User Reviews for Westin St. Francis

Research User Reviews for Westin St. Francis (21-40 of 1021)

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May 18, 2009 by Andrew from Las Vegas,NV
Overall Rating: 9

• Perfect location.
• Small room.

“The living space in the room was small. The bathroom was great, terrific shower. A lot of space was wasted with an oversize closet. The television was placed in an awkward spot in the room. You could not lay in bed and watch and had to sit in an uncomfortable chair and look up to see it. But what a perfect location in Union Square.”

May 16, 2009 by Troi from Travis Afb,CA
Overall Rating: 10

• Fabulous old world charm and sophistication.

“Highly recommend staying here. Right on Union Square.”

May 14, 2009 by Nancy from College Station,TX
Overall Rating: 8

• Friendly check-in, easy checkout.

“Allowed to park for few minutes to pick up luggage but later imposed a restriction that driver should remain in seat. Which is OK, but not conveyed in a friendly manner. At that time, felt not like a guest.”

May 13, 2009 by Hakan from Sacramento,CA
Overall Rating: 4

• Location.
• This hotel has a very poor service and arrogant personnel. You should take this hotel out of your list .

“Please take this hotel, Westin St. Francis, out of your list. We have had the worst service from the check-in to check-out. While checking in, when we asked the reception person about having a crib, she told us that the room would be too small to have a crib. We asked for a fridge and it took several hours for them to bring it, and the hotel person was very arrogant when we called him about when we would get it. We asked for room service and yet did not get it. When we called the housekeeping that day and told them that we did not get room service although we put a request sign on the door, they told us in an arrogant manner that we might not have gotten room service because we did not put the room service request sign on the door. It is a pity to see how bad management, staff, and personnel can turn a hotel of such quality, with great location, history, reputation, and architecture, into a poor hotel environment. We suggest that you either make sure that these people treat their customer with respect or take this hotel out of your list. We also believe that we deserve a compensation to make up for such a bad service we have received.”

May 13, 2009 by Derek from San Diego,CA
Overall Rating: 9

• Large room in the new tower.
• Had to pay extra for 2 beds.

“Excellent room, friendly service. Had to pay extra for 2 beds.”

May 7, 2009 by Luis from Dorchester,MA
Overall Rating: 10

“Great view and accommodations!”

May 7, 2009 by Linda from Edmonton,Canada
Overall Rating: 10

• The hotel upgraded to a king traditional room.
• Pay for internet.

“We were very pleased with our stay at the Westin St Francis. The concierge provided excellent service and their recommendations were appreciated and enjoyed. As mentioned above, we were upgraded to a traditional king room - beyond what is usually available through Priceline.”

May 7, 2009 by from Brentwood,CA
Overall Rating: 4

• Location.
• Terrible rooms and they acted like
  I stole the room.

“They where rude about the price and would not give me two beds.”

May 6, 2009 by Kathryn from Santa Rosa,CA
Overall Rating: 10

• Perfect location and very upscale.
• Slow elevators.

“Second week in a month we got the Westin St Francis and we loved it again.”

May 5, 2009 by Holly from Scottsdale,AZ
Overall Rating: 6

• I liked our check in experience. Nice man.
• The service in the OK. Room was terrible.

“We checked in with a very nice front desk agent, and he let us know that the type of room we had booked was sold out, so he upgraded us to a giant room. It was nice, but there was no bathtub and the wall was so thin that we could hear everything that our neighbor was saying. At 4 in the morning. Not cool. We had cocktails in the Clock Bar. Overpriced and just okay. For the price, I would have rather walked down to the Redwood Room in the Clift Hotel.”

May 2, 2009 by from Calistoga,CA
Overall Rating: 7

“The room was small, but nice. Seemed updated. Room was also in a small, narrow corner of the building, with no access to sunlight due to being situated in an alley of the roof.”

Apr 29, 2009 by Felix from Elk Grove,CA
Overall Rating: 9

“Good location and nice staff. Close to everything China Town, Little Italy, Trolley.”

Apr 29, 2009 by Adam from Anaheim,CA
Overall Rating: 8

• Great location in the heart of downtown San Francisco.
• The staff was quite snotty if you were not well
  dressed.

“Very nice historic hotel. Was upgraded to a room in the tower upon check in. Nice room staff was a tad bit snooty and stuck up.”

Apr 29, 2009 by Robert from Rancho Palos Verdes,CA
Overall Rating: 9

• Convenient location.
• Dated rooms.

“Great location, dated but quaint rooms.”

Apr 29, 2009 by Joy from Saint Helena,CA
Overall Rating: 8

• Comfortable bed, responsive front desk staff, and best place to hail a cab.
• Toilet had flushing issues, room was not cleaned until late afternoon, chair was not comfortable.

“Fabulous location in historic building as San Francisco as one could possibly get. Once inside - absolutely quiet. Parking fee of nearly $50 a day is extraordinary. Mini bar is laughable, you have ten seconds before you are charged!”

Apr 27, 2009 by Diana from Everett,WA
Overall Rating: 7

• Check in staff was pleasant even when she needed to change my room 3 times.
• 1st room had wet floor, 2nd room wasn't big enough for roll away bed, 3rd room I paid for an upgrade.

“Staff was aware of my needs and could have accommodated me on the first try. Instead, my first room had a wet floor, the second room was not large enough for a roll away bed. I ended up paying for an upgrade because I didn't want to walk back and fourth any longer. Each time my room was changed, I was the one walking all the way up to my room and then down again, kid, luggage and all. For a 4* hotel, I believe they could have stepped up to the plate better than they did.”

Apr 25, 2009 by Cheyenne from San Jose,CA
Overall Rating: 3

• The building was attractive.
• The staff was rude.

“I was pushed back into the elevator by a staff member and the clerk at the front desk was snotty and rude and unresponsive to my complaint.”

Apr 24, 2009 by Brian from Sacramento,CA
Overall Rating: 7

• Iconic hotel, incredible location.
• Parking fees, room size.

“The St. Francis is indeed a Union Square icon, and stays in the past have been incredible. This trip around the room was incredibly small, and the air conditioner was noisy.”

Apr 24, 2009 by Thomas from El Dorado,AR
Overall Rating: 10

• Very beautiful and very conveniently located.
• Restrooms in the public areas were not clean.

“Great hotel with specticular views of the city.”

0 of 1 people found this review helpful.

Apr 22, 2009 by Jennifer from Sacramento,CA
Overall Rating: 9

“I received an upgrade on arriving at the hotel. The only caveat being I was directly next to the elevators, which was a little noisy. However, the view from the 18th floor combined with the cleanliness and spaciousness of the room (surprising for downtown San Francisco) made for a fine stay.”

Apr 22, 2009 by Rosario from Houston,TX
Overall Rating: 10

• The lobby was beautiful and the location was ideal.
• If I didn't get upgraded, my room would have been smaller.

“The location is amazing. Right in the heart of shopping in San Francisco. The concierge was very helpful with providing areas of interest, directions and alternative methods of transportation. The rooms were delightful and what I expect from a Westin.”

Apr 21, 2009 by Liv from San Jose,CA
Overall Rating: 10

• We stayed in a deluxe room on the 25th floor with a great view of the city.

“We enjoyed the elegant surroundings and international crowd. Very comfortable for our quick weekend getaway.”

Apr 20, 2009 by CC from Merced,CA
Overall Rating: 8

• The location and the hotel were very nice but the room wasn't exactly up to par.
• The room.

“The hotel, lobby, amenities, etc. were quit nice. However, I expected the room quality to be better. I realize I stayed in the basic, least expensive room, but I still think it should have been cleaner. The comforter was stained and there was hair in between the blankets and sheets. The bathroom was dusty.”

Apr 19, 2009 by Josephine from Atascadero,CA
Overall Rating: 10

• Beautiful, convenient location, easy parking, and clean.
• No room view.

“This is a very old, luxury hotel with all of the latest upgrades. The walls were thin, but we brought our own music with speakers, so we were okay. Great selection of in-room movies, convenient location with trustworthy valet parking. Walking distance from everything!”

Apr 18, 2009 by Alisa from Santa Cruz,CA
Overall Rating: 1

“It was awful.”

Apr 17, 2009 by Sujin from Fort Lee,NJ
Overall Rating: 7

• Extremely good location.
• Old facilities, wall like a sheet.

“Extremely good location especially for shopping lovers, next to cable car stop and muni/bart station. Wall is extremely thin and you will know what happens in the next room in detail and vice versa.”

Apr 17, 2009 by Lori from Modesto,CA
Overall Rating: 0

• The bed was awesome.

“Perfect location for sightseeing. Very comfortable, although small, room.”

Apr 17, 2009 by Michael from Concord,CA
Overall Rating: 5

• Beautiful lobby.
• Very poor soundproofing.

“Beautiful downstairs small room-miserable soundproofing.”

Apr 15, 2009 by Carol from Sacramento,CA
Overall Rating: 9

• Historical building.
• Dust on the
  TV stand.

“Great location, lovely room, and comfy bed.”

Apr 14, 2009 by Rich from Richmond,CA
Overall Rating: 8

• The location of the hotel was great!
• Staff was unfriendly (lots of frowns).

“The hotel location was superb for easy access to public transportation and cable cars, shopping, theater and restaurants. Our standard room was small, yet comfortable with a flat screen TV and newer mattress and clean, high thread count cotton bedding. The historic building itself is large, warm, and welcoming.”

Apr 14, 2009 by Greg from Newberry,FL
Overall Rating: 10

• Located right on Union Square!
• $56 per night to park a car!

“A great hotel with a rich history and great location. The Oak Room service was superior.”

Apr 11, 2009 by Alan from Valley Village,CA
Overall Rating: 9

• Convenient location.

“Lovely hotel with a friendly and courteous staff.”

Apr 8, 2009 by Barry from Folsom,CA
Overall Rating: 2

• Location.
• Room was the size of my closet. Not in good repair.

“While I am sure the hotel can live up to its reputation my experience did not. The room was the size of my closet at home and should not be used at all. There was not enough room for two night stands. No robes (which is standard at other Westin Hotels). It was an inside room with no view and no sunlight. Paint chipping in the bathroom. No soap for the shower. The room had an over sized double, a small desk, and a dresser that also housed the television. Love the area but hated the hotel.”

Apr 7, 2009 by Bill from Menlo Park,CA
Overall Rating: 8

• Location, cleanliness, helpfulness of staff.
• Room was very small - not entirely unexpected.

“The hotel is clean and service is very helpful and friendly.”

Apr 5, 2009 by Jeannette from Stockton,CA
Overall Rating: 10

• Clean, convenient, nostalgic.

“The hotel was amazing and very convenient. The service was good. The hotel only gave us 1 queen size bed. When I asked for 2 double beds or 1 king. That was disappointing.”

Apr 2, 2009 by Jason from Santa Rosa,CA
Overall Rating: 8

• The flat screen TV and the bathroom was nice.
• Dogs barking at 3 in the morning.

“In its hayday this hotel was 1st class all the way, its been run down and has not been updated in a long time, the walls are very thin and the parking is a gip at $49.95.”

Mar 31, 2009 by George from Columbus,OH
Overall Rating: 10

• The staff was quite helpful and the room was large.
• The lighting in the bathroom was awful, and the shower stall was tiny.

“This hotel has a perfect location, wonderful staff, and a great display of Ansel Adams photos in the lobby. The bed was generously appointed and very comfortable. The internet service worked flawlessly. My only gripe is the bathroom: bad lighting and a tiny shower stall.”

Mar 7, 2009 by Bill from Eugene,OR
Overall Rating: 9

• Fantastic location.
• High parking fees; no free Wi-Fi.

“Excellent location; friendly/helpful staff, interior room so very quiet. Refrigerator didn't open; room phone didn't work.”

Feb 19, 2009 by Sarah from Sunland,CA
Overall Rating: 8

• The location was perfect.
• The room was small and so were the beds, we could hear the people in the rooms next to us loudly.

“The location was excellent, right in Union Square. However some of the staff was not friendly. They also charged $12 to use their gym. The walls are too thin and you can hear kids crying and people conducting business very loudly. I would not recommend it for a romantic getaway; it's okay if you won't be in the room much but not good to relax and sleep if that is your ultimate goal.”

Feb 18, 2009 by Mary from Chicago,IL
Overall Rating: 5

• Really great location.
• Minuscule room with a shower smaller than you could believe.

“It's a very old hotel, with very thin doors. You can hear the noise in the hallway too well when in your room. Room was super small. Gym was ok, but no treadmills.”

Feb 18, 2009 by Teresa from Santa Rosa,CA
Overall Rating: 5

• I liked the location.
• Thin walls lets you hear every door slam around you.

“Decent Room. Staff was not too helpful.”

Feb 5, 2009 by Sharon from Olympia,WA
Overall Rating: 10

• Location, beautifully old, not sterile, friendliness of staff.

“A wonderful 3 day/night stay. Hopping bar, easy check in/out. Location. A very beautiful and certainly one of the Great Hotels.”

Jan 22, 2009 by Tasha from Vancouver,Canada
Overall Rating: 1

• Tthe ambiance, clean rooms and location.
• The staff was not as helpful

“The hotel was lovely, it was an excellent location. However, the front desk staff were rude and unfriendly. The front desk manager was not very nice or helpful either.”

Jan 12, 2009 by Judith from Wrightwood,CA
Overall Rating: 10

• The location, atmosphere and rooms were beautiful.

“This hotel has such old world charm. It is a living time capsule to the area. I loved the history chronicled throughout the hotel. The location is central to shopping and dining. It is very easy to move throughout the city from this location. I can't wait to return.”

Jan 11, 2009 by Terry from Albuquerque,NM
Overall Rating: 9

• Great location. Super staff.

“The hotel was right off I-75, easy off, easy on. The room was comfortable, everything was accessible, and it was a perfect place to stay the night on a road trip.”

Jan 5, 2009 by Eva from Colorado Springs,CO
Overall Rating: 9

• Prompt friendly service.

“The St. Francis is an old hotel with new tower add on. We stayed in the old part, the room was small but comfortable. My husband has stayed here on business and said that the rooms he had were larger and had street (union square) views. You can walk to china town,Nob hill and of course shoppping. The cable car stop is nearby as is the subway (BART).”

Jan 4, 2009 by Toby from Severn,MD
Overall Rating: 9

• Comfortable and clean.

“Excellent location and staff. Concierge was very helpful. Convenient to public transportation, shopping, and dining.”

Dec 15, 2008 by Virginia from Plano,TX
Overall Rating: 9

• The location was great and it was clean and comfortable.
• Room was
  very small.

“It was a nice hotel for the price. Clean, comfortable and very good location. But very small rooms.”

Dec 4, 2008 by Christina from Morristown,NJ
Overall Rating: 4

• The location was right on the trolley stop.
• The room was claustrophobic.

“This hotel has a nice lobby and nice staff but that is where the pluses end. Our room fit the bed and a TV with barely any room to put our bags. It was so small, I felt claustrophobic even though I'm not. We asked for a bigger room and they gave us the same size room with a smaller bed in it! Also, their parking cost $56 a day not including the tip to the guys. It is completely ridiculous when you can Park down the street for $20 a day. The restaurants are super expensive and average at best. The lunch we ordered through the room service cost $60 for 2 burgers and took 1 1/2 hours to come. Skip this place.”

Oct 30, 2008 by Monica
Overall Rating: 10

• I loved the old world, historic charm amongst the hassle of the big city.
  
• The parking was expense but that's what it is in the Union Square district.

“What a San Francisco tradition to stay at the St. Francis on Union Square! Our wonderful large, high ceiling room overlooked Union Square. We had thick, down comforters, the decor was elegant and the staff was very helpful and friendly. At first we were worried that our room was next to the elevators but we were in the original building with the thick walls but, never heard a thing and the fact that the elevator stop running from 10 pm – 6 am really helped keep things quiet. We could only hear the sounds of the cable cars outside our window and they were what San Francisco is all about!
”