User Reviews for Westin St. Francis

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Aug 31, 2009 by Vinod from Atlanta,GA
Overall Rating: 8

• Location
• Very small rooms

“Great hotel for the price I got on priceline. The rooms are extremely small, and I would not pay full price for the room.”

Aug 28, 2009 by Brian from Scottsdale,AZ
Overall Rating: 3

• Location was right at Union Square and close to all the shopping.
• The room was small, tiny windows, extremely dark and smelled like mildew.

“While the hotel is located in an ideal location, right at Union Square with all the shopping and tourist attractions, the rooms are very old and small. Windows were small and faced the alley, so no natural light was let in and the room felt very enclosed. The bathroom was in serious need of a deep cleaning, if not a complete overhaul.”

Aug 18, 2009 by Jan from Thonotosassa,FL
Overall Rating: 10

• Spaciousness and quality of room & furnishings.
• Hotel parking cost $50 - totally unexpected.

“Magnificent old grand hotel, very well maintained, with wonderful, accommodating staff.”

Jul 10, 2009 by John from Palm Beach Gardens,FL
Overall Rating: 10

• Location on Union Square is great, grand historic hotel.

“Top notch service, great location, I will return.”

Jun 15, 2009 by David from Rego Park,NY
Overall Rating: 4

• Location work out for what I needed.
• Given room next to
  ice machine / elevator as 3 rd party reservation.

“Right next to Union Square and on Cable Car line by Market Street.”

Jun 14, 2009 by Katy from Boerne,TX
Overall Rating: 5

• It was right in the middle of union square, which was extremely convenient.
• The prices were. They charged 18 dollars for hot chocolate and 15 dollars for 15 minutes of internet time. Outrageous!

“The front desk staff was friendly, the rest were rude. The prices were outrageous, but the location and the looks of the hotel were great. Overall, it was a great deal can't have everything!”

Jun 11, 2009 by Donna from Modesto,CA
Overall Rating: 9

• Location to theaters.
• Room was a little small.

“Clean, friendly staff, room was small but comfortable.”

Jun 10, 2009 by Yin from New York,NY
Overall Rating: 6

“They gave us a queen bed, but the price for a queen and a double double are exactly the same on Expedia...it's clean but incredibly small.”

Jun 4, 2009 by Pam from Magalia,CA
Overall Rating: 7

• Location.
• Rooms were very small.

“Great location for shopping, dining, going to the ball park, and just enjoying city life.”

May 29, 2009 by Gail from Rye,NY
Overall Rating: 8

• Convenient.
• Room was
  very small but the hotel overall was lovely.

“Lovely hotel but I guess, they give you the smallest room available with no view. This was understandable although our room was really too small for two people.”

May 29, 2009 by Mary from Hayward,CA
Overall Rating: 10

• Great location, beautiful place!

“WOW! I was amazed and I'm not easily amazed. I thought they would stick us in one of the bargain rooms, like a closed next to the elevator but the corner room was
huge and beautiful. I travel a lot but I've never seen such a great room & hotel with such a central location at this price in the US. You could stay at a motel near the highway for
more than what I paid. I was so utterly impressed.”

May 29, 2009 by John from Reno,NV
Overall Rating: 5

• Great location. Nice facilities.
• Every little thing required an excessive added expense.

“Don't park here. There's a forced parking by attendant, a $50/day charge and a forced bellhop.”

May 27, 2009 by Burnette from North Branford,CT
Overall Rating: 10

• The hotel was elegant yet unassuming. The amenities were top notch.
• The room we were given was very small. Even the busboy called it a closet!

“Fantastic location. Beautiful historic hotel with modern amenities including its restaurant and lounge. Friendly accommodating staff.”

May 26, 2009 by Kaye from Grass Valley,CA
Overall Rating: 10

• Great location and view, large room, high quality furnishings.

“This hotel is awesome. It is located in the heart of Union Square, San Francisco, making it accessible to wonderful restaurants, live theatre, shopping, sight-seeing, etc.
We felt very pampered in the hotel environment.”

May 26, 2009 by Norm from Reno,NV
Overall Rating: 4

• Location and the heavenly bed.
• Smallness of room,
  bed and dingy damp room.

“St Francis needs to be seriously updated. The lobby is cold and not very friendly. The piano bar is closed with plywood boards all over.”

May 24, 2009 by Jo Anne from Modesto,CA
Overall Rating: 10

• It was very clean and centrally located.
• I was placed next to a conference room which was noisy from 8
  am to 7 am.

“It's a great place to stay overall, but best if you pay their full price. My room was attractive and clean but didn't have that upscale feel you would expect even from a lower priced room at the St.Francis. The luxuries listed and shown on the hotels web site were not what I experienced.”

May 24, 2009 by Pablo from Washington,DC
Overall Rating: 6

• Location.

“The room was okay, but not a 4 stars hotel. The corridors of the hotel make you feel that you are in an old Hospital. No style, no colors, depressing. My room's door was right next to another room's door and every time my neighbors opened and close the door I felt like they were in my own room. Small well-decorated room, but no closet space at all, I had to keep everything in my suitcase. I'm not picky about hotels, I just wanted to be able to sleep and I couldn't. It was a hospital experience. Big disappointment for a Westin Hotel.”

May 22, 2009 by Jen from Oakland,CA
Overall Rating: 8

• Beautiful blend of historic property and modern details.

“Wonderful mix of historic details and modern touches. The amenities are nice, the staff is helpful, and overall the hotel is lovely. The in house restaurants/bars are great (Oak Room). Also the Michael Mina restaurant and his Clock Bar are amazing and right in the hotel. Great location for a tourist-y visit, but also for business if you want a bustling spot.”

May 22, 2009 by Eileen from Staten Island,NY
Overall Rating: 10

• I was upgraded to a room with a spectacular view for no charge.

“A beautiful old world hotel with superb service and luxurious accommodations. The staff I dealt with, at the front desk and concierge desk, was friendly and helpful. The common areas are lovely and comfortable, and my room was perfect. A magnificent bed and HDTV graced the room. Every detail seemed well thought out, from the thick comfy bathrobe to the double-headed shower. And the view of San Francisco was magnificent.”

May 19, 2009 by Luis from Sacramento,CA
Overall Rating: 7

• Great location, clean rooms, historic significance.
• No free parking for guests, no vending machines, no free ice, way too small rooms.

“Even though this is a 4 star hotel, I would give it a 2.5 to 3. I didn't expect that I would be getting a luxury suite, but I also didn't expect a coat closet. And who charges for ice?”

May 18, 2009 by Andrew from Las Vegas,NV
Overall Rating: 9

• Perfect location.
• Small room.

“The living space in the room was small. The bathroom was great, terrific shower. A lot of space was wasted with an oversize closet. The television was placed in an awkward spot in the room. You could not lay in bed and watch and had to sit in an uncomfortable chair and look up to see it. But what a perfect location in Union Square.”

May 16, 2009 by Troi from Travis Afb,CA
Overall Rating: 10

• Fabulous old world charm and sophistication.

“Highly recommend staying here. Right on Union Square.”

May 14, 2009 by Nancy from College Station,TX
Overall Rating: 8

• Friendly check-in, easy checkout.

“Allowed to park for few minutes to pick up luggage but later imposed a restriction that driver should remain in seat. Which is OK, but not conveyed in a friendly manner. At that time, felt not like a guest.”

May 13, 2009 by Hakan from Sacramento,CA
Overall Rating: 4

• Location.
• This hotel has a very poor service and arrogant personnel. You should take this hotel out of your list .

“Please take this hotel, Westin St. Francis, out of your list. We have had the worst service from the check-in to check-out. While checking in, when we asked the reception person about having a crib, she told us that the room would be too small to have a crib. We asked for a fridge and it took several hours for them to bring it, and the hotel person was very arrogant when we called him about when we would get it. We asked for room service and yet did not get it. When we called the housekeeping that day and told them that we did not get room service although we put a request sign on the door, they told us in an arrogant manner that we might not have gotten room service because we did not put the room service request sign on the door. It is a pity to see how bad management, staff, and personnel can turn a hotel of such quality, with great location, history, reputation, and architecture, into a poor hotel environment. We suggest that you either make sure that these people treat their customer with respect or take this hotel out of your list. We also believe that we deserve a compensation to make up for such a bad service we have received.”

May 13, 2009 by Derek from San Diego,CA
Overall Rating: 9

• Large room in the new tower.
• Had to pay extra for 2 beds.

“Excellent room, friendly service. Had to pay extra for 2 beds.”

May 7, 2009 by Luis from Dorchester,MA
Overall Rating: 10

“Great view and accommodations!”

May 7, 2009 by Linda from Edmonton,Canada
Overall Rating: 10

• The hotel upgraded to a king traditional room.
• Pay for internet.

“We were very pleased with our stay at the Westin St Francis. The concierge provided excellent service and their recommendations were appreciated and enjoyed. As mentioned above, we were upgraded to a traditional king room - beyond what is usually available through Priceline.”

May 7, 2009 by from Brentwood,CA
Overall Rating: 4

• Location.
• Terrible rooms and they acted like
  I stole the room.

“They where rude about the price and would not give me two beds.”

May 6, 2009 by Kathryn from Santa Rosa,CA
Overall Rating: 10

• Perfect location and very upscale.
• Slow elevators.

“Second week in a month we got the Westin St Francis and we loved it again.”

May 5, 2009 by Holly from Scottsdale,AZ
Overall Rating: 6

• I liked our check in experience. Nice man.
• The service in the OK. Room was terrible.

“We checked in with a very nice front desk agent, and he let us know that the type of room we had booked was sold out, so he upgraded us to a giant room. It was nice, but there was no bathtub and the wall was so thin that we could hear everything that our neighbor was saying. At 4 in the morning. Not cool. We had cocktails in the Clock Bar. Overpriced and just okay. For the price, I would have rather walked down to the Redwood Room in the Clift Hotel.”

May 2, 2009 by from Calistoga,CA
Overall Rating: 7

“The room was small, but nice. Seemed updated. Room was also in a small, narrow corner of the building, with no access to sunlight due to being situated in an alley of the roof.”

Apr 29, 2009 by Felix from Elk Grove,CA
Overall Rating: 9

“Good location and nice staff. Close to everything China Town, Little Italy, Trolley.”

Apr 29, 2009 by Adam from Anaheim,CA
Overall Rating: 8

• Great location in the heart of downtown San Francisco.
• The staff was quite snotty if you were not well
  dressed.

“Very nice historic hotel. Was upgraded to a room in the tower upon check in. Nice room staff was a tad bit snooty and stuck up.”

Apr 29, 2009 by Robert from Rancho Palos Verdes,CA
Overall Rating: 9

• Convenient location.
• Dated rooms.

“Great location, dated but quaint rooms.”

Apr 29, 2009 by Joy from Saint Helena,CA
Overall Rating: 8

• Comfortable bed, responsive front desk staff, and best place to hail a cab.
• Toilet had flushing issues, room was not cleaned until late afternoon, chair was not comfortable.

“Fabulous location in historic building as San Francisco as one could possibly get. Once inside - absolutely quiet. Parking fee of nearly $50 a day is extraordinary. Mini bar is laughable, you have ten seconds before you are charged!”

Apr 27, 2009 by Diana from Everett,WA
Overall Rating: 7

• Check in staff was pleasant even when she needed to change my room 3 times.
• 1st room had wet floor, 2nd room wasn't big enough for roll away bed, 3rd room I paid for an upgrade.

“Staff was aware of my needs and could have accommodated me on the first try. Instead, my first room had a wet floor, the second room was not large enough for a roll away bed. I ended up paying for an upgrade because I didn't want to walk back and fourth any longer. Each time my room was changed, I was the one walking all the way up to my room and then down again, kid, luggage and all. For a 4* hotel, I believe they could have stepped up to the plate better than they did.”

Apr 25, 2009 by Cheyenne from San Jose,CA
Overall Rating: 3

• The building was attractive.
• The staff was rude.

“I was pushed back into the elevator by a staff member and the clerk at the front desk was snotty and rude and unresponsive to my complaint.”

Apr 24, 2009 by Brian from Sacramento,CA
Overall Rating: 7

• Iconic hotel, incredible location.
• Parking fees, room size.

“The St. Francis is indeed a Union Square icon, and stays in the past have been incredible. This trip around the room was incredibly small, and the air conditioner was noisy.”

Apr 24, 2009 by Thomas from El Dorado,AR
Overall Rating: 10

• Very beautiful and very conveniently located.
• Restrooms in the public areas were not clean.

“Great hotel with specticular views of the city.”

0 of 1 people found this review helpful.

Apr 22, 2009 by Jennifer from Sacramento,CA
Overall Rating: 9

“I received an upgrade on arriving at the hotel. The only caveat being I was directly next to the elevators, which was a little noisy. However, the view from the 18th floor combined with the cleanliness and spaciousness of the room (surprising for downtown San Francisco) made for a fine stay.”

Apr 22, 2009 by Rosario from Houston,TX
Overall Rating: 10

• The lobby was beautiful and the location was ideal.
• If I didn't get upgraded, my room would have been smaller.

“The location is amazing. Right in the heart of shopping in San Francisco. The concierge was very helpful with providing areas of interest, directions and alternative methods of transportation. The rooms were delightful and what I expect from a Westin.”

Apr 21, 2009 by Liv from San Jose,CA
Overall Rating: 10

• We stayed in a deluxe room on the 25th floor with a great view of the city.

“We enjoyed the elegant surroundings and international crowd. Very comfortable for our quick weekend getaway.”

Apr 20, 2009 by CC from Merced,CA
Overall Rating: 8

• The location and the hotel were very nice but the room wasn't exactly up to par.
• The room.

“The hotel, lobby, amenities, etc. were quit nice. However, I expected the room quality to be better. I realize I stayed in the basic, least expensive room, but I still think it should have been cleaner. The comforter was stained and there was hair in between the blankets and sheets. The bathroom was dusty.”

Apr 19, 2009 by Josephine from Atascadero,CA
Overall Rating: 10

• Beautiful, convenient location, easy parking, and clean.
• No room view.

“This is a very old, luxury hotel with all of the latest upgrades. The walls were thin, but we brought our own music with speakers, so we were okay. Great selection of in-room movies, convenient location with trustworthy valet parking. Walking distance from everything!”

Apr 18, 2009 by Alisa from Santa Cruz,CA
Overall Rating: 1

“It was awful.”

Apr 17, 2009 by Sujin from Fort Lee,NJ
Overall Rating: 7

• Extremely good location.
• Old facilities, wall like a sheet.

“Extremely good location especially for shopping lovers, next to cable car stop and muni/bart station. Wall is extremely thin and you will know what happens in the next room in detail and vice versa.”

Apr 17, 2009 by Lori from Modesto,CA
Overall Rating: 0

• The bed was awesome.

“Perfect location for sightseeing. Very comfortable, although small, room.”

Apr 17, 2009 by Michael from Concord,CA
Overall Rating: 5

• Beautiful lobby.
• Very poor soundproofing.

“Beautiful downstairs small room-miserable soundproofing.”

Apr 15, 2009 by Carol from Sacramento,CA
Overall Rating: 9

• Historical building.
• Dust on the
  TV stand.

“Great location, lovely room, and comfy bed.”

Apr 14, 2009 by Rich from Richmond,CA
Overall Rating: 8

• The location of the hotel was great!
• Staff was unfriendly (lots of frowns).

“The hotel location was superb for easy access to public transportation and cable cars, shopping, theater and restaurants. Our standard room was small, yet comfortable with a flat screen TV and newer mattress and clean, high thread count cotton bedding. The historic building itself is large, warm, and welcoming.”