User Reviews for InterContinental Mark Hopkins San Francisco

Research User Reviews for InterContinental Mark Hopkins San Francisco (1-20 of 329)

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Sep 30, 2009 by Terry from Valley Village,CO
Overall Rating: 10

• Location on Nob Hill and near the Cable Cars. Great view from the room. Large, comfortable bed.

“The staff was especially helpful regarding transportation issues. They were not pushy and made us feel very special.”

Sep 3, 2009 by Michael from Beaverton,OR
Overall Rating: 10

• Beautiful, historic building right on the trolley car line, wonderful room.
• The cost for parking your car there with tax $53 a night!

“This hotel is steeped in the history of San Francisco. Wonderful room on the 14th floor with a grand view. The staff is quick to respond to any request and is clearly professional. The top of the Mark restaurant/lounge located atop the building is hard to get into and you should definitely make advanced reservations.”

Sep 3, 2009 by Jamie from Mclean,VA
Overall Rating: 10

• Intercontinental Club was very convenient and the personnel called me by name each time I went in.
• The "Top of the Mark" is the only restaurant in the hotel. There is no cafe or coffee shop,

“The Mark Hopkins is a very gracious hotel with personnel who are among the most welcoming I've encountered. The hotel has been lovingly maintained and everything I needed was immediately at hand.”

Jul 13, 2009 by Bee from Fresno,CA
Overall Rating: 9

• Breathtaking views at night time.
• The location in order to find the hotel and the parking.

“The hotel was super clean and gorgeous. I upgraded my room to get a room on the higher levels for $40 which was absolutely worth it for the skyline view. The room was spacious and totally could be shared with others. I was sad to leave such a pretty establishment. The internet was $12 per day and the valet parking was like $52 per day.”

Jul 12, 2009 by from Dumas,TX
Overall Rating: 9

“Room was very small,which made it hard to maneuver. Decor was very nice.”

Apr 30, 2009 by Kayley from West Covina,CA
Overall Rating: 9

• I liked the style of the hotel; nice clean lines and distinct colors. The location is great, on the top of Nob Hill overlooking the city.
• Arrived later that evening (9 pm) and room requested was sold out - had to settle for a double twin instead of king bed or the smoking floor.

“Very nice, very well up kept (except the smoking floor, avoid the smoking floor) and the staff nice. Overall 3.5 stars+.”

Apr 8, 2009 by Edmund from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Walking distance from Chinatown, Union Square, North beach and not that far from the Wharf either.
• None.

“Good hotel, great location. Parking is $46 per day. From SFO take a cab $40 or BART to Powell Station ($5) + ($6) for Cab to the Hotel. Once here you can take a Cable + Muni car pass for the few days that you are there and have a great time.”

Mar 7, 2009 by Jennifer from Phoenix,AZ
Overall Rating: 9

• Beautiful and historic, luxurious, location and views of the city incredible.
• Prices on water bottles in room not good- bring your own water or what a concept- drink from the tap!

“Staff was helpful (especially the concierge) and you felt good going back to your room each day. I actually wanted to spend time there as opposed to other places I have stayed at.”

Feb 4, 2009 by Dave from Emmonak,AK
Overall Rating: 6

• Attractive, cleanliness, and supportive staff
• no free wireless internet, no complementary breakfast

“Overall review hotel is attractive, and comfortable to stay, and the only thing is lacking with the hotel no free wireless internet and complementary breakfast.”

Feb 2, 2009 by Thomas from Sedona,AZ
Overall Rating: 10

• Every detail contributed to the first class quality of this hotel.
• The hotel was fabulous, the walk up the hill to get to it was a bit of a challenge but good exercise!

“This hotel has always been a first class hotel in SF and continues to set the pace for quality, in every way. I would consider myself very fortunate. It is one of the jewels in the crown of great SF hotels.”

Jan 25, 2009 by William from Columbus,OH
Overall Rating: 9

• Location and staff are excellent.
• Distance from informal and inexpensive dining.

“The staff will do their very bast to make your stay comfortable and pleasant. The rooms are spacious and clean.”

Jan 7, 2009 by Brandon from Sebastopol,CA
Overall Rating: 9

• The staff was very friendly, central location.
• Parking was very expensive.

“A very clean hotel with a central location. The staff was very helpful.”

Nov 25, 2008 by Mary from Claremont,NH
Overall Rating: 10

• Fantastic view, convenient to cable cars and
  relaxing.
• Mattress pads, bedding were a problem, kept coming off the bed in the middle of the night.

“The Mark Hopkins is a wonderful experience. Nice park, not far from the hotel for relaxing. Cable car stops just across the street from the hotel. Staff was very helpful and friendly.”

Nov 15, 2008 by Tiffany from Las Vegas,NV
Overall Rating: 7

• The view but
  I coudl have gotten that at the Holiday Inn!
• The service ,the food , the price on everything.

“The hotel was nice enough. The food was allright one out of four times it came right the other three were very bad the service was nice very nice at the front desk.”

Nov 13, 2008 by Ron from New Rochelle,NY
Overall Rating: 9

• Very elegant; beautifully furnished room.
• Long, steep climb up a hill.

“Elegant, old world hotel built in the 1920's but completely renovated a few years ago. The extremely comfortable beds had five layers of coverings; sheets, featherbed, duvet, etc.!”

Oct 24, 2008 by Paula
Overall Rating: 10

• The staff was incredibly friendly even if it was a very "posh" hotel.
• The view from the room wasn't all that great, but the room itself was really nice!

“Great.”

Oct 21, 2008 by C Tadao
Overall Rating: 10

• Hotel in the city was a great location and fun to be in that part of town.
• The rooms available were smoking rooms, in the end we took a smaller room that was non-smoking.

“A nice experience.”

Sep 26, 2008 by
Overall Rating: 10

• This is an elegant, very clean hotel and the staff was very kind and helpful.

“I would definitely stay there again!”

Sep 25, 2008 by Amanda
Overall Rating: 10

• Bellmen were fantastic!
• The manager on duty was speaking to many foreign travelers very rudely.

“My friend and I had a wonderful stay. We travel often, around the world, and appreciate the kindess we experienced with most of the staff. The bathroom was decorated very well for the size and the beds, ohhhh how comfty! Wonderful hotel and staff.”

Sep 22, 2008 by joan
Overall Rating: 10

• Everything.
• Cost of parking,
  but it is expensive anywhere in San Francisco.

“Excellent location, with friendly, fun supportive staff. It makes coming back after a day in San Francisco feel like another vacation. Sheets\comforters are heavenly.”

Sep 14, 2008 by Verna from Whistler, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Located away from the noise of Union Square.
• Small bathrooms.

“Comfortable public spaces and friendly staff. Top of the mark is a must for cocktails and scenic views.”

Sep 11, 2008 by Cora from Leipzig, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, nice bar/restaurant, nice rooms, walking distance to downtown and cable cars in both directions.
• NA.

“The hotel is located right downtown, you can walk to China Town (even though the way back is kind of hard because of 2 blocks up the hill. The bar/restaurant Top of the Mark is just gorgeous, you should have dinner or at least a couple of drinks there (7.30 pm is a great time for that for saying cheers to the sun going down), great Intercontinental Hotels standard, nice rooms, wonderful beds.”

Sep 7, 2008 by Rp from South Burlington, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Views from top of the mark.
• Walking up the hills to get to the hotel.

“Great location, right on the California line cable car. Beautiful hotel that lived up to all our expectations.”

Sep 7, 2008 by David from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, had a great top floor club.
• Parking was expensive.

“Very nice upscale hotel in a good location.”

Sep 7, 2008 by Alex from Valley Glen, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, & friendly staff.
• NA.

“Overall the room was great, we did not hear any noise in the hallways, or the elevator. Very nice getaway.”

Sep 7, 2008 by Jeanne from Jamaica Plain, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Luxurious, clean, quiet, felt pampered.
• Very expensive parking.

“The hotel easily met its 4-star rating. A quiet oasis in the heart of the city. We would absolutely stay there again.”

Sep 5, 2008 by Veronica from San Jose, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The location.
• It was old and the room was very small.

“The prestige is lost from this Landmark hotel. It is old and the room sizes need to be updated.”

Sep 5, 2008 by Dan from Los Osos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Architecture, location, services and views.
• Expensive dining.

“Fantastic property! Amazing location. Ideal for a true SF experience. Blocks from cable car turnabout. Friendly full service staff. Top of the Mark restaurant at the top of the hotel is a sought after hot spot. Excellent and romantic.”

Sep 4, 2008 by Ben from San Anselmo, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Excellent comfortable bed.
• Parking is 45 dollars a night.

“Excellent hotel! Clean, very comfortable, with a nice location and amenities. The parking is 45 dollars a night, so avoid that if you can. Not sure about local garages.”

Sep 4, 2008 by Bill from Daytona Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Good location, very nice modern room.
• Very old hotel, no self parking.

“Very old hotel but the rooms were top notch and modern. Close to Union Square and China Town. Staff was very helpful and pleasant.”

Sep 2, 2008 by Kenny from Hyattsville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very high quality.
• Parking is too expensive.

“One of the nicest places in San Francisco. Has a bar at the top of the hotel with a great view. Parking is ridiculously expensive at $50/night.”

Sep 1, 2008 by Julie from Merced, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The view from upper floors. Beautiful!
• The walk to Union Square could not be done by someone out of shape.

“The architecture of the Mark Hopkins is very grand and beautiful, the staff was very helpful, wish I would of asked for a quite room away from the street noise!”

Sep 1, 2008 by Karin
Overall Rating: 10

• How they handled the parking of our car was perfect. Unlike other hotels in San Francisco.

“We loved the whole experience and would not hesitate to stay here again. The room was lovely and clean and the view from our room was great. The staff was friendly and very helpful. I can't think of one negative thing concerning this hotel!”

Aug 28, 2008 by Suzanne from Reno, NV
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, nice, sophisticated.
• Expensive parking - $45 per night!

“When we checked in, there were 4 of us (husband and two kids ages 9 & 11). They told us the only rooms they had left were smoking rooms with 1 bed. So, my children ending up sleeping on the floor and in a chair. Not my idea of 4+ star accommodations.”

Aug 28, 2008 by Kristy from Rocklin, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Elegant!
• Price for parking was $51.00.

“Beautiful hotel in Nob Hill. I was excited about the price, but very disappointed to pay $51.00 for parking.”

Aug 26, 2008 by Alan from Oxnard, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Did not like Mark Hopkins Hotel.
• Small rooms.

“Small rooms, restaurant's were overpriced.”

Aug 25, 2008 by Christine from Woodstock, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[5]

• Historic hotel.
• Area choice wasn't specific enough. 2 different areas were grouped into one.

“Nice hotel - didn't like that the only computer terminal for guests was the business center- which was an additional fee.”

Aug 20, 2008 by Larry from Scarsdale, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location in Nob Hill.
• Business center was overpriced.

“Outstanding location in Nob Hill. Not child friendly hotel that is showing its age somewhat.”

Aug 20, 2008 by Tracy from Anaheim, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[10]

• Great location, excellent management.
• Room service was horrible. Made three orders to get three mistakes.

“Excellent location, great staff. Room service needs to be improved from order taking, to preparation, to presentation, to overall experience. Although they did take care of things by comped all food for my stay. So, management A++ but room service D.”

Aug 20, 2008 by Jai from North Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[5]

• Remarkably beautiful. 1st class.
• They want 54.00 for parking beyond the price of the room and they are not upfront about it when you get there.

“If you are not driving, then stay at The Mark. It is wonderful and very romantic. The staff was helpful. We had a corner room and the view was incredible. Also, it is located at the top of a hill (Top of the Mark is the restaurant) that is quite steep. Be prepared to walk.”

Aug 19, 2008 by Barry from Chandler, AZ
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[7]

• Price.
• Slow small elevators, street noise, burnt toast from room service.

“For the price, I could not find anything comparable. The area is safe, very upscale and convenient to the Cable Car.”

Aug 19, 2008 by Robert from Ventura, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location with stunning views from the top of the Mark on a clear day or evening.
• No restaurant facilities during the evening on weekdays.

“I have stayed in many Hotels in SF and the Mark is the best one so far.”

Aug 19, 2008 by Carrie from Davis, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The hotel was clean, comfortable and attractive.
• NA.

“The hotel itself was wonderful. Especially if it had just been my husband and I. However, I had indicated that our two children were traveling with us and we needed 2 double beds. The hotel only had a room with a king and offered us a roll away, which was fine. However, upon check out they charged us $30 for the rollaway.”

0 of 1 people found this review helpful.

Aug 18, 2008 by Lisa from Norcross, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and awesome restaurants and close to so many great sites.
• I thought maybe the lobby would be a bit more impressive.

“Very nice hotel.”

Aug 18, 2008 by Stacy from Tyler, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Beautiful older hotel with much charm. Very clean. Nice views. Nice staff. Provide free apples all day at front desk.
• We needed 2 beds (family of 4) and the hotel would not accommodate us.

“The Mark Hopkins Intercontinental is a lovely hotel. The rooms are small but they are nice and clean and provide beautiful views of the city of San Francisco. Very nice bathrooms. All updated. Wonderful curb appeal and beautiful lobby. I liked the fact that it was not a huge hotel. It felt more intimate. The staff was helpful with directions and suggestions. My only complaint is that we requested 2 beds because we were traveling with our family (2 kids - one teenager and one toddler). The hotel would not accommodate us. They did, however, offer us a roll-away with a charge of $30 extra. It was fine for our teen and our 3 year old slept with us. I would not recommend this hotel for families because of this reason (and also the rooms are small). But I would return to this hotel in a Heartbeat if I was traveling alone or with my spouse.”

Aug 17, 2008 by Paul from Albuquerque, NM
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• Soft, comfortable bed. Reasonably close to local attractions.
• Small, cramped room with too much ornate furniture in the way.

“This is a ritzy tower hotel in downtown San Francisco catering to the upper class traveler. Some 4-star hotels manage to also make the T-shirt tourist feel welcome. This one came close, but missed the mark. Each square foot is precious in this city, so a small room is not a surprise, especially for a solo traveler. But I quickly got tired of squeezing through what felt like a storage room for antique furniture. The armoire holding the TV, dusty mini-bar fridge, and wine/snack trays consumed half the room. Meanwhile you get a closet but no dresser drawers. The bathroom is similarly ornate and holds one person at a time. Internet service was available for $13/day but I didn't try it. The comfortable desk should suit any business traveler who likes the decor of 19th century royal England. This tourist would've been better suited to a Best Western closer to Pier 39.”

Aug 13, 2008 by Lisa from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Simply the best, old-style luxury special-occasion stay we've ever had in our favorite long weekend city.
• No parking that's easy except valet.

“With an upper story room overlooking the park square and a luxurious evening to loll about sampling the amazing room-service, we really had a chance to enjoy this lovely, classic gem. Subdued elegance, great room-service food, lovely service, fantastic location and the top of the mark, one of the best spots to view the city over a bottle of bubbly in an atmosphere reminiscent of bygone nights among the glitterati. What more could you ask Tip - get the deluxe King room at least, with a good view toward the Golden Gate, and leave the car at home. Oh, and don't miss going next door to the way over-the-top Fairmont in the late hours for an entertaining glimpse of Tiki nightclub culture in the infamous Tonga Room.”

Aug 10, 2008 by Dillon from Simi Valley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The staff was very helpful and friendly.
• The parking was very expensive.

“Very classy, old fashioned charm. Good service.”

Aug 8, 2008 by Bruce from Mission Viejo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was excellent.
• Short on towels.

“We had an excellent time at the Intercontinental Hotel. If you arrive by taxi make sure to mention that you are staying at the Mark Hopkins International Hotel because there are two International Hotels in San Francisco. The staff was very friendly and seemed to anticipate our needs. Room service was very quick. The view from the top of the Mark Restaurant was excellent. Located on Nob Hill it is downhill walking distance from Union Square. We would stay here again!”

Aug 7, 2008 by Sandra from Monterey, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious rooms, beautiful decor, great location.
• Nothing.

“Beautiful! We had a wonderful and memorable stay in San Francisco.”