User Reviews for Hilton San Francisco Fisherman's Wharf

Research User Reviews for Hilton San Francisco Fisherman's Wharf (21-40 of 271)

• Add Your Own Review »

Jul 27, 2008 by Dan from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location.
• Ok but expected better from Hilton.

“No major complaints but expected better from Hilton.”

Jul 24, 2008 by Deborah from Simi Valley, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Worth the price.
• The first room we had was extremely noisy on the street side. Not restful.

“Overall the hotel was very nice. The staff was very accommodating and friendly. Our original room was extremely noisy as it sat 2nd floor up, street side, on a corner. The 2nd night we switched rooms to sit courtyard side and it was perfect.”

Jul 18, 2008 by Mary from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very quiet room, 2 block walk to everything, (shopping, cable cars, restaurants). Very convenient location! Staff was very nice!
• We were only offered the handicap room upon check-in. It was fine, but we weren't given another choice.

“The hotel was very nice. We didn't dine there, so can't comment on that. The beds were wonderful! This hotel does not have a pool, but it is very convenient to shopping, restaurants, cable cars, and the Wharf. Staff was very friendly. Free Wi-Fi in lobby only. We enjoyed our stay.”

Jul 17, 2008 by Lawrence W. from Santa Ana, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The price was outstanding for the hotel type and location.
• Parking was a bit too high.

“You can not go wrong with a Hilton Hotel. The staff was friendly, especially at the front desk and the room was nicely appointed and clean.”

Jul 16, 2008 by Bob from Durham, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Expensive business center.

“I enjoyed the hotel a lot. Parking is high though but not as bad as downtown/union square.”

Jul 15, 2008 by Jan from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and the location was excellent.
• Nothing.

“We really enjoyed the stay. The hotel was located close to what we wanted to see in the area. The room was very comfortable and clean!”

Jul 14, 2008 by Eliza from Avila Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and convenience of location.
• Interior room and bathroom decor. Too dark. Needs updating.

“Hilton Hotels are wonderful. This one especially for its convenient location to all wonderful things San Francisco! It is definitely a place we always choose to stay with/without our children.”

Jul 12, 2008 by Kristi from Roseville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean.
• The beds were too small, and no refrigerators in room.

“The beds were a little small for a couple. They need to put little refrigerators in the room. Other than that it was nice.”

Jul 10, 2008 by Jim from Fall River, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean. Comfortable. Great location.
• Can't really complain.

“Worth the price and would stay again. Great location just minutes away from the Wharf. Lots around the area to do and see.”

Jul 9, 2008 by Michael from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing!
• Dirty! Staff not accommodating, the entire Hotel smelled of cigarette smoke, rooms small and noisy.

“No mini bar and the outside noise made sleeping impossible. I have stayed at hundreds of hotels and this Hilton was the worst hotel stay of my life time and I am 44 years old. The fire alarm sounded off at 4 am on Sat. 07/05/08 and no hotel staff did a floor to floor search or knocked on our door. We dressed real fast but then thought it was a false alarm so did not leave. We noticed several guests fleeing but again-no hotel staff checked the floors or called the rooms to make sure we evacuated or gave an-all clear to go back in. What a nightmare! Hilton should be ashamed of this hotel.”

Jul 3, 2008 by Debbie from Walnut Creek, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff were excellent. Very friendly. Great location.
• The room was pretty small.

“I will highly recommend this hotel because of its staff and location. The hotel was very clean and the food was excellent. Great location & great staff.”

Jul 3, 2008 by Philip from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was clean, well maintained and centrally located.
• The parking was very expensive and the 36 dollar a day fee did not include a 5.40 tax.

“This is a solid hotel which is centrally located, clean and safe.”

Jul 2, 2008 by Linda from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Cleaners knocking on the door early in the morning.

“Great Location.”

Jun 28, 2008 by S from Stockton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Seem clean, location.
• No FREE internet in the room.

“King bed was still to short. Parking stalls to small.”

Jun 9, 2008 by Angie from Mckinney, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• The proximity to Fisherman's Wharf.
• Parking was $45 a night!

“The room we directed to was filthy and never cleaned. We moved to another room and it was ok. This is a non-smoking hotel but smoke lingered throughout the hallways.”

Jun 6, 2008 by Kannai from Rancho Cordova, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was real close to the Warf.
• You had to pay to park there 30 per day is horrible.

“I think that if you stay at the hotel you should be able to park in the garage for free at least.”

Jun 5, 2008 by Sasathorn from Plano, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient area.
• Small room, over rating, unreasonable price.

“The hotel is old and need updating. The room is really small and has a little smell (old place smell).”

May 30, 2008 by Michelle from Costa Mesa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, knowledgeable staff.
• No coffee shop or stores for miscellaneous purchase needs.

“The Hilton Wharf is a great hotel for travelers who want to focus on spending time doing touristy things in San Francisco including visiting Pier 39, Ghirardelli Square, the Golden Gate Bridge, Fisherman's Wharf and Alcatraz. The hotel location was perfect and very close to the cable cars and trolley cars so all parts of the city that a tourist is likely interested to see are extremely accessible.”

May 30, 2008 by Valencia from Santa Monica, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly room cleaners.
• Computer was down when it was time to check in. had to wait for hours in the lobby to get checked in.

“First day experience wasn't too good. The computer was down and the staff told us to wait at the lobby for 2 hours till they get the computers fixed. The hotel then sent us an apology letter to us the next morning explaining what exactly had happened. It was after all, wasn't their fault. Instead of getting all their guests to wait at the very small lobby, they could have at least sent us a complimentary meal or some sort of compensation for the few hours we wasted down at the lobby.”

May 30, 2008 by Melody from La Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the close location to many of san Franciscos greatest attractions.
• I would have liked to see more for younger children but the hotel courtesy and appearance more than made up for it.

“I would definitely recommend this hotel to anyone. It's very close to many tourist attractions and located in beautiful fisherman's wharf!”

May 28, 2008 by Thomas from Boyes, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location to the wharf.
• Expensive parking, limited parking on the street.

“Great hotel for the money. Clean, great location, great staff and perfect room. I'd stay again.”

May 8, 2008 by Richard from San Francisco, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Room was clean and met all of our needs.
• Had a bad smell in the elevator lobby. Price of food not posted.

“Location was good. There are allot of conveniences near by. Room was clean and staff was very helpful. Breakfast buffet price was not posted and cost over $50 with tip.”

Mar 28, 2008 by Ken from Harrison Township, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close proximity to everything.
• Buffet breakfast way to expensive for families, I've stayed in Hilton's that gave these as complimentary.

“I would definitely go back but I would avoid the restaurant and I noticed that if you showered in the evening there was plenty of hot water but if you showered after 8:00 a.m. it was Luke warm!”

Mar 24, 2008 by Nitya from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Complimentary Business Center.
• The TV was old- not clear picture; the bathroom light could not be turned off.

“Great location, walking distance to Pier 39! The hotel rooms were clean, and beautifully decorated- but a little dark. The Front desk and Room service staff were extremely courteous. We enjoyed the in-room dining breakfast!”

Mar 15, 2008 by Kelly from Olathe, KS
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were nice and comfortable.
• The $36 parking fee for parking at the hotel.

“I thought the parking charges for staying at the hotel were not right. People who pay to stay should be able to park free.”

Mar 12, 2008 by Brad from Galt, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive, conveniently located.

“The Hilton Hotel at Bay and Jones Streets is a well kept conveniently located hotel with friendly, caring, helpful staff. Certainly one of the best hotels I have stayed in. I will stay here again.”

Mar 7, 2008 by Laura from Sparks, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• clean, friendly, professional but expensive parking rates.
• Expensive parking rates.

“I recommend it to anyone. Great location and great price.”

Mar 6, 2008 by Steve from Jackson, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Perfect location for fine dining.
• Parking cost $41.00 for less than 24 hours.

“Good hotel with great location just a block away from Fisherman's Wharf and several blocks from Little Italy. However, parking rates are outrageous. I had to pay $41.00 for less than 24 hours of parking. That was a third of my total hotel bill!”

Feb 20, 2008 by Tara from Rome, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the rooms, the beds were very comfy.
• Leave out more sugar & coffee.

“Do you actually take out the glasses that's in the rooms to get cleaned or do they just wipe them out with there cleaning cloth? I would like to no please.”

Feb 6, 2008 by Terry from Buena Park, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The linens and toiletries were excellent.
• A bit noisy - traffic (to be expected from a room facing the street) but also noise from upstairs.

“Great location for tourists who want to see San Francisco!”

Feb 4, 2008 by King K. from Fair Oaks, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• They moved me to a much quitter room after the first night.
• The parking was very expensive.

“Clean and quite nice restaurant too. I would stay there again.”

Jan 31, 2008 by Melissa from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Access to everything, convenient.
• Parking $32 a day.

“Other than the surprise cost of parking at check-out everything was perfect.”

Jan 24, 2008 by Kevin from Cambridge, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[7]

• Large, fairly clean room.

“I flew over from the East Coast, so was a bit disoriented by the time difference. I had arrived at the hotel thinking it was much later than it was, but it was 1:45 p.m. Later, I realized the hotel had a check-in time of 3:00 p.m. instead. Nevertheless, when I approached the front desk unaware of the time, the lady actually said, "it's not even 2 p.m. yet!" Then, she turned around and continued whatever she was doing. I was very surprised at her tone of voice. Then, another man said he would see if they had rooms available. When asked for a room with 1 bed instead of 2 doubles, he said in a very condescending way and proceeded to say they were all booked. It was his tone of voice that really bothered me. Upon checking into the room, it seemed fine. It was clean and spacious, but on the first floor facing a major street with lots of traffic noise. I didn't complain about the traffic noise, but I found out the next day that the hotel was renovating the room right above me. People were pounding, ripping carpet, and moving furniture starting at 8 a.m. all the way through 5:30 p.m.! Sometimes, the pounding was so hard and loud our walls shook! They purposely put us in a room right under the construction, and they didn't even warn us or apologize! How could they not have known they were renovating a room a day before the renovations begun? When we called, they did not apologize (till about the 4th call) and said the renovations were going on through the rest of the week. It started everyday at 8 a.m. Finally, they offered to move our room but they said there are other rooms around that are being renovated too. We later declined and opted to stay in our room. All in all, I would be wary about recommending this.”

Jan 16, 2008 by Nbde from Bakersfield, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[7]

• Spacious room, amenities, close to cable car and tram.
• Staff was so-so. Concierge forgot to do a task for us, 2 phones in room, one broken.

“Clean, tasteful, spacious rooms near cable car, tram stop, Fisherman's Wharf, restaurants. The hotel staff was not always helpful but on the whole a nice place to stay.”

Jan 10, 2008 by Rich from Corona, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The Hilton at the Wharf is a "nice" hotel with a friendly staff.
• The beds were extremely uncomfortable, not at all what I expected.

“My overall experience at the Hotel was definitely a good one. The staff was friendly and obliging. The hotel is clean and located within walking and cable car distance to many of San Francisco's famed attractions. The room was clean and modestly decorated. The big negative were the beds. They are "doubles" rather that "queen" and they were very uncomfortable, being both hard and sagging. The combination of minimal size and condition of the bed made for poor sleep. The sleeping conditions were not at all up to the usual level of what I have come to expect from an upscale hotel and certainly not what I expect from a Hilton. All being said, we did enjoy our stay.”

Dec 23, 2007 by Marisela from Laguna Niguel, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is very convenient to all tourist attractions easy to access.
• Room a bit small and was near smoking area so it smell of cigarette.

“The price was wonderful, the service great, the staff always willing to do something for us and very knowledgeable of the area. We already told family and friends about it.”

Dec 14, 2007 by Rachel from West Lafayette, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice room decor, comfort level, bath products.
• Un necessary charge for internet service and loud rooms that faced major roads.

“The Hilton fisherman's wharf is an excellent "home base" for tourist exploring and will give you convenient access to major attractions and public transportation lines. Certainly, this is an upscale hotel but nothing excessively lavish (restaurant outlets, spa, etc). The staff is friendly and although the room type I booked (king) was unavailable, management tried to accommodate me the second day of my stay. Drawbacks are that some of the rooms face a very loud intersection of 3 major streets and sleep could be difficult. Also, be prepared to pay for internet, phone calls, etc.”

Nov 29, 2007 by Riaz from Pasadena, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to the places wanted to visit convenient parking clean staff was friendly.
• Did not mention about parking & occupancy charges ahead. Per day they charged $32 and almost $4.68 for occupancy taxes.

“Located in the heart of downtown, rooms are clean; they provided coffee, and calming tea bags. Parking was available.”

Nov 29, 2007 by Heidi from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Good location and friendly staff.

“Great location if you want to stay on the wharf side and close to the cable cars.”

Nov 28, 2007 by Judy from Cerritos, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel staff was excellent. The Air Conditioning unit in the room was extremely noisy, however the location was fantastic.
• The walls are thin, so everything can be heard from the hallways & next room.

“I was a bit under whelmed when I first entered our hotel room. It was smaller than I'm used to, but I'm told all San Fran hotel rooms are small. My family enjoyed the stay though. I have 2 small children and they were fine with the room. The bath was a bit old and not so clean, I found hairs. The staff was excellent though. Location is fantastic!”

Nov 21, 2007 by Erich from Santa Maria, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was excellent, friendly and courteous.
• Parking fee, believe if staying at the hotel parking should be free.

“The hotel is located within walking distance to fisherman's wharf. Staff was excellent and friendly, great place to stay highly recommend others to stay.”

Nov 15, 2007 by Julie from Grants Pass, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The room was spacious and the location great!
• The windows were thin and there was a lot of noise from the courtyard.

“The hotel was expensive but its location and parking policy almost made up for it.”

Sep 13, 2007 by Melissa from Glendale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location, the hotel staff was very friendly and allowed us to do late check out with no hassle.
• I asked for 1 bed and received 2 beds, but it all worked out!

“Hotel was clean, upscale and staff was extremely friendly. Parking was safe and very handy in San Fran! I loved all the small touches in the room. Beds were so comfortable! I Recommend this hotel! We will be staying again.”

1 of 1 people found this review helpful.

Jul 26, 2007 by Sally from Bethel Park, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was within walking distance to many attractions.
• It is pricey to park a car, but we did not have a car!

“Nice lobby, clean and nice room, Great location.”

1 of 1 people found this review helpful.

Jul 19, 2007 by Barbara from Leawood, KS
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location.
• Noisy.

“They put us in a corner room on the first level which was where two busy streets intersected. It was horribly noisy all night long.”

Jul 19, 2007 by Ann from Livermore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Check-in and out convenient and friendly.
• Room was very dark. Patio Heaters not working.

“The Hilton, Fisherman's Wharf is very conveniently located to tourist attractions. The room was comfortable with a luxurious bed at the focal. Parking was convenient to the property, although expensive. There is a private patio area for guests that is not accessible to the general public. The free standing heaters were not filled however, which kept us from using the patio as it was a cool evening.”

1 of 1 people found this review helpful.

Jul 17, 2007 by Georgiana from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, parking garage.
• Room smelled like smoke or mold. Concierge was either not there or had a line.

“Location is best feature.”

Jul 14, 2007 by Anthony from Lodi, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy to find. Just a few steps away from shopping and dining.
• Very noisy walls are thin and you can hear everything going on outside and upstairs. Windows are not sound proof.

“Very nice room. Clean and neat, but very noisy. Hard to get a full night sleep. You hear everything going on outside and upstairs. Windows should be upgraded to dual pane.”

1 of 1 people found this review helpful.

Jul 11, 2007 by Elaine from West Haven, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable clean rooms.
• Full size beds too small - prefer queens, no fridge.

“The Hilton Fisherman's Wharf is in a great location, offers comfortable but not roomy accommodations. Parking was not included in the price and cost $36 per day. No pool, no free breakfast, no computer access. Rooms were clean although a little noisy (thin walls).”

1 of 1 people found this review helpful.

Jul 10, 2007 by Scott from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location just a couple of blocks from pier 39.
• Price of the breakfast could have gone out cheaper and better food.

“This hotel is a true Hilton the quality of the people was just superb. The cleaselyness was outstanding. The only bummer was no continental breakfast.”

1 of 1 people found this review helpful.