User Reviews for Aspen Hotel Anchorage

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Sep 3, 2008 by Don from Colorado Springs, CO
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[7]

• The staff was awesome.
• I can't believe you have to pay for room service.

“Moderately clean. No room service. Generally good location downtown Anchorage. Good amenities. Very sparse breakfast in the morning (Fruit, bagels, cream cheese and coffee/tea).”

May 11, 2008 by Albert from Lakeside, MT
Overall Rating: 9
Cleanliness:[7] • Staff:[5] • Location:[8]

• Lots of room and nice kitchen facilities.
• Parking was very limited.

“There were a few glitches at check in but once located in our room we were very happy with room and amenities.”

May 4, 2008 by Jim from Mc Grath, AK
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[2]

• We like the convenience of the kitchen/refrigerator. Etc.
• Not enough towels/washcloths in the room.

“The hotel is very noisy, maybe because of the nature of an extended stay facility. People in the halls at all hours of the night. Dogs barking in nearby rooms. Toaster always sets off the smoke alarm. TV remote did not work. Phone buttons were I-nop, could not call out. Wireless internet isnt free, although most other area hotels provide it at no cost. Air conditioning would not cool the room, and the window would not stay open no matter what we tried. The room had a bad smell. Parking is always a problem.”

May 2, 2008 by Mike from Chicken, AK
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Excellent rooms and service.
• The parking was not adequate. Charged extra for WiFi.

“Hotel was great, parking a problem.”

Apr 24, 2008 by Rhonda from Eugene, OR
Overall Rating: 1
Cleanliness:[5] • Staff:[5] • Location:[1]

• Kitchen facility.
• The bed was the most uncomfortable of any extended stay I have stayed at.

“This was one of the worst extended stay America hotels I have ever stayed at. The bed was extremely uncomfortable. It sagged in the middle and I woke up with a stiff back and neck each day. There was lukewarm water in the shower each day in the mornings. It was very unpleasant to take a shower because it was not hot. Worst than these two problems was the problem with the parking at the hotel. The hotel has only 15-20 spots for guest parking and they want guests to pay $10 extra a day to park in the Diamond Parking lot across from the hotel. They need to have a lot more parking places for as many rooms as they have. A couple of days in a row the even parked their own hotel van in one of these parking spots so there was even less room for guests to park. (This was because they apparently had to have some work done in their usual parking place in front of the hotel; however they should have parked on the street to open up the space for the guests.) A few blocks away from this hotel is another Extended Stay America Deluxe like this one was supposed to be but it is 100 times better than this one. I cannot understand how two places within a few blocks of each other can be so different. They need to do some major changes to the Extended Stay America Deluxe Downtown location because it does not rate a "Deluxe" rating or even the usual "2 star" rating of any of the other Extended Stay America locations I have stayed at (and I have stayed at a lot of them!)”

Apr 20, 2008 by Dorothy from Palmer, AK
Overall Rating: 6
Staff:[10] • Location:[10]

• Close to downtown, friendly staff, easy to access.
• Hallways and elevator were dirty, had not been vacuumed for sometime it appeared and room dusty.

“Excellent accommodations in heart of Anchorage, bed were a bit used and halls unvacuumed. Room had layer of dust over everything.”

Apr 19, 2008 by Linda from Seward, AK
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Not enough parking space.

“It's not fancy, but clean, and a good place for just an overnight stay. There is not adequate parking, so be prepared to feed a meter or pay for parking in a privately owned parking lot. Not good. Otherwise it is Ok.”

Apr 18, 2008 by Cassie from Juneau, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Location.
• Little to no parking, had to pay for parking across the street.

“Had a pleasant enough stay. However there was very little free parking and ended up paying to park across the street; also, they were putting a new roof on, so I did experience some noise from that in the afternoon. The staff was extremely friendly and helpful!”

Apr 18, 2008 by Chelsea from Valdez, AK
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[5]

• I liked the fact that the clerk at night gave me a pass for parking, as I didn't know that I had to pay for it.
• The Extended Stay hotel's parking lot has only 12-15 spaces for patrons, you have to pay for your parking if not early enough to get a spot.

“The Extended Stay hotel was quit pleasant, other than the fact of the parking, and the elevator sounded like it was going to die every time you rode it. The place was for the most part clean, but the amenities in the rooms were lacking. There was no soap or shampoo, we had to ask twice for towels, and the heater would not shut off! But all in all, it was in my budget, so it worked out fine.”

Apr 14, 2008 by Arvin from Bethel, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location being close to Downtown and meeting locations.
• Not enough parking space and having to park in the streets.

“This is a nice and comfortable hotel located in the heart of Anchorage and is very close to shopping, meeting locations, and business offices.”

Apr 14, 2008 by Fletch from Homer, AK
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Kitchenette.
• Noisy.

“Convenient to Downtown. Decent size rooms w/kitchenettes. Coffee bar with bagels (not breakfast). Good fast wireless for $5/month. Thin walls, marginal hot water, no Comedy Central!”

Apr 9, 2008 by Julie from Homer, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• The room was nicely furnished.
• Parking was very limited.

“The hotel is conveniently located in the Downtown area, though not particularly close to shopping or restaurants (within walking distance). The swimming pool and spa area was clean. Our room was comfortable and equipped with a cook top range, apartment sized refrigerator (not under the counter), microwave, coffee pot (4-cup size found in many hotels these days. No filters though so had to use the coffee packs provided by hotel), cooking utensils, etc. The only real down side of the facility was the parking. There were only 26-30 spaces on premises and once they were filled, you either parked on the street or at a lot across the street ($10/day).”

Apr 9, 2008 by Lynda from Kasilof, AK
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenience, kitchenette, clean.
• The bed was very uncomfortable. It also smelled of cigarettes.

“We had stayed at this hotel before with pleasant results. This time however, the room was a smoking room and smelled terrible. The bed was broke and uncomfortable. the heat was poorly regulated. we had it off and still had to have our window open (it is the beginning of April in Alaska!) it was so hot in the room.”

Mar 31, 2008 by Mary from Sterling, AK
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[3]

• No housekeeping service during our stay.

“Facilities clean; staff average; poor housekeeping.”

Mar 31, 2008 by Lynda from Kasilof, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Kitchenette, nice shower, fairly quiet, convenient location.
• Unregulated heater. We turned off the heater, but it kept coming back on the room got very hot.

“However, my husband and I were pleasantly surprised. The staff was friendly, the room was clean, there was even a kitchenette. The best part was we did not incur the additional charge for parking.”

Mar 27, 2008 by Gene from New Stuyahok, AK
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Prompt in responding.
• Very limited parking.

“Nice room, nice location, poor parking availability.”

Mar 22, 2008 by Beth from Seward, AK
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean, good amenities, good sized room.
• Front desk at check in didn't know breakfast hours or check out time. Needs more info.

“Nice hotel, convenient to Downtown Anchorage - across from the courthouse and museum. Pool. Large room with kitchen amenities - would be great for traveling with kids.”

Mar 18, 2008 by Amber from Soldotna, AK
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Very nice kitchen in room.
• Room air freshener way too strong  headache.

“The hotel was very nice. The room felt a bit small with two preschoolers and infant, but we were impressed with the newly remodeled kitchen in the room. The hotel had a pool and spa, which we did not have time to utilize. We did, however, make use of the DVD player in the room, which was very nice. I have often wished hotels provided those. The hotel provided a very limited continental breakfast, which I was not even aware of prior to our stay, so that was a little bonus. Our only complaint would be the intensity of an air freshener in our room which we could not locate and gave us headaches.”

Mar 12, 2008 by Greg from Bethel, AK
Overall Rating: 4
Cleanliness:[7] • Staff:[10] • Location:[3]

• The front desk person was extremely helpful.
• We left after trying 2 different rooms, as in both cases, the door was propped open.

“The front desk person was very helpful and disappointed that we left without spending the night there. After checking in, we went up to our room on the 3rd floor, and it had been left propped open. I called the front desk, and they agreed to give us another room if it would help us feel safer. When we got to that room, on the 2nd floor, it also was propped open. Front desk said the maid service probably forgot to close those doors. Several other guests were in and out of the hotel, and we felt like several could very well be going in and out of those open rooms. The hotel is in an unsafe feeling area of downtown to begin with, so we opted for going to a different hotel. Fortunately, the hotel workers were very comfortable and easy to work with, and even let me back into the rooms after we left to check for my missing backpack which I later found in the very 1st room we checked in to. This could be a comfortable hotel, however, but I guess I would not recommend it for a young family.”

Mar 5, 2008 by Pat from Lincon, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[9]

• Centrally located in Anchorage. Great for Iditarod Race activities.
• No housekeeping. Had to get own towels, empty trash, etc. Minimal continental breakfast.

“My adult daughter and I were in Anchorage attending the Iditarod Race. Staff was knowledgeable, but didn't appear to like their jobs. No smiles. No housekeeping provided. We had to go to front desk for shampoo, clean towels, and to empty our own trash. Kitchen was complete. Room clean. For the economy traveler you get your money's worth, but definitely no frills. We were disappointed in the minimal continental breakfast: coffee or tea, beagles, oranges or apples. No cereal, juice, milk, hot chocolate, etc.”

Feb 25, 2008 by Sonja from Homer, AK
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• Big room with kitchen.
• Not enough parking.

“This hotel was quite adequate and it was nice having kitchen facilities. The business center was small with only one computer. The morning coffee bar just had bagels, coffee and apples and oranges. Room was clean and large. Pool, small hot tub. Very little parking.”

Feb 19, 2008 by Fred from Manokotak, AK
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[10]

• Free parking space, convenient and close to Convention Center.
• No restaurant.

“The hotel is located close to the convention center and most of the shopping centers and restaurants.”

Feb 13, 2008 by Debra from Kenai, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The front desk was wonderful.
• Bagels, coffee and fruit was sparse. Cereal & milk would add a lot for little investment.

“This hotel was clean, staff was friendly, price was more than reasonable. I have stayed there several times and it's always exceeded my expectations. Would be nice if they expanded their breakfast foods just a tiny bit. Cereal, milk and juice or waffles. It wouldn't matter what, just a bit more of something.”

Feb 12, 2008 by Krista from Nikiski, AK
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

• Loved the kitchenette, spacious room.
• Pool doesn't open until 10:00 AM makes it impossible to use before you check out.

“I liked the big room and was so happy to see the exercise room and the pool. The pool does not open until 10:00 AM. That really limits its use. (I like to get up and swim), but you can't at this hotel. I was disappointed at the cleanliness, but I did get a great rate on this hotel.”

Feb 6, 2008 by Lisa from Fairbanks, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very good value for the price, great location.
• No shampoo, soap etc. provided in room.

“Very good location. Spacious and comfortable room with nice bathroom and kitchen set up. Room was clean, had excellent view of Chugiach Mountains. There was a pool, hot tub, workout equipment and an office to use.”

Feb 4, 2008 by Donald from Henderson, NV
Overall Rating: 0
Cleanliness:[7] • Staff:[9] • Location:[5]

• All of the hotel staff was awesome and friendly.
• Hotel facilities were not available 24 hours.

“I stayed at this hotel during January while I saw to the final arrangements of my mother. The entire staff was very accommodating and friendly. I would highly recommend this hotel especially the staff. My one disappointment was that the spa was not open 24 hours and with the lack of daylight hours, I was never really sure what time it was.”

Feb 4, 2008 by Charlie from Soldotna, AK
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• I liked the available kitchenette and the modern decoration; it barely looks like a hotel at all.
• There wasn't nearly enough parking.

“This hotel is excellent to stay in if you're planning to be in town for a few days. It looks more like an efficiency apartment than a hotel room. Everything is spotless and tastefully decorated. It's located moments away from some of the larger shopping complexes, and is mostly quiet at night as it is situated in a business district. An excellent place to stop over for Fur Rondy or anytime you is looking to stay in Anchorage.”

Jan 28, 2008 by James from Mcgrath, AK
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[4]

• Very comfortable and friendly staff.
• Terrible parking, single slow internet access, warm water.

“The hotel was pretty comfortable, but the hot water was not hot when we needed a shower (as in, every morning). The parking situation is really a nightmare. The curb appeal is very nice though and the staff was friendly and helpful.”

Jan 26, 2008 by Lee from Homer, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Small kitchen w/appliances.
• Cabinet faces were in poor condition.

“For the price, a decent place to stay with convenient access to Downtown Anchorage.”

Jan 24, 2008 by Jerry from Soldotna, AK
Overall Rating: 1
Cleanliness:[2] • Staff:[7] • Location:[3]

• It had heat.
• Limited parking, undesirable location within city.

“Narrow hallways, Hall carpets need replacement, beds lacked comfort, limited parking or left to park on the street. Location of motel is within the homeless in town. Continental Breakfast of coffee, bagel, and fruit (Orange or apple) is not what I would consider adequate. Do not consider this to be a 2 star motel.”

Jan 23, 2008 by Leona from Point Hope, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, comfortable, professional staff, in room kitchen swimming pool, Jacuzzi, continental breakfast, and wireless service and a business center.
• Well it would have been nice to have the room cleaned up at least twice a week that was the only thing I didn't care for.

“Everything was just great, like I said it would have been nice for the room to be cleaned at least twice a week when you stay more than a week.”

Jan 19, 2008 by Connie from Homer, AK
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Accommodating to concerns.
• Small elevator.

“Nice quiet place to rest.”

Jan 16, 2008 by Ferdinand from Manokotak, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Always within distance from a conference or workshop.
• No daily room bed making service or towels but not a problem.

“This convenient down town extended stay deluxe hotel is walking distance from the convention hall where large convention are held. They also provides shuttle service to the convention hall or to shopping malls.”

Jan 12, 2008 by Kimberley from Seward, AK
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[9]

• Cleanliness, location, comfort, staff.
• Issue with helpfulness; bedding doesn't fit beds, very uncomfortable.

“I would still recommend this property in a second, and I will stay there again. Front desk agent was a bit rude and unhelpful. Bedding did not fit mattress and it made it hard to sleep. Otherwise (usually) a great place.”

Jan 11, 2008 by Rebecca from Kenai, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The customer service is great.
• There were not enough items for the Kitchenette.

“My family and I would highly recommend staying here. Plenty of room, nice and clean.”

Jan 10, 2008 by Tricia from Glennallen, AK
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• The staff were very nice, and helped me out when the airport had lost my bag.
• Pool was broke.

“Staff was very nice and paid for taxi to get there.”

Jan 9, 2008 by Jennifer from Valdez, AK
Overall Rating: 0
Cleanliness:[1] • Staff:[7] • Location:[8]

• Location was good.
• Beds were not comfortable and room smelled like fish.

“Horrible Hotel.”

Jan 6, 2008 by Heidi from Shaktoolik, AK
Overall Rating: 6
Cleanliness:[3] • Staff:[9] • Location:[8]

• The staff were kind and did their best to help me and see to any needs.
• Pervasive smell of mildew, coming into a room that had not been cleaned.

“I was disappointed when I first arrived since my room was not cleaned. The bed was not made and the room smelled like severe mildew. But overall my stay was nice. Shuttle from the airport. Indoor pool that was small but not bad when a billion children were not in it. The staff were friendly and well mannered. Breakfasts were not extensive but there was hot coffee and bagels. Location is very near the Anchorage Museum and other Downtown places but it is a walk. Parking was sometimes a problem since it was downtown. Extra expenses were $4.99 for the internet connection and a possible $7.99 a day to park if you were not lucky enough to snag a good parking spot and its free if your stay is over a week. Overall nice but the mildew smell does get you.”

Jan 6, 2008 by Marcia from Kenai, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very nice friendly workers.
• I missed the shampoo , and no cereal or juice

“We were greeted by very friendly workers and a warm area.”

Jan 5, 2008 by Linda from Seward, AK
Overall Rating: 0
Cleanliness:[4] • Staff:[5] • Location:[7]

• It has HBO, and a kitchen.
• Room not as clean as I have come to expect from Extended Stay.

“This hotel has been cleaner on previous stays. The room we were given was not ready when we went up, but staff quickly remedied the problem. For what we paid, this hotel was OK.”

Jan 5, 2008 by Diane from Sterling, AK
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[6]

• Fast check-in & check-out. Friendly front desk staff.
• The pool/spa was shut down.

“I would stay there again.”

Jan 3, 2008 by Bonnie from Soldotna, AK
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[8]

• The price.
• Filthy room & lobby - Breakfast was not available till given time.

“This room leaves a lot to be desired in clean! This is the 2nd time I stayed here and can not believe the filth! I am scheduled to be there tonight and I'm not looking forward to it! This time I will have my daughter with me and I worry about our health! That is how discussing it was!”

Jan 3, 2008 by Barbara from Homer, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice looking, very clean, would be very happy to stay again.
• Parking is a little tight; we ended up in a pay lot one night.

“A very clean, nice looking hotel with pleasant staff. I would be happy to stay there again.”

Jan 2, 2008 by Rod from Sterling, AK
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• The price.
• The sheets had a recent pee stain, services listed, not delivered.

“Not a good review. Sheets had recent pee stain. Shuttle was never available, breakfast was crappy. Old fruit and bagels also were gone with in first hour of breakfast. Fire alarm was pulled in the middle of the night and we stood outside for 1 hour while cops ran through building with guns drawn. Hotel employees would never say what happened!”

Dec 30, 2007 by Diane from Kodiak, AK
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• When airport shuttle unavailable due to early hour, paid for taxi.
• Sort of drab furnishings in room.

“Good location, friendly and helpful staff. I would recommend for someone who has a long stay (refrigerator, microwave, etc).”

Dec 26, 2007 by Jacquie from Sterling, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean and bright. Continental breakfast in a cheery room was perfect.
• The pool was not functional.

“We were extremely pleased with the location, the staff was friendly, and the rooms were spacious, and comfortable. The kitchenette area would lend itself to an extended stay, though we stayed only overnight. There was a laundry service, pop and ice machine on our floor also. We thoroughly enjoyed our stay there.”

Dec 20, 2007 by Rebecca from Kenai, AK
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The hotel staff went out their way to accommodate us.
• Nothing.

“Highly recommend staying there. Great family atmosphere.”

Dec 19, 2007 by Lynn from Moose Pass, AK
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[9]

• The room was nice.
• Unsupervised children.

“I almost had the sense that this is a hotel the "homeless" get put up in. Can't quite put my finger on why. But was the impression I got from my fellow occupants, some had an air of "ownership" like they lived there.”

Dec 18, 2007 by Moni from Seward, AK
Overall Rating: 4
Cleanliness:[1] • Staff:[8] • Location:[8]

• Room layout nice, laminate flooring in the bathroom and kitchenette area.
• The bathroom was filthy. There was someone's hair all over the walls, blood near the sink and toilet, and left over soap in the shower.

“This would be an excellent hotel if it was clean.”

Dec 17, 2007 by Cedric from Wesley Chapel, AK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very clean, friendly staff and accommodations. Would recommend this hotel to friends.
• I would have liked closer to the airport, but other than that. A great stay.

“I have put this in my top five for the traveling I do.”