User Reviews for Doubletree Alana Hotel Waikiki

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Jul 10, 2009 by from San Francisco,CA
Overall Rating: 7

• The staff is very friendly and location is not too far from the beach.
• My room was not thoroughly cleaned and the gym was tiny.

“Overall, I was satisfied with my stay. I got what I expected according to the star rating. The staff was very friendly and it has the amenities I needed. I would definitely come back here.”

Jun 3, 2009 by Heather from Haleiwa,HI
Overall Rating: 9

• Small hotel, comfy beds, good location for our purposes.
• Parking way too expensive -$27/day, didn't know how expensive until after parked.

“Good location for our purpose, comfortable, friendly staff.”

May 22, 2009 by Olivier from Kauai,HI
Overall Rating: 7

• Cookies at arrival.
• Internet fee charged on my credit card whereas I required to pay cash.

“Very good location, 500 meters from the most beautiful part of Waikiki beach !”

May 4, 2009 by Lynn from Overgaard,AZ
Overall Rating: 7

• Comfortable beds.

“This hotel is an older property, just a block from the beach. The rooms are small, but beds are very comfortable. Don't stay here if you plan to spend time in the room doing more than sleeping. The views from the room are unattractive (parking lots, slum apartments, trash bins). The pool is small, but adequate. Very noisy area at night - traffic and sirens all night, but little noise from other rooms.”

Apr 24, 2009 by Diana from San Jose,CA
Overall Rating: 8

• Maid service was
  excellent.
• $25per day parking.

“Just off the Waikiki strip, not for party people, but perfect for business or married or old people. Great in room coffee and fridge add value. Very clean and comfy.”

Mar 9, 2009 by Tess from Dartmouth,MA
Overall Rating: 5

• Bed was comfortable.
• No hot tub, small pool, desk staff not helpful and
  poor location.

“Mediocre at best. But too far from stuff.”

Jan 12, 2009 by Cameron from St Albert,Canada
Overall Rating: 9

• The staff
  was friendly and helpful. The fitness facilities were excellent.
• The rooms, though clean and well-kept, were kind of ordinary.

“Great hotel with friendly service. Very close to attractions in Waikiki area.”

Dec 15, 2008 by Mel from Las Vegas,NV
Overall Rating: 10

• Room was spacious with great amenities, easy access, super clean and great vibe!

“Beautiful hotel, great location, great amenities that include easy valet parking, Really nice working fitness room, nice pool, everything was beyond our expectations and got our vacation off to a happy start!”

Jul 9, 2008 by Trish from Honolulu, HI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The hotel staff was helpful in all aspects.
• Housekeeping does not check room essentials well.

“Overall the rooms were comfortable and clean. The staff was great with our needs. Hotel was at full capacity and under renovation, so we did not get all our room requests and the full use of hotel amenities.”

Jul 8, 2008 by Kim from Victoria, BC CA
Overall Rating: 2
Cleanliness:[6] • Staff:[5] •

• Friendly staff.
• Pet friendly and many sports teams / dirty.

“Very busy with teens in sports teams. They were largely unsupervised and ran amok of the public areas.”

Jun 16, 2008 by Dawnetta from Warrenton, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The cookies & the price.
• No hot tub, wish it was closer to beach.

“Loved it. the cookies are a must have. Great price, friendly & clean.”

Jun 16, 2008 by Donna from Conyers, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Comfortable, clean, near the beach.
• The fitness center was closed for renovation.

“This was a nice hotel near the beach for the price. The staff were very professional. During our stay, the fitness centre was undergoing renovation which was a major disappointment. The pool was very basic and unwelcoming. It had free Wi-Fi in public areas that was very helpful.”

Apr 29, 2008 by William from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close to Bus lines and good location for Waikiki.
• I did not like paying for internet access $10 per day and parking, $20 per day.

“This is a very clean, well run Doubletree hotel. Excellent polite staff, clean rooms and comfy beds. Black out curtains actually kept the room dark, Hawaii or not a dark room is a must for me. The refrigerator in the room wasn't running cold, but if one stashed some ice in it, it worked as a cooler.”

Apr 27, 2008 by Kehaulani from Mililani, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Spacious corner room, the double lanai's and quick elevators. The bed was comfortable, too!
• The price of valet, the only option to park, at $22 was super high, in my opinion.

“Immaculate corner room with ocean view, a floor right below the penthouse; it couldn't have been any more perfect for us! Room service was quick; the food (J's Egg Special; yummy!) was delicious. Not to mention the warm cookie upon checking in; nice touch! I was so happy with the accommodations and service.”

Apr 23, 2008 by Scott from Federal Way, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[7]

• It had a decent downtown location.
• The Hotel should not have been rated 3 star!

“If you are a business traveler looking for a central location than may be this hotel works. Otherwise keep on looking you will be extremely disappointed. The hotel is extremely outdated, the rooms are small, the view is not good unless you came to Hawaii to look at other buildings. The parking at the hotel is 20 dollars per day that is not included with the room. The workout facility only has one elliptical, one bike and one treadmill all in horrible shape. The pool is tiny and has very minimal space around it for seating. Over all I would not recommend this hotel. The only positive thing I can say is the staff is extremely nice.”

Apr 22, 2008 by Millie from Aiea, HI
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[3]

• The bed was very comfortable.
• It was in a slummy area, bathroom too small, complimentary coffee was not at all good.

“Double Tree Alana needs to have warm, friendly service upon check in, the valet service when pulling up told us "Valet is only for hotel guest" without even asking "Aloha, are you checking in today?" The hallways to your room felt as if I was at Best Western Motel, the carpets are dirty, the view is overlooking a hostel place which made feel unsecured if you were to leave your lanai/patio door open, the valet service was too expensive $22.00 and they only had valet service. Although this hotel is a franchise off of the Hilton, I would rate this hotel a 2 star.”

Apr 10, 2008 by Kristin from Greenwood Village, CO
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[7]

• Hot chocolate chip cookies at check-in!
• Bedbugs!

“Great location on east end of Waikiki Beach, but the beds had bedbugs and the bath was odd - small (3' x 3') and very high tub with shower overhead, which was not good for children to try to climb in and out of.”

Apr 8, 2008 by Dave from Central Point, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[5]

• The room itself was nice but dont look out your window. Happy hour for beer and wine was very affordable.
• The outside view.

“I checked in and it was obvious the motel was vacant. I asked for a free upgrade and got rebuked. The room was very nice the pool was just a pool with nothing outstanding about it. While happy hour was affordable the bar brags of being a wine bar. I asked for a chardonnay and I observed the bar tender pour the remaining of one bottle in my glass, and then open up different label wine, mixing the two. While both were chardonnay one was fermented in oak the other was not. I was thirsty and broke it was a full pour at 44.50 (happy hour).”

Mar 27, 2008 by Darcy from Tustin, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was nice, the staff was helpful.
• Not really a three star hotel experience.

“The hotel was okay, but the cupboards in my room were falling apart and had to be repaired twice during my stay. The food was atrocious. I'm not really all that picky, but the room service was literally inedible (except for the French onion soup - that was fine). I also tried ordering up from the restaurant and it was not good - the worst cut of meat I've probably ever had, and just not good for a $35 meal.”

Mar 24, 2008 by Claude from West Hills, CA
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[9]

• Small kitchen sink.
• $22 for overnight parking.

“Very friendly and helpful staff and convenient to bus stop to other parts of Honolulu!”

Mar 13, 2008 by Linda from Kamuela, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Linens on beds were high thread count.
• Room was small.

“Convenient to shopping but not to recreational activities of Waikiki. Not the best spot for a family vacation.”

Feb 4, 2008 by Dan from Ann Arbor, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[7]

• Cookies at checkin; generally friendly staff.
• Scheduled an insect fumigation in our room during our stay!

“Generally good hotel, reasonable accommodations for money paid, in a reasonable location in Waikiki. Rooms in good repair; hotel clean; staff helpful & friendly. Gripes: on a divided highway so can only be entered from one direction; combined with Waikiki traffic and 1-ways makes it a bit difficult to get to. During our stay we received a letter from the hotel stating that they were doing an insect fumigation the next morning between 8-10am and someone would visit our room. We called the night manager and indicated we did not want to be bug-sprayed, but the exterminator woke us up at 8am anyway. I can't believe they would schedule this while guests were checked in to rooms and this will prevent me from staying there again.”

Feb 1, 2008 by Judy from Arvada, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and helpful.
• The grounds were small and unattractive.

“The hotel was comfortable, clean, and in a good location. The staff went out of their way to be helpful and friendly.”

Jan 30, 2008 by Maria from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Location:[10]

• The location and it was quiet for a Waikiki location.
• The public places were very limited.

“The staff was very friendly and accommodating and the location was good. The pool was too small and it only had Sun in the morning.”

Jan 30, 2008 by Fred from La Crescenta, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very courteous.
• Construction next door.

“Overall, we are very satisfied with the location the cleanness and the treatment by staff. For its price the room was great.”

Jan 29, 2008 by Tammy from Fairbanks, AK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location and they give you cookies at check in!
• Valet parking only - they charged us an additional $24 a day.

“Nice overall. Staff was friendly, rooms were clean and hotel was located in a nice location. Satisfied customer here!”

Jan 27, 2008 by Dale from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to the beach and shopping.
• Expensive car parking.

“Great place to spend a few nights on moderate budget. It is located near the shopping district as well as from the Hilton Hawaiian Village and within 1 mile from the main Waikiki beach.”

Jan 25, 2008 by Mike from Leavenworth, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Front desk staff was genuinely friendly.
• The Lobby was small, plain and boring.

“Your classic 3 star hotel. Good location, clean, friendly staff, middle-class guests, but no frills.”

Jan 23, 2008 by Carol from Santa Clarita, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[6]

• The beds were comfy & pretty - but smelled like mildew.
• Pervasive mold and mildew - Parking for $22 + valet that wasn't on duty was astronomical...odd entrance - no one around.

“No one on duty to valet the car - tried to self park and couldn't - had to trust leaving the keys in the car to go upstairs to the vacant lobby. Room was nice but reeked of mold and mildew - hard to breath - only solution given was housekeeping sprayed deodorizer in the room - didn't help - mildew was pervasive...even in the pillows and sheets. Didn't even want to stay to experience the rest of the hotel, like the pool, spa etc...weird layout for the hotel...never saw any of the amenities if there were any. Staff was friendly...parking was astronomical at $22 + valet tip (especially considering there was no valet on duty when I arrived!) Can't recommend to anyone with breathing problems or allergies to mold...this could be hazardous to your health.”

Jan 19, 2008 by Sandy from Newbury Park, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very centrally located, will stay there again.
• Have to pay for parking.

“Enjoyed staying at the hotel, close to beach and could pick up tours conveniently from hotel close by.”

Jan 17, 2008 by Ross from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy walking distance to beach, restaurants and activities.
• Only offered valet parking.

“This hotel is great for a couple of days. It is not on the beach and would require car travel if little kids were involved. The rooms were ample in size and comfort.”

Jan 16, 2008 by Courtney C. from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Good price for location on Waikiki beach.
• The showers! Too small and shower curtain dirty.

“Nice hotel. Staff is friendly, esp. cleaning service. Room was nice and clean. Wish the wireless internet access was free with room. Wish the shower was bigger and shower curtain was cleaner. Wish cleaning people would have consistently left new soap and shampoo.”

Jan 12, 2008 by Charles from Honolulu, HI
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Generally clean.
• Management.

“Hotel was fine, expect someone was smoking pot on the lanai next to me. I complained to staff and management, but they seems too scared to respond. No effort was made to confront the pot smoking guest. I guess the hotel does not believe the enforcement of laws should apply to their hotel.”

0 of 1 people found this review helpful.

Jan 9, 2008 by Steve from Fillmore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location for the price. Staff was helpful.
• In room internet using TV. Was very difficult to operate.

“Good location for the price. Staff was helpful. Rooms good size & clean.”

Jan 8, 2008 by Alexis from Oakland, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• It had a mini fridge, microwave, additional sink, and deck.
• No view, only valet parking.

“Nice place, slightly outdated.”

Jan 4, 2008 by Tom from Aurora, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Room and decor was very nice.
• A bit of a walk to the beach / shopping in Waikiki.

“Nice hotel, not close enough to beach / shopping for our taste.”

Dec 17, 2007 by Lisa from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Proximity to Waikiki, beach and ala Moana shopping centre. Also easy access in and out of hotel.
• Bathroom too small and smelled like mildew.

“Was very disappointed that I was put in a room right across from a room that was being completed gutted and renovated. At 9am, they were hammering, drilling and talking loudly. I had to ask them to change my room, which they did, but only down the hall.”

Dec 15, 2007 by Grace from Oakland, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, friendly, comfortable beds and pillow.
• No parking; only valet parking available to guests.

“The room was clean, well designed, and comfortable. Overall, the room and service exceeded our expectations.”

Dec 7, 2007 by Daniel from Chino, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• Cookies.
• Room comfort.

“It was good for the money spent, but would not recommend if you pay top dollar for it.”

Dec 3, 2007 by Dennis from San Jose, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very comfortable bed w/down blankets.
• Internet in the business room, no microwave in room.

“Convenient place for a short stay. Restaurants, shopping, etc. But not practical for longer stays without kitchen oven or even microwave.”

Dec 3, 2007 by Cheryl from Orcas, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The hotel was clean, the restaurant was nicely decorated.
• A little further out then expected.

“The staff was friendly and personable. The hotel was very clean and with a nice restaurant. Good food and drinks.”

Dec 2, 2007 by Julia from Burlingame, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Professional attitude of staff and welcome treat at check-in.
• High cost of amenities for the hotel rating.

“The hotel was as expected with polished and professionally mannered staff to assist guests. The welcome treat was a nice way to great guests but the high cost of valet parking (no self-parking) and internet is still jarring, especially for this rating of hotel. Certain staff went out of their way to assist us but others went by the book and would not budge on house rules.”

Dec 2, 2007 by Todd from Richmond, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[5]

• Not good for Business or Romance.

“Lucky if they ever get great reviews. Almost every other Hilton owned property has given better service and experience.”

Nov 28, 2007 by Cathy from Toronto, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Pool on 3rd level.

“This hotel is clean with a lot of amenities and close to both shopping and the beach. I would recommend this hotel to anyone.”

Nov 8, 2007 by Mike from Wahiawa, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• No self parking.

“Overall a good value for the location. I would rate this motel at the very low end of a 3 star.”

Oct 31, 2007 by Maureen from Renton, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Clean and friendly.
• No view of the beach.

“While the hotel is older, the rooms were updated and the staff very accommodating.”

Oct 25, 2007 by Lia from Honolulu, HI
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[6]

• Cookies, down comforter, helpful friendly staff, amenities.
• Refrigerator and sink were dirty, lock on balcony door broken, no DVD player.

“Was nice but the rooms need to be cleaned a bit more thoroughly, and a DVD player would be nice to have, also. Parking rates were a bit high. The staff was excellent, though, very professional and friendly.”

Oct 22, 2007 by Warren from San Juan Capistrano, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• They gave out a cookie each evening and it was superb!
• Meals over priced.

“What I expected for a 3 star.”

Oct 20, 2007 by Laura from La Quinta, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• In a good location near plenty of restaurants and shops.
• High parking fee.

“Doubletree Alana is a lovely little hotel in the bustling tourist area of Waikiki. An ideal location, it's close to the ubiquitous abc stores, which sell souvenirs and travel items, and also close to various restaurants such as cheeburger, star bucks, Thai and sushi establishments and more. A short two blocks from the beach, the doubletree is a partner of the extravagant Hilton Hawaiian village, which sits on a tranquil strip of private beach and will open a swimming lagoon in November 2007. Doubletree guests are invited and encouraged to visit the Hilton Hawaiian village, and it's worth it just to see the resort's penguins, turtles, flamingos and koi fish. The Hilton also has an array of shops and restaurants on its property. Doubletree has a friendly activities director on staff who can arrange excursions as well as make recommendations for dining and shopping options. The hotel is spotlessly clean, and rooms are pleasant, albeit with unspectacular views. The bathroom shower seems to confuse many people due to its higher than normal tub wall, but it's not a problem and, in fact, is meant to cater to Japanese tourists who are used to this type of shower. In room coffee and a full size hairdryer are welcome amenities, along with the luxurious neutrogena toiletries. A short walk from the hotel will put you in the heart of the upscale shopping district in Honolulu, which features Gucci, Prada, Louis Vuitton, the cheesecake factory and the Honolulu cookie co., as well as the international marketplace and more affordable shops such as crazy shirts, more abc stores, star bucks, etc. There are public bus stops all along Ala Moana drive (on which the doubletree is situated), and the Ala Moana center, Honolulus premier shopping mall, is less than a mile's walk from the hotel. The one thing that made us do a double take was the doubletree's per night parking fee, which we avoided simply by driving around the nearby streets looking for free street parking. It's a challenge.”

Oct 19, 2007 by Barbara from Pahoa, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The lanai off of the room was great. I could sit outside and look out to Honolulu.
• The business center could use a little enhancing. The computers were not very good.

“This hotel is located at the entrance to the Waikiki area of Honolulu. A very walkable area with shops and restaurants. All of the rooms have lanais, which is a plus in my book. The bathrooms are small but nicely done with marble tile and nice showers. All parking is valet, but the valets are friendly and fast. I called down for my car twice, and it was there when I got to the door. The staff is friendly and great about giving directions and that type of thing.”