User Reviews for Red Lion Inn at The Quay Vancouver

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Oct 25, 2009 by Laura from Rochester Hills,MI
Overall Rating: 10

• Staff was super friendly and the hotel room was very nice, comfortable and clean.

“The staff was very friendly and attentive. The room was spotless and the bed was SUPER comfortable. I could not believe all the amenities for the price!”

Aug 18, 2009 by Kelly from Tumwater,WA
Overall Rating: 9

• Room floor was uneven.

“Moderate hotel on the columbia river.”

Jul 19, 2009 by Jeri from Kihei,HI
Overall Rating: 5

• The deck employees are rude.

“The hotel is very nice, but as I mentioned above the experience with the employees was not good.”

Mar 11, 2009 by Reggie from Olympia,WA
Overall Rating: 6

• The hotel is located right next to the Columbia river. The view is wonderful.
• The hotel is in disrepair on the outside. It didn't appear like a 3 star hotel.

“The hotel is located in close proximity to the Columbia river. The view is great. The parking lot and outside of the building do not say 3 star hotel. My room was fine but had a slightly musty odor as if it had not been used for a while. The staff was not particularly friendly. I was somewhat disappointed with the hotel given that it had a 3 star.”

Mar 1, 2009 by Steve from Lynnwood,WA
Overall Rating: 3

• Very good food.
• Noise.

“Spent the night here had two drunk woman in the room next to me, called the front desk 4 times finally at 3:00 am they passed out. Never again.”

Oct 17, 2008 by Margie
Overall Rating: 5

• Convenient, parking, easy access and
  comfortable bed.
• Torn sheets, mismatching room decor, soap scum in tub.

“While the overall aesthetic of the hotel was wonderful, and the room itself was nice, spacious and clean, the tub had soap scum, hair and dirt in it. When I left a comment card asking for it to be cleaned it was not. The comforters did not match the decor of the rest of the room, which was well decorated and very nice. This took away from the look of the room. While the matching is not really an issue, torn sheets are. The sheet was worn enough that there were tears in the sheets.
”

Oct 8, 2008 by William
Overall Rating: 10

“It is in a beautiful location on the Columbia River.”

Sep 27, 2008 by Michael
Overall Rating: 4

• Happy hour.
• Bugs in the hotel room (fruit flies and small spiders).

“Beware of little bugs!”

Sep 5, 2008 by Robert from Spokane, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, comfortable beds, being able to take walks on the river, walk-way & park.
• Charging almost ten bucks for a continental breakfast. No exhaust fan in the bath.

“Beds were comfortable, and the rooms were nice and relaxing with little noise from the freeway, (the fan probably masked it but it was a fairly quiet fan). Having the Riverwalk close, the community and historic parks nearby was a nice surprise. The room set-up was ok but felt as if the two queen beds crowded the room a bit. There was only one lamp for the two beds. This is a just being picky on my part, but the coffee packets didn't have portion info so it was hard to tell how much water to use for brewing.”

Sep 3, 2008 by Doug B. from Kennewick, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The fact that it is on the water.
• It just needs some updating.

“The staff couldn't have been nicer but we were surprised that there was a dog show happening with lots of four legged guests (not necessarily a bad thing but) and the hotel just needs a little updating in the common areas.”

Sep 3, 2008 by Chance from Redmond, OR
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• Bath & Body Works toiletries.
• Everything else. This hotel was horrible.

“The area that the hotel is in is a bad one. There is limited parking. The room had some sort of weird odor initially. I'm not sure if it dissipated or we just got used to it, but it didn't smell good at all. The air conditioning didn't work. One of my biggest pet peeves with this place was the shower head. They use those shower heads that shoot water at you like little needles. Those needles hurt like the devil. How this hotel calls itself 3 stars is beyond me. It's no better than a Super 8, in my opinion. It's old, it's poorly designed, and it's not in a pleasant neighborhood. If you want to stay at a Red Lion, stay at the one directly across the river aptly named Red Lion at the River. Red Lion at the Quay is a dump.”

Aug 26, 2008 by Zayra from Los Angeles, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[8]

• Beautiful view on the river.
• Pillows had bad smell.

“This hotel is located on the river in Vancouver, WA with a beautiful view. The hotel however is older and needs a bit of refreshing. Hotel Lobby is attractive with a few different sitting areas. One of my pillows on the bed had a bad smell to it. The bed is comfortable enough but the entire bedroom needs an update. Bathrooms are large and has a separate vanity area, both of which are updated and quite nice. Close to freeway access and small downtown area that doesn't really have much going on. Not many restaurants in the area and what's there didn't seem appealing.”

Aug 25, 2008 by Katrina from Dexter, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good sized, clean rooms, nice outdoor pool, good restaurant.
• Small workout facility.

“Great hotel in a good location. Free high-speed and parking which is a huge plus. Clean rooms, friendly staff. Would stay there again.”

Aug 25, 2008 by Sarah from Puyallup, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Convenience to the freeway.
• It wasn't quite a 3 star stay.

“The room was adequate, but not the cleanest. I have a phobia about pink fungus in the bathroom grout. When you enter the room, it was not a fresh smell that I smelled.”

Aug 21, 2008 by Shelley from Henderson, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were extremely comfortable.
• Pool was too small, not enough lounge chairs.

“We were surprised that the inside of the hotel was very nice as the outside is not attractive. The beds were extremely comfortable.”

Aug 20, 2008 by Shannon from Colbert, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Right on the river, very nice bed.
• Tiny bathroom.

“The rooms were very luxuriant but tiny. The staff played dumb about a basketball tourney going on that weekend. It was right outside our window literally 1 foot away. Super noisy and started very early. Right on the river - beautiful. Wonderful city park and farmer's market 2 blocks away.”

Aug 13, 2008 by Cheryl from Willows, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location was excellent, room was clean.
• Small room, did not allow for early check-in.

“Room was small with oversized furniture, but clean and met our needs. Excellent Downtown location and great view of Columbia River, although a river-side room was not available. Conveniently close to freeways.”

Aug 12, 2008 by Zahra from Coquitlam, BC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• The location and the main entrance.
• Size of the room.

“NA.”

Aug 12, 2008 by Kelly from Eugene, OR
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Nothing.
• Not clean, not comfortable, very loud, horrible location.

“The bathroom was clean. There were stains on the bedding and the beds were very uncomfortable. Loud hotel. Horrible location, train tracks ran right next to hotel and trains ran all night long. Planes flew over hotel from PDX so also very loud.”

Aug 12, 2008 by Rhoda from Seattle, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• The location on the river is wonderful.
• Restaurant is painfully slow. Over 2.5 hours for lunch.

“Comfortable, clean, well located but hotel on the river with recent upgrades to interiors.”

Jul 30, 2008 by Jas from Renton, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Shuttle to airport.
• Really needs a facelift. Worn and old.

“Location is excellent, near city center. However, the hotel is in serious need of updating and does not warrant 3.5 stars, more like 2-2.5 at best.”

Jul 28, 2008 by Gilbert from Salem, OR
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• The first receptionist was helpful.
• We ordered breakfast, but did not get it, the morning staff was rude.

“Although located next to the waterfront of the beautiful Columbia river, and close to Interstate 5, the location of nearby railroad offsets any benefit. You can clearly hear the train, as well as construction along the railroad tracks. The evening staff receptionist was very helpful directing us to a great restaurant, but that is where the courtesy ended. We placed an order for Breakfast but did not receive it, when we questioned why we did not receive breakfast we were told they did not get the order. Their attitude seem rude and ungrateful. I would never recommend this motel to anyone.”

Jul 27, 2008 by Westin from Meridian, ID
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Clean.
• Railroad construction outside my room.

“The room was fine. I feel it was a good value.”

Jul 21, 2008 by Colin from Waipahu, HI
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[3]

• They provided good soap.
• Smelly hotel, with lousy maintenance workers.

“I would not recommend this hotel to anyone associated with me. The service was bad, rooms weren't made up tight (sheets), maintenance workers did not fix room in a timely manner.”

Jul 20, 2008 by Mark from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Room was very clean and especially the nice bathroom.
• AC unit was not satisfactory as it didn't cool the room consistently.

“Location is great; the outdoor area along river was disappointing. All concrete and no landscaping which gave the look of the hotel as very drab. the room was very clean and especially the bathroom; the AC unit was inadequate as it never really kept the room cool unless you were standing next to the AC unit; the credenza that the TV sits on is way too big for a hotel room; if new TV was installed and hung on the wall, you wouldnt need the huge piece of furniture. Its nice that a hotel actually offers complimentary internet access.”

Jul 19, 2008 by Jeannie from Nashville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bed was incredibly comfortable.
• Halls and room smelled of stale cigarette smoke.

“Rooms have been redecorated but hotel is very 70's in appearance and layout. Cars parked right outside my window, so I had to keep drapes closed at all times for any privacy. I would stay there again.”

Jul 18, 2008 by Carol from Rohnert Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room decor, had refrigerator and microwave. Helpful staff.
• Room was a little small for the two beds, but not a big problem.

“Excellent location near freeway but not noisy. Very quiet room. Nice pool and restaurant. A pleasant experience overall.”

Jul 17, 2008 by Maggie from Wheatley Heights, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly, close to everything, kitchenette was awesome!
• No valet service.

“I was very pleased with this hotel which was centrally located to where I wanted to go and the kitchenette was awesome! No nonsense, clean and very nice people attending. The only drawback was no valet service and the local cleaners don't press on weekends! What's that about?”

May 27, 2008 by William from Pendleton, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to services.
• There was some kind of a youth conference there this weekend - noisy.

“Excellent.”

May 15, 2008 by Marie from Kelso, WA
Overall Rating: 1
Cleanliness:[5] • Staff:[7] • Location:[1]

• Nice decor in rooms.
• No indoor pool, bad neighborhood.

“Nicely remodeled rooms, but paper thin walls. I thought we would get out of town for Mother's day and go stay at a 3 star hotel and swim with the kids. However, there was no indoor pool (outdoor pool closed in May) and the kids couldn't even take a bath because the tub would not hold water. Huge transvestite convention during the weekend we were there. There was almost no parking except not so safe lot across the street. My daughter is young so the large dressed up women didn't warrant any questions. We were within driving distance to home, so we left for home after 90 minutes in the room. Big disappointment for all of us.”

May 15, 2008 by Arlo from Lapine, OR
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[9]

• River front.
• The staff first gave us a room that was already occupied by a very large man!

“Beautiful venue - horrible service. Would not allow early check in (asked at 1:30 and told check in is at 3). When we were checked in and entered our room, it was already occupied by a large man in bed! What a surprise! We went back to the desk and they apologized and gave us another room. No coffee in the room so my husband went downstairs the next morning to get coffee at 7:15. No coffee in the lobby and when he went to the dining room and asked for coffee for the room, he was ignored by two wait staff. When we checked out at 9, there was coffee available in the lobby. Beautiful venue - horrible service!”

May 10, 2008 by Barb from Toledo, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very nice place to sleep very comfortable.

“I would stay again at a different time of the year.”

May 3, 2008 by Edward from Victoria, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Beautiful lobby and setting on the ocean.
• Poor part of town not safe for walking no shops.

“This is an old grand hotel. The rooms are large, but a bit tired looking. It is located in a poor part of town where it is not safe to walk around in the evening.”

May 1, 2008 by Iris from Bellevue, WA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[10]

• Location and restaurant.
• The staff were unprepared to help visitors.

“We had ants in our room and insisted on being transferred to another room. The staff was unpleasant and blamed us for having food in the room. There was a microwave and refrigerator. What were they supposed to be for?”

May 1, 2008 by Kathy from Rialto, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable beds, bath and body works soaps and shampoos.
• Housekeeping staff does not start until 10:00, room not cleaned until after 1:00.

“Friendly, helpful staff. Comfortable beds. Nice room amenities including refrigerator, microwave coffee pot (all neatly stored out of sight in an armoire). Bath and body works soaps, shampoo, conditioner and body lotion! Older looking hotel from the outside, but rooms appear to be updated and remodeled - so don't judge by the outside appearance. Only downside is that housekeeping staff does not start until 10:00 a.m., each day the room was not cleaned until about 1:00 p.m. or later which interfered with our schedule. The housekeeping staff, however, was fabulous.”

Apr 29, 2008 by Andrew from Dupont, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Convenience.
• Smell of room, Stated non smoking but I have my doubts about that.

“Good Hotel but not in any way a three star I would give it a Two Star due to the age of hotel and a remodel is in its future. Would be a great hotel for a stop on a road trip and the view of the hotel being right on the river has its qualitys that some might look for. Great staff and a pleasant experience overall.”

Apr 22, 2008 by Denese from Coos Bay, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Very friendly staff, the hotel was located in a safe place with things to do in walking distance.
• The room was a little cramped.

“A polite family friendly hotel with shopping and entertainment within walking distance.”

Apr 13, 2008 by Cathy from Vancouver, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[5] • Location:[8]

• Not a whole lot.
• Not people or kid friendly.

“I do not wish to stay at this hotel ever again.”

Apr 8, 2008 by Ron from Centralia, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable rooms.
• Small beds.

“Clean, attractive rooms. Pillows were plentiful but kind of small. Beds were fairly comfortable. The TV in the room was small, old and channel selection was sparse. Coffee maker in the room was a nice touch. All in all a positive stay.”

Apr 7, 2008 by Steve from Fox Island, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful location on the Columbia River.
• Very noisy surrounding area with planes and trains at all hours of the night.

“Hotel was nice as expected. However, the first room they gave me was totally inappropriate. The next room was OK but the outside environment was very noisy at all hours of the night. Very near train tracks that support the port of Vancouver with switch engines blowing horns all night. Some airplane noise with departing flights from Portland International Airport. The plane noise was OK after 10:30-11 PM nightly.”

Mar 28, 2008 by Dairn from Burnaby, BC CA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[9]

• The room was very nice.
• The hotel obviously catered to conferences, so our young family was practically ignored for our 2 nights.

“The Red Lion Vancouver, WA, is a nice hotel. The room was very nice and the amenities are as well (restaurant/lounge looked good - outdoor pool was closed). However, when checking in, we were not told about anything that the hotel had to offer, simply directed to our room, "up, and to the right." This hotel caters to conferences and business travelers, so it felt like our family (with 2 young kids) was merely tolerated rather than welcomed. Maybe the staff was just having a couple off days?”

Mar 19, 2008 by Carter from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was updated, clean, and comfortable.
• Floors in rooms sloped. I bit unnerving. No flat panel telly.

“The original Red Lion Inn is a comfortable, updated hotel sitting on top of the Columbia river within a short walk to Downtown Vancouver and Ester Shorts Park - and 10 - 20 minutes to most of Portland. Don't forget the little bit longer spectacular drives to The Columbia Gorge and Mt. Hood. So comfort, views, and location shine at this hotel.”

Mar 16, 2008 by Alan from Dover, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location, comfortable.
• Wi-Fi signal was weak in the room.

“This is a nice hotel with clean, comfortable rooms and a terrific, convenient location on the Columbia River.”

Mar 11, 2008 by Jessie from Seattle, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Clean, Good location, nice beds.
• Weird, sort of long walk to my room.

“The hotel was fine. I have stayed in better and I have stayed in worse. However, I was able to stay there at a very low rate and I made my reservation on the day of my stay. The hotel seemed clean and fairly updated. I did have a room on the ground floor right by the hotel drive way which wasn't great, but I got there late and just kept my curtains closed.”

Feb 27, 2008 by Shannon from Greenbank, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• The beds were very comfortable.
• The staff was very slow to solve problems.

“Pretty pricey for what you get an old hotel very close to the train tracks. A 3-star hotel should have a heated pool! the beds were very comfortable and gave you lots of pillows! Not recommended for families with small kids!”

Feb 11, 2008 by Jami from Camas, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[6]

• It was in Vancouver.
• There was nothing to do there.

“I was very disappointed in the hotel. It seems as though it may have been a great hotel 20 years ago but is now outdated. They only had may be 8 stations you can get that at Motel 6 which is definitely not claiming to be a 3 star hotel. They had an excuse for a fitness room that had a couple of treadmills in it. I also was very surprised that they didn't serve breakfast--once again, even motel 6 usually at least has muffins and coffee. I have stayed in several hotels over the last few years and this was the first time they haven't had at least that-usually the 2.5 or better hotels have full breakfast and some kind of reception in the evening-whether it be cookies and milk or going all out with cocktails and food. Overall I was just very disappointed in the lack of amenities in this hotel.”

Feb 11, 2008 by Laurie from Vancouver, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Warm, attractive, inviting, quick service, clean comfortable room.
• Balcony on 2nd floor attached to all others - anyone could access your room.

“I've stayed at this hotel before several times and it has never disappointed. The quality has always been excellent and the service great. I would definitely return and/or recommend it to others.”

Jan 30, 2008 by Diana from Oysterville, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Even though there was a conference going on, it was quiet and we were able to sleep well.
• It was a little tricky to find, but it was not that hard.

“We would definitely stay here again. It is a nice location on the river and the room was quiet even though there was a conference going on and the freeway was not far away. It was a great value!”

Jan 19, 2008 by Steve from Gig Harbor, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff-restaurant, bar, front desk and housekeeping great.
• Parking meager if you have a trailer.

“Lounge is fabulous-sailing ship motif along with the same theme in the restaurant. A great location on the Columbia river. Also within walking distance of Downtown Vancouver and other restaurants on the river. I have stayed there numerous times before and I was hoping to get something similar but I nailed the Red Lion. Better to be lucky than good.”

Jan 17, 2008 by Arlene from Reno, NV
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• It was a nice surprise that the inside was much nicer than the exterior.
• Tiny bathroom and tiny bed.

“The room was in a poor location, but we can overlook that. It was clear they weren't full, but "No, a room with two beds or a king isn't available." When we asked for a handicapped room for my sister, the clerk made it clear the rate didn't apply to her room, so she got a room with two queen beds. We only stayed one day, so it wasn't a big deal. You get what you pay for.”