User Reviews for Philadelphia Hotels

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Hyatt Regency Philadelphia at Penns Landing
Apr 28, 2008 by David from West Chester, PA

Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[7]

• View of the Waterfront and proximity to Penns Landing Attractions.
• Gave a key to our room to other guests and seemed generally unapologetic.

“This Hyatt is a wonderful facility that is completely mismanaged. We had a room change required by a very loud group that had been spread throughout the hotel, college kids. It seemed a real bother to move our room, although we were one of several guests who had complained about the noise. Upon checking into our new room, the hotel later checked another guest into our room. This mistake, in addition to giving another guest a key to our room, also rendered our key inoperable. Upon discussing with management, they apologized and said they would be available. Errors like this are marginally acceptable at a 1 or 2 star hotel. Both the incident and the management response without offering confidence that they would investigate how that happened are unacceptable to us.”

Marriott Philadelphia Downtown
Apr 27, 2008 by Terrence from Brooklyn, NY

Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Easy access to town area events and attractions.
• No parking availability.

“The hotel stay was great! The room was comfortable and the room service was prompt and efficient. However, I cannot stress this enough, the parking options are horrible! If you drive be prepared to pay in excess of $40.00 per day for valet parking, and $30.00 per day for self parking! This is absolutely insane!”

Marriott Philadelphia Downtown
Apr 27, 2008 by John from Lansing, MI

Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Awesome location, great rate.
• I liked everything about staying there.

“Initially upon arriving to the hotel I was shocked at how great the location was. I was even more impressed when I walked into the lobby and saw how nice everything looked. I loved every minute of it. The hospitality of the staff was stellar. The cleanliness of the room was superb. I would be so lucky to get a deal like this again.”

Renaissance Philadelphia Airport
Apr 27, 2008 by Kim from Livingston, NJ

Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[3]

• Service was amazing.
• Hotel was in the middle of no where.

“The hotel was very nice but was not a 4 star except in service where it was 5 star. There is nothing around the hotel and it felt desolate. The pool was okay but there were dirty towels everywhere, the floor was dirty and I had to ask for clean towels to be brought out. The hotel staff were very nice and very accommodating. The airport shuttle runs very smoothly and they have several to accommodate large crowds.”

Marriott Philadelphia Downtown
Apr 27, 2008 by Sal from Glen Ridge, NJ

Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[9]

• The location was great!
• I was shocked to learn from staff that the Marriott did not offer courtesy parking.

“The staff was curt and short in there responses. The Marriott offered us parking at a rate of $47.00 per night! I was forced to seek alternative parking on my own for $30.00 per day. I was very disappointed to have to pay for parking. Robbery! The hotel was in a good location and clean.”

Sheraton University City Hotel
Apr 27, 2008 by Nancy from Rancho Santa Fe, CA

Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to UPenn. Pleasant rooms and staff.
• Should provide guests free coffee in the morning.

“Pleasant. Close to UPenn. Parking costs but you can go in and out. Need to provide guests with free coffee and newspaper in the morning.”

Renaissance Philadelphia Airport
Apr 27, 2008 by Ron from Ephrat, PA

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Would not accomodate extended 3 day parking.

“Wireless internet should be free, short term parking should be extended, like the Holiday Inn.”

Marriott Philadelphia Downtown
Apr 27, 2008 by Judy from Halstead, KS

Overall Rating: 0
Cleanliness:[6] • Staff:[7] • Location:[9]

• The beds were incredibly comfortable.
• Never had contact with bellman or doorman.

“The hotel was comfortable, but with a four star rating I was expecting more from the staff. Never did we get assistance from Bellmen or doormen. We actually had to assist an elderly women w/luggage because there was no one around. The initial room clean left a little to be desired. But the room was comfortable. I would recommend to others.”

Marriott Philadelphia Downtown
Apr 26, 2008 by Kelly from Lancaster, MA

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Limited parking.

“We thoroughly enjoyed our stay!”

Marriott Philadelphia Downtown
Apr 26, 2008 by Joe from Astoria, NY

Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• I thought the location was perfect. The hotel was very very clean.
• Food could be better.

“Positive experience overall. Great location. Large and comfortable rooms.”

Marriott Philadelphia Downtown
Apr 26, 2008 by Sandra from State College, PA

Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Great room, beautiful decoration, excellent location.
• Expensive parking, hard to find the first time around, some employees were a little but rough talking to me.

“Very comfortable room and very clean. Their is a Starbucks in the premise, but the breakfast options are not many, and a bit expensive in one of the hotel restaurants. But, because the hotel is so close to the market, my second night I ate at the diner there for less and much better food. The hotel parking fee is pretty expensive ($41), but there is a parking garage right in front of it, I paid $30, still expensive, but better. What I was not very happy is that the hotel doesn't have free Internet access, you have to pay $9.99 for every night you use it. There is wireless access in the Starbucks, but you have to be a T-mobile costumer.”

Renaissance Philadelphia Airport
Apr 26, 2008 by Pamela from Orlando, FL

Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was friendly, newly decorated.
• Daily housekeeping could have been better.

“Hotel was nicely appointed. Because of some road changes, it was not as convenient as I thought it would be.”

Courtyard by Marriott Philadelphia Downtown
Apr 26, 2008 by Kathleen from Billerica, MA

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very convenient to the historical attraction via walking or public transportation.
• Paying $40/night to park a car.

“This hotel was great. Very convenient to the sites. Close enough to walk or if tired a quick bus ride home. The staff was very courteous, friendly and full of helpful information. Our room was very clean and tidy. I have already recommended this hotel to friends.”

Crowne Plaza Philadelphia-Center City
Apr 26, 2008 by Donna from Wantage, NJ

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, professional staff, very accommodating.
• No microwave in room.

“I really enjoyed my stay. I will be returning in August and hopefully I can book a Crown Plaza hotel on City Line.”

Renaissance Philadelphia Airport
Apr 26, 2008 by Kim from Brunswick, OH

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a convenient, friendly atmosphere and had airport transportation.
• Nothing.

“The personnel was prompt and very helpful. Room service was quick and efficient. I have stayed there before and would come back again.”

The Westin Philadelphia
Apr 26, 2008 by Doris from Staten Island, NY

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent security.
• Poor in room coffee maker.

“Staff was friendly and courteous. Check in and check out was fast and convenient. Entire hotel is non-smoking, whether good or bad depends on if you are a smoker.”

Marriott Philadelphia Downtown
Apr 25, 2008 by Gini from New York, NY

Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very comfortable, well appointed room.
• Very crowded and noisy lobby due to convention crowds.

“Incredibly crowded, noisy, chaotic lobby due to conventions (the weekend prior to the PA primary). Polite helpful desk clerk. Perfectly comfortable room. Didn't sample bars or restaurants so no comment on those. Did buy coffee at the lobby Starbucks as we left on Sunday at around 11 a.m. Huge, long lines, very long waits. Polite staff working as hard & fast as possible, but understaffed.”

Marriott Philadelphia Downtown
Apr 25, 2008 by Leo from Oakland Gardens, NY

Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly and helpful staff.
• Very small room, all I could see from the window was a wall and a roof.

“Good for basic traveler's needs; has all the required amenities and services, however, not as luxurious as we expected small room, blocked view from the window, noisy A/C.”

Marriott Philadelphia Downtown
Apr 25, 2008 by Courtney from Natick, MA

Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location; helpful staff.
• Restaurants closed only bar open which is not so good for families.

“Would have been relatively family friendly if an actual restaurant would have been open. Also, no mini bar! I was totally shocked. And had no place to put my child's snacks.”

Sheraton Suites Philadelphia Airport
Apr 25, 2008 by Jp from Santa Clara, CA

Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[8]

• Extremely efficient staff at the registration.
• No shuttle pick up at the airport.

“The room has been partially updated but the bed and bathrooms have not. Certainly not to standards I come to expect from a Holiday Inn.”

Marriott Philadelphia Downtown
Apr 25, 2008 by Marcy from Hastings On Hudson, NY

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Extremely friendly staff and comfortable room.
• Like everyone else, the parking situation.

“Very nice hotel and staff in an interesting area of Philadelphia. Check out the reading terminal market and Chinatown.”

Sheraton Suites Philadelphia Airport
Apr 25, 2008 by Harmik from Encino, CA

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome rooms, great staff.
• Very difficult to access from the one way roads, not easy to get into the parking lot had to drive on one way streets and make u turns, very cumbersome.

“Highly recommended.”

Marriott Philadelphia Downtown
Apr 25, 2008 by Tina from New York, NY

Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Location, attractiveness, staff friendly.
• Lobby impersonal.

“I would highly recommend this hotel to business and leisure travelers. It is centrally located near public transportation and within walking distance of many attractions, retail stores and restaurants. The staff could not be nicer. The room was very quiet. It was nicely decorated and very clean.”

Marriott Philadelphia Downtown
Apr 24, 2008 by Jean from Vienna, VA

Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[9]

• Excellent location near the Convention Center and Reading Terminal Market.
• Cost of parking was outrageous; front desk staff so-so, room ok but dated.

“As is so often the case with large Marriott convention hotels, this one lacked personality. The staff varied from wonderful (the parking valets) to sneering and indifferent (check-in front desk personnel). The room was surprisingly un-soundproofed, with the sound of showering in other rooms coming through the walls. No free wireless in the room is ridiculous in this day and age.”

Renaissance Philadelphia Airport
Apr 24, 2008 by Paul from Fairfax, VA

Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Front desk response was excellent.
• Air conditioning system was broken.

“While the hotel was a little dated, the cleanliness was good. The air conditioning was not working so they supplied a fan. We could also hear the kids in the pool until 10pm when it closed.”

Marriott Philadelphia Downtown
Apr 24, 2008 by Loyola from Jim Thorpe, PA

Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very convenient location in the heart of center-city Philadelphia.
• Congested drive-up entrance, High priced parking.

“If you drive to the Downtown Philadelphia Marriott, save time and money by parking at one of the nearby city garages rather than fighting the congestion at the hotel entrance to use the overpriced valet parking service. Public transportation and sightseeing busses are within a few steps of the hotel entrance. This is a centrally located, big, busy hotel that is adjacent to the Philadelphia Convention Center and across the street from the Reading Terminal Market.”

Wyndham Franklin Plaza Hotel
Apr 24, 2008 by Patrick from Stamford, CT

Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location in Downtown Philadelphia.
• No free parking.

“Great location in Downtown Philadelphia. Only drawback was the expensive parking.”

Holiday Inn Philadelphia Stadium
Apr 24, 2008 by Jennifer from St. Marys, PA

Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[7]

• Clean, spacious rooms.
• Did not allow parking at hotel for air travel.

“Hotel was good but. Not even for a fee.”

Rodeway Inn Philadelphia
Apr 24, 2008 by Katie from Brooklyn, NY

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and welcoming and we appreciated breakfast and toiletries.
• The window in the room didn't lock.

“The hotel was centrally located, clean, comfortable and friendly. It was also just a wee bit quirky and had its own personality. I would definitely stay here again and recommend it to others.”

Radisson Warwick Philadelphia
Apr 24, 2008 by Mary from Sterling, VA

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel location and the sleep number bed.
• The door let in light from the hallway. I like my room cave dark.

“I think the return for my money was terrific. The hotel's location was great. There were shops and restaurants within walking distance. The fee to park our car was reasonable and offered in-and-out service. The sleep number bed has me now wanting one for home. I truly rested well. Overall the hotel was a fabulous.”

Marriott Philadelphia Downtown
Apr 24, 2008 by Mary from Brooklyn, NY

Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The bartenders, Mark and Jim, were friendly, funny, and attentive.
• Parking and entering to valet parking area were confusing and crowded.

“Great location. Clean room and wonderful lobby atmosphere. Friendly staff. Easy to get to attractions.”

Crowne Plaza Philadelphia-Center City
Apr 24, 2008 by Lennox from New York, NY

Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Very little in the way of public spaces.

“A great hotel if you're not going to be spending much time in the hotel, but will rather be out and about in Philly.”

The Westin Philadelphia
Apr 24, 2008 by Jennifer from New York, NY

Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The heavenly beds are sumptuous, but they were a little soft for my back. I'm used to firm beds.

“Highly recommended for it's superb location downtown and friendliness of staff. The beds are plush and soft which can be good or bad depending on what you're used to.”

Marriott Philadelphia Downtown
Apr 24, 2008 by James from Rocky Point, NY

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• This was a family vacation, but I was called for work. I was able to leverage the business nature of the hotel to accommodate both roles.
• Finding the valet parking was a little confusing.

“The hotel was very nice. My wife and children were happy and my son especially enjoyed the view. Overall it was a very good experience.”

Extended Stay America Philadelphia/Airport
Apr 24, 2008 by Seymour from Ossining, NY

Overall Rating: 6
Cleanliness:[2] • Staff:[9] • Location:[10]

• Beds comfortable and pillows were comfortable.
• Smoke detector in room removed from wall. Room had overwhelming smoke smell and windows did not stay open they were broken.

“Good location, comfortable bed and pillows. room suffered from neglect, windows did not work, no remote for TV, stale smoke odor with smoke detector torn from wall. I had trouble breathing in room from smoke smell. Front desk brought up bottle of Lysol. It did not help.”

Holiday Inn Historic District
Apr 24, 2008 by Mark from Minneapolis, MN

Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Very good location.
• Security did not respond when someone tried to breath into our room.

“We had a problem with someone breaking into our room at night, the security did not respond and after two days seemingly nothing was done, management did not know about the incident. other than that it was in a great location and the other staff were helpful.”

Sheraton University City Hotel
Apr 24, 2008 by Sara from Arlington, VA

Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• The location was convenient to UPenn and downtown.

“We called two weeks before to request a mini-fridge and a king bed, neither of which were recorded or available upon our arrival (we did eventually get a fridge). The hotel is undergoing renovations, and we apparently were in an unrenovated room. The carpets were old and faded and there was paint chipping in the bathroom. Definitely not a 3 star hotel.”

Crowne Plaza Philadelphia-Center City
Apr 24, 2008 by Ellen from Ithaca, NY

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location.
• The room was noisy.

“Great location and friendly service.”

Sheraton-Society Hill Hotel
Apr 23, 2008 by Ed from Ocean City, MD

Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location is excellent.

“Location is excellent. Easy walk to South Street, Penn's Landing and Center City attractions. Hotel is clean and well organized. Staff were friendly.”

Marriott Philadelphia Downtown
Apr 23, 2008 by Lauren from East Elmhurst, NY

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Extremely friendly.
• No refrigerator in room and 100% non smoking hotel.

“Room and bathroom were huge. No refrigerator and smokers as the Marriott hotel chain has gone 100% non-smoking.”

Crowne Plaza Philadelphia-Center City
Apr 23, 2008 by Laura from West Harrison, NY

Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was pleasant and accommodating.
• Parking was $33.00 a night. That is very expensive!

“The hotel was great. I was upset that we were given a small room with only 1 bed when I typed in 2 adults and 2 children on my request. I'm not upset with the hotel, they switched my room the second day as soon as a bigger room became available. We spent the whole night trying not to fall off the edge of the bed or roll over onto our children. My neck is still stiff!”

Renaissance Philadelphia Airport
Apr 23, 2008 by Radouan from Boston, MA

Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[2]

• Nothing.
• The bar.

“Is that a really 4 star hotel?, I did not even stay at the hotel, that's how much I was embarrassed to meet business partners there. Went to have a appetizer and a cocktail, and the bartender was so rude and not professional, the staff really didn't want to be there.”

Holiday Inn Historic District
Apr 23, 2008 by Eric from Kew Gardens, NY

Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, easy to get to, friendly staff.
• Proximity to street noise on 2nd floor, bed too soft.

“I would recommend the hotel to anyone, and only suggest that they get a room on one of the upper floors to be a little more removed from the street noise. There's a firehouse a block away and a big delivery truck idled outside our window Saturday morning from 7:30 to 8:30 so the sleep I got wasn't very restful. I would absolutely stay there again.”

The Westin Philadelphia
Apr 23, 2008 by Mark from East Amherst, NY

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Plenty of good information from the concierge.
• Expensive parking. $31 dollars /night and, no pool / Jacuzzi.

“Overall much like other Westins I have stayed at. No, especially, kid friendly, really no facilities for kids at all, but I wasn't overly concerned about that. I enjoyed my stay. The staff was accommodating.”

Sheraton-Society Hill Hotel
Apr 23, 2008 by Alison from Fair Haven, NJ

Overall Rating: 4
Cleanliness:[10] • Staff:[6] • Location:[5]

• The entry way /lobby was well adorned and attractive.
• Other than the lobby the hotel was less than spectacular. Terrible room service, no late menu.

“In February, we stayed at the Double Tree Hilton in Philly and loved it! This Sheraton did not meet up to my expectations at all! It was old and dingy. The tile, the floor, the pool area, even the bed was not nearly as comfortable as the Double Tree. Also, it was on the tail end of the city center! Not a good location for us at all. The room service menu they provide you is obsolete, as the room service attendant so rudely informed us. Why is it in the book then? Very displeased with this hotel! Would not stay again!”

Holiday Inn Historic District
Apr 23, 2008 by Candace from Alexandria, VA

Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[8]

• The room was clean.
• My food order was wrong 3 times out of 4. The hotel did nothing about the loud guest that kept me from getting sleep my last night of stay.

“The hotel was clean and situated in a good location for sightseer's. The hotel staff did nothing even though I contacted them 3 times about the extremely loud people that were next to me. I became sick from lack of sleep and stress. I would be very unlikely to stay at this hotel again if I don't receive an apology and some kind of adequate reimbursement.”

Holiday Inn Philadelphia Stadium
Apr 23, 2008 by Lynn from Doylestown, PA

Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[4]

• Friendly employees, clean.
• Was not as close to the Airport as we thought it would be.

“We had a pleasant stay and was everything we expected except for the distant to the airport.”

Marriott Philadelphia Downtown
Apr 23, 2008 by Adam from Fulton, NY

Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[7]

• Great location in the center of Philly. Just six blocks from the historical district.
• Parking is a joke. $41 a day to park at the hotel or $30 across the street.

“Boring!”

Renaissance Philadelphia Airport
Apr 23, 2008 by Linda T . from Ridgewood, NJ

Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[5]

• Nothing.
• It was dirty.

“Our experience was not good. The hotel had no clean rooms. The people at the desk were disorganized and could not handle the situation. It took over an hour to get a room.”

Marriott Philadelphia Downtown
Apr 23, 2008 by Brian from Woodside, NY

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, bed was extremely comfortable.
• Nothing comes to mind.

“Great hotel in a great location. The bed was amazing!”