User Reviews for InterContinental Mark Hopkins San Francisco

Research User Reviews for InterContinental Mark Hopkins San Francisco (21-40 of 331)

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Sep 25, 2008 by Amanda
Overall Rating: 10

• Bellmen were fantastic!
• The manager on duty was speaking to many foreign travelers very rudely.

“My friend and I had a wonderful stay. We travel often, around the world, and appreciate the kindess we experienced with most of the staff. The bathroom was decorated very well for the size and the beds, ohhhh how comfty! Wonderful hotel and staff.”

Sep 22, 2008 by joan
Overall Rating: 10

• Everything.
• Cost of parking,
  but it is expensive anywhere in San Francisco.

“Excellent location, with friendly, fun supportive staff. It makes coming back after a day in San Francisco feel like another vacation. Sheets\comforters are heavenly.”

Sep 14, 2008 by Verna from Whistler, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Located away from the noise of Union Square.
• Small bathrooms.

“Comfortable public spaces and friendly staff. Top of the mark is a must for cocktails and scenic views.”

Sep 11, 2008 by Cora from Leipzig, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, nice bar/restaurant, nice rooms, walking distance to downtown and cable cars in both directions.
• NA.

“The hotel is located right downtown, you can walk to China Town (even though the way back is kind of hard because of 2 blocks up the hill. The bar/restaurant Top of the Mark is just gorgeous, you should have dinner or at least a couple of drinks there (7.30 pm is a great time for that for saying cheers to the sun going down), great Intercontinental Hotels standard, nice rooms, wonderful beds.”

Sep 7, 2008 by Rp from South Burlington, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Views from top of the mark.
• Walking up the hills to get to the hotel.

“Great location, right on the California line cable car. Beautiful hotel that lived up to all our expectations.”

Sep 7, 2008 by David from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, had a great top floor club.
• Parking was expensive.

“Very nice upscale hotel in a good location.”

Sep 7, 2008 by Alex from Valley Glen, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, & friendly staff.
• NA.

“Overall the room was great, we did not hear any noise in the hallways, or the elevator. Very nice getaway.”

Sep 7, 2008 by Jeanne from Jamaica Plain, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Luxurious, clean, quiet, felt pampered.
• Very expensive parking.

“The hotel easily met its 4-star rating. A quiet oasis in the heart of the city. We would absolutely stay there again.”

Sep 5, 2008 by Veronica from San Jose, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The location.
• It was old and the room was very small.

“The prestige is lost from this Landmark hotel. It is old and the room sizes need to be updated.”

Sep 5, 2008 by Dan from Los Osos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Architecture, location, services and views.
• Expensive dining.

“Fantastic property! Amazing location. Ideal for a true SF experience. Blocks from cable car turnabout. Friendly full service staff. Top of the Mark restaurant at the top of the hotel is a sought after hot spot. Excellent and romantic.”

Sep 4, 2008 by Ben from San Anselmo, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Excellent comfortable bed.
• Parking is 45 dollars a night.

“Excellent hotel! Clean, very comfortable, with a nice location and amenities. The parking is 45 dollars a night, so avoid that if you can. Not sure about local garages.”

Sep 4, 2008 by Bill from Daytona Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Good location, very nice modern room.
• Very old hotel, no self parking.

“Very old hotel but the rooms were top notch and modern. Close to Union Square and China Town. Staff was very helpful and pleasant.”

Sep 2, 2008 by Kenny from Hyattsville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very high quality.
• Parking is too expensive.

“One of the nicest places in San Francisco. Has a bar at the top of the hotel with a great view. Parking is ridiculously expensive at $50/night.”

Sep 1, 2008 by Julie from Merced, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The view from upper floors. Beautiful!
• The walk to Union Square could not be done by someone out of shape.

“The architecture of the Mark Hopkins is very grand and beautiful, the staff was very helpful, wish I would of asked for a quite room away from the street noise!”

Sep 1, 2008 by Karin
Overall Rating: 10

• How they handled the parking of our car was perfect. Unlike other hotels in San Francisco.

“We loved the whole experience and would not hesitate to stay here again. The room was lovely and clean and the view from our room was great. The staff was friendly and very helpful. I can't think of one negative thing concerning this hotel!”

Aug 28, 2008 by Suzanne from Reno, NV
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, nice, sophisticated.
• Expensive parking - $45 per night!

“When we checked in, there were 4 of us (husband and two kids ages 9 & 11). They told us the only rooms they had left were smoking rooms with 1 bed. So, my children ending up sleeping on the floor and in a chair. Not my idea of 4+ star accommodations.”

Aug 28, 2008 by Kristy from Rocklin, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Elegant!
• Price for parking was $51.00.

“Beautiful hotel in Nob Hill. I was excited about the price, but very disappointed to pay $51.00 for parking.”

Aug 26, 2008 by Alan from Oxnard, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Did not like Mark Hopkins Hotel.
• Small rooms.

“Small rooms, restaurant's were overpriced.”

Aug 25, 2008 by Christine from Woodstock, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[5]

• Historic hotel.
• Area choice wasn't specific enough. 2 different areas were grouped into one.

“Nice hotel - didn't like that the only computer terminal for guests was the business center- which was an additional fee.”

Aug 20, 2008 by Larry from Scarsdale, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location in Nob Hill.
• Business center was overpriced.

“Outstanding location in Nob Hill. Not child friendly hotel that is showing its age somewhat.”

Aug 20, 2008 by Tracy from Anaheim, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[10]

• Great location, excellent management.
• Room service was horrible. Made three orders to get three mistakes.

“Excellent location, great staff. Room service needs to be improved from order taking, to preparation, to presentation, to overall experience. Although they did take care of things by comped all food for my stay. So, management A++ but room service D.”

Aug 20, 2008 by Jai from North Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[5]

• Remarkably beautiful. 1st class.
• They want 54.00 for parking beyond the price of the room and they are not upfront about it when you get there.

“If you are not driving, then stay at The Mark. It is wonderful and very romantic. The staff was helpful. We had a corner room and the view was incredible. Also, it is located at the top of a hill (Top of the Mark is the restaurant) that is quite steep. Be prepared to walk.”

Aug 19, 2008 by Barry from Chandler, AZ
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[7]

• Price.
• Slow small elevators, street noise, burnt toast from room service.

“For the price, I could not find anything comparable. The area is safe, very upscale and convenient to the Cable Car.”

Aug 19, 2008 by Robert from Ventura, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location with stunning views from the top of the Mark on a clear day or evening.
• No restaurant facilities during the evening on weekdays.

“I have stayed in many Hotels in SF and the Mark is the best one so far.”

Aug 19, 2008 by Carrie from Davis, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The hotel was clean, comfortable and attractive.
• NA.

“The hotel itself was wonderful. Especially if it had just been my husband and I. However, I had indicated that our two children were traveling with us and we needed 2 double beds. The hotel only had a room with a king and offered us a roll away, which was fine. However, upon check out they charged us $30 for the rollaway.”

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Aug 18, 2008 by Lisa from Norcross, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and awesome restaurants and close to so many great sites.
• I thought maybe the lobby would be a bit more impressive.

“Very nice hotel.”

Aug 18, 2008 by Stacy from Tyler, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Beautiful older hotel with much charm. Very clean. Nice views. Nice staff. Provide free apples all day at front desk.
• We needed 2 beds (family of 4) and the hotel would not accommodate us.

“The Mark Hopkins Intercontinental is a lovely hotel. The rooms are small but they are nice and clean and provide beautiful views of the city of San Francisco. Very nice bathrooms. All updated. Wonderful curb appeal and beautiful lobby. I liked the fact that it was not a huge hotel. It felt more intimate. The staff was helpful with directions and suggestions. My only complaint is that we requested 2 beds because we were traveling with our family (2 kids - one teenager and one toddler). The hotel would not accommodate us. They did, however, offer us a roll-away with a charge of $30 extra. It was fine for our teen and our 3 year old slept with us. I would not recommend this hotel for families because of this reason (and also the rooms are small). But I would return to this hotel in a Heartbeat if I was traveling alone or with my spouse.”

Aug 17, 2008 by Paul from Albuquerque, NM
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• Soft, comfortable bed. Reasonably close to local attractions.
• Small, cramped room with too much ornate furniture in the way.

“This is a ritzy tower hotel in downtown San Francisco catering to the upper class traveler. Some 4-star hotels manage to also make the T-shirt tourist feel welcome. This one came close, but missed the mark. Each square foot is precious in this city, so a small room is not a surprise, especially for a solo traveler. But I quickly got tired of squeezing through what felt like a storage room for antique furniture. The armoire holding the TV, dusty mini-bar fridge, and wine/snack trays consumed half the room. Meanwhile you get a closet but no dresser drawers. The bathroom is similarly ornate and holds one person at a time. Internet service was available for $13/day but I didn't try it. The comfortable desk should suit any business traveler who likes the decor of 19th century royal England. This tourist would've been better suited to a Best Western closer to Pier 39.”

Aug 13, 2008 by Lisa from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Simply the best, old-style luxury special-occasion stay we've ever had in our favorite long weekend city.
• No parking that's easy except valet.

“With an upper story room overlooking the park square and a luxurious evening to loll about sampling the amazing room-service, we really had a chance to enjoy this lovely, classic gem. Subdued elegance, great room-service food, lovely service, fantastic location and the top of the mark, one of the best spots to view the city over a bottle of bubbly in an atmosphere reminiscent of bygone nights among the glitterati. What more could you ask Tip - get the deluxe King room at least, with a good view toward the Golden Gate, and leave the car at home. Oh, and don't miss going next door to the way over-the-top Fairmont in the late hours for an entertaining glimpse of Tiki nightclub culture in the infamous Tonga Room.”

Aug 10, 2008 by Dillon from Simi Valley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The staff was very helpful and friendly.
• The parking was very expensive.

“Very classy, old fashioned charm. Good service.”

Aug 8, 2008 by Bruce from Mission Viejo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was excellent.
• Short on towels.

“We had an excellent time at the Intercontinental Hotel. If you arrive by taxi make sure to mention that you are staying at the Mark Hopkins International Hotel because there are two International Hotels in San Francisco. The staff was very friendly and seemed to anticipate our needs. Room service was very quick. The view from the top of the Mark Restaurant was excellent. Located on Nob Hill it is downhill walking distance from Union Square. We would stay here again!”

Aug 7, 2008 by Sandra from Monterey, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious rooms, beautiful decor, great location.
• Nothing.

“Beautiful! We had a wonderful and memorable stay in San Francisco.”

Aug 7, 2008 by Jennifer from Durham, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Complimentary car service that took us to Pier 39. Friendly driver and an unexpected perk.
• 50+ dollars to park your car per day. I know this is standard practice in SF, but seemed a little pricey.

“Beautiful hotel at the top of Nob Hill. Great views of the city. Friendly staff, very helpful.”

Aug 6, 2008 by Alberto from Buffalo, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• Very nice location and the staff was very responsive when we complained about noise in room next door.

“Nice interiors, comfortable bed, great location, helpful staff although most of them too pretentious and not in a good mood. No wireless internet connection inside the room. And also, the means restroom of the lobby was very dirty once.”

Aug 5, 2008 by Marcia from Gladstone, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location - Nob Hill in San Francisco and our first sight of this beautiful hotel!
• Can't think of anything!

“We felt totally coddled and cared for - the clerk made special accommodations for us so we could have a two-bed room- a box of gifts awaited us in our room! The ice machine was 20 steps from our room- quiet! Wonderful sound insulation! A beautiful view of San Francisco!”

Aug 4, 2008 by Brenda from Mission Viejo, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[4]

• Attractive lobby.
• Dirty room, unclean toilet, unfriendly check in person, no walk in/out restaurants nearby, $44.00 parking, old room.

“Put in an unclean room with unclean toilet, built up dust along all edges of carpet next to walls, unfriendly unhelpful unwelcoming check in person, had to use blankets under crack of room door to stop loud wind whistle noise, was aware of $44 pkg. fee prior to arrival but with dirty room and unwelcoming staff, parking fee was then hard to take. Food room service personnel were fast efficient and excellent.”

Aug 1, 2008 by Iman from Dallas, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Location, cleanliness.
• Room on street side too much noise; did not allow late check in.

“Nice, but nothing extraordinary or memorable.”

Aug 1, 2008 by Adam from Oakland, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Quality hotel with excellent service.
• Room was very small - bed barely fit in room.

“Beautiful hotel a top nob hill.”

Jul 31, 2008 by Lynette from Elk Grove, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were very comfortable.
• There was no pool or spa.

“The hotel is swanky and luxurious without being stuffy. The staff is friendly, knowledgeable and friendly. A must see, must stay hotel in the heart of San Francisco.”

Jul 28, 2008 by Rikki from Mendocino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Expensive parking.

“We loved it. Best location in San Francisco.”

Jul 28, 2008 by Janice from Redwood City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Terrific location, nice amenities.
• Rooms were on the smallish side.

“The hotel is in great location to take advantage of all San Francisco has to offer. Nicely appointed rooms and lobby lend to a luxurious feel. And do not forget about the gorgeous views from the top of the hotel!”

Jul 25, 2008 by Trevor N. from Sun Valley, ID
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location, history, views.
• Smoking rooms were very smoky (e.g., I did not expect a pine forest, but).

“Surprisingly attentive staff, who treated me nicely. Location is just about impossible to beat. Hopefully they will be renovating some areas soon, especially smoking rooms, but all in all I was very pleased with the whole experience. (Beds were so comfortable, I almost missed touring Chinatown!).”

Jul 21, 2008 by L from Petaluma, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well located, friendly, clean, historic hotel.
• Parking (as it is in all of San Francisco) is expensive.

“Nice place to stay - right on the cable car lines. Don't miss the Top of the Mark - great view! Comfortable bed and windows that open. Everyone was very friendly. My second floor, non-smoking room had nice enough views for me! All in all a very nice experience.”

Jul 20, 2008 by Suzanne from Aliso Viejo, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was amazing! Also, views from the room were fantastic even though we were on the 2nd floor. The Top of the Mark was a great place too!
• The towels were small and scratchy. Also, flat screen TVs would be nice to make more room.

“This hotel was fabulous! The location was great and the views were amazing.”

Jul 16, 2008 by Michael from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very well kept.
• Parking expensive.

“I would love to stay in this hotel every time I visit San Francisco.”

Jul 15, 2008 by Lisa from Los Banos, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

• The views.
• Customer service was horrible.

“This hotel treated us like second class citizens.”

Jul 14, 2008 by Dennis from Riverton, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great hotel with a feeling of San Francisco from past eras.
• Lounge on top floor, the food was too pricy!

“Great hotel with everything you would be looking for in San Francisco. Old world charm, modern appointments. Quiet and relaxing.”

Jul 9, 2008 by Adrianne from Los Agngeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Beautiful Hotel! Best Room we ever stayed in.
• No FREE WiFi.

“Amazing Hotel! Beautiful and Classy. Right in the heart of San Francisco. Close to Trolley Trains and beautiful views. Concierge was very friendly. Only bad size: No FREE WiFi.”

Jul 7, 2008 by Ke from Manhattan Beach, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Service was excellent.
• Lunch [a sandwich] was overpriced at the Top of the Mark.

“4th floor room had overlooking roof - not much to look at.”

Jul 3, 2008 by Jordan from Hollywood, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was so quiet in the room even if it was 1 room away from the elevators and facing the street.
• There was stale water in the coffee maker and the creamers were cheap powder, not even Coffee Mate.

“I was pleasantly surprised. It is a deluxe hotel, beautiful, elegant, quiet and well worth its rate. I wish I could get the same hotel when I travel back to San Francisco.”