User Reviews for Red Lion Inn Eugene

Research User Reviews for Red Lion Inn Eugene (1-20 of 295)

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Nov 25, 2009 by Julie from Canoga Park,CA
Overall Rating: 5

• The clerk and the counter was friendly and helpful.

“Decent, but noisy on freeway access ramp, rooms were okay but dated decor and smelled like smoke covered by room freshener. Security was not adequate given the circumstances. Restaurant was great, good service and food, and desk staff was very good.”

Oct 23, 2009 by Mary from Milwaukie,OR
Overall Rating: 4

• The front desk staff.
• Remnants of former guests on the floor and bed of my room.

“Although it is a Red Lion, it is not close in quality to the other chain hotels I have visited. In particular, my room had such a heavy deodorant smell that I had to leave the sliding window open for 2 hours. The housekeeping department missed the wire hanger stuck on the easy chair foot and the already filled out menu from a different guest on my bed.”

Sep 29, 2009 by JR from Seaside,OR
Overall Rating: 0

• Updated rooms.
• Noisy Air Condintiners.

“Updated rooms, restaurant/bar on site, hard to get in/out of parking lot and noisy air conditioner. Restaurants, grocery and shopping were all within walking distance.”

Sep 25, 2009 by Dan from El Dorado Hills,CA
Overall Rating: 8

• Room exceeded the exterior appearance.
• Exterior appearance.

“For the price, this was a good deal. Staff was friendly, Room was very nice, however, the AC shuts off during the night (2 AM) and restarts around 6:30 AM (making the room very uncomfortable).”

Jul 23, 2009 by Angela from Dutton,MT
Overall Rating: 1

• The bed.
• Filthy, scary location.

“Filthy, dingy room, with a busted door lock, dirty pool and food crumbs from the last guest. Stains on the carpet and chairs, room overlooked the freeway. Pool was out of the question. Room smelled weird. Like a combo of smoke, air freshener and mildew.”

Jul 20, 2009 by Jared from Seattle,WA
Overall Rating: 7

• Clean rooms and good food at the restaurant.
• The hotel should be called a motel as you drive up to the rooms rather than rooms in one location.

“The hotel should be called a motel as you drive up to the rooms rather than rooms in one location. Clean rooms and good food at the restaurant.”

Jul 14, 2009 by Roberg from Ashland,OR
Overall Rating: 1

• Nothing to like.

“This is a terrible hotel in desperate need of refurbishment. The lifeless, disinterested desk crew goes through the motions with no enthusiasm. Ours was a crummy, tiny, dated, ground floor room with a dirt pile for a view literally.”

Jul 2, 2009 by David from Chula Vista,CA
Overall Rating: 9

• Location
  was area businesses, town center.

“Business center had space for three computer terminals, yet had only one in position, and that one not in working order.”

May 25, 2009 by Micah from Morgantown,WV
Overall Rating: 4

• Nothing.
• Dirty rooms.

“This is a 2 star at best and when we got there they gave us a room that wasn't even cleaned. The cable in the next room didn't work and the hotel was very out of date.”

Apr 28, 2009 by Thomas from Fairview,NC
Overall Rating: 5

• Easy access to downtown.
• The rooms were dark and ugly - it felt like a cheap motel with bad sheets.

“For a quick stay this is not a bad option if you don't care about quality. If you like an attractive room with nice sheets and towels this is not the place. It was listed as a 3 star and at most I would give it two stars. The drunken karaoke in the lobby when I checked in should have been an omen of what was to come.”

Apr 15, 2009 by Jennifer from Saratoga,CA
Overall Rating: 3

• Right next to the freeway and very noisy!

“It is right next to the freeway and very noisy.”

Apr 13, 2009 by Ken from St. Clair,MI
Overall Rating: 8

• Rooms were nice/clean. Shuttle service delivered.
• Got wet moving from room to front desk - no way to stay dry in rain.

“It is an average hotel found in a business section of Eugene, not too far from campus. I stayed because of their shuttle to the airport - worked great. For a clean, average hotel, this is a keeper.”

Mar 9, 2009 by Wendy from Neotsu,OR
Overall Rating: 6

• Location.
• I found a bug on my pillow case when I got ready for bed. You hear every little thing.

“Good location close to lots of good shopping and food. But 4 out of the 5 times I have stayed here I had problems with noise of people coming and going and being loud outside the rooms.”

Mar 9, 2009 by Joey from Andrews,TX
Overall Rating: 9

• Very nice rooms.
• Located in a very busy part of town right by the interstate.

“We had a great stay with them.”

Jan 24, 2009 by Carolyn from Bend,OR
Overall Rating: 6

• Good location, close to performance site.

“Rooms were dated (colors, etc.) but staff was extremely friendly and helpful. Restaurant food was good but pricey.”

Jan 22, 2009 by Jane from Williams,OR
Overall Rating: 8

• Clean rooms, great, soft beds, quiet
• Needs an outside update, looks old and worn on outside.

“We had good service, room was spacious, nicely furnished, clean and really soft beds!”

Nov 6, 2008 by
Overall Rating: 7

• Location was decent.
• Not a 3 star hotel, more of a 1 or 2 star motor lodge.

“This hotel gets a bad rap but it is not completely justified. For a 3 star hotel it is a failure. It is a motel/motor lodge not an upscale hotel.
It is a pretty nice motel and motor lodge and for a 2 star location I would rank it higher. In the end it was clean and the location was good.”

Oct 30, 2008 by Matt
Overall Rating: 8

• Very clean and comfortable rooms.

“Rooms are very nice, all non-smoking. The outside appearance of the hotel can be misleading. The exterior must be next on the list for updating. The guest rooms are all very new, clean, and comfortable. I would stay here again.
”

Oct 2, 2008 by Mikaela
Overall Rating: 7

• Proximity, atmosphere. Really enjoyed the Bath and Body Works soaps.
• Interior is great - but the exterior could use updating.

“OVerall, very pleasant and accommodating. Would enjoy staying there again.”

Sep 19, 2008 by aron
Overall Rating: 6

“Not a big fan of doors that face the car park. The rooms were nice on the inside though.”

Sep 14, 2008 by Don from Charlotte, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• Run down, unpleasant staff. I chose to leave.

“Old, very run down, bad part of town, unhappy staff.”

Sep 1, 2008 by Linda from Dallas, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• Rooms were new and nice furniture.
• Look like still in process of remodeling rooms. Hotel was difficult to find. I would of preferred to stay at Hampton.

“Location was hard to find. Older hotel. Overpriced. Water breakfast was overpriced. Stairs need to be fixed to prevent tripping.”

Aug 28, 2008 by Ruby from Vancouver, WA
Overall Rating: 4
Cleanliness:[1] • Staff:[4] • Location:[8]

• Pool and spa were nice.
• Room was dirty upon arrival. Never been cleaned from previous guest.

“I have stayed at this hotel before and was happy. This visit however was less than satisfactory. The first room that we were given had not been cleaned at all. It took 20 min for someone to come "look" he didnt really apologize for the room being dirty. . Not at all what you'd expect from a 3star hotel. The pool and spa were nice except for the nasty smell of fish that lingered near the pool area. Very bad smell.”

Aug 27, 2008 by John from Port Orchard, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[5]

• Wireless internet, room was clean.
• The pool was dirty, the building was old.

“3 Stars is an over statement of this red lion hotel, I would not rate this place that high, Staff was good for the brief stay that I had. I would not stay at this hotel again for the money. I Have had better rooms at a best western. My room was next to the pool that was to close at 10 pm however people were drinking a having a party at the pool until 1 am.”

Aug 27, 2008 by Shirley L. from Avalon, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Remodel of rooms very attractive and clean.
• Old air-conditioning did not keep room cool enough.

“The hotel is in a convenient location, but motor style, (doors open to parking), does not feel as safe. The rooms have recently been redone, very attractive and clean, but the air conditioning system is old and outdated and did not property cool the room, so I didn't sleep well. The staff was friendly, but desk people failed to "go the extra" step. I wouldn't want to stay here again in warm weather unless they update the air conditioning.”

Aug 26, 2008 by Cheryl from Houston, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[7]

• Proximity to Starbuck's.
• Old hotel; smelled; moved to 3 rooms; needs serious updating.

“Definitely overrated on the star level. Night Manager tried to accommodate; moved because of roof repairs that never occurred.”

Aug 23, 2008 by Shawn from Peoria, AZ
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[6]

• Nothing was appealing. Room key did not work twice. Had to get in car and drive back to the front desk area.
• All was bad.

“Hotel is a motel. No elevators. Have to drive to the front desk area for anything. Also, have to drive to use the restaurant, business center, anything.”

Aug 20, 2008 by Adam from San Francisco, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• Nice room & bathroom.

“Nice enough area with updated, clean rooms. On outside though, this is more of a motel then hotel.”

Aug 19, 2008 by Angela from Portland, OR
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[6]

• Bathroom was good.
• Old food was found under the bed!

“Decent. Exterior was quite shabby.”

Aug 19, 2008 by Erica from Sacramento, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[5]

• Good sized rooms.
• Unfriendly front desk staff.

“The rooms were okay, the pool was okay, the staff was mediocre. All in all okay but not great and not worth three stars.”

Aug 18, 2008 by Nancy from Berkeley, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendliness of front desk staff.
• No table or chairs in room. Too small.

“Had to eat dinner on the bed since no table in room. Room way too small but otherwise comfortable. Room Service didn't answer phone so front desk clerk had to submit our order She was very nice, but it seemed staff should have been available to take room service order.”

Aug 18, 2008 by Liz from Auburn, VQ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The pool was fabulous.
• Food selection at restaurant not great.

“Nice rooms, clean and comfortable. Great pool.”

Aug 17, 2008 by Lawrence from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The weight machine in the exercise room worked.
• The large cherry tree in the center court dropped fruit and it wasn't cleaned up.

“Nice place to stay.”

Aug 17, 2008 by Ron from Rocklin, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Staff was helpful.
• Hotel is quite old and in need of refurbish.

“I can't imagine someone rating this hotel a 3 star. It seems very old and badly needs a complete redo, both inside and outside. The exterior staircases and room entries make it seem more like a motel from the 70's. I wonder if Red Lion has some kind of problem, several of their places are looking a little worn.”

Aug 15, 2008 by Julie from Belfair, WA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[7]

• Check-in staff (from Springfield, OR) was professional and friendly.
• Smelled like dog diarrhea, outside entrances, felt unsafe.

“This location in no way deserves to be a 3-star hotel. Outside entrances with doors marred by pry-bars did not leave me feeling safe. While the room was beautifully decorated, it could not make up for the dog diarrhea smell. The AC had difficulty keeping the room cook on a 70-degree night, and was very loud. The outside was in disrepair, though the lobby was nice. The business center is nothing more than a machine and printer on a desk in the corner of the lobby. They do have a nice outdoor pool, big spa, decent exercise room. Poolside rooms looked larger. $10 extra for a second bed. How in the world could this be in the same category as Hilton? Not recommended.”

Aug 15, 2008 by Arnett from Providence, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was a beautiful room, spacious and clean. We also liked the microwave and fridge.
• The pool was a little dirty.

“We really like staying in the Red Lion Hotels. They are generally very nice.”

Aug 14, 2008 by Jane from New York, NY
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• Nothing.
• It was creepy, depressing and I felt unsafe.

“I would like to say that I was surprised by the conditions of the Red Lion Inn. This is a cheap, motor lodge not a three start hotel. My room was by the dumpsters, there were teenagers sniffing glue in the parking lot, the front of the window AC literally fell off when I tried to adjust the temperature, the sheets were itchy, the internet was broken and the walls paper-thin, so I could hear everything from the massive quantities of traffic on the highway to the stoned teens in the parking lot. I understand cheap motels exist and I have stayed in some in my life. This case is different. I asked for a three-star hotel. I realize it was my choice to check out after one night, but I simply felt the hotel was undoable (esp. given how unsafe I felt as a single female staying alone in this poorly secured, deserted place). I'm quite thrifty, have never checked out of a hotel before, but the situation was frankly extreme.”

Aug 12, 2008 by Diane from Roseville, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• I think the help had their families swimming in the pool.

“Clean and comfortable.”

Aug 8, 2008 by Stacy from Ventura, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Not a thing.
• Smell of room, not a 3 star! Broken door jam. Didn't feel safe.

“This hotel is way below what you would expect for a 3 star Red Lion. The door jam was broken so the flip lock didn't work. The room smelled old. There were outside corridors. This should have been 1 or 2 stars. And when I asked for two doubles instead of one king the charged me $20 to upgrade. You can't upgrade in this slimy hotel. I am very disappointed in both Red Lion (a name I used to trust).”

Aug 5, 2008 by Roland from Templeton, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Easy access to freeway and reasonably close to UO campus.
• Had trouble with the key cards for the door to our room.

“The beds were very comfortable, but the room and grounds had a bit of a "tired" look and feel to them.”

Aug 4, 2008 by Lisa from Reno, NV
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[4]

• Interior of room nicer that expected due to outside appearance of hotel.
• Exterior shabby & dirty, yelling & references to calling police at 3am in courtyard.

“Decent location next to freeway but shabby for a Red Lion.”

Aug 3, 2008 by Celeste from Colbert, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel is very convenient for travelers wishing to visit the University of Oregon.
• The hotel did not have elevators to ease luggage transport.

“The hotel appears to be a gutting and remodel of an old style motel. All rooms were accessed by doors on an open walkway next to the parking area. The interiors had been remodeled with new bath tile, carpet, furniture, and linens. Unfortunately, the exterior could use a facelift.”

Jul 28, 2008 by Mark from Hydesville, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[6]

• Location.
• Yelled at me.

“Upon checking in the lady at the desk said we had no king bed. I needed two queens as I was traveling with my 18 yr old son. She got nasty. So I took the king bed and shared it with my son.”

Jul 27, 2008 by Westin from Meridian, ID
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[7]

• Right off the highway.
• Not a 3 star hotel.

“My room door opened to the parking lot, like a Motel 6. The room was just ok, but I didn't like the layout of the rooms and parking lot. The room was not as clean as I would expect in a 3 star hotel. Hair on the walls of the shower etc.”

Jul 27, 2008 by Patricia from Pittsburg, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, roomy and very comfortable. Very friendly staff.
• Nothing.

“Great place to stay! The staff was friendly, our room was clean and very roomy. This was a very nice hotel and we will stay there again if we are ever in Eugene again.”

Jul 26, 2008 by Kevin from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• You can get on the freeway very easy and you can go just about anywhere from the hotel without a very long drive 15 min at most.
• May be the pillows, too flat.

“We where in Oregon for business and at anytime I needed to go anywhere it was easy, right on the freeway. The staff was great helped us in anyway they could. They are very friendly.”

Jul 22, 2008 by Pat from Portland, OR
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[8]

• Rooms were clean, beds comfortable.
• Room service was terrible!

“This hotel met basic expectations reasonably well. Rooms were quite clean, facilities well kept, and both the bathroom and the bed were comfortable. That said, I was disappointed in the service. There is no breakfast bar, which means breakfast is either on your own, room service or the hotel restaurant. I spent $20 on a mediocre breakfast through room service. The coffee was so bad I could not drink it, and it came in a disposable cup.”

Jul 21, 2008 by Barbara from Pomeroy, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Bed was comfortable. Room was lovely.
• It was a motel style hotel. The furniture was too big for the room.

“The bed was comfortable and the room was nice. I was surprised to find it was a motel style hotel. The exercise room was well equipped. The kids enjoyed the pool. Restaurants and upscale shopping across the street.”

Jul 21, 2008 by Pauline from Burnaby, BC CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Courtyard room & pool.
• 2 outlets sparked at 6:30 am, flashed & smoked! No response to note sent to manager.

“Frightening experience with outlet sparking & smoking. Made worse because no response from manager. Surcharge for 2 beds rather than 1 ($20): called an upgrade but no other hotel has done this, even other Red Lions. Noisy generator next door. Bedspread had dog hairs, dirt & dog odor.”

Jul 21, 2008 by Pat from River Heights, UT
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[3]

• Cheapish.
• Too far away from where my relative lives.

“Staff was nice, room was ok, pool was nice. Room opened onto a back patio/walkway that led to the pool. Guests were shielded from street noise by the hotel's design and placement.”