by Shelby
Overall Rating: 9

• It was amazing.
• TV malfunctioned a lot. Some peeling/chipping of paint and wallpaper in room.

“Amazing Hotel! Would love to stay again. Very helpful staff. Went for our 1st Anniversary and they sent us up champagne and chocolates. Perfect location.”

Sep 23, 2008 by Mike
Overall Rating: 2

• Location.
• Check in personnel were unhelpful and our room was to noisy to sleep.

“I love the hotel but this stay was terrible. Our room was too noisy to sleep. It was too late to change rooms so I had to ask for ear plugs. A/C sounded like a locomotive. Plumbing in neighboring rooms sounded like Niagara Falls and the elevators created noise in our room as well. The manager was apologetic the next day which I appreciated, but it was one bad stay.”

Sep 22, 2008 by Kim
Overall Rating: 9

• Great location, super comfortable beds, good sized room.
• NA

“NA”

Sep 14, 2008 by Candice from Kaneohe, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent room service, menu with late night in-room dining options.
• Rooms were historic but could use general cosmetic updates.

“The location of this hotel is fabulous. It is close to the Financial District, in the middle of all the shopping locations and closely placed to public transportation options for business travelers.”

Sep 11, 2008 by Margie from North Huntingdon, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• The location is excellent.
• The room was so small and extremely noisy.

“The hotel itself is beautiful. However, we were in the older section which was tastefully appointed but so small. Also, the door to our room was angled in such a way it was within inches to the next door room. That was annoying as it was noisy, very noisy. Parking, expensive.”

Sep 10, 2008 by Sara from Highlands Ranch, CO
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• It was centrally located.
• The room size was comparable to walk-in closet.

“This hotel is in a fantastic location. The service was great. My only complaint was that the room was so small. There was no room to put your suitcases and the coffee pot was in the closet, as there was no where else to put it.”

Sep 10, 2008 by Annick from Long Beach, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Central location in San Francisco.
• The price.

“We loved the location. It is in Union Square and within walking distance to China Town. It is close to all of the public transportation. Our room in the new tower was clean and the hotel staffs were friendly. Overall, we had a good experience with this hotel.”

Sep 10, 2008 by Joanne from Huntington Beach, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[6]

• Very historic.

“Hotel very historic and pretty. Besides not being able to upgrade to a larger bed, had only one more issue-dirty comforter.”

Sep 10, 2008 by Laura from Cypress, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[5]

• Location to Union Square.
• Miniscule rooms, thin walls, air-conditioning did not work very well.

“The rooms are extremely small (even by European standards). The air-conditioning did not cool the space sufficiently. The walls are very thin so guests will hear the comings and goings of the rooms next door as well as every noise made in the hallway. While the staff was friendly, it could not make up for this lackluster hotel.”

Sep 10, 2008 by Nick from Mankato, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great views, spectacular service.

“A truly beautiful hotel with spotless service. Having stayed at several 4* in the last few weeks, The St. Francis was an absolute standout.”

Sep 10, 2008 by Gary from Chicago, IL
Overall Rating: 0
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location.
• No air-conditioning (or did not work well).

“Great location. Small details show hotel not being kept up to standards. Should be 3 star & not 4. Somewhat rare hot weather in SF was an inconvenience as the hotel either did not have air-conditioning or it was not working.”

Sep 9, 2008 by Karen from Salinas, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[10]

• It is a nice hotel, the beds were comfortable, the views very nice, great location.
• Our room was dirty, toothpaste on the walls, peeling wallpaper, stained pillow.

“I love this hotel, and I was disappointed with the lack of cleanliness, and the extra charge for two beds.”

Sep 9, 2008 by Jim from Modesto, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great value.
• Noisy hallways and noise from loud neighbors.

“This was a very good value for San Francisco with a great central location. Customer service was prompt, courteous and professional. Rooms were a bit worn to be considered but they were certainly comfortable. Inner hallways can be noisy on weekends and walls between rooms are not very sound-proof. I would probably stay there again.”

Sep 8, 2008 by Toby from New Albany, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location and lobby.
• Small rooms and very expensive parking.

“Friendly staff, beautiful lobby and well appointed rooms, however small. Location is convenient from major freeways and close to great restaurants.”

Sep 8, 2008 by Krishan from London, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Nice old-fashioned feel & touches.
• Noisy hum in rooms, noticed long queues at reception.

“Great central location for shopping, sight-seeing, dining. I was in older part of Hotel which has character with nice old-fashioned, historic feel and touches in lobby & rooms. Michael Mena was best dining experience I've ever had in US. Only criticism is could hear intrusive humming in room partly due to noisy A/C system but which made it a little difficult to sleep. Overall though excellent value for money!”