User Reviews for Sheraton Anchorage Hotel

Research User Reviews for Sheraton Anchorage Hotel (21-40 of 807)

• Add Your Own Review »

May 1, 2008 by Michael from Kenai, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff and comfortable room.
• Nothing.

“Even in the midst of remodeling and construction, the hotel was clean and very well run.”

Apr 30, 2008 by Julie from Steilacoom, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• The view was great.
• It was under construction.

“All of the people that worked there were very friendly. The location was good. Not right in the middle of town but close enough. The rooms/lobbies were a little dated but the hotel was under construction to resolve that. I was disappointed to have to pay for internet and parking.”

Apr 30, 2008 by Mj from Homer, AK
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[4]

• 24 hour room service.
• Dirty. Towels were thread bare. Furniture stained. Lobby a mess. Have to pay for internet service.

“Yuck.”

Apr 30, 2008 by Jan from Nikiski, AK
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[7]

• Sheraton, it was a more quiet setting.
• It was dirty and you had to pay for parking.

“I have stayed in this hotel many times in my 41 years living in this state. I wish to never stay in it again. The bathtub had hair in it. We had a dirty towel put in our bathroom as if it were clean. The second night we got the same hotel on your site, we once again got a dirty room and when we asked them to bring new towels and a fork they couldn't even get that right. To top it off we felt we lost our camera in this hotel. When my husband called his was told they did have a camera matching our description but that someone took it. From this conversation we feel maybe an employee took it.”

Apr 28, 2008 by Chuck from Kennewick, WA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[6]

• The view from my room was great.
• There are allot of add on charges, internet, parking etc.

“While the rooms were nice and the food excellent. I was very disappointed to find that there was not free internet in the room, no free parking and no premium channels on the TV.”

Apr 28, 2008 by Kate from King Salmon, AK
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[6]

• The beds were very comfy and the rooms were quiet.
• The rooms were small, hot and stuffy.

“This was the worst three star hotel I have ever experienced. The rooms were very small. The bathroom door would not even open all the way because it ran into the shower rod. The air quality was the worst! It was 72 degrees in our room and there was no thermostat. The air conditioner was the only hope for relief and the A/C vent was directly above the A/C control so the fan ran constantly, but it did not pump out cold air. It was stuffy and miserable. I would not recommend this hotel to anyone. They will also charge you $10 a day for parking, $10 a day for the internet and $1.50 for each phone call, even if you use a phone card.”

Apr 28, 2008 by Al H. from Lacrescent, MN
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location.
• No access to high speed in my room.

“Hotel is under construction.”

Apr 24, 2008 by Jennifer from Soldotna, AK
Overall Rating: 4
Cleanliness:[8] • Staff:[9] • Location:[6]

• I liked the new tiling.
• For a 3 star hotel the king size bed was so uncomfortable and the room was cramped.

“If the beds were more comfortable and the space was a bit less cramped with all the furniture then it could be considered a 3 star.”

Apr 24, 2008 by Judith from Wasilla, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel and room was very clean. The service excellent.
• I did not like the fact that I had to pay an extra $12.00 for parking in the hotel parking lot. It was a bit of a surprise.

“This hotel would please anyone. The staff was friendly, helpful and very accommodating. The room was very clean and had all the amenities. The beds were exceptionally comfortable. I would stay there again.”

Apr 22, 2008 by Michael from Kasilof, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice, clean, staff was helpful.
• They were under construction.

“Over all a very pleasant place to stay. Good location and quiet considering the constant city noises. Parking was expensive.”

Apr 22, 2008 by Doris from Bozeman, MT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• The decor was very Alaskan. The staff was very helpful. It was quiet.
• Under renovation. No pool.

“I need to get a receipt for my stay. Could you please send me one? The hotel was not able to provide me with a paper receipt! Very pleasant. It was a 15 minute walk from my business; however the staff was willing to drive me to the place of business each day. This was very helpful. The hotel is very pleasant and quiet. They are still renovating. The decor reflects the Alaskan native cultures which is lovely. I enjoyed my stay. Please send a receipt!”

Apr 20, 2008 by Thomas from Soldotna, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Food was great beds were very comfortable, room was quiet.
• Charged to parking.

“Very well kept clean, comfortable safe.”

Apr 17, 2008 by Cj from Soldotna, AK
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[1]

• Nothing.
• Very poor.

“We wouldn't stay here again since when do you have to pay extra to park your own car when they have plenty of parking that they rent out.”

Apr 14, 2008 by Darrelle from Valdez, AK
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• The room I stayed in has been remodeled recently and was very comfortable.
• I arrived very late in the evening and there was a street person sleeping on the floor of the back lobby.

“The hotel is in a state of renovation/remodel and is not as comfortable as is will be in the future. I stayed in a newly renovated/remodeled room. The room was very nice and very comfortable. The staff, as always, was very friendly and efficient.”

Apr 11, 2008 by Heather from Seward, AK
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[3]

• Nice lobby and good view from higher floors.
• Having to paying for parking and poor shuttle service.

“Fancy lobby. Nice views from higher floors. Nice furnishing. Hard to adjust the temperature in the room. Could be cleaner.”

Apr 10, 2008 by Katie from Juneau, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very accommodating, quick, and polite.
• They charge a high rate for parking, internet, and local phone calls. They were also going through a renovation.

“Staff was amazing, location was perfect (right downtown). Rooms were clean, and comfortable. Jacuzzi was broken, and gym/sauna/steam room were not clean. The hotel was a great find but charged for everything. They charge a very high rate for parking. They charge a high cost daily internet charge, and had a ridiculous price for local calls.”

Apr 9, 2008 by Nadine from Ninilchik, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean modern pleasant staff.
• Parking is $10 per night.

“Great clean hotel but expensive meals.”

Apr 8, 2008 by Teresa from Homer, AK
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• It has a good location downtown close to shopping. Comfortable.
• The Jacuzzi was out of order, even though I called to confirm they had one with reservations.

“The Anchorage Sheridan is conveniently located downtown, within walking distances of the 5th Avenue Mall. The hotel staff is friendly, but do not expect answers about this hotel from Sheridan's main information number, I have been given poor information in the past. Due to construction the Jacuzzi tub is out of order, and there is extra noise, and the TV was out for a day.”

Apr 8, 2008 by Denaya from Kenai, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Close to shopping and fine dining. Great sushi bar!
• Under construction, poor room lighting.

“We love to stay here because it's so convenient for downtown shopping and dining. The staff is very helpful and the restaurant is fantastic. We were pleasantly surprised to find that there is a fabulous sushi bar right in the hotel. We recommend this hotel to everyone.”

Apr 7, 2008 by Mary S. from Juneau, AK
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[6]

• Friendly staff.
• A bit worn out looking.

“I was very pleased with how friendly and helpful everyone was. I reported a problem with the door lock and it was fixed while I was at work. Good job!”

Apr 7, 2008 by Tresa from Bethel, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice beds.
• They charge 10.00 a day for parking. Do not go with rental.

“It was very nice and the beds were great! The lobby bar was very friendly.”

Apr 6, 2008 by Liz from Fairfield, IA
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[2]

• Loved original Alaska décor.
• Next to a cemetery.

“This hotel is currently being renovated so almost all services are not available. The gift shop is nice and prices are on par with other stores in the area. The dining food was greasy, the fruit unripe. Country kitchen across the street was better! The service in the dining room was poor. All waitresses hanging out in the far corner. Desk personnel too busy on the computer to answer questions. The lobby was torn up and lots of noise. Otherwise guest rooms done, dark tones, dark wood, but very comfortable beds. Heater very silent. Bathrooms marble and granite. City views were beautiful. Original Alaska decor very classy and beautiful in lobby but new material to be added updated colors looked good also. Neighborhood is going downhill, lots of litter and kids and "homeless" hanging around outside, frequently being shooed away by bellman.”

Apr 5, 2008 by Carrie from Seward, AK
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[5]

• Large hotel with a lot of floors, so you have a view from high, however our view was of a cemetery.
• Room was not that big, you have to pay $10 to park for one night in their parking lot or you have to park on the street.

“Most good shopping is not nearby. It is Downtown so it is busy. It was undergoing some construction, so appearance was not to attractive.”

Apr 4, 2008 by Michael from Fairbanks, AK
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Great location to all activities.
• Charged $10 each night for parking.

“Great location and good service. Parking not so great and will be charged $10 fee each day of use.”

Apr 3, 2008 by Denaya from Kenai, AK
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• The location is perfect. Close to shopping and dining.
• Room lighting was poor, especially in the bathroom.

“We love to stay at the Sheraton because of its convenient location. It is within walking distance of the 5th Avenue Mall and other Downtown shops. It is also close to lots of great places to eat. The staff is very friendly and helpful. There is some construction going on now, so it's a little messy.”

Apr 3, 2008 by Wayne from Cold Bay, AK
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[5]

• Rooms were very nice. Bedding, bathrobes, etc were great.
• I wish they had a shuttle to the airport. We had to pay for parking as well as for a taxi. Pool was out of service.

“There was construction going on, so we were unable to use the pool which was a disappointment. It is a nice, Downtown location, but not having a shuttle to the airport has always been a disappointment.”

Apr 1, 2008 by Karin from Soldotna, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room service and cleanliness were superior.
• Parking was a little high.

“Even though the hotel was under renovations for the lobby you didn't even notice. My stay was wonderful.”

Mar 31, 2008 by Ron from Wasilla, AK
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Location.
• Hall ways were dirty.

“They charge you another 10 dollars a day to park your car. They dont tell you this. The lady at the desk said do you need a parking pass. I told her that I did she said nothing about a charge. But when you check out they charge 10 dollars a day.”

Mar 31, 2008 by Jacquelyn from Sterling, AK
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[5]

• Appearance.
• I think the parking should be included in the price.

“The hotel was nice, but their was a dirty Kleenex under the chair by the bed. The other problem that we were not aware of was the parking for the hotel was not free. So that was another 10.00 they bill you.”

Mar 28, 2008 by Natalie from Seward, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Downtown location and hotel amenities.
• Hot tub was not working and construction in the hotel and no parking without a fee.

“Hotel has great service, amenities, cleanliness and location.”

Mar 24, 2008 by Sam from Tacoma, WA
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[9]

• Price and location.
• Cleanliness of halls and floor lobby's.

“Sheraton is located Downtown Anchorage , rooms are nice and bathroom is OK; Sheraton is process of major renovation to be finished this spring .Only complaint was the halls and elevator lobby on my floors were dirty and had not been vacuum all week while I was there . Other than that great stay”

Mar 24, 2008 by Ron from Soldotna, AK
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[5]

• Good beds, quiet.
• Jacuzzi was broken, $10 extra to park (99% of hotels in Anch don't charge), no restaurant, no fan in bathroom.

“Would not stay here again.”

Mar 23, 2008 by Terry from Cordova, AK
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• The beds.
• The dirty hallways and the hot tub out of order.

“Overall, it was nice but I always stay where there is a hot tub, and was very disappointed to not be able to use it. (out of order) We also had to pay an additional 10.00 per day.”

Mar 22, 2008 by Christie from Kenai, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• IT worked fine for what we needed. There weren't a lot of extras but we didn't need them.
• I had to pay $10.00 extra dollars to the hotel, to park.

“Everything worked out fine. I didn't like having to pay the extra $10.00 to park. I only encountered staff once after checking in but they were friendly.”

Mar 21, 2008 by Susan from Kenai, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was quiet and I could sleep.
• The foyer was very dirty and needs upgrade.

“The room was excellent and it was quite. I ate at the restaurant and the food was very good.”

Mar 21, 2008 by Annette from Fairbanks, AK
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• The beds were very comfortable.
• I hated the fact that they charge $10 for parking your car! And then another $10 for Internet. Most upscale hotels these days provide free Internet.

“The overall room itself was nice. I loved the comfortable beds. The TV is a little small. They charge $10 per day for parking, and they also charge $9.95 per day for internet, and their Internet day is from 4 p.m. to 4 p.m. I had come from an outdoor camping event, and was SO looking forward to the Jacuzzi, but found when I arrived that it was "out of order due to their ongoing renovations." The staff at the front desk could care less about my inconvenience and I had to settle for the bathtub. Had I known about the parking charge, the Internet charge, and the lack of Jacuzzi, I would not have stayed there.”

Mar 21, 2008 by Helen from Homer, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly atmosphere.
• Jacuzzi didn't work.

“Very nice hotel to stay at.”

Mar 20, 2008 by Darrelle from Valdez, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Rooms on 4th floor were newly remodeled - very nice.
• The back lobby and entrance area were not clean.

“My husband and I stayed on the newly remodeled 4th floor. The rooms are smaller - cozy and updated nicely. All of the Staff was very friendly and pleasant. The room service was efficient and the food was good.”

Mar 18, 2008 by Stephanie from Fairbanks, AK
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• It feels "ritzy" to stay at the Sheraton. We love having a health club in it.
• They charge for parking. All services are too highly priced. No continental breakfast. No fridge in room.

“We've stayed at the Sheraton several times. We've always had very nice rooms and a good experience. We don't care much for the low-level view of the street we're often given, and we don't care for the occasional riff-raff that seem to be able to afford a room there. But overall our stays are always enjoyable.”

Mar 18, 2008 by Ira from Kenai, AK
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• Friendly staff.
• Noise under door of adjacent room.

“We seemed to be put in the handicap room judging from the height of the bathroom sink counter that was at our knees just a little surprising as both my wife and I are 6 foot plus!”

Mar 17, 2008 by Suzy from Talkeetna, AK
Overall Rating: 8
Staff:[7] • Location:[6]

• Very Nice.
• Jacuzzi broke, rooms overbooked, problems checking in.

“Asian lady at the club lounge during breakfast time very abrupt and even rude, both days. I am very sick of checking in to hotels with broken Jacuzzi! That is how we relax once a month!”

Mar 17, 2008 by Mark from Sitka, AK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great location.
• Paying for parking.

“Clean and desk clerk was great, friendly, helpful and very attentive.”

Mar 16, 2008 by Jim from Kenai, AK
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location.
• 10 dollar charge to park in their parking lot and $10 to hook up to internet.

“Sheraton is one of Anchorages nicer hotels, which isn't saying a lot. I feel charging customers to park or use internet in this day and age is just a bit beyond customary.”

Mar 15, 2008 by Charles from Anchorage, AK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[3]

• The Price.
• The hotel did not offer shuttle service to and from the air port.

“The hotel did not offer shuttle service to and from the air port. So with my cab fair it cost more than the hotels near the air port.”

Mar 15, 2008 by Sandy from Wasilla, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The price and the room view.
• Cost us $10 to park our car.

“Very nice, polite staff.”

Mar 15, 2008 by Linda from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Room was quiet and well appointed.
• They didn't give me my wake-up call as promised.

“The Anchorage Sheraton proved a great room at a great price in downtown Anchorage. Staff was friendly, respectful, and efficient.”

Mar 15, 2008 by Scott from Wasilla, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I have gotten this hotel several times.
• I do not appreciate having to pay extra for parking.

“This hotel was under construction, but fumes and noise did not bother me at all. The room was just what I wanted and needed and was very close to what I am interested in the downtown area of Anchorage.”

Mar 13, 2008 by Susan from Fairbanks, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location.
• Still seems to be under construction.

“Well-situated for exploring downtown Anchorage.”

Mar 13, 2008 by David from Anchorage, AK
Overall Rating: 6
Staff:[8] •

• It has a very pretty staircase.
• The workout room is very small and not real clean. Part of the ceiling was out.

“This hotel was fine for a night away from home but I wouldn't spend any longer. It is being remodeled and had some strong odors on our floor.”

Mar 8, 2008 by Samuel from Soldotna, AK
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Free downtown parking.
• Not as nice as the star rating I was expecting.

“It was a very nice hotel. Just did not rate as high as stated.”