User Reviews for Red Lion Inn at The Quay Vancouver

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Jul 30, 2008 by Jas from Renton, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Shuttle to airport.
• Really needs a facelift. Worn and old.

“Location is excellent, near city center. However, the hotel is in serious need of updating and does not warrant 3.5 stars, more like 2-2.5 at best.”

Jul 28, 2008 by Gilbert from Salem, OR
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• The first receptionist was helpful.
• We ordered breakfast, but did not get it, the morning staff was rude.

“Although located next to the waterfront of the beautiful Columbia river, and close to Interstate 5, the location of nearby railroad offsets any benefit. You can clearly hear the train, as well as construction along the railroad tracks. The evening staff receptionist was very helpful directing us to a great restaurant, but that is where the courtesy ended. We placed an order for Breakfast but did not receive it, when we questioned why we did not receive breakfast we were told they did not get the order. Their attitude seem rude and ungrateful. I would never recommend this motel to anyone.”

Jul 27, 2008 by Westin from Meridian, ID
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Clean.
• Railroad construction outside my room.

“The room was fine. I feel it was a good value.”

Jul 21, 2008 by Colin from Waipahu, HI
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[3]

• They provided good soap.
• Smelly hotel, with lousy maintenance workers.

“I would not recommend this hotel to anyone associated with me. The service was bad, rooms weren't made up tight (sheets), maintenance workers did not fix room in a timely manner.”

Jul 20, 2008 by Mark from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Room was very clean and especially the nice bathroom.
• AC unit was not satisfactory as it didn't cool the room consistently.

“Location is great; the outdoor area along river was disappointing. All concrete and no landscaping which gave the look of the hotel as very drab. the room was very clean and especially the bathroom; the AC unit was inadequate as it never really kept the room cool unless you were standing next to the AC unit; the credenza that the TV sits on is way too big for a hotel room; if new TV was installed and hung on the wall, you wouldnt need the huge piece of furniture. Its nice that a hotel actually offers complimentary internet access.”

Jul 19, 2008 by Jeannie from Nashville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bed was incredibly comfortable.
• Halls and room smelled of stale cigarette smoke.

“Rooms have been redecorated but hotel is very 70's in appearance and layout. Cars parked right outside my window, so I had to keep drapes closed at all times for any privacy. I would stay there again.”

Jul 18, 2008 by Carol from Rohnert Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room decor, had refrigerator and microwave. Helpful staff.
• Room was a little small for the two beds, but not a big problem.

“Excellent location near freeway but not noisy. Very quiet room. Nice pool and restaurant. A pleasant experience overall.”

Jul 17, 2008 by Maggie from Wheatley Heights, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly, close to everything, kitchenette was awesome!
• No valet service.

“I was very pleased with this hotel which was centrally located to where I wanted to go and the kitchenette was awesome! No nonsense, clean and very nice people attending. The only drawback was no valet service and the local cleaners don't press on weekends! What's that about?”

May 27, 2008 by William from Pendleton, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to services.
• There was some kind of a youth conference there this weekend - noisy.

“Excellent.”

May 15, 2008 by Marie from Kelso, WA
Overall Rating: 1
Cleanliness:[5] • Staff:[7] • Location:[1]

• Nice decor in rooms.
• No indoor pool, bad neighborhood.

“Nicely remodeled rooms, but paper thin walls. I thought we would get out of town for Mother's day and go stay at a 3 star hotel and swim with the kids. However, there was no indoor pool (outdoor pool closed in May) and the kids couldn't even take a bath because the tub would not hold water. Huge transvestite convention during the weekend we were there. There was almost no parking except not so safe lot across the street. My daughter is young so the large dressed up women didn't warrant any questions. We were within driving distance to home, so we left for home after 90 minutes in the room. Big disappointment for all of us.”

May 15, 2008 by Arlo from Lapine, OR
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[9]

• River front.
• The staff first gave us a room that was already occupied by a very large man!

“Beautiful venue - horrible service. Would not allow early check in (asked at 1:30 and told check in is at 3). When we were checked in and entered our room, it was already occupied by a large man in bed! What a surprise! We went back to the desk and they apologized and gave us another room. No coffee in the room so my husband went downstairs the next morning to get coffee at 7:15. No coffee in the lobby and when he went to the dining room and asked for coffee for the room, he was ignored by two wait staff. When we checked out at 9, there was coffee available in the lobby. Beautiful venue - horrible service!”

May 10, 2008 by Barb from Toledo, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very nice place to sleep very comfortable.

“I would stay again at a different time of the year.”

May 3, 2008 by Edward from Victoria, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Beautiful lobby and setting on the ocean.
• Poor part of town not safe for walking no shops.

“This is an old grand hotel. The rooms are large, but a bit tired looking. It is located in a poor part of town where it is not safe to walk around in the evening.”

May 1, 2008 by Iris from Bellevue, WA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[10]

• Location and restaurant.
• The staff were unprepared to help visitors.

“We had ants in our room and insisted on being transferred to another room. The staff was unpleasant and blamed us for having food in the room. There was a microwave and refrigerator. What were they supposed to be for?”

May 1, 2008 by Kathy from Rialto, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable beds, bath and body works soaps and shampoos.
• Housekeeping staff does not start until 10:00, room not cleaned until after 1:00.

“Friendly, helpful staff. Comfortable beds. Nice room amenities including refrigerator, microwave coffee pot (all neatly stored out of sight in an armoire). Bath and body works soaps, shampoo, conditioner and body lotion! Older looking hotel from the outside, but rooms appear to be updated and remodeled - so don't judge by the outside appearance. Only downside is that housekeeping staff does not start until 10:00 a.m., each day the room was not cleaned until about 1:00 p.m. or later which interfered with our schedule. The housekeeping staff, however, was fabulous.”

Apr 29, 2008 by Andrew from Dupont, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Convenience.
• Smell of room, Stated non smoking but I have my doubts about that.

“Good Hotel but not in any way a three star I would give it a Two Star due to the age of hotel and a remodel is in its future. Would be a great hotel for a stop on a road trip and the view of the hotel being right on the river has its qualitys that some might look for. Great staff and a pleasant experience overall.”

Apr 22, 2008 by Denese from Coos Bay, OR
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Very friendly staff, the hotel was located in a safe place with things to do in walking distance.
• The room was a little cramped.

“A polite family friendly hotel with shopping and entertainment within walking distance.”

Apr 13, 2008 by Cathy from Vancouver, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[5] • Location:[8]

• Not a whole lot.
• Not people or kid friendly.

“I do not wish to stay at this hotel ever again.”

Apr 8, 2008 by Ron from Centralia, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable rooms.
• Small beds.

“Clean, attractive rooms. Pillows were plentiful but kind of small. Beds were fairly comfortable. The TV in the room was small, old and channel selection was sparse. Coffee maker in the room was a nice touch. All in all a positive stay.”

Apr 7, 2008 by Steve from Fox Island, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful location on the Columbia River.
• Very noisy surrounding area with planes and trains at all hours of the night.

“Hotel was nice as expected. However, the first room they gave me was totally inappropriate. The next room was OK but the outside environment was very noisy at all hours of the night. Very near train tracks that support the port of Vancouver with switch engines blowing horns all night. Some airplane noise with departing flights from Portland International Airport. The plane noise was OK after 10:30-11 PM nightly.”

Mar 28, 2008 by Dairn from Burnaby, BC CA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[9]

• The room was very nice.
• The hotel obviously catered to conferences, so our young family was practically ignored for our 2 nights.

“The Red Lion Vancouver, WA, is a nice hotel. The room was very nice and the amenities are as well (restaurant/lounge looked good - outdoor pool was closed). However, when checking in, we were not told about anything that the hotel had to offer, simply directed to our room, "up, and to the right." This hotel caters to conferences and business travelers, so it felt like our family (with 2 young kids) was merely tolerated rather than welcomed. Maybe the staff was just having a couple off days?”

Mar 19, 2008 by Carter from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was updated, clean, and comfortable.
• Floors in rooms sloped. I bit unnerving. No flat panel telly.

“The original Red Lion Inn is a comfortable, updated hotel sitting on top of the Columbia river within a short walk to Downtown Vancouver and Ester Shorts Park - and 10 - 20 minutes to most of Portland. Don't forget the little bit longer spectacular drives to The Columbia Gorge and Mt. Hood. So comfort, views, and location shine at this hotel.”

Mar 16, 2008 by Alan from Dover, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location, comfortable.
• Wi-Fi signal was weak in the room.

“This is a nice hotel with clean, comfortable rooms and a terrific, convenient location on the Columbia River.”

Mar 11, 2008 by Jessie from Seattle, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Clean, Good location, nice beds.
• Weird, sort of long walk to my room.

“The hotel was fine. I have stayed in better and I have stayed in worse. However, I was able to stay there at a very low rate and I made my reservation on the day of my stay. The hotel seemed clean and fairly updated. I did have a room on the ground floor right by the hotel drive way which wasn't great, but I got there late and just kept my curtains closed.”

Feb 27, 2008 by Shannon from Greenbank, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• The beds were very comfortable.
• The staff was very slow to solve problems.

“Pretty pricey for what you get an old hotel very close to the train tracks. A 3-star hotel should have a heated pool! the beds were very comfortable and gave you lots of pillows! Not recommended for families with small kids!”

Feb 11, 2008 by Jami from Camas, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[6]

• It was in Vancouver.
• There was nothing to do there.

“I was very disappointed in the hotel. It seems as though it may have been a great hotel 20 years ago but is now outdated. They only had may be 8 stations you can get that at Motel 6 which is definitely not claiming to be a 3 star hotel. They had an excuse for a fitness room that had a couple of treadmills in it. I also was very surprised that they didn't serve breakfast--once again, even motel 6 usually at least has muffins and coffee. I have stayed in several hotels over the last few years and this was the first time they haven't had at least that-usually the 2.5 or better hotels have full breakfast and some kind of reception in the evening-whether it be cookies and milk or going all out with cocktails and food. Overall I was just very disappointed in the lack of amenities in this hotel.”

Feb 11, 2008 by Laurie from Vancouver, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Warm, attractive, inviting, quick service, clean comfortable room.
• Balcony on 2nd floor attached to all others - anyone could access your room.

“I've stayed at this hotel before several times and it has never disappointed. The quality has always been excellent and the service great. I would definitely return and/or recommend it to others.”

Jan 30, 2008 by Diana from Oysterville, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Even though there was a conference going on, it was quiet and we were able to sleep well.
• It was a little tricky to find, but it was not that hard.

“We would definitely stay here again. It is a nice location on the river and the room was quiet even though there was a conference going on and the freeway was not far away. It was a great value!”

Jan 19, 2008 by Steve from Gig Harbor, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff-restaurant, bar, front desk and housekeeping great.
• Parking meager if you have a trailer.

“Lounge is fabulous-sailing ship motif along with the same theme in the restaurant. A great location on the Columbia river. Also within walking distance of Downtown Vancouver and other restaurants on the river. I have stayed there numerous times before and I was hoping to get something similar but I nailed the Red Lion. Better to be lucky than good.”

Jan 17, 2008 by Arlene from Reno, NV
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• It was a nice surprise that the inside was much nicer than the exterior.
• Tiny bathroom and tiny bed.

“The room was in a poor location, but we can overlook that. It was clear they weren't full, but "No, a room with two beds or a king isn't available." When we asked for a handicapped room for my sister, the clerk made it clear the rate didn't apply to her room, so she got a room with two queen beds. We only stayed one day, so it wasn't a big deal. You get what you pay for.”

Jan 9, 2008 by Linda from Chehalis, WA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• It was a great overall value, nice view.
• The fitness center was really bad, equipment didn't work.

“This was a great place to stay for the price. Clean and updated. Not an amazing place but a great value. I would stay there again. The fitness center was pretty bad. It didn't open until 8 AM and the TV, Water, and two treadmills didn't work. There were no weights or mats.”

Jan 3, 2008 by Melissa from Ewa Beach, HI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, nice, good service.
• Smoke detector beeped.

“Nice hotel, good location, cleans rooms.”

Jan 2, 2008 by Lynda from Bellevue, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Price and location.
• The room was too drafty/cold.

“Great location, old and dated finishes. Nice rooms.”

Dec 17, 2007 by Steve from Chantilly, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Classic charm great location.
• No negatives.

“This will be my hotel of choice next time Im in the Portland area.”

Dec 14, 2007 by Allan from Santa Clara, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[9]

• Convenient location.
• Very spread out, not updated to modern standards.

“The red lion at the quay is located right on the Columbia river adjacent to the i5 bridge. It appears not to have been redecorated since the '70's so if you're in to brown and gold this is your hotel. The rooms are ok but nothing special. I stay here because it's cheap and near the office I visit on my trips to Vancouver.”

Dec 3, 2007 by J.D. from Orting, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• As a business traveler the room was perfect.
• The ice machine on the second floor was not working.

“A great hotel for family, business or a romantic weekend away from the kids. I was amazed at how clean and pristine the hotel was.”

Dec 1, 2007 by Kathy from Corona, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful lobby, friendly staff, nice room, & good food.
• The toilet flushed slowly.

“Good hotel with a friendly, helpful staff and nice rooms. The restaurant food was very good especially the clam chowder.”

1 of 1 people found this review helpful.

Nov 25, 2007 by Dj from Clarksburg, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Bed, pillows, quality of soaps and shampoos, restaurant decor was fabulous!
• Noise of heater and the unsolicited man at door requesting entry to see what type of heater we had in room.

“Very nice and comfortable. loved the cutter ship decor in restaurant. The bartender was very nice and she made good suggestions. View from deck was fabulous!”

1 of 1 people found this review helpful.

Nov 21, 2007 by Daniel M. from Lewiston, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient location to all of Portland overlooking Columbia river.
• Queen size beds.

“Overall the hotel met or exceeded all of our expectations. I would recommend this hotel to anyone.”

Nov 15, 2007 by Tom from Colbert, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed.
• Outdoor pool.

“Had a nice stay. I will come back.”

1 of 1 people found this review helpful.

Nov 10, 2007 by Phil from Lakewood, CO
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Staff was generally friendly and helpful.
• Older hotel with maintenance required in some areas.

“I have stayed at the red lion inn at the quay for years and always enjoy this hotel. The staff if professional and service is good. The hotel is older and has some maintenance items, but is still appealing and in a great location on the water. Rooms are consistent and bedding is comfortable.”

Nov 8, 2007 by Connie from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was close to everything, just a bridge to Portland.
• Breakfast was expensive.

“The hotel was much nicer then I thought. The foyer was beautiful the rooms comfy, and great location.”

Nov 6, 2007 by Dave from Elm Grove, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Quiet & comfortable with easy access to major highways.
• Parking can be difficult due to their popular bar and restaurant.

“It was not busy when I was there so the people were exceptionally helpful. For travelers and business people the accommodations were fine. I don't think this is a prime romance destination. While the 'quay" is on the Columbia river, downtown Vancouver leaves a lot to be desired and a first thought is that the area seems a little down trodden. But it really is fine. The overall experience was very good and I would use the hotel again if I return to Vancouver.”

Nov 1, 2007 by Marcus from Chandler, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• This hotel was nice, next to the water and close to the meeting hall.
• The area it was in is old and noise.

“The hotel was clean and its next to the water for a nice dinning.”

Oct 24, 2007 by Michele from Lawndale, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was clean, had a refrigerator and coffee and allowed dogs.
• Long walk from elevator to room and had to carry own luggage.

“The hotel was nice and convenient to local freeways. The restaurant sits right on the river with a great view and the food was wonderful. They had a dog show going on which was an extra plus. Only downside was that it's a long walk from the lobby to our room and only one elevator.”

Oct 22, 2007 by Ryan from Surrey, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location.
• Needs renovation, looks old.

“Easy access to hwy from hotel.”

Oct 19, 2007 by Shane from Edmonds, WA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[5]

• There was little I liked about this hotel.
• Grubby carpets, stained bed linens, dated furnishings, cheap feel to room & hotel, noisy trains adjacent to hotel.

“The hotel has a nice location on the river if you don't mind the noisy trains rumbling by at all hours, the grubby carpets, stained bed linens, cheap & dated decor, thin walls with noise from adjacent rooms, musty smell and inattentive front desk clerk. Maybe your experience will be better.”

1 of 1 people found this review helpful.

Oct 19, 2007 by Jennifer from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location was convenient for my purposes.
• The lay out required a long walk around looking for an elevator.

“I stayed here for a business trip but I appreciated the location next to the river. I was able to take an early morning walk along the footpath before my meetings. The room was comfortable and quiet.”

Oct 17, 2007 by Beverly from Edmonds, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The rooms are very beautiful.
• Room 250 bathroom door was hard to get around. In Vancouver wash.

“This is the second time staying at the red lion. We come down to visit family. Both times the rooms were really beautiful.”

Oct 15, 2007 by David from Santa Rosa, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[4]

• Nice view of the Columbia River.
• Uninteresting lobby, hall carpets needed attention.

“A long way from downtown Vancouver down dark streets. No pool or hot tub that was usable.”