User Reviews for The Westin Maui

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Aug 11, 2009 by Brian from Indianapolis
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• The views. Rooms are clean and smell nice. Awesome beds.
• Price. It is simply not worth the price. All overpriced!

“Nice hotel but not nice enough for the price. Everything is way overpriced here. Like most resort hotels everyone throws their towel and saves a seat at the pool so you can't get a seat easy. Parking is a nightmare, and at times the lot is full and you have to valet your car. Almost impossible to find something to do after 9 pm anywhere around here. The views are awesome. Beach is clean and grounds are well kept. Breakfast buffet for 2 will set you back $75. First day here had basic lunch and was $100.”

Feb 26, 2009 by Melanie from Queen Creek,AZ
Overall Rating: 8

• Modern.
• Very small rooms.

“Hotel was nicest on our side of island, but right in line of HI trade winds and windiest we encountered on the entire island.”

Feb 2, 2009 by Lily from Renton,WA
Overall Rating: 8

• Nice updated rooms, great location and grounds.
• Some areas needed touch-up & maintenance, ie lots of nicks and scratches

“Overall pleased with this hotel. Our room was nice & updated overall, but I noticed cobwebs in one corner and the counter-tops were never wiped down thoroughly (trays were never lifted & wiped off underneath, just a cursory wipe around objects). Also, elevators could have used some polishing - lots of nicks and scratches and dings everywhere. Pool was too cold. Otherwise, everything else was very nice. Nice pool layout, location, amenities, etc.”

Jul 10, 2008 by Eke from Severn, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• Very nice room. Flat screen TV, granite counters, double shower heads.
• Horrible parking situation. Noisy and crowded grounds.

“The Westin Kaanapali is at an excellent location on Kaanapali Beach. The room was modern and very well appointed. There is inadequate on-site parking and the parking spaces are extremely narrow, so you can count on plenty of door dings. The valets will double park cars in front of self-parked cars making you wait for them to remove the blocking car. There is a lack of open space outdoors. It is crowded and noisy compared to its neighbors.”

May 15, 2008 by Judy from Cambridge, WI
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• This was a beautiful signature property.
• The cleaning service could have been more particular.

“This was a marvelous place, and I wish all places we stayed at would be this lovely. We were upgraded (complimentary) to an ocean view room. The only bad thing was that after our room was cleaned, I found hairs (not ours) in the sink, fridge, etc. I also had to request that the switch plate in the bath be wiped due to someone else's dirty fingerprints.”

Apr 21, 2008 by Grace from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Beautiful pools and waterfalls.
• A/C was not working on our first day. Gnats ruined over our head when we are taking dinner.

“Facilities were excellent but there were gnats flying over our heads and hovering over the table when we ate dinner at the Tropical (restaurant within the resort). It was quite annoying and distracting. How can one enjoy a beautiful romantic setting when bugs are flying all around you?”

Apr 20, 2008 by Jen from Akron, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Awesome pool.
• 20.00 daily resort fee and expensive food.

“Very beautiful resort, shopping is close buy, great workout room and the staff was very friendly. Will definitely return to the Westin for future vacations.”

Apr 19, 2008 by Joann from Newfield, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pool was very nice, and to be able to snorkel right in front of the hotel was great!
• The furniture needed up dating, it was well used.

“At first I was disappointed, but after being at the Sheraton I realized it was a better choice for us. The property is sprawling which made it feel not as crowded as other hotels, the pool was a dreamy lagoon pool. The tiki torches lighting the property at night and the Hawaiian entertainment set a romantic atmosphere. We were able to snorkel at one of the best and easiest to enter the water right off our beach. We were shocked at the food prices at most restaurants including the restaurants at the Sheraton. Be prepared for a daily resort fee of $20.00 (not sure what that included). This resort was a short walk to whalers village where you have a choice of other places to eat, and a nice stroll at the end of the day.”

Apr 11, 2008 by Vincent from Montgomery Village, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good vacation site for beach and shopping.
• Very limited parking spaces.

“It is a good hotel for vacation with the family, the only negative thing is that it is impossible to find parking space if you come back from dinner to park the car.”

Apr 5, 2008 by Vincie from Toronto
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[7]

• Friendly staff.
• Bed bugs.

“The most disappointing accommodation that we have ever stayed at, in comparison to the Fairmount, Hilton, Marriott, Venetian, Bellagio, etc that we have been. I thought staying at a Westin would at least guarantee a decent level of cleanliness but the cleaning staff is inconsistent (there were still sand in the bathroom after a cleaning). Although they claim the rooms were renovated, I suppose they forgot about the curtains and the carpet. The curtains were dirty and a narrow piece of carpet was ripped beside the closet. They did have newer furniture, shower heads ("heavenly bath" they call it) and the beds (again "heavenly bed") though. Talking about beds, my 6-year old was bitten severely by bed bugs. I admit we overlooked her condition and thought she just scratched her arms due to the sun or perhaps sun tan lotion. She is an active child and didn't complain much. When we flew back and spent more time with her after a bath, there were literally 15 bed bug bites (confirmed by doctor) on her underarm and surrounding areas (in addition to those we previously thought were skin irritation). I felt so guilty for not noticing when we were there. Either way, we thought to write to Westin so this won't happen to other families but we are disappointed to receive a response that they found no bed bugs activities in our room. Not sure whether it's their policy to not admit it, what does that mean? Are they going to replace the bed or clean it up? Do they think we were lying? I still kept the emptied luggage in the garage because I'm afraid to bring any bugs into my house! If you are looking for a high end accommodation and willing to pay the price, look elsewhere.”

Mar 31, 2008 by Gloria from Rescue, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location/setting.
• Small room older bathroom.

“Location is fabulous, great for a family on vacation. Staff very helpful and pleasant.”

Mar 24, 2008 by Aaron from Great Neck, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Big LCD TV.
• After rain the exterior hallways were very slippery.

“Great beach but as with many of the Kaanapalli hotels, this property is a bit old and outdated.”

Mar 17, 2008 by Demetri from Milwaukee, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The Beach Access was exceptional.
• Lacked air of exclusivity.

“Delivered what a Westin Resort hotel should. Offered adequate pool facilities and services. Beach access was great and Kaanapali's beache was pristine. A lot of activities and shopping within walking distance of hotel. Lahaina a stones throw away also. Almost there, just lacked a little something to make exceptional.”

Mar 10, 2008 by Sarah from Kenmore, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pools were amazing.
• Ridiculous "resort fee" every day.

“This is a beautiful resort with tons of space to "getaway". We had a beautiful view of the mountain & loved every minute of our stay. Wish they'd do away with the ridiculous "resort fee". Otherwise absolutely no complaints.”

Mar 10, 2008 by Matthew from Kenmore, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This Hotel had it all, could not be happier!
• Nothing.

“It was great from the moment we checked in Intel we had to check out. The pools were wonderful, the access to and from the beach itself was great, the rooms were very spacious with an excellent bed, and the employees were very helpful and kind. Just walking around the hotel felt like you were in someplace special.”

Mar 6, 2008 by Wendy from Nantucket, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The pool and beach.
• They charged 200 resort fee but an additional 25.00 for a beach chair and umbrella if you wanted one. Cheap!

“The hotel looked dated from the outside, but was fine inside. staff very nice and landscaping, pool, slide and beach all wonderful. Only thing I really did not like, they charged 20.00 resort fee per day over what you charged, then wanted to charge an additional 25.00 per day for a beach chair and umbrella if you wanted one. Cheap!”

Mar 6, 2008 by Lisa from Discovery Bay, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• The pools were amazing and the close proximity to the beach was nice.
• Housekeeping was very inconsistent and poor in most cases.

“I don't feel this particular hotel lives up the Westin name. If I were paying full price for the room, I would've been extremely upset about some of the housekeeping's issues and the lack of concern by some of the staff.”

Feb 28, 2008 by Susan from Castle Rock, CO
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[9]

• Waterfalls and birds.
• Crowded, lots of families with small children.

“Nice hotel for what it is. A large tropical destination with lots of pools, cabanas, plants, great beaches and views. It's a bit too touristy for me but families with kids would probably love it. Very loud, with exercise classes blasting just above the restaurant area and tons of people. The only quiet area was the spa, which was expensive but good. A main elevator and the internet were down for much of our visit. Food was marginal. The whale watching trip was great.”

Feb 28, 2008 by Lee from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent beach access, kid friendly pools, beautiful grounds, views.
• the $20 resort fee is ridiculous as an added expense.

“Family friendly, fabulous location, great staff, beds comfy, room nice, views great, overall a great choice.”

Feb 27, 2008 by Krista from Costa Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely beautiful grounds, amazing pool. Beach is great for snorkeling/water play. Hotel staff A+.
• The room is very small, with no closet, unless you get a deluxe ocean view or better.

“Best hotel I have stayed at in Hawaii. The staff went out of their way to make sure we had a great time. The grounds are stunning. The pool and waterslide kept us busy all day. Best of all, the beach and Whalers Village shops and restaurants are steps away. Perfect for families- kids eat free at poolside restaurant with delicious food. Great for honeymooners, too as they have a separate adults only pool and Jacuzzi area.”

Feb 19, 2008 by Barb from Waltham, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nice view.
• Parking.

“The hotel was alright, but it was disappointing for a resort. The bed was very comfortable, rooms clean, etc. But, we could hear the neighbors talking clearly and woke us up each morning. There were only 2 elevators and one broke down thus we waited long times for it. Even when both were working. The parking was horrible and good luck finding a spot. Then, if you do, it's most likely a tiny spot and your car ends up damaged the next day. The good thing is they upgraded us to an ocean view room which was a gorgeous view.”

Feb 16, 2008 by Bernie from Jacksonville, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Great Location.
• Crowded around the pool.

“Great location OM Maui close to everything, and sheltered from the trade winds.”

Feb 9, 2008 by Jennifer from Rocky River, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool area was exceptional.
• Parking spaces were too narrow.

“This literally has probably been my best travel experience ever. The rooms were exquisite - the bed was comfortable, the shower, bathroom, floor layout, lanai, the view, you name it. I liked having a fridge to use. Great location in Kaanapali, convenient to dining and activities on Maui. The pool area was exceptional, and the beach couldn't have been nicer. Parking spaces were miserably tight - my husband recently injured his back in a car accident, and he could not get out of the car once I pulled into a space.”

Feb 8, 2008 by Gail from Pittsford, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[6]

• The pool areas were well maintained.
• We moved three times before finding a room with functioning internet. Business Center has very limited hours.

“Marble in bathrooms was covered with soap scum and grout needed a good cleaning. Carpets dirty. Nice pools and landscaping. Beautiful beach. Ocean view rooms were noisy because of flocks of birds which roosted mornings and evenings.”

Feb 8, 2008 by Yury from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful grounds, good location.
• Very expensive restaurants, small room.

“A nice upscale resort on a good spot on a beach, near Whalers Village, beautiful grounds with nice swimming pools good for kids. For dining, better do it elsewhere - too expensive.”

1 of 1 people found this review helpful.

Jan 29, 2008 by Joshua from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Perfect location - snorkeling available right outside the hotel.
• Almost got billed for phone calls we did not make - staff did correct this though.

“Best location of all resorts. It is located right on the best beach. Snorkeling available right outside the hotel. Nice, clean rooms, with great views.”

Jan 20, 2008 by Dave from Piedmont, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff was very nice and gave us a late checkout which was nice.
• Short sheets on the bed, dead bugs on ceiling.

“The hotel was nice, but could have been cleaner. Our shower had a leak and a broken shower head and I'm sure if we had said something once we got to the room it would have been fixed, but just dealt with it. There were some dead bugs on the ceilings which was unattractive and odd. The room had a great view and the staff was truly 5 stars. They were kind and courteous and very helpful around checkout time allowing for a late checkout even though they had full bookings for our checkout date.”

Jan 3, 2008 by Alberta from Aiea, HI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Westin Maui is a beautiful and fun hotel to enjoy as a family or with your partner, we loved it!
• Our only complaint about this hotel is the price of the meals, too expensive for portions.

“This hotel can be enjoyed by the young and the young at heart. Be prepared to spend time relaxing and just enjoying all this hotel has to offer. Remember that drinks and meals are a little pricey. With four star accommodations and service, you will not be disappointed.”

Jan 1, 2008 by Jim from Woodbridge, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale ponds, pools, friendly staff.
• $20 daily fee.

“On the ocean. We had a great view from the 5th floor. Great pool, water falls, ponds! Nice relaxing atmosphere!”

Dec 29, 2007 by Mei from Millbrae, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice resort, very tropical, you can just stay within the hotel.
• A hidden resort fee of $20/night per room in addition to the room rates.

“Great resort, very tropical like palm trees, flamingos, etc. Very clean. Staff is very helpful and friendly.”

Dec 29, 2007 by Nicole from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The front desk staff was very helpful in getting me a room close to the elevator.
• I did not like being charged a resort fee of $20.

“The Westin Maui is a very nice hotel. It has a good looking hotel lobby. Very inviting and what you would expect from a high quality hotel in west Maui. The staff rolled a twin bed in for my son, which was very comfortable. I was impressed that it could fit in the room considering the room was small. I like the upgraded flat screen TV and the mini refrigerator. The view of the ocean was fantastic from the ninth floor. December is a good time to visit Maui.”

Dec 21, 2007 by Kevin from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location of this property is excellent and the spa was wonderful.
• We had an issue with ants in our room. As a result, the manager moved us to a new room immediately and upgraded us to an ocean view room.

“The common areas of the property including the spa, pool, fitness center, and restaurants were near excellent. The location is also ideal as there is great shopping onsite and it's very close to Lahaina Town which has additional shopping, restaurants and other activities for those wanting to escape the resort for the day.”

Dec 20, 2007 by Stephen from Reno, NV
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location on beach.
• It wasn't the Maui Hyatt.

“Sheraton is a nice hotel although the restaurants aren't that great. The space is so vast that getting to your room can seem like a tremendous journey.”

Dec 19, 2007 by Omar from Cary, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Kannapolis beach is a beautiful beach and this is an excellent resort.
• It seemed like it was far away from everything else (Hanna, Halekala, and airport) could be a good thing.

“Beautiful hotel with excellent views. The beach is nice. The service was great. The staff was helpful. I might go to again but if I am going with a group of friends next time I will probably go to a different area than Kannapolis.”

Nov 14, 2007 by A from Carlsbad, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The waterslide.
• Pool rules were not abided by.

“This hotel was great for the price we paid. Oceanfront property and beautiful location. Even a free bottle of champagne for our honeymoon.”

Nov 10, 2007 by Aaron N. from Fort Worth, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Great pool and location on the beach.
• Resort atmosphere sort of 'over the top'.

“Great place to stay to relax no reason to leave. But it's far from other Maui attractions and limited in places to walk to from here.”

Nov 9, 2007 by Lee from Rochester Hills, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Public areas and beach were nice.
• Room was very small.

“Pools are small, but there are four. The beach is nice and convenient. Never crowded and the public areas are large. And the rooms are very small for a resort hotel.”

Nov 9, 2007 by Laura from Danville, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The views are incredible, the pools are amazing & the staff was wonderful.
• The rooms were a bit small, but all the beauty outside; and, the food was the very worse part. Only two places and one is not good.

“I loved this hotel. And plan to return someday. If you like all that Hawaii has to offer? Then you'll love this place. Although; not too much beach area. It worked for me; as there were sharks in the water during my stay yikes! The pools are the very best part; along with the wildlife. Some people do not like that part, but I love it!”

Nov 9, 2007 by Debi from Aspen, CO
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[7]

• Little bit bigger room size than Westin.
• Old, dated, dirty carpets, very difficult to find your way around premises.

“It was very disappointing because we also stayed at the Hyatt during this trip, which is truly a resort hotel.”

Nov 8, 2007 by Tina from Lacey, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Beautiful pool grounds, lobby, and restaurants. Food was great.
• Hotel was not accommodating when hot tub was not working.

“The hotel was nice, but the lack of response from hotel management deterred us from returning.”

Nov 8, 2007 by Stephanie from Bremerton, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Most beautiful lobby of any hotel Ive been in.
• We were given a smoking room even though we requested a non smoking one.

“We loved our stay at the Westin. There really wasn't much to complain about. I thought the spa would be bigger, the Jacuzzi was very small but everything really was great. Especially the restaurants!”

Nov 7, 2007 by Kevin from Brooklyn, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• It has everything that a resort should have.
• Parking space is limited.

“We had a very good experience at the Westin Maui; staffs are friendly, and the decor is very nice.”

Nov 7, 2007 by Susan from Koloa, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The waterfall view from room and flamingos in pond.
• Handicap access to adult pool & spa area were steps hard to do with a walker.

“I would love to go again to this exact hotel and get a room facing the garden view with waterfall. My friends started out facing opposite direction of dumpster, roof top & parking views; when they saw our great view across hallway facing opposite direction, the manager moved them for $50 a night; which made them totally happy to be there (they actually allowed them to use 4 of their star wood vouchers and not pay any cash) we all enjoyed the on surf bar & grills excellent quality of food!”

Nov 5, 2007 by Gail from Yuba City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome views and facility.
• Food was expensive.

“Our concierge helped us in every way possible even faxing over paperwork to the car rental. I would stay here again.”

Nov 4, 2007 by John from Honolulu, HI
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• The grounds were gorgeous and the staff very friendly.
• As with all high end hotels, you are nickel and dimed to death.

“My only real gripe was the nickel and diming. You would think for the price you would have at least one movie channel and one music channel, but they would rather sell you movies ($12.95) and music ($12.95 for 2 hours) on lodgenet. Also, when I checked out I tried to get a luggage cart and was in formed; rudely I might add, by one of the bellmen that hotel policy prohibits guests from handling luggage carts. in other words, you must call and tip a bellman to take your luggage down for you.”

1 of 1 people found this review helpful.

Oct 29, 2007 by Julie from Chanhassen, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Guest service was exemplary in my opinion.
• Can't think of anything.

“I've stayed at their location in palm springs and love the setting. However my Maui experience beat all my hopes. We were celebrating a 40th birthday party and the guest service personnel helped me make it special and bumped us even to an ocean view.”

Oct 27, 2007 by Marie from West Palm Beach, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Excellent location, beautiful grounds and pool area.
• Rooms in the ocean tower need refurbishing. Carpet in room had several stains.

“Excellent location on Kannapolis beach. Lots of activities for guests of all ages. Plenty of space meant no problem finding chairs around the multiple pool areas. Ocean tower rooms looked like they could use a refurbishing but we were extremely pleased at the value we got for the price we paid.”

Oct 25, 2007 by Chad from Olympia, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful grounds and facilities (pool, fitness center, spa, restaurants).
• Rooms smaller than expected.

“The Westin Maui captures to the spirit of Hawaii with an expansive fantasy pool, ocean view spa, and comfortable, well appointed rooms (newly remodeled with flat panel TVs as well as Westin's signature heavenly bed and bath amenities). in addition to solid accommodations and amenities, the resort's dining is above average, with a variety options from full service to snacks. The Westin Maui's only major drawback is that the property is aging, and it shows in the small room size (smaller than current standards) and dated architecture. What ultimately sets it apart, however, is the superior service. The staff is polite, helpful, and quick to provide assistance at a moment's notice. This property accommodates both families and couples looking for romance equally well, and is highly recommended for Maui vacationers.”

1 of 1 people found this review helpful.

Oct 23, 2007 by Ray from Evergreen Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Pricey.

“Excellent place, clean, beautiful pools, spectacular views, friendly staff, great location, just a pleasurable paradise!”

Oct 22, 2007 by Phoebe from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location, amenities, really didn't spend much time there. We were visiting with family.
• Breakfast buffet and menu choices were too expensive.

“The hotel was very nice. I do believe it is geared more for business travelers, conventions, etc. The room was kept clean each day. It is conveniently located near the Long Island Expressway (495). Menu choices were very good, but costly. An added convenience that was much appreciated, a free internet service was made available to guests in order to print out their boarding passes, if applicable.”