User Reviews for Doubletree Alana Hotel Waikiki

Research User Reviews for Doubletree Alana Hotel Waikiki (21-40 of 80)

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Jan 23, 2008 by Carol from Santa Clarita, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[6]

• The beds were comfy & pretty - but smelled like mildew.
• Pervasive mold and mildew - Parking for $22 + valet that wasn't on duty was astronomical...odd entrance - no one around.

“No one on duty to valet the car - tried to self park and couldn't - had to trust leaving the keys in the car to go upstairs to the vacant lobby. Room was nice but reeked of mold and mildew - hard to breath - only solution given was housekeeping sprayed deodorizer in the room - didn't help - mildew was pervasive...even in the pillows and sheets. Didn't even want to stay to experience the rest of the hotel, like the pool, spa etc...weird layout for the hotel...never saw any of the amenities if there were any. Staff was friendly...parking was astronomical at $22 + valet tip (especially considering there was no valet on duty when I arrived!) Can't recommend to anyone with breathing problems or allergies to mold...this could be hazardous to your health.”

Jan 19, 2008 by Sandy from Newbury Park, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very centrally located, will stay there again.
• Have to pay for parking.

“Enjoyed staying at the hotel, close to beach and could pick up tours conveniently from hotel close by.”

Jan 17, 2008 by Ross from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy walking distance to beach, restaurants and activities.
• Only offered valet parking.

“This hotel is great for a couple of days. It is not on the beach and would require car travel if little kids were involved. The rooms were ample in size and comfort.”

Jan 16, 2008 by Courtney C. from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Good price for location on Waikiki beach.
• The showers! Too small and shower curtain dirty.

“Nice hotel. Staff is friendly, esp. cleaning service. Room was nice and clean. Wish the wireless internet access was free with room. Wish the shower was bigger and shower curtain was cleaner. Wish cleaning people would have consistently left new soap and shampoo.”

Jan 12, 2008 by Charles from Honolulu, HI
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Generally clean.
• Management.

“Hotel was fine, expect someone was smoking pot on the lanai next to me. I complained to staff and management, but they seems too scared to respond. No effort was made to confront the pot smoking guest. I guess the hotel does not believe the enforcement of laws should apply to their hotel.”

0 of 1 people found this review helpful.

Jan 9, 2008 by Steve from Fillmore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location for the price. Staff was helpful.
• In room internet using TV. Was very difficult to operate.

“Good location for the price. Staff was helpful. Rooms good size & clean.”

Jan 8, 2008 by Alexis from Oakland, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• It had a mini fridge, microwave, additional sink, and deck.
• No view, only valet parking.

“Nice place, slightly outdated.”

Jan 4, 2008 by Tom from Aurora, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Room and decor was very nice.
• A bit of a walk to the beach / shopping in Waikiki.

“Nice hotel, not close enough to beach / shopping for our taste.”

Dec 17, 2007 by Lisa from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Proximity to Waikiki, beach and ala Moana shopping centre. Also easy access in and out of hotel.
• Bathroom too small and smelled like mildew.

“Was very disappointed that I was put in a room right across from a room that was being completed gutted and renovated. At 9am, they were hammering, drilling and talking loudly. I had to ask them to change my room, which they did, but only down the hall.”

Dec 15, 2007 by Grace from Oakland, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, friendly, comfortable beds and pillow.
• No parking; only valet parking available to guests.

“The room was clean, well designed, and comfortable. Overall, the room and service exceeded our expectations.”

Dec 7, 2007 by Daniel from Chino, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• Cookies.
• Room comfort.

“It was good for the money spent, but would not recommend if you pay top dollar for it.”

Dec 3, 2007 by Dennis from San Jose, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very comfortable bed w/down blankets.
• Internet in the business room, no microwave in room.

“Convenient place for a short stay. Restaurants, shopping, etc. But not practical for longer stays without kitchen oven or even microwave.”

Dec 3, 2007 by Cheryl from Orcas, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The hotel was clean, the restaurant was nicely decorated.
• A little further out then expected.

“The staff was friendly and personable. The hotel was very clean and with a nice restaurant. Good food and drinks.”

Dec 2, 2007 by Julia from Burlingame, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Professional attitude of staff and welcome treat at check-in.
• High cost of amenities for the hotel rating.

“The hotel was as expected with polished and professionally mannered staff to assist guests. The welcome treat was a nice way to great guests but the high cost of valet parking (no self-parking) and internet is still jarring, especially for this rating of hotel. Certain staff went out of their way to assist us but others went by the book and would not budge on house rules.”

Dec 2, 2007 by Todd from Richmond, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[5]

• Not good for Business or Romance.

“Lucky if they ever get great reviews. Almost every other Hilton owned property has given better service and experience.”

Nov 28, 2007 by Cathy from Toronto, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Pool on 3rd level.

“This hotel is clean with a lot of amenities and close to both shopping and the beach. I would recommend this hotel to anyone.”

Nov 8, 2007 by Mike from Wahiawa, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• No self parking.

“Overall a good value for the location. I would rate this motel at the very low end of a 3 star.”

Oct 31, 2007 by Maureen from Renton, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Clean and friendly.
• No view of the beach.

“While the hotel is older, the rooms were updated and the staff very accommodating.”

Oct 25, 2007 by Lia from Honolulu, HI
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[6]

• Cookies, down comforter, helpful friendly staff, amenities.
• Refrigerator and sink were dirty, lock on balcony door broken, no DVD player.

“Was nice but the rooms need to be cleaned a bit more thoroughly, and a DVD player would be nice to have, also. Parking rates were a bit high. The staff was excellent, though, very professional and friendly.”

Oct 22, 2007 by Warren from San Juan Capistrano, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• They gave out a cookie each evening and it was superb!
• Meals over priced.

“What I expected for a 3 star.”

Oct 20, 2007 by Laura from La Quinta, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• In a good location near plenty of restaurants and shops.
• High parking fee.

“Doubletree Alana is a lovely little hotel in the bustling tourist area of Waikiki. An ideal location, it's close to the ubiquitous abc stores, which sell souvenirs and travel items, and also close to various restaurants such as cheeburger, star bucks, Thai and sushi establishments and more. A short two blocks from the beach, the doubletree is a partner of the extravagant Hilton Hawaiian village, which sits on a tranquil strip of private beach and will open a swimming lagoon in November 2007. Doubletree guests are invited and encouraged to visit the Hilton Hawaiian village, and it's worth it just to see the resort's penguins, turtles, flamingos and koi fish. The Hilton also has an array of shops and restaurants on its property. Doubletree has a friendly activities director on staff who can arrange excursions as well as make recommendations for dining and shopping options. The hotel is spotlessly clean, and rooms are pleasant, albeit with unspectacular views. The bathroom shower seems to confuse many people due to its higher than normal tub wall, but it's not a problem and, in fact, is meant to cater to Japanese tourists who are used to this type of shower. In room coffee and a full size hairdryer are welcome amenities, along with the luxurious neutrogena toiletries. A short walk from the hotel will put you in the heart of the upscale shopping district in Honolulu, which features Gucci, Prada, Louis Vuitton, the cheesecake factory and the Honolulu cookie co., as well as the international marketplace and more affordable shops such as crazy shirts, more abc stores, star bucks, etc. There are public bus stops all along Ala Moana drive (on which the doubletree is situated), and the Ala Moana center, Honolulus premier shopping mall, is less than a mile's walk from the hotel. The one thing that made us do a double take was the doubletree's per night parking fee, which we avoided simply by driving around the nearby streets looking for free street parking. It's a challenge.”

Oct 19, 2007 by Barbara from Pahoa, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The lanai off of the room was great. I could sit outside and look out to Honolulu.
• The business center could use a little enhancing. The computers were not very good.

“This hotel is located at the entrance to the Waikiki area of Honolulu. A very walkable area with shops and restaurants. All of the rooms have lanais, which is a plus in my book. The bathrooms are small but nicely done with marble tile and nice showers. All parking is valet, but the valets are friendly and fast. I called down for my car twice, and it was there when I got to the door. The staff is friendly and great about giving directions and that type of thing.”

Oct 10, 2007 by Laurie from Hilo, HI
Overall Rating: 0
Cleanliness:[10] • Location:[9]

• Queen beds, nice toiletries.
• Mandatory valet parking, $19/day.

“Excellent location and accommodations. The room was welcoming and large sized. Queen beds very nice with high end linens. I'd stay again.”

Oct 8, 2007 by Deanna from Cincinnati, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean nice staff.
• View from balcony was of another building (612); need to be more protective of bags held there.

“The staff was great! The changed my check in date so I didn't lose a day! Made having a 36 hour trip over to Hawaii not as bad as it already was! Thanks so much doubletree. I only had a couple of problems. They were repairing front drive and it was a pain to have to walk around side. When leaving me had valet hold a few bags for me and they had door to storage room wide open when I looked around no valet was present. They give you a tag that says they are not responsible for lost/ stolen property. I really didn't feel it should have been left open an unattended like that. Doubletree was really nice cheese burger in paradise was just around corner. Buy a bus/ trolley card you will need it! If you are going to Honolulu area eat at eggs & things! So good! Take a trip to north shore it is much better than Waikiki.”

Oct 4, 2007 by Peter from Hanford, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Free Cookies.
• Valet Parking only, which costs $20 per day. Way too expensive.

“This was a very clean, beautiful hotel. The parking is expensive at $20 per day but the beds are very comfortable and the rooms are in excellent condition. Well recommended.”

Sep 26, 2007 by Toshihiro from St.Louis, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[7]

• This hotel is very friendly. This is our 2nd time.
• Nothing.

“We stayed this hotel two years ago. Staffs were very friendly and we loved this hotel. Everybody was very kind and helpful.”

Aug 28, 2007 by George from Simi Valley, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Comfortable bed.
• Has one half of a bathtub.

“I wanted to be a bit closer to the beach. The entryway/lobby was situated in a funny way. The price turned out to be good, but it cost an extra 20 dollars to park the rent a car. Don't like that, but I guess that's the norm in a busy area like that.”

Aug 21, 2007 by Coleen from Honolulu, HI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The ocean view from our Penthouse suite was beautiful. The Suite was spacious.
• The hotel lobby decor could be improved. Looked like it was last redone in the 80's.

“We enjoyed our stay at this hotel. It was within walking distance of the beach, restaurants, and the new Waikiki Beach Walk. The staff was friendly and efficient.”

Jul 5, 2007 by Capistran from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff.
• Everything was great.

“This hotel meets all the needs one would have while visiting Waikiki. Affordable parking, great location, comfortable beds, great rest bar, and a very attentive staff.”

Jun 15, 2007 by Joe from Yorktown, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The cleanliness of the bed and the courtesy of the staff.
• The tub was too small and the toilet dispenser was too close to the bowl.

“Excellent.”

Jun 13, 2007 by Heather from Haleiwa, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Comfortable bed, nice decor, heated pool.
• No bathtub, small bathroom making access to sink difficult because of shelf.

“Nice new decor, comfortable bed, nice lanai, room and bathroom a little small, would have liked a bathtub vs. shower, nice heated pool, very friendly staff although not always helpful, expensive mandatory valet parking, but we found street parking close by.”

May 11, 2007 by Linda from Overland Park
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• The linen seemed clean.
• The room and shower curtain had a bad odor.

“The room had a bad odor and the shower curtain smelled mildewed. When I called to complain, someone was sent to deodorize the room but two hours later the odor was back. I cut my stay short and left the next morning. When I checked out I explained why I was not staying the full time that I had reserved the clerk did not seem to care or express concern about my unpleasant stay. I would not recommend this hotel. ”

May 10, 2007 by F B. from Revere, MA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[2]

• I would not recommend this hotel to someone I know.
• It was not what I expected.

“I would not recommend this hotel to someone I know. This hotel is not what I thought about it.”

May 8, 2007 by Mike from La Canada, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Rooms were roomy and comfy.
• Nothing to do with the hotel but it was noisy due to construction.

“The hotel was great. Great price for the overall value received. Great location, walking distance to shopping. Rooms were clean, roomy and very comfortable. Would definitely stay there again.”

Apr 30, 2007 by Wallie from St Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were comfortable and clean and the location was perfect for us.
• No complaints.

“I would definitely stay at the doubletree again. The location was perfect for us, maybe a mile or less to Waikiki beach but my husband and I like to walk so that was no problem. Plus the walk is fun and everyone else is walking to and from the beach also. Lots of shops along the way to visit. We did not use the restaurant but had drinks at the bar - bartender made great drinks and was very personable. I'd go back again.”

Mar 16, 2007 by Michelle from Kapaa, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and the bed were really comfortable.
• The toilet overflowed.

“This hotel was in a great location. The staff was friendly and the lobby area was attractive and safe. The bed in the room was what you would usually find in a more expensive resort. The room was small but well put together. The only problem was that the toilet overflowed, which explains the slight smell in the bath room when we first arrived. I think the toilet must do that often. Call in the plumber and this is a great place to stay.”

1 of 1 people found this review helpful.

Sep 5, 2006 by Richard from Phoenix
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice amenities, comfortable, great staff.
• Limited dining, parking, not very close to beach.

“The on-site restaurant, Padovani's, is no longer in operation, although it is still listed on hotel literature. As a Hilton elite member, we were upgraded to a suite on a low level (10th floor). In addition to a separate living and sleeping area, the room had a wet bar and fridge. The bathroom amenities were all Neutragena and towels were fresh and fluffy. No bathrobes. Room was clean and the bed ideal. We were able to obtain a late checkout, although this wasn't communicated to housekeeping, who knocked twice after normal checkout time. We received a full Sunday newspaper, which was an unexpected surprise. Honors earned us a $12 per person breakfast credit which paid for a "continental" breakfast. For an additional $5 the full hot breakfast was available, which we opted for and were pleased. $14 per day valet parking was annoying. Neighborhood was fine. Hilton Hawaiian Village is two blocks to the right as you leave the hotel. The hotel markets activities at the Hilton, although you have to ask someone for directions if you are not familiar with the area. The hotel overlooks some local area rental apartments, which we found interesting, since some were nicer than others, but nothing about the area seemed unsafe. However, there is considerably less pedestrian traffic here at night than in other parts of Waikiki. A walk to the beach (Hilton is closest, but not close enough that you would consider returning to your room if you forgot something.)”

3 of 3 people found this review helpful.

Aug 11, 2006 by Marlene from Edmonds, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Valet parking even though I had to pay $14 a day, close proximity to the Hilton, and friendly staff.
• Needs microwaves in the room.

“Excellent location. Minutes from the Hilton Hawaiian Resort and the beautiful beach. Great service and friendly staff. Enjoy a warm, freshly baked chocolate-chip cookie upon your arrival.”

0 of 1 people found this review helpful.

Aug 1, 2006 by Mike from Orlando, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[4]

• It was clean and the wait staff was friendly & helpful.
• Very hard to locate with maps from airport and with all one way street difficult to get to!

“Not the value or the location I thought it would be. First & last time I will stay there. Won't recommend it to friends, family or business acquaintances. Except for the wait staff, not a very happy crew. Too hard to find, drive to and park at.”

Jul 18, 2006 by Jeffrey from Clarksville, TN
Overall Rating: 2
Cleanliness:[5] • Staff:[8] • Location:[4]

• The general appearance of the interior/lobby was nice.
• The ocean view? It was a glimpse between two buildings.

“The room was small, the bathroom was extremely tiny and the shower was half the size of a normal shower. My ocean view was a glimpse between two buildings. My primary view was the side of a building. Every hotel that I have booked online at the so-called good rates, have been less of a hotel room than the star rating.”

1 of 1 people found this review helpful.

Jul 11, 2006 by Michael from Victoria, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Staff very friendly.
• Couldn't get a glass of champagne in the bar.

“Close to restaurants, shopping, very clean, no afternoon sun at the pool.”

1 of 1 people found this review helpful.

Jun 7, 2006 by Rocky from Sartell, MN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Clean and new.
• Bathrooms.

“Very nice hotel near the beach. It was very clean and the rooms are large.”

1 of 1 people found this review helpful.

Jun 6, 2006 by Bonnie from Yucaipa, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel was well lit at night, and a short walk to the beach via Hilton Hawaiian Village.
• The king size bed left a scant six inches to exit from one side of the bed. This was the smallest hotel room we have seen for a three star hotel.

“It was clean and recently remodeled (the free standing bathroom sink still wobbled, and the new shower was over a 1/2 tub!), but the room was too small for a king bed. Three stars is being generous.”

1 of 1 people found this review helpful.

Jun 3, 2006 by Vincent from Waianae, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality of the hotel is great. It's a Hilton company :) great hotel.
• Only thing I did not like was my breakfast was late.

“This hotel is by far the best bang for the buck I have ever found. It's like a 4-5 star feeling. You get treated like a kind.. 10+++++ awesome hotel”

1 of 2 people found this review helpful.

May 6, 2006 by James from Billings, MT
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Great service (except for one person). Clean, well-appointed room.
• Extra fee for parking, fee for internet access in room, charge for coffee in lobby.

“This is a nice hotel with clean rooms. Basic amenities are all there, though they do charge fees for things that should be free like internet access in rooms and parking. Excellent service at the front desk. Closer to Waikiki than I expected I recommend this hotel for business travelers with expense accounts but not for those looking for a romantic Waikiki getaway.”

1 of 1 people found this review helpful.

Apr 19, 2006 by Larry from Belmont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean.

“Great location, good value, very clean and upscale.”

1 of 1 people found this review helpful.

Apr 13, 2006 by Matt from Anacortes, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[3]

• Friendly Staff.
• Crack dealers next door.

“Nice hotel, not a nice location with a trashy hotel next door with drug dealers.”

1 of 1 people found this review helpful.

Apr 4, 2006 by Colleen from Lawai, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was professional and courteous. I was upgraded to a suite.
• I added an additional room after my initial booking. There was confusion as to my check out date and my room was nearly cleared by housekeeping.

“The hotel is in an excellent location. The staff is friendly and courteous. I was unexpectedly upgraded to a suite and it was spacious with an excellent view of the Waikiki.”

1 of 1 people found this review helpful.

Mar 8, 2006 by Joe from West Chester, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[9]

• Excellent location and convenience for my conference at lower cost than host hotel.
• Bad greeting upon check in, run down rooms and food service options did not match my taste.

“The rooms needed overhauls, their was dirt around the baseboards and detail cleaning was not done. They advertised having two restaurants but one was never open, and the other was just a bar with food. The bell stand ignored us upon our arrival and another guest helped us with our bags, then when the bell staff finally helped they took us to the wrong room. The front desk did not do anything to provide any service over and above and barely met expectations. Brochures handed out by the concierge were several years old with outdated information.”

1 of 1 people found this review helpful.

Feb 20, 2006 by Hansford from Waipahu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were so soft, room was big, staff was wonderful.
• The tub is too small and deep for someone that is big.

“Love this hotel, location was at the beginning of Waikiki and staff was wonderful and friendly.”

1 of 1 people found this review helpful.