User Reviews for Doubletree Hotel and Exec. Meeting Center Portland-Lloyd Center

Research User Reviews for Doubletree Hotel and Exec. Meeting Center Portland-Lloyd Center (1-20 of 886)

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Sep 2, 2009 by Denise from Richmond,Canada
Overall Rating: 5

• The hotel was at a very good location with easy transportation.
• Cleanliness of the room.

“We had 3 people travelling so right after I booked on priceline I phoned the hotel to request for 2 double beds. (This was 2 months earlier) The hotel advised it was an additional $20 for a room with 2 double beds. I was fine with the additional charge and told them to add it to my booking. When we arrived at the hotel, they said all the rooms with 2 double beds were fully occupied. They gave us a small room with 1 double bed and a cot. The cot was literally right next to the bed with no room to walk through. Needless to say, the room was cramped and we were very disappointed that our request was not honored. I highly doubt all the rooms with 2 double beds were booked 2 months ahead when I phoned. We were very disappointed with the customer service we received.”

Aug 21, 2009 by Andrew from Boise,ID
Overall Rating: 5

• Location to local transit (MAX)
• Hidden cost of TV/Internet/Parking

“While the location was ideal and the staff was friendly, we were taken unaware of the additional cost for television (even LOCAL!), internet access and parking. We did enjoy the free warm chocolate chip cookies at the checkin counter, but still left our stay feeling not completely satisfied.”

Aug 16, 2009 by Jocelyn from North Vancouver,Canada
Overall Rating: 9

• Friendly & clean, nice big rooms, very comfy beds.
• $18. a day for parking and in and out of the garage charges.

“All great. No complaints except for the parking prices.”

May 29, 2009 by David Smiley from Milwaukie,OR
Overall Rating: 2

• The cookies.
• Room
  very small.

“Very small queen bed just fit no room to move no windows to get fresh air, no bathtub only a small shower a type of room you would find at a 1 or 2 star such as travelogue but I've seen better than this room at travelogue or Red Roof.”

May 14, 2009 by Donna from Seattle,WA
Overall Rating: 6

• The rooms were quiet, and clean.
• The bathroom sink's hot water took 20minutes to get hot.

“This is a great hotel, but the staff was not very inviting, and the hot water in the room took 20minutes to get hot.”

Apr 30, 2009 by Brian from Portland,OR
Overall Rating: 6

• Beautifully appointed public spaces.
• Shoddy upkeep.

“Check-in was easy enough, as was finding the room. Two of the lamps in the room had burnt out bulbs. When we left in the morning, there was an absolutely disgusting small pile of what honestly looked like cat puke in the hallway. There was no complimentary continental breakfast offered. I have attended many day conferences in this same hotel's space and my overall impression is that this hotel is tired and in some serious need of some deep maintenance.”

Apr 20, 2009 by Dennis from Sheridan,OR
Overall Rating: 7

• Location is good to downtown and the Rose Garden/convention center.
• Next to a MAX station with lots of commotion and roving adolescents around.

“Good place to stay. Clean and quiet if you are above the 5th floor. Bed was comfortable. TV reception was poor on several channels and not user friendly. Bathroom was clean and presented well. AC and heat were good.”

Feb 17, 2009 by Starla from Olympia,WA
Overall Rating: 10

• warm cookies at check in.

“I love the Doubletree in Portland convention center area. My favorite place to stay. Friendly & helpful staff, warm cookies, comfy beds, spacious rooms and clean.”

Jan 1, 2009 by Michael from Bend,OR
Overall Rating: 8

• Wait staff in the restaurant was very friendly.
• The room was 50 degrees, way to cold upon arrival, took hours to make it habitable.

“Everything was very good except the hall temperature on the 10th floor and the room temperature. I want to be able to take off my coat when I get to my room, I couldn't do that. The room warmed up at about 8:30. We arrived at 3.”

Nov 6, 2008 by gina
Overall Rating: 1

• Nothing.
• Everything.

“The bed was a full, not a queen. The windows did not open.”

Sep 8, 2008 by Shannon from Santa Clarita, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[2]

• The room was spacious and beautiful.
• The staff was snotty.

“They charged $20 more for a bed, $20 more for parking, $10 more for internet and $20 more for a microwave. Then we wanted to stay a second night we were given no co-operation and when we ended up paying considerably more one of the employees told us we were cheap.”

Sep 3, 2008 by Arleigh S. from Sunriver, OR
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Location was desired, room amenities were nice.
• Holding a convention in the lobby was a problem, dirty and impossible to use for others.

“The hotel had a convention that was not contained. The people were in the lobby making noise and mess, in elevators, dining etc. Our comfort and overall experience was ruined as a result of the hotel staff not planning the convention areas to meet the needs of other paying customers. Very bad and very disappointed.”

Sep 2, 2008 by John
Overall Rating: 9

• The location was great. Access to downtown via tram was easy.

“DoubleTree is well situated to the convention center as well as the downtown area. The access to the trolly and City Center was easy and its proximity to the highways made traveling outside the city easy.”

Aug 28, 2008 by Suzanne from Clovis, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great guest service, very nice room, feels upscale but everyone is friendly.
• Parking was not included, about $20.

“We had a very good experience at the hotel. When we checked in, the staff was very friendly and even gave us welcome cookies, which were warm and delicious. He pulled them out from behind the counter, but they tasted fresh out of the oven. The room was very nice, parking attendants even friendly. Very good room service breakfast, too. We definitely felt valued as customers, and it was a great value for us as well.”

Aug 28, 2008 by Holly from Florence, OR
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very attractive and across the street from Lloyd Center Shopping Mall.
• You have to pay $18 extra for parking.

“I had to pay an additional $18 for overnight parking.”

Aug 21, 2008 by Nancy from Adams, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very kind staff.
• I left a note for additional coffee and none was left by housekeeping.

“We had a great stay. There were two different conventions and a wedding at the time we were there and we were not bothered by any of the huplah surrounding that. Staff stayed calm and accommodating to ourselves and all guests.”

Aug 21, 2008 by Leslie from Lincoln City, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Close to Light Rail.
• Room felt closed in and tight.

“Excellent access to public transportation and Light Rail. $18 cost for parking. Room for 2 people, even with only one bed, was quite small.”

Aug 19, 2008 by Ralph from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The warm cookies at check in.
• No club or lounge with music.

“I like live music a lounge or club in my hotel so I dont have to live at night. This hotel did not have entertainment.”

Aug 19, 2008 by Dean from Gig Harbor, WA
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Front desk staff was very accommodating and solicitous.
• There was a ceiling leak in our room. Reported, returned - not fixed; reported again - finally fixed by end of stay.

“The room was small but well-appointed. Comfortable bed. A water leak from the ceiling was reported by us, then we left for 2 hours. It was still there by bedtime (12 am). Reported again. No one to fix it until next day, so slept without air conditioning for several hours. Finally they fixed it in time for us to check out. The front office gave us 2 breakfast buffets and covered our parking to make up for this.”

Aug 13, 2008 by Mike from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Comfortable.
• Hustle bustle.

“Nice hotel. Staff was also very nice. Lots of hustle and bustle around. Since it is a conference centre, the vacation stay made it feel like work. Good idea to have the parking lot monitored with attendant. Overall, good experience.”

Aug 13, 2008 by Dana from Bend, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The beds were very comfortable and the room was quiet, good in-room coffee/shampoos/etc.
• Paying for parking - in there own building.

“We were pleasantly surprised by the quality and comfort of the hotel. Nice, comfy bedding, coffee "hut", shampoos and in-room coffee stuff, quiet, clean, good location close to Starbucks, Mall, Rose Garden/Convention Center, restaurants and a pleasant experience all together. We would definitely recommend this hotel to others!”

Aug 12, 2008 by Alishia from Alexandria, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Fantastic customer service.
• Nothing bad to say.

“Great location, wonderful service, lovely room.”

Aug 5, 2008 by Andrew from Richmond, BC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Cheap and good location.
• Hotel looks old and rooms are small.

“Very convenient in terms of location - right beside the Lloyd Centre Mall. Hotel needs a makeover and rooms are very small compared to other 3 star hotels.”

Jul 29, 2008 by Chris from Aurora, OR
Overall Rating: 10
Staff:[10] • Location:[10]

• The bed was very comfortable.
• Nothing. Everything was great.

“Great hotel, easy to get from downtown to the hotel, right on the MAX line.”

Jul 15, 2008 by Melinda from Cave Creek, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• My room was quiet and I wasn't stuck next to an elevator, etc. The staff was very friendly and helpful. The beds are really nice.
• There's nothing not to like.

“It's right at the Lloyd Center and short walk to tram for free transportation to/from airport as well as to Convention center and Rose Quarter. The rooms are really nice, the public spaces are open and nice and the food is very good. Check in was a breeze. The reception there was friendly and professional.”

Jul 9, 2008 by Daniel from Olympia, WA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• High quality breakfast in restaurant.
• Toilet didn't work. Desk did a good job of switching us to another similar room.

“Clean comfortable hotel near a light rail line and shopping center.”

Jun 9, 2008 by Trey from Murfreesboro, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Easy availability to the public transit.
• Expensive parking.

“Small but cozy rooms and very easy to get around in Portland from this hotel.”

Jun 2, 2008 by Jodee from Spanish Fork, UT
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location!
• Astronomical fees for parking.

“For the novice tourist, this hotel is in a great location. Staff are friendly and helpful, but parking is expensive and internet service is only free of charge in the lobby.”

Jun 2, 2008 by Curt from Auburn, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location close to Loyd Center, nice restaurant.
• Small room, high priced parking not appropriate form location.

“Location is good for walking the mall. Clean, well appointed rooms, although small. Parking should be free.”

Jun 1, 2008 by Cheynnie &. from Salem, OR
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very clean.
• The room was incredibly small. almost the size of a large walk-in closet.

“Great hotel very nice staff. My only complaint was the tiny room. We travel frequently but this was the tiniest room wed ever been in. So small we were feeling claustrophobic at times.”

May 31, 2008 by Tzuting from Seattle, WA
Overall Rating: 6
Cleanliness:[4] • Staff:[10] • Location:[10]

• The location is good.
• The bathroom is not very clean.

“I could hear the other guests talking in the hallway and slam their door loudly, maybe the hotel could improve their door quality or something else.”

May 30, 2008 by Christy from Ontario, OR
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[3]

• Nice staff, easy express checkout.
• Parking garage expensive, small rooms, outdoor pool mediocre.

“Good- Nice staff, easy express checkout. Bad- Parking garage was expensive, small rooms, outdoor pool mediocre.”

May 29, 2008 by George from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great value. Friendly staff. Comfortable beds.
• Very Minor issue: Parking garage floor numbers out of sync with hotel floor numbers.

“Once a Sheraton, latter a Red Lion, and now a Doubletree, this hotel has been around for many years. However, it is well maintained, offering somewhat small, but comfortable rooms, and great beds.”

May 28, 2008 by Karine from Selah, WA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Good location.

“This was the worst hotel experience I have ever encountered. The managers we asked to speak with were just as rude and unaccommodating.”

May 27, 2008 by Mike from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Free warm cookies!
• No free breakfast.

“I was very impressed with the staff of this hotel. They were very friendly, helpful, and competent.”

May 27, 2008 by Caitlin from Lynnwood, WA
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[8]

• Friendly staff.
• Small room; not many amenities for star level.

“Overall we were not extremely satisfied with the hotel. The location, however, was very convenient, and the hotel was quite clean.”

May 27, 2008 by Abdul from Pullman, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice location, next the mall.
• Charging for parking and to use the wireless internet. Room size, a queen bed for 2 adults and child.

“Very nice hotel and location. We enjoyed the stay. I thought the bed size (queen) is too small for 2 adults and child. I did not like charging for parking and using the wireless internet.”

May 27, 2008 by David from Portland, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Cookies at front desk.
• Room very small no bath tub.

“This hotel has been around along time, it's time for a complete renovation, lobby extremely noisy at all times, and staff is always friendly.”

May 26, 2008 by Carol from Bay City, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• The bed was very comfortable.
• This hotel is nice; however, everything extra comes with a price, like parking is $18/night.

“The hotel is large, rooms are small, and bed is the highlight. Very comfortable. The problem with this hotel is the added expenses of having a mini-refrigerator, parking, and wireless internet.”

May 25, 2008 by Timothy W. from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location; Embassy Suites.
• Kitchen/room service was disorganized.

“A fine business location, and decent for a family as well. Kitchen operation needs improvement.”

May 25, 2008 by George from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Every single staff member went out of their way to provide exceptional service.
• Somewhat out-of-the-way location for Downtown-based activities.

“An older hotel that has been very well maintained through the years. What sets this hotel aside for excellence, is the incredible spirit and helpfulness of the staff. The Ritz doesn't do any better. Easy to reach by the train from PDX. Hats off to the staff at this hotel.”

May 17, 2008 by Stuart from College Place, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The lounge was good as was the cafe, staff ok also.
• The rooms were below average for the $ spent.

“Our first room was missing the curtains, and was not clean. The second room (after we complained) wasn't much better. The bathroom mirror was dirty as was the back of the door. For the $ spent on this dive, we will certainly look around again.”

May 15, 2008 by Scott from Pendleton, OR
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[8]

• Room Service was great.
• Few comforts in the room, and not very clean.

“The bed was comfy, and the Food was good, but the room lacked things I've become used to; like a mini fridge, and bath tub. (we did have a shower) It wasn't worth the price, in my opinion.”

May 14, 2008 by David from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• The room seemed small.

“Location was convenient to train from airport and, for my wife, there was shopping across the street at a major mall.”

May 13, 2008 by Nettie from Corvallis, OR
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice lobby.
• My room did not have a bathtub, only a shower.

“As noted in the previous question, there was no bathtub in my bathroom. I requested one, but was told that there were no rooms with tubs available. This was a disappointment to me. Everything else was fine.”

May 13, 2008 by Vince from Delta, BC CA
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[9]

• Free warm cookie at check in.
• Room was not clean or kept up.

“The hotel itself is nice however the room was in need of some maintenance. Shower did not drain, carpet not vacuumed, dust on headboard, tiles and sink in bathroom cracked or chipped, grout and caulking moldy.”

May 8, 2008 by Jamie W. from Richmond, BC CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• I guess the price was okay.
• The room was too small. The room had a slight odor; the hotel employee serving me took forever to check me in and didn't seem to know too much.

“Hotel is old, rooms have musky smell, and hotel staff is not too helpful or friendly. Maid came into my room without knocking on door. Could have been embarrassing situation. Room was too small hardly enough room for a 3 people with one queen bed that seemed rather small. Washroom was not that nice.”

May 7, 2008 by Carolyn from Federal Way, WA
Overall Rating: 9
Cleanliness:[7] • Staff:[6] • Location:[8]

• Convincement.
• Food.

“Rooms were very clean, nice amenities.”

May 7, 2008 by Sam from West Richland, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel staff treated my son as a person!
• We were supposed to have twin beds but had to have them bring a roll away bed in!

“Very easy to find, the staff was very helpful. Even though they were very busy. They still took the time and made sure to treat my 8 year old son like his own person!”

May 7, 2008 by Richard from Portland, OR
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[8]

• location. staff service was very prompt
• It's threadbare, and no baths, only showers.

“The hotel is poorly supervised. A man was using the hotel business center view porn on the public pc. There was not a very urgent reaction by the staff when notified.”