User Reviews for Turtle Bay Resort

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Oct 13, 2009 by Curtis from San Antonio,TX
Overall Rating: 9

• Nice amenities, beautiful grounds, and the beach.
• Resort fee on top of my room fee.

“Our hotel room was nice. The paint in the room was old and had been poorly applied. The handle on the sliding glass door was broke making it very difficult to enjoy the large balcony I paid so much for. If the hotel room had looked like the common areas it would have been a 10 star!”

Aug 12, 2009 by James from Henderson
Overall Rating: 5
Cleanliness:[7] • Location:[10]

• Location.
• Service.

“Outstanding location, however this resort hasn't lived up to expectations. I am here now and continually find the staff cold and unresponsive. For the price, and my memories of its reputation I remember I expected better attention. I am continually disappointed. We'll be here for 3 more days. If it gets any better I'll note it in another review, but unless you hear from me again, it means my lowered expectations are being met. Too bad. It appears this resort, located on one of the loveliest places on the planet, is way past its prime.”

Jun 16, 2009 by Frank from Long Beach,CA
Overall Rating: 10

• The view of the bay was great
  with the ocean sports.
• I wish the check-out time was later.

“Very friendly to all. Great to see the children having so much fun with parents on the slide. Ease of baggage handling. Great point from which to visit much of North Shore. Sure beats Honolulu. Would like to come back when the notorious big swells are in.”

Apr 13, 2009 by Shirley from Wellington,NV
Overall Rating: 10

• The view, the grounds, laid-back atmosphere.
• Inadequate parking - too much empty space for valet and not enough for self parking.

“The setting of Turtle Bay is great. The ocean for surfing, the hiking trails, golf. What more can anyone ask for. Best of all was a helpful and courteous staff.”

Mar 29, 2009 by Antonia from Toronto,Ontario
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The lobby was beautifully appointed with fresh flowers & comfortable chairs.
• Palm Terrace restaurant was expensive & the hostess a little abrupt.

“We stayed here for 4 nights earlier in March. It is the most amazing place that I have ever stayed. The ambiance is fabulous, & the location is out of this world. Only comment was that the Palm Terrace restaurant was expensive. Don't hang any clothes on the balcony as they can be blown away!”

Jan 22, 2009 by Katherine from Boulder,CO
Overall Rating: 9

• The setting is second to none. Gorgeous views.
• The room was a little dated, sparse furniture.

“Very nice resort that has seen better days, but still very nice. We had a full ocean view with full balcony, which was worth the extra few dollars. Room was comfortable but not luxurious, and a little dated. The grounds are beautiful, and well kept, not much pool space for the size of the hotel, but we always got a lounge chair. Workout room was small and almost crowded, and the towels ran out by 8AM.”

Nov 27, 2008 by Kim from Eagle River,AK
Overall Rating: 10

• The breakfast buffet was excellent and the location was spectacular.
• The public beach to the right of the pool was average due to access by non guests.

“My husband and I had a great time at Turtle Bay Resort and would recommend it highly. The location is amazing, with rooms that look over the ocean on all sides. The staff was very friendly and provided excellent service during our stay. We enjoyed the breakfast buffet every morning especially the local fruit that was very fresh. My husband took surf lessons on location and stood up the first time. The instructors were great and we have awesome pictures to go with the experience. The pool was clean and the poolside smoothies are great. We really enjoyed being in North Shore away from the hustle of the big city. Be prepared to tip well, because the service is that good. Overall, I would highly recommend Turtle Bay Resort to friends and family.”

Oct 10, 2008 by Joyce
Overall Rating: 9

• Relaxing and secluded - tropical setting.

“I loved swimming alone in the bay with a light, afternoon rain and a rainbow. Watching the surfers and sunset while sipping a drink in the Jacuzzi was relaxing.
”

Jul 7, 2008 by jim from Louisville,ky
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[7]

• Nice bay, nice room with views, good snorkeling which was 15 minutes away.
• Fraudulent $20 daily resort fee charge for use of nothing, way overpriced, poor food at restaurant.

“My lower overall rating is because they put a $20 per day resort fee on my bill. They rationalized the resort fee was for tennis, parking and internet connection. We did not use tennis or internet and we only had one car, but were charged the fee to both of our rooms. This is a blatantly fraudulent charge! They said every room is charged the resort fee. The resort is in a nice bay with good scenery, but everything was way overpriced. The food at Leilei was also poor besides costing an arm and a leg. The Ola restaurant which is on the property, but not run by Turtle Bay is good.”

May 22, 2008 by Valerie from Neptune, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The scenery was just beautiful and the service was excellent.
• Restaurants were too expensive.

“Amazing view from the balcony, comfortable and well appointed room. Lovely grounds for someone who likes to walk. An excellent choice for a romantic, family, or business trip.”

Oct 7, 2007 by Scott
Overall Rating: 10

• Location.
• Nothing.

“Excellent resort, amazing location. Sound of crashing waves in room every night.”

Mar 29, 2007 by Angie from Estes Park, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very family friendly- the rooms were great & the pool, beaches and stables made our whole trip!
• The restaurants were not reasonably priced for large families and breakfast is not included.

“Very impressive from the moment you arrive. The ocean view rooms are outstanding and we really appreciated the fridge which we used to shop locally and keep lots of extra supplies. There's good snorkeling, horseback riding, heated kiddies pool with slide, great beaches. The grounds are gorgeous! Golf and tennis courts are beautiful. I highly recommend this hotel to make the most of Oahu and get away from the hectic crowded pace of Honolulu and Waikiki.”

2 of 2 people found this review helpful.

Dec 28, 2006 by Lorena from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The view from the room I selected, was more than I ever imagined.

“This was my first time in Hawaii. Imp from lass Vegas, no so I was looking for a relaxing, quite place to stay on my trip. From the time I checked in to the time I checked out, all of the staff was more than helpful. I cant wait to stay at turtle bay again.”

0 of 3 people found this review helpful.

Aug 24, 2006 by Lisa from Chickasaw, AL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Great Pool for the kids; Fun swimming with the turtles!
• No beach chairs available; You have to use a towel

“This is a good 3 star resort - expected more, but would stay again. The pool was great and one day 8 green sea turtles came right up in cove area. Enjoyed walking the beach at night with flashlights looking into tidal pools. Bathroom was not very clean (some mold along grout lines) and I expected better beds. Decor was nice. Free parking was great.”

2 of 2 people found this review helpful.

Jul 26, 2006 by Jamie from Kailua, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Quiet - easy to take romantic stroll.
• Overpriced/touristy.

“N/A”

0 of 3 people found this review helpful.