User Reviews for Renaissance Stanford Court

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Aug 11, 2008 by Chris from Alexandria, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was excellent!
• Construction, which when finished, is going to be beautiful but was an eyesore at the time.

“Beautiful renovations, very helpful and friendly staff. Awesome location. Gorgeous view of the bay.”

Aug 7, 2008 by Gordon from Memphis, TN
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[7]

• The remodeled rooms.
• No lobby.

“The hotel was being remodeled.”

Aug 5, 2008 by Ellen from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, excellent service, luxurious.
• Renovations to the lobby and fitness center were being done during our visit.

“Would stay there again!”

Jul 28, 2008 by Angela from Damascus, OR
Overall Rating: 1
Cleanliness:[7] • Staff:[4] • Location:[8]

• Location.
• Staff, outdated, old furniture, small room.

“This hotel is not a 4 star.”

Jul 26, 2008 by Clover from Cloverdale, CA
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[5]

• Knob Hill is a great destination, but not as home base for visiting rest of city.
• Limited restaurants, no public transport (cable cars full) hard climb up street. $45 night parking.

“Stanford Court is beginning a much needed facelift. The room was not a renovated room. Worn carpets, no air conditioning and no service to fix it. No public transportation other than cable car, which is always full. Steep hills are a challenge for walking to dine or get around to sight see.”

Jul 23, 2008 by Deanna from Aptos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Newly remolded.
• The lobby and dinning were still under construction.

“We would stay here again.”

Jul 17, 2008 by Ken from Sunnyvale, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[6]

• Great views. It will be great when the renovation is done.
• We were awoken at 6am Monday morning by construction workers using the adjacent stairwell like Grand Central Station. Front desk did nothing to help.

“I have little doubt that the Stanford Court will be 4-5 stars and an excellent place to stay, Once the renovation is complete. It's a bit of a mess right now, and our experience being awoken Monday morning at 6am by construction workers using the hallway and adjacent stairwell as a thoroughfare for equipment and personnel - despite the fact that no construction was being done on our floor and with no regard for guests on our floor, and with absolutely nothing done by the front desk or management to fix the situation.”

Jul 15, 2008 by Louis from Houston, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[6]

• Very friendly staff.
• Hotel under remodeling, old room, old furniture.

“Very nice and friendly staff, but room looked very old with only one Queen bed, even the soap and shampoo seemed from the 80's.On first floor, and there is no view at all. Decent hotel but definitely doesn't deserve 4 stars, especially while under remodeling.”

Jul 14, 2008 by Choi from Kirkland, WA
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[6]

• Location.
• Unfriendly.

“This hotel is located in Powell & CA ST, which is good location. Even though they did remodeling recently, overall the hotel still looks outdated. The rooms were clean but the staffs were not friendly. I would not stay at this hotel next time.”

Jul 14, 2008 by Steve from Weaverville, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great upscale hotel.
• Under construction.

“The hotel was as best, hotels was under construction.”

Jul 12, 2008 by Roert from Kihei, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Even though it was being remodeled and our room was not, the place was great!
• NA.

“Our room was not yet remodeled, it was in great shape. This is an excellent.”

Jul 11, 2008 by Barbara from Naples, FL
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Construction at 8 am, no fridge in room.

“The room was nice, although small. We did not know it was under construction.”

Jul 9, 2008 by Janette from New Westminster, BC CA
Overall Rating: 10
Cleanliness:[6] • Staff:[10] • Location:[10]

• The staff was friendly and helpful.
• Renovation was underway.

“Excellent location. Rooms were small, but attractive. Once the renovations are complete this will be a very nice hotel.”

Jul 9, 2008 by Sybil from Charlotte, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The plush linen and mattress.
• The hard towels.

“The hotel is undergoing construction. None of the hotel restaurants or amenities was available for usage.”

Jul 8, 2008 by Dan from Santa Clara, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[4] • Location:[10]

• Newly remodeled room.
• Had to wait over 30 min. for hot water (for hot tea) to be delivered.

“Small, but newly remodeled rooms. Comfortable beds, no noise and a sleek, simple design. Room does not come with refrigerator or traditional coffee pot to make tea/coffee. So you'll have to order hot water from room service. Which took over 30 min to have delivered. Parking is expensive.$45/day. Great location, Nob Hill next to the landmark Mark Hopkins Hotel. If you are in shape. Walk to China Town or Union Square. No hot tub or swimming pool.”

Jul 3, 2008 by Mimi from Piedmont, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, newly refurbished rooms, friendly staff.
• Still in construction phase.

“The hotel was in a great location, friendly staff, and a newly remodeled room. However, there still was construction going on, a little disorganized and street noise was heard at night.”

Jul 3, 2008 by Janet from Owings Mills, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Public hallways were bright and well light.
• Hotel lobby is being renovated, so it was not impressive on entry.

“Staff was very accommodating. Rooms were small but well furnished.”

Jul 2, 2008 by Loretta from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and newly renovated rooms.
• Lobby still under construction and not all fixtures in room yet (like minibar).

“The staff was very helpful and accommodating, and the location was wonderful. The newly remodeled rooms were nicely decorated.”

Jul 2, 2008 by Brandon from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[4]

• Great service.
• Nothing.

“Great hotel. Great place to stay.”

Jul 2, 2008 by Carol from Laguna Beach, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[5]

• History.
• No lobby and no compensation for no sitting area. Very little information about area - cable car access, bus access etc.

“If the hotel is going to operate without a lobby, something should be substituted. Free coffee was served from pots in the morning but no other niceties were offered. Very unfriendly, grim, help. Room was small, didn't know where the coffee pot was, etc. Map of city provided was very small and inadequate.”

Jun 16, 2008 by Roger from Chandler, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Superb location right on the 2 main cable car lines!
• Room was cold and thermostat didn't work. They did bring us a space heater, but that's not exactly what you expect from a four-star hotel.

“The hotel was undergoing renovations when we were there, so the famous lobby mural and the four upper floors were unavailable. The rooms were obviously older, and somewhat small, even when compared to say a Hampton Inn. The lobby staff and concierge were very helpful, arranging for a one-day rental car to be delivered to the hotel and helping us find our way on the cable car and trolley lines. The concierge did give us a bum steer on a recommendation for a restaurant in Chinatown, though. It was all non-Asian tourist types at the restaurant, the food was mediocre, and they charged for rice and tea! Stay away from the Oriental Pearl! The location of this hotel could not be better. It is at the intersection of the city's 2 main cable car lines, and right next to the famous Top of the Mark! I would love to come and stay there again after they have finished the renovations, to get the full experience.”

Jun 16, 2008 by Joann from Fresno, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, cheerful, people were very helpful.
• Electric plate in bathroom did not work, had to dry hair in bedroom with no mirror.

“Very nice upscale hotel, the room was smaller than most 4 star hotels but extremely clean. Housekeeping staff that answered the phone was abrupt but ended up being helpful.”

Jun 15, 2008 by David from Kailua-Kona, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was very nice and helpful.
• $45 per day for parking seems like a lot.

“Great location; helpful, friendly and knowledgeable employees; clean and attractive room.”

Jun 9, 2008 by Renee from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was excellent.
• Check in time was late.

“Small rooms recently remodeled. The best service I have had in years!”

Jun 9, 2008 by Wendi from Tracy, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderfully comfortable bed and attentive staff.
• NA.

“Wonderful place to stay. Staff was very helpful and hotel is very well upwept.”

Jun 9, 2008 by Crystal from Lions Bay, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location and the history of the hotel.
• The on-going construction - but that will end soon.

“This hotel is a bit of history in San Fran. - in the midst of upgrading and renovations. Awesome location, very efficient and courteous staff.”

Jun 9, 2008 by Nate from Springville, UT
Overall Rating: 7
Cleanliness:[10] • Staff:[10] •

• Nice hotel right in downtown San Fran.
• It was under construction and we got woken up by the builders.

“$51 a night for parking, and early morning wake up call provided by hammers on the wall. Not what we where expecting, but the room was nice.”

Jun 9, 2008 by Russell from Atlanta, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[9] • Location:[10]

• Good location.
• The hotel interior very dated.

“The hotel was undergoing renovation.”

Jun 8, 2008 by Ian from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bed was very comfortable!
• Room faced the loading dock of this hotel and an adjacent hotel, a bit noisy!

“A well located property in a desirable neighborhood but a bit of a hike up from the main shopping areas. The hotel was starting some needed updating renovations during my stay so some of the lobby facilities were a little basic, and the room a bit dated. The hotel gym was pleasingly comprehensive and well-maintained.”

Jun 7, 2008 by Tracy from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Great location.
• Services are space. The Concierges were not knowledgeable enough about the city.

“Well located hotel. Within walking distance of many major tourist spots. The rooms were small and the air conditioner did not work very well. Also, the hotel did not offer very much in terms of services. Overall, we had a good experience.”

Jun 5, 2008 by David from Ventura, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Big long rooms with multiple windows and large bath. GREAT staff.
• It was being remodeled.

“Great design in an excellent location. Across the street is the Tonga Room, around since the 40's and a short walk to a multitude of great venues for shopping, eating and more. Close by is the new Le Club, great place for a late night rendezvous. Nob Hill Cafe is nearby and one of the best places for Italian cuisine we have experienced.”

Jun 5, 2008 by Michelle from Sacramento, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Great location since it's on the intersection of two cable car lines.
• Hard to get to since it's on top of the hill.

“Great location though it's on top of the hill.”

Jun 4, 2008 by Sean from Danbury, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff.
• Room location (farthest possible from elevators).

“Hotel is older, but still nice. Was undergoing renovation during my stay, so I got a first floor room with a view of the parking lot. Would consider going back after renovations are completed.”

Jun 4, 2008 by Andrew R. from Vernon, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice hotel with great staff.
• The lobby was under construction.

“The hotel was great, but the lobby was under construction.”

Jun 4, 2008 by Michael from Chico, CA
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[10]

• Excellent location, staff helpful.
• Cleanliness.

“Liked the hotel, and they are in the process of remodeling, but our room could not be rated a 4 star room. Also air conditioner did not work.”

Jun 3, 2008 by Apryl from Winston Salem, NC
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Service was outstanding. So friendly and accommodating.
• It could have been cleaner, but they are remodeling.

“Outstanding service. Great location.”

Jun 3, 2008 by Debbie from Rowlett, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[5]

• Excellent staff and wonderful restaurant.
• Did not care for the location.

“Located near Nob hill which is fine if you like to do a lot of walking. However, we discovered we preferred activities near the wharf. Great hotel staff, met our every need. Fabulous restaurant with extremely attentive personnel. Hotel is currently being remodeled, but it didn't bother us at all.”

Jun 3, 2008 by Steve from Yucaipa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, excellent bed.
• No place in lobby to sit and chat as they are in remodel.

“This hotel is now on my list as a wonderful place to stay.”

May 27, 2008 by Diana from Huntington Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and friendly staff.
• Construction.

“Soon to be lovely.”

May 27, 2008 by Lanette from Amherst, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Friendly, helpful staff.
• Hotel was undergoing noisy construction and had no heat and no wireless internet.

“Hotel was undergoing noisy construction and had no heat and no wireless internet. Parking was $45 a day (high even by the high standards of San Francisco). The engineer who came to our room to fix the heat and get the internet to work tried hard to please but seemed to know very little about computers and kept giving us extraneous instructions (such as, "Make sure it's plugged in"). He also wound up giving us a space heater (which looked very old and unsafe) because he couldn't get the room heat to work at all -- and he mentioned that many people were complaining as there seemed to be no heat throughout the hotel. The top four floors of the hotel were closed for renovations, the drilling was mind-blowingly loud, the business center was closed down because of the noise of the drilling, and the sound of the wind against our corner-room windows sounded like something out of a horror movie. Half the dresser drawers wouldn't open because they were banged up against the desk. Also, the windowless basement fitness center felt isolated and a bit unsafe for a woman alone. The positives: the valet, concierge, maids and desk staff members were all super helpful and friendly. The bedding was outstanding, with super high thread count sheets and downy pillows and comforters. The trolleys went in both directions right outside the doors of the hotel, which was very convenient.”

May 26, 2008 by Mary from Pebble Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It has Style, Charm and comfort.
• It is being remodeled and the lounge was closed.

“The hotel is being remodeled so any review would be incomplete. The service was warm and professional and the beds were extremely comfortable. Despite the remodel, there was minimal noise.”

May 26, 2008 by Maureen from La Crescenta, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[5]

• The location has great historic value but our stay was horrible!
• Construction 9-5 and extremely loud! People were checking cuz of it.

“At this point, I would highly not recommend this hotel. The hotel is in full renovation. The noise is horrible and there are no public areas. The location is undesirable because it sits upon knob hill not really close to anything with a very difficult hike to get up the hill from any direction. The rooms that are available are incredibly dated and small. The furniture was at least 15-20 years old. Not a 4 star, more like a bad 2 star.”

May 25, 2008 by Sue from St Joseph, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfortable beautifully decorated rooms.
• Front desk staff person was a little snotty.

“I am going to skip over the slight inconvenience the remodeling is doing, because it will soon be over and it was very slight. When they are done this will again be a top class luxury hotel that I will be privileged to stay again. 2 blocks from Chinatown (straight up on the way back), at the crossroads of 2 cable car lines, a few blocks from Union Square shopping and dining, and a few blocks from the Wild Hustle and Bustle of Market Street. Although we did not ask for help since we were with a native San Franciscan and had been here many times, the concierges seemed to know everything they were questioned about by some 1st time international travelers and were happy to share their knowledge. All of the rest of the staff with one exception were kind and smiling and helpful. No bums hanging around here is a big plus if you have small children, but there is nothing much for your small children to do but watch TV. Very clean and can't wait to see it after the renovation.”

May 23, 2008 by Scott from Modesto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Spacious room.
• Ongoing renovation project.

“The ongoing renovations put a damper on our recent weekend trip. The room was spacious and well appointed, while the public spaces in the hotel felt cramped and unwelcoming.”

May 22, 2008 by Ron from Redondo Beach, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[6]

• The front desk and valet service was good.
• Under construction, small very outdated rooms.

“This hotel was nothing approaching the standards of a Renaissance hotel that I am accustomed to. Add to that the ongoing construction that was not disclosed until I checked in. The very meager savings was just to worth it.”

May 21, 2008 by peggy from new jersey
Overall Rating: 3
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff and service was wonderful. Great front desk manager.
• Renting rooms that were unacceptable to clients paying top dollar.

“First night we were up all night room situated in driveway lot of noise, Water in bathroom sink only trickled out took forever just to brush your teeth. Changed room for the next 3 nights air conditioning did not work was given a fan was advised by Engineer since hotel under renovation air-conditioner system was not working properly. Had to sleep with open windows and heard the Trolley all the time. However, the staff was wonderful. Manager did comp us by taking off the parking fee from our bill and also free breakfast, he was very nice about the situation. I felt we should have had the first night stay credited since we spend 4 nights there and could not sleep for two of them. Staff and service from them was wonderful possible, this was a bad time to stay there.”

May 20, 2008 by Brent from Lewisville, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The view from our 3rd floor room was excellent.
• Aged interior of the room, needs much updating.

“The Stanford Court is perfectly located directly on the cable car route between Market Street, North Beach, Fisherman's Wharf, whatever you need. The top of the Mark club is virtually next door, and my wife and I loved the cheesy, yet playful Tonga Room across the street. The staff was more than accommodating and they never failed to go above the call of duty. We will definitely stay here on our next visit.”

May 15, 2008 by Jennifer from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The hotel was in a great location with the trolley stop right at the hotel's corner.
• The parking was valet only and cost $51 per night. The hotel was being refurbished and it really needed it.

“This hotel was in a great location walking distance to lots of restaurants, China Town, Little Italy and shopping. The restaurant was beautiful, had top notch service and the food was great. Parking fees are ridiculous at $51 per night (it was cheaper at a private lot just two blocks down the street). It was also a completely non-smoking hotel. Great for non smokers but inconvenient for us. The hotel was going through major renovations and it needed a little face lift for sure.”

May 14, 2008 by Gabriela from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nob Hill location, nice room layout, great turn down service, nice bell staff.
• Renovation, limited room choices, noise from rooms next to me.

“As a former hospitality manager, I still look at hotels from a professional stand point. This Renaissance property was very nice for the price. I had a lovely room with a great canopy bed and silk-like bedding. All the bathroom sundries were the top of the line, and all was very clean and inviting. I could live without housekeeping knocking on my door at 9 AM on Sunday, knowing that check out is noon and having reports from checked-out rooms! Next time, I will put the privacy sign out. Overall, a nice hotel, skilled and friendly staff, and I will return.”

May 14, 2008 by Ann from Paradise, CA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Elegant and cushy room. Fabulous bed and A+ room service.
• Can't think of a thing.

“This hotel far exceeded our expectations. It's an older hotel, going through a complete, upscale renovation (though we never heard or saw any workers). The blend of the charming older elements with the new elegant and comfortable upgrades was delightful. We had a room (free upgrade!) that looked out on Powell St., it's cable car line, the Bay and the Transamerica building. Just lovely! The windows open for a refreshing breeze. When closed, you can barely hear the street noise. Room service was very quick and attentive. The food was delicious and attractively arranged. You can tell, this is our new favorite hotel when we go to SF to visit friends. We've stayed at lots of SF hotels, by the way, and we will definitely stay here again.”