User Reviews for Hilton San Francisco Fisherman's Wharf

Research User Reviews for Hilton San Francisco Fisherman's Wharf (1-20 of 282)

• Add Your Own Review »

Jun 27, 2009 by Steve from Grass Valley,CA
Overall Rating: 2

• Nothing.
• The staff was rude, and did absolutely nothing to make our stay better.

“We drove in my van, which was too tall for their garage, so we were immediately told by Valet parking, that we should go somewhere else, like the Holiday Inn, where we could park. I told them that I am sure the front desk should be able to sort something out, and they suggested we stay at the Holiday Inn also! If I had not already booked my room through Priceline, then I would have shifted hotels. This hotel,(dirty and noisy) the staff, everything, were the worst I have had in quite a while, and certainly did not match up to any Hilton. Pathetic!”

May 18, 2009 by Hollywood from Chandler,AZ
Overall Rating: 10

• Especially liked the hotel front desk staff, porters and front door staff, excellent folks.
• Not very sound proof, and the ceilings were quite thin, noisy stampers upstairs.

“The hotel was well situated in the Wharf for business and leisure activities, I enjoyed the morning walks all around,
very nice place, thank you.”

May 1, 2009 by Omar from Kalamazoo,MI
Overall Rating: 3

• Loud, first room went to was smoking.

“This hotel is loud, you can easily hear other guest conversations and activity above, next to and below you which was annoying. Street noise also present all night. Stay away.”

Mar 11, 2009 by Lee from Niagara Falls,NY
Overall Rating: 8

• Location was great, nice hotel.
• They charged $36 a day for parking!!!

“The hotel was very nice and in a great location. It was comfortable and convenient.”

Feb 18, 2009 by Robert from Sacramento,CA
Overall Rating: 7

• The hotel was within easy walking distance for just about everything. Hotel parking rate was good, too.
• Sounds from neighbors and foot traffic in corridor distracting from the overall comfort of the room.

“We were not disappointed. The location was easy to reach from the freeway - albeit a short drive through the city, signs guided us the whole way. We walked to North Beach, Union Square, and then dinner at Scoma's on the Wharf.”

Feb 13, 2009 by Melissa from Broussard,LA
Overall Rating: 5

• Location.
• Our room was by the smoking outdoor area.

“The location was great. Parking was very expensive.”

Jan 28, 2009 by Alan from Louisville,CO
Overall Rating: 4

• Location.
• $40+ per night parking, no WiFi, expensive internet.

“Decent location but don't use hotel's expensive $40+ per night parking. Cheaper garages nearby. Even better, take BART in from airport and if need car pick up from rent-a-car which are close.”

Dec 18, 2008 by Rich from Tahoe Vista,CA
Overall Rating: 9

• Location, friendly staff, the most comfortable bed!
• The parking charge from the hotel was ridiculous.

“The hotel was great as was expected, however paying $35 a night for parking is out of line.”

Oct 12, 2008 by augie
Overall Rating: 8

• Changed my room when
  I requested.
• Expensive parking.

“Ok.”

Oct 8, 2008 by Pat
Overall Rating: 9

• Very close to our destination - SF Fisherman's Pier.
• Room was
  ok but not great - hotel was very good.

“Excellent location - close to SF Fisherman's Pier, Ghiradelli Chocolates and much more. The staff was excellent in providing directions, and ideas for walking or near-by destinations.”

Sep 14, 2008 by George from Fort Worth, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location.
• No complimentary breakfast available.

“Overall, our experience at the Hilton was exceptional.”

Sep 13, 2008 by Naomi from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location.
• Room service.

“Room service was bad. Late delivery. Food cold and not all food delivered and had to call to ask about remaining of food.”

Sep 10, 2008 by Kent from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location, great room at a great price.
• Expensive parking for guests.

“This a is a very nice hotel in an outstanding location. Very nice rooms and attractive lobby only three blocks from the world famous Fisherman's Wharf. Safe location. Daytime Concierge was excellent in knowledge of town and restaurants directions etc. Hotel manager was very nice and fair.”

Sep 3, 2008 by Sylvia
Overall Rating: 8

• Convenient location to nearby attractions and transportation.

“This hotel is good for leisure travelers. It is really close to everything.”

Sep 1, 2008 by Sue from Weatherby Lake, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• No pool.

“Couldn't ask a question without going to the concierge, and then felt obligated to leave tip every time.”

Aug 31, 2008 by Janet from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient location.
• For a 3 star hotel, it just barely passed.

“Good location, quiet. Beds were comfortable.”

Aug 30, 2008 by Herb from Sherman Oaks, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Nothing.

“Good location, generally friendly staff.”

Aug 29, 2008 by Joe from Missoula, MT
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location.
• Pay for internet access in room.

“It's okay if you aren't on business.”

Aug 29, 2008 by James from Boulder City, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Walking distance to Fisherman's Warf.
• This hotel charges for guest parking.

“This hotel is an excellent example of Hilton high quality. However, charging guests over $40.00 per day to self-park their car is not realistic. Parking for guests should be complimentary as should their continental breakfast, which they charge over $20.00 per guest for. I would suggest that guests who fly into San Francisco not rent a vehicle and take Bart to the hotel instead. Also, don't eat at the hotel, walk a block west and eat at Denny's for 1/3 the cost for the same meal.”

Aug 28, 2008 by Terra from Eugene, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[3] • Location:[10]

• Location, comfortable and clean rooms.
• The staff member that checked us into the hotel was not friendly and borderline rude but the rest of the stay was great.

“There is a $36 per night parking charge.”

Aug 27, 2008 by Joe from Wauwatosa, WI
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• The bellman knew the area very well, and directed us to a great restaurant.
• The bell service was understaffed.

“The hotel was nice enough, but it seemed like the management was cutting corners by understaffing their bell service. I unloaded all of my bags from the car before a bellman showed up to help. When we were checking out, there was only one bellman there. We waited in the lobby for 15 minutes to store our bags so we could leave for the day.”

Aug 19, 2008 by Greg from Tega Cay, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Good location, very neat and clean, easy access to tourist attractions.
• Parking fees.

“A very nice hotel, with large rooms and a very nice lobby. Parking, while possibly in line with the market, was almost $40.00 per day.”

Aug 19, 2008 by Airian from Merced, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was very convenient to get to the trolley and the fisherman's wharf.
• There was no refrigerator and the water to the toilet/shower wasn't working properly.

“The hotel was nice. Parking on this particular day was easy to find. The staff was courteous and helpful and checked us in a bit earlier than check in time. The water to the toilet and shower wasn't working well. The only downside to the stay was there was no mini refrigerator.”

Aug 18, 2008 by Kelly from Salinas, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location, cleanliness.
• No pool or spa, pay for parking.

“Good location, safe at night to walk around with children.”

Aug 18, 2008 by Glenda from Bakersfield, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• It was very clean.
• The parking and not having a pool.

“The hotel was nicely located and very clean. I did not realize ahead of time that I had to pay for parking. The room was nice, but it got a little noisy from the street.”

Aug 4, 2008 by Bill from Weaverville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was immaculate, the service was excellent and it was close to where we wanted to be.
• I expected free in-room wireless from a hotel of this caliber.

“The hotel was in a great location, the lobby was a very welcoming area for tired tourists, and the staff was easily the friendliest we met in 15 days of travel. Rooms were spacious (we were traveling with 13-year old and 14-year old boys), very clean and nicely appointed.”

Jul 30, 2008 by Chadwick from Saint Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Located right at Fisherman's Wharf.
• Rooms appeared a bit outdated.

“Located a short walk from the center of Fisherman's Wharf and public transportation, the Hilton is a great hotel for SF sightseeing. Would benefit from free WiFi. I'd definitely stay again.”

Jul 30, 2008 by Emily from Sacramento, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable beds and pillows, only 3 floors to travel, restaurant in hotel.
• Hot water did not get hot, glasses were glass, not good for children, a lot of street noise.

“The street noise and the noise from the people up stairs was too loud. Should have better windows to keep the noise out. The hot water never got hot enough in the shower and I was on the 2nd floor. I like the underneath parking, only 3 stories to travel in the elevator and a restaurant in the hotel.”

Jul 29, 2008 by Marilyn from Tacoma, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The location was good.
• There was no pool or hot tub.

“The check in agent mentioned in a condescending manner. That's the first time I've ever had it mentioned.”

Jul 28, 2008 by Larry from Lompoc, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was more than willing to help us out with what ever we asked.
• We both wished it had a little fridge in the room.

“The Hilton and its employees were all great. The location was perfect for us and what we wanted to see and do for our first trip to San Francisco.”

Jul 28, 2008 by Lee A. from Friendswood, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location!
• Rooms need to be updated. Rooms could be cleaner.

“It was good overall, but I expected it to be more updated and cleaner.”

0 of 1 people found this review helpful.

Jul 27, 2008 by Dan from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location.
• Ok but expected better from Hilton.

“No major complaints but expected better from Hilton.”

Jul 24, 2008 by Deborah from Simi Valley, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Worth the price.
• The first room we had was extremely noisy on the street side. Not restful.

“Overall the hotel was very nice. The staff was very accommodating and friendly. Our original room was extremely noisy as it sat 2nd floor up, street side, on a corner. The 2nd night we switched rooms to sit courtyard side and it was perfect.”

Jul 18, 2008 by Mary from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very quiet room, 2 block walk to everything, (shopping, cable cars, restaurants). Very convenient location! Staff was very nice!
• We were only offered the handicap room upon check-in. It was fine, but we weren't given another choice.

“The hotel was very nice. We didn't dine there, so can't comment on that. The beds were wonderful! This hotel does not have a pool, but it is very convenient to shopping, restaurants, cable cars, and the Wharf. Staff was very friendly. Free Wi-Fi in lobby only. We enjoyed our stay.”

Jul 17, 2008 by Lawrence W. from Santa Ana, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The price was outstanding for the hotel type and location.
• Parking was a bit too high.

“You can not go wrong with a Hilton Hotel. The staff was friendly, especially at the front desk and the room was nicely appointed and clean.”

Jul 16, 2008 by Bob from Durham, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Expensive business center.

“I enjoyed the hotel a lot. Parking is high though but not as bad as downtown/union square.”

Jul 15, 2008 by Jan from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and the location was excellent.
• Nothing.

“We really enjoyed the stay. The hotel was located close to what we wanted to see in the area. The room was very comfortable and clean!”

Jul 14, 2008 by Eliza from Avila Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and convenience of location.
• Interior room and bathroom decor. Too dark. Needs updating.

“Hilton Hotels are wonderful. This one especially for its convenient location to all wonderful things San Francisco! It is definitely a place we always choose to stay with/without our children.”

Jul 12, 2008 by Kristi from Roseville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean.
• The beds were too small, and no refrigerators in room.

“The beds were a little small for a couple. They need to put little refrigerators in the room. Other than that it was nice.”

Jul 10, 2008 by Jim from Fall River, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean. Comfortable. Great location.
• Can't really complain.

“Worth the price and would stay again. Great location just minutes away from the Wharf. Lots around the area to do and see.”

Jul 9, 2008 by Michael from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing!
• Dirty! Staff not accommodating, the entire Hotel smelled of cigarette smoke, rooms small and noisy.

“No mini bar and the outside noise made sleeping impossible. I have stayed at hundreds of hotels and this Hilton was the worst hotel stay of my life time and I am 44 years old. The fire alarm sounded off at 4 am on Sat. 07/05/08 and no hotel staff did a floor to floor search or knocked on our door. We dressed real fast but then thought it was a false alarm so did not leave. We noticed several guests fleeing but again-no hotel staff checked the floors or called the rooms to make sure we evacuated or gave an-all clear to go back in. What a nightmare! Hilton should be ashamed of this hotel.”

Jul 3, 2008 by Debbie from Walnut Creek, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff were excellent. Very friendly. Great location.
• The room was pretty small.

“I will highly recommend this hotel because of its staff and location. The hotel was very clean and the food was excellent. Great location & great staff.”

Jul 3, 2008 by Philip from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was clean, well maintained and centrally located.
• The parking was very expensive and the 36 dollar a day fee did not include a 5.40 tax.

“This is a solid hotel which is centrally located, clean and safe.”

Jul 2, 2008 by Linda from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Cleaners knocking on the door early in the morning.

“Great Location.”

Jun 28, 2008 by S from Stockton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Seem clean, location.
• No FREE internet in the room.

“King bed was still to short. Parking stalls to small.”

Jun 9, 2008 by Angie from Mckinney, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• The proximity to Fisherman's Wharf.
• Parking was $45 a night!

“The room we directed to was filthy and never cleaned. We moved to another room and it was ok. This is a non-smoking hotel but smoke lingered throughout the hallways.”

Jun 6, 2008 by Kannai from Rancho Cordova, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was real close to the Warf.
• You had to pay to park there 30 per day is horrible.

“I think that if you stay at the hotel you should be able to park in the garage for free at least.”

Jun 5, 2008 by Sasathorn from Plano, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient area.
• Small room, over rating, unreasonable price.

“The hotel is old and need updating. The room is really small and has a little smell (old place smell).”

May 30, 2008 by Michelle from Costa Mesa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, knowledgeable staff.
• No coffee shop or stores for miscellaneous purchase needs.

“The Hilton Wharf is a great hotel for travelers who want to focus on spending time doing touristy things in San Francisco including visiting Pier 39, Ghirardelli Square, the Golden Gate Bridge, Fisherman's Wharf and Alcatraz. The hotel location was perfect and very close to the cable cars and trolley cars so all parts of the city that a tourist is likely interested to see are extremely accessible.”

1 of 1 people found this review helpful.

May 30, 2008 by Valencia from Santa Monica, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly room cleaners.
• Computer was down when it was time to check in. had to wait for hours in the lobby to get checked in.

“First day experience wasn't too good. The computer was down and the staff told us to wait at the lobby for 2 hours till they get the computers fixed. The hotel then sent us an apology letter to us the next morning explaining what exactly had happened. It was after all, wasn't their fault. Instead of getting all their guests to wait at the very small lobby, they could have at least sent us a complimentary meal or some sort of compensation for the few hours we wasted down at the lobby.”