User Reviews for Hilton San Francisco Fisherman's Wharf

Research User Reviews for Hilton San Francisco Fisherman's Wharf (21-40 of 282)

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Aug 27, 2008 by Joe from Wauwatosa, WI
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• The bellman knew the area very well, and directed us to a great restaurant.
• The bell service was understaffed.

“The hotel was nice enough, but it seemed like the management was cutting corners by understaffing their bell service. I unloaded all of my bags from the car before a bellman showed up to help. When we were checking out, there was only one bellman there. We waited in the lobby for 15 minutes to store our bags so we could leave for the day.”

Aug 19, 2008 by Greg from Tega Cay, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Good location, very neat and clean, easy access to tourist attractions.
• Parking fees.

“A very nice hotel, with large rooms and a very nice lobby. Parking, while possibly in line with the market, was almost $40.00 per day.”

Aug 19, 2008 by Airian from Merced, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was very convenient to get to the trolley and the fisherman's wharf.
• There was no refrigerator and the water to the toilet/shower wasn't working properly.

“The hotel was nice. Parking on this particular day was easy to find. The staff was courteous and helpful and checked us in a bit earlier than check in time. The water to the toilet and shower wasn't working well. The only downside to the stay was there was no mini refrigerator.”

Aug 18, 2008 by Kelly from Salinas, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location, cleanliness.
• No pool or spa, pay for parking.

“Good location, safe at night to walk around with children.”

Aug 18, 2008 by Glenda from Bakersfield, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• It was very clean.
• The parking and not having a pool.

“The hotel was nicely located and very clean. I did not realize ahead of time that I had to pay for parking. The room was nice, but it got a little noisy from the street.”

Aug 4, 2008 by Bill from Weaverville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was immaculate, the service was excellent and it was close to where we wanted to be.
• I expected free in-room wireless from a hotel of this caliber.

“The hotel was in a great location, the lobby was a very welcoming area for tired tourists, and the staff was easily the friendliest we met in 15 days of travel. Rooms were spacious (we were traveling with 13-year old and 14-year old boys), very clean and nicely appointed.”

Jul 30, 2008 by Chadwick from Saint Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Located right at Fisherman's Wharf.
• Rooms appeared a bit outdated.

“Located a short walk from the center of Fisherman's Wharf and public transportation, the Hilton is a great hotel for SF sightseeing. Would benefit from free WiFi. I'd definitely stay again.”

Jul 30, 2008 by Emily from Sacramento, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable beds and pillows, only 3 floors to travel, restaurant in hotel.
• Hot water did not get hot, glasses were glass, not good for children, a lot of street noise.

“The street noise and the noise from the people up stairs was too loud. Should have better windows to keep the noise out. The hot water never got hot enough in the shower and I was on the 2nd floor. I like the underneath parking, only 3 stories to travel in the elevator and a restaurant in the hotel.”

Jul 29, 2008 by Marilyn from Tacoma, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The location was good.
• There was no pool or hot tub.

“The check in agent mentioned in a condescending manner. That's the first time I've ever had it mentioned.”

Jul 28, 2008 by Larry from Lompoc, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was more than willing to help us out with what ever we asked.
• We both wished it had a little fridge in the room.

“The Hilton and its employees were all great. The location was perfect for us and what we wanted to see and do for our first trip to San Francisco.”

Jul 28, 2008 by Lee A. from Friendswood, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location!
• Rooms need to be updated. Rooms could be cleaner.

“It was good overall, but I expected it to be more updated and cleaner.”

0 of 1 people found this review helpful.

Jul 27, 2008 by Dan from London, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location.
• Ok but expected better from Hilton.

“No major complaints but expected better from Hilton.”

Jul 24, 2008 by Deborah from Simi Valley, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Worth the price.
• The first room we had was extremely noisy on the street side. Not restful.

“Overall the hotel was very nice. The staff was very accommodating and friendly. Our original room was extremely noisy as it sat 2nd floor up, street side, on a corner. The 2nd night we switched rooms to sit courtyard side and it was perfect.”

Jul 18, 2008 by Mary from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very quiet room, 2 block walk to everything, (shopping, cable cars, restaurants). Very convenient location! Staff was very nice!
• We were only offered the handicap room upon check-in. It was fine, but we weren't given another choice.

“The hotel was very nice. We didn't dine there, so can't comment on that. The beds were wonderful! This hotel does not have a pool, but it is very convenient to shopping, restaurants, cable cars, and the Wharf. Staff was very friendly. Free Wi-Fi in lobby only. We enjoyed our stay.”

Jul 17, 2008 by Lawrence W. from Santa Ana, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The price was outstanding for the hotel type and location.
• Parking was a bit too high.

“You can not go wrong with a Hilton Hotel. The staff was friendly, especially at the front desk and the room was nicely appointed and clean.”

Jul 16, 2008 by Bob from Durham, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Expensive business center.

“I enjoyed the hotel a lot. Parking is high though but not as bad as downtown/union square.”

Jul 15, 2008 by Jan from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and the location was excellent.
• Nothing.

“We really enjoyed the stay. The hotel was located close to what we wanted to see in the area. The room was very comfortable and clean!”

Jul 14, 2008 by Eliza from Avila Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and convenience of location.
• Interior room and bathroom decor. Too dark. Needs updating.

“Hilton Hotels are wonderful. This one especially for its convenient location to all wonderful things San Francisco! It is definitely a place we always choose to stay with/without our children.”

Jul 12, 2008 by Kristi from Roseville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean.
• The beds were too small, and no refrigerators in room.

“The beds were a little small for a couple. They need to put little refrigerators in the room. Other than that it was nice.”

Jul 10, 2008 by Jim from Fall River, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean. Comfortable. Great location.
• Can't really complain.

“Worth the price and would stay again. Great location just minutes away from the Wharf. Lots around the area to do and see.”

Jul 9, 2008 by Michael from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing!
• Dirty! Staff not accommodating, the entire Hotel smelled of cigarette smoke, rooms small and noisy.

“No mini bar and the outside noise made sleeping impossible. I have stayed at hundreds of hotels and this Hilton was the worst hotel stay of my life time and I am 44 years old. The fire alarm sounded off at 4 am on Sat. 07/05/08 and no hotel staff did a floor to floor search or knocked on our door. We dressed real fast but then thought it was a false alarm so did not leave. We noticed several guests fleeing but again-no hotel staff checked the floors or called the rooms to make sure we evacuated or gave an-all clear to go back in. What a nightmare! Hilton should be ashamed of this hotel.”

Jul 3, 2008 by Debbie from Walnut Creek, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff were excellent. Very friendly. Great location.
• The room was pretty small.

“I will highly recommend this hotel because of its staff and location. The hotel was very clean and the food was excellent. Great location & great staff.”

Jul 3, 2008 by Philip from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was clean, well maintained and centrally located.
• The parking was very expensive and the 36 dollar a day fee did not include a 5.40 tax.

“This is a solid hotel which is centrally located, clean and safe.”

Jul 2, 2008 by Linda from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Cleaners knocking on the door early in the morning.

“Great Location.”

Jun 28, 2008 by S from Stockton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Seem clean, location.
• No FREE internet in the room.

“King bed was still to short. Parking stalls to small.”

Jun 9, 2008 by Angie from Mckinney, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• The proximity to Fisherman's Wharf.
• Parking was $45 a night!

“The room we directed to was filthy and never cleaned. We moved to another room and it was ok. This is a non-smoking hotel but smoke lingered throughout the hallways.”

Jun 6, 2008 by Kannai from Rancho Cordova, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was real close to the Warf.
• You had to pay to park there 30 per day is horrible.

“I think that if you stay at the hotel you should be able to park in the garage for free at least.”

Jun 5, 2008 by Sasathorn from Plano, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient area.
• Small room, over rating, unreasonable price.

“The hotel is old and need updating. The room is really small and has a little smell (old place smell).”

May 30, 2008 by Michelle from Costa Mesa, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, knowledgeable staff.
• No coffee shop or stores for miscellaneous purchase needs.

“The Hilton Wharf is a great hotel for travelers who want to focus on spending time doing touristy things in San Francisco including visiting Pier 39, Ghirardelli Square, the Golden Gate Bridge, Fisherman's Wharf and Alcatraz. The hotel location was perfect and very close to the cable cars and trolley cars so all parts of the city that a tourist is likely interested to see are extremely accessible.”

1 of 1 people found this review helpful.

May 30, 2008 by Valencia from Santa Monica, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly room cleaners.
• Computer was down when it was time to check in. had to wait for hours in the lobby to get checked in.

“First day experience wasn't too good. The computer was down and the staff told us to wait at the lobby for 2 hours till they get the computers fixed. The hotel then sent us an apology letter to us the next morning explaining what exactly had happened. It was after all, wasn't their fault. Instead of getting all their guests to wait at the very small lobby, they could have at least sent us a complimentary meal or some sort of compensation for the few hours we wasted down at the lobby.”

May 30, 2008 by Melody from La Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the close location to many of san Franciscos greatest attractions.
• I would have liked to see more for younger children but the hotel courtesy and appearance more than made up for it.

“I would definitely recommend this hotel to anyone. It's very close to many tourist attractions and located in beautiful fisherman's wharf!”

May 28, 2008 by Thomas from Boyes, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location to the wharf.
• Expensive parking, limited parking on the street.

“Great hotel for the money. Clean, great location, great staff and perfect room. I'd stay again.”

May 8, 2008 by Richard from San Francisco, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Room was clean and met all of our needs.
• Had a bad smell in the elevator lobby. Price of food not posted.

“Location was good. There are allot of conveniences near by. Room was clean and staff was very helpful. Breakfast buffet price was not posted and cost over $50 with tip.”

Mar 28, 2008 by Ken from Harrison Township, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close proximity to everything.
• Buffet breakfast way to expensive for families, I've stayed in Hilton's that gave these as complimentary.

“I would definitely go back but I would avoid the restaurant and I noticed that if you showered in the evening there was plenty of hot water but if you showered after 8:00 a.m. it was Luke warm!”

Mar 24, 2008 by Nitya from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Complimentary Business Center.
• The TV was old- not clear picture; the bathroom light could not be turned off.

“Great location, walking distance to Pier 39! The hotel rooms were clean, and beautifully decorated- but a little dark. The Front desk and Room service staff were extremely courteous. We enjoyed the in-room dining breakfast!”

Mar 15, 2008 by Kelly from Olathe, KS
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were nice and comfortable.
• The $36 parking fee for parking at the hotel.

“I thought the parking charges for staying at the hotel were not right. People who pay to stay should be able to park free.”

Mar 12, 2008 by Brad from Galt, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive, conveniently located.

“The Hilton Hotel at Bay and Jones Streets is a well kept conveniently located hotel with friendly, caring, helpful staff. Certainly one of the best hotels I have stayed in. I will stay here again.”

Mar 7, 2008 by Laura from Sparks, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• clean, friendly, professional but expensive parking rates.
• Expensive parking rates.

“I recommend it to anyone. Great location and great price.”

Mar 6, 2008 by Steve from Jackson, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Perfect location for fine dining.
• Parking cost $41.00 for less than 24 hours.

“Good hotel with great location just a block away from Fisherman's Wharf and several blocks from Little Italy. However, parking rates are outrageous. I had to pay $41.00 for less than 24 hours of parking. That was a third of my total hotel bill!”

Feb 20, 2008 by Tara from Rome, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the rooms, the beds were very comfy.
• Leave out more sugar & coffee.

“Do you actually take out the glasses that's in the rooms to get cleaned or do they just wipe them out with there cleaning cloth? I would like to no please.”

Feb 6, 2008 by Terry from Buena Park, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The linens and toiletries were excellent.
• A bit noisy - traffic (to be expected from a room facing the street) but also noise from upstairs.

“Great location for tourists who want to see San Francisco!”

Feb 4, 2008 by King K. from Fair Oaks, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• They moved me to a much quitter room after the first night.
• The parking was very expensive.

“Clean and quite nice restaurant too. I would stay there again.”

Jan 31, 2008 by Melissa from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Access to everything, convenient.
• Parking $32 a day.

“Other than the surprise cost of parking at check-out everything was perfect.”

Jan 24, 2008 by Kevin from Cambridge, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[7]

• Large, fairly clean room.

“I flew over from the East Coast, so was a bit disoriented by the time difference. I had arrived at the hotel thinking it was much later than it was, but it was 1:45 p.m. Later, I realized the hotel had a check-in time of 3:00 p.m. instead. Nevertheless, when I approached the front desk unaware of the time, the lady actually said, "it's not even 2 p.m. yet!" Then, she turned around and continued whatever she was doing. I was very surprised at her tone of voice. Then, another man said he would see if they had rooms available. When asked for a room with 1 bed instead of 2 doubles, he said in a very condescending way and proceeded to say they were all booked. It was his tone of voice that really bothered me. Upon checking into the room, it seemed fine. It was clean and spacious, but on the first floor facing a major street with lots of traffic noise. I didn't complain about the traffic noise, but I found out the next day that the hotel was renovating the room right above me. People were pounding, ripping carpet, and moving furniture starting at 8 a.m. all the way through 5:30 p.m.! Sometimes, the pounding was so hard and loud our walls shook! They purposely put us in a room right under the construction, and they didn't even warn us or apologize! How could they not have known they were renovating a room a day before the renovations begun? When we called, they did not apologize (till about the 4th call) and said the renovations were going on through the rest of the week. It started everyday at 8 a.m. Finally, they offered to move our room but they said there are other rooms around that are being renovated too. We later declined and opted to stay in our room. All in all, I would be wary about recommending this.”

Jan 16, 2008 by Nbde from Bakersfield, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[7]

• Spacious room, amenities, close to cable car and tram.
• Staff was so-so. Concierge forgot to do a task for us, 2 phones in room, one broken.

“Clean, tasteful, spacious rooms near cable car, tram stop, Fisherman's Wharf, restaurants. The hotel staff was not always helpful but on the whole a nice place to stay.”

Jan 10, 2008 by Rich from Corona, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The Hilton at the Wharf is a "nice" hotel with a friendly staff.
• The beds were extremely uncomfortable, not at all what I expected.

“My overall experience at the Hotel was definitely a good one. The staff was friendly and obliging. The hotel is clean and located within walking and cable car distance to many of San Francisco's famed attractions. The room was clean and modestly decorated. The big negative were the beds. They are "doubles" rather that "queen" and they were very uncomfortable, being both hard and sagging. The combination of minimal size and condition of the bed made for poor sleep. The sleeping conditions were not at all up to the usual level of what I have come to expect from an upscale hotel and certainly not what I expect from a Hilton. All being said, we did enjoy our stay.”

Dec 23, 2007 by Marisela from Laguna Niguel, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is very convenient to all tourist attractions easy to access.
• Room a bit small and was near smoking area so it smell of cigarette.

“The price was wonderful, the service great, the staff always willing to do something for us and very knowledgeable of the area. We already told family and friends about it.”

Dec 14, 2007 by Rachel from West Lafayette, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice room decor, comfort level, bath products.
• Un necessary charge for internet service and loud rooms that faced major roads.

“The Hilton fisherman's wharf is an excellent "home base" for tourist exploring and will give you convenient access to major attractions and public transportation lines. Certainly, this is an upscale hotel but nothing excessively lavish (restaurant outlets, spa, etc). The staff is friendly and although the room type I booked (king) was unavailable, management tried to accommodate me the second day of my stay. Drawbacks are that some of the rooms face a very loud intersection of 3 major streets and sleep could be difficult. Also, be prepared to pay for internet, phone calls, etc.”

Nov 29, 2007 by Riaz from Pasadena, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to the places wanted to visit convenient parking clean staff was friendly.
• Did not mention about parking & occupancy charges ahead. Per day they charged $32 and almost $4.68 for occupancy taxes.

“Located in the heart of downtown, rooms are clean; they provided coffee, and calming tea bags. Parking was available.”

Nov 29, 2007 by Heidi from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Good location and friendly staff.

“Great location if you want to stay on the wharf side and close to the cable cars.”