User Reviews for London Hotels

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Crowne Plaza London The City
Jul 27, 2008 by Jennifer from Raleigh, NC

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good location, friendly staff, lots of light in room.
• The view of the crane and construction site.

“The room was light and airy and clean. I liked that the room was not hot and claustrophobic feeling like some hotel rooms. The hotel was located near major sites and we walked and walked and walked fun!”

London Marriott Hotel County Hall
Jul 27, 2008 by Thomas from Olympia, WA

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was fantastic.
• Some construction on main entrance.

“Perfectly located hotel in the heart of London next to the London Eye and across the Thames from Big Ben, Westminster Abbey and houses of Parliament.”

Copthorne Tara Hotel London Kensington
Jul 27, 2008 by Karen from Oak Grove, MO

Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very friendly and it was located in a great area.

“The staff was friendly and hotel was located in a nice clean area, close to parks and shopping.”

Hilton London Olympia
Jul 15, 2008 by Bill from New York, NY

Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[3]

• The staff was friendly and the hotel was very clean.
• It is poorly located for getting around; it is an average hotel, no more.

“This hotel was clean and had a comfortable bed. It was inexpensive. This was not ideal for getting into and back from Central London for the five days of my trip. (I felt like a commuter and so that made me feel like a local, I suppose.) I think Americans will expect more from a Hilton. This was little bare bones in terms of room furnishings and appointments.”

Thistle Euston Hotel
Jul 15, 2008 by Salim from Ottawa, ON CA

Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location, cleanliness and generally friendly staff.
• Extremely small room.

“The location of this hotel is excellent, less than 200 yards from Euston station, great for underground and rail connection as well as lots of choice for quick breakfast at the many outlets at the station. However, the rooms are extremely small. If you try to accommodate the child in your room.”

Hilton London Olympia
Jul 15, 2008 by Paul from Ottawa, ON CA

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, comfortable. Easy access to trains to Gatwick.
• Bed was well worn and not particularly comfortable, but quite adequate. Outrageous price for breakfast and internet.

“Hotel is clean and comfortable, though a little worn out by North American hotel standards. Full bath a welcome sight. Bed not particularly comfortable. Air conditioning not very effective, but enough to take the bite off a hot day in July. Location is a bit beyond the fringe of downtown, but handy to Kensington Olympia underground station, which offers infrequent trains to Earl's court where you must change for the District or Piccadilly Lines if you are headed for London's West End, City, or tourist destinations. Just beyond comfortable walking distance to Victoria & Albert Museums. ATM at Post Office, located about 150 yards north on Kensington High Street, accepts North American debit cards and spits out British currency. Nearby pubs and restaurants offer a mix of British and international foods. Breakfast at the hotel is extra, and it is priced for the business traveler on an expense account, not for tourists. Internet modem in room, but we did not use. Hotel offers use of internet terminals in lobby and adjacent cafe for outrageous price of 3 GBP for 15 minutes. Also at nearby Kensington Olympia station, one can catch an hourly British Rail train to/from Gatwick Airport (14 GBP each way), only 40 minutes travel time. Cheaper, quicker, and more convenient than taking the tube to Victoria for the Gatwick Express. To sum up: Adequate room. Pricey extras. Not a particularly convenient location for downtown connections, but very handy to Gatwick.”

London Marriott Hotel Maida Vale
Jul 15, 2008 by Gail from Putnam Valley, NY

Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Staff was very helpful with suggestions and directions.
• Charged for internet connection.

“A typical business hotel located 10 - 15 minute tube ride outside of central London. Rooms were on the small side but adequate. Clean with comfortable beds. The staff was very helpful with directions and suggestions.”

London-Regents Park Holiday Inn
Jul 14, 2008 by Harvey from Decatur, GA

Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[7]

• Excellent value in an expensive city.
• Could use a little sprucing up.

“The hotel is a 5 minute walk to 2 tube stations. While it could use some updating, it is clean and more than serviceable - a solid 3* hotel.”

Holiday Inn Kensington Forum
Jul 14, 2008 by Marc from Alameda, CA

Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[9]

• Location.
• Everything was very bad. I would never stay at this hotel again.

“Rooms were not ready at 8:00 pm. Very rude staff. Very old and tiny facilities. Rooms were very small. Housekeeping was very poor. Response to any requests were never met. I will go out of my way to let my friends know never to stay at this hotel. This is a motel 6 pretending to be a four star hotel. How did you rate this hotel 4 star?”

Holiday Inn Kensington Forum
Jul 4, 2008 by V V . from Houston, TX

Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was excellent, staff tried their best to make us comfortable.
• Check in took a very long time, check in clerk was more interested in value added sales.

“Excellent location in South Kensington, very close to Gloucester Rd Tube. Infect it is much closer than the maps would suggest. Small, but well laid out rooms. Excellent staff that was very helpful in accommodating our needs. Couple of restaurants in the hotel as well as a Starbucks. Many restaurant choices within walking distance. Good place to live if you do not intend to drive in London.”

The Trafalgar London
Jul 3, 2008 by Dave from Vancouver, BC CA

Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Tastefully decorated. Modern and hip.
• Although staff were friendly, the service was slow. Had to wait for room, bellman bags delivery and food delivery.

“It's nice if they can get their service up to 4 star standards (speed and efficiency). The check in area is a bit bizarre in its location - very unconventional. But overall it was modern, rooms nicely appointed and great location.”

Copthorne Tara Hotel London Kensington
Jul 3, 2008 by Murug from Scottsdale, AZ

Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good hotel, great location.
• Some bathrooms are not good.

“Overall decent hotel with great location.”

London Marriott Hotel County Hall
Jul 3, 2008 by Diane from Stratford, ON CA

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was the best. You could walk to a great number of the attractions along the river and the scenery of Big Ben from the window was great.
• Construction at the main entrance which I assume will be over soon.

“Very pleased with all things related to this hotel. Convenient to get to and a beautiful area of London. The Westminster Abby, the Tate Modern Gallery, the Eye, London aquarium and many other attractions are right there including a nice boardwalk along the river. It was close to the Waterloo Subway with connections at Victoria station to the Gatwick Express train to the airport. Was very happy with this as did not want to hire a car. A great way to spend three days in London.”

Victoria Park Plaza
Jul 2, 2008 by Jim from Riverside, CA

Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[9]

• Location.
• TV did not work on English speaking channels.

“The location is great, but I had problems here. Sheets had to be replaced because they had blood on them when I checked in. AC did not work properly. TV never worked.”

Holiday Inn Kensington Forum
Jun 16, 2008 by Verretta from St. Paul, MN

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Tube.
• No mini bar/ice on floor.

“Great hotel!”

London Marriott Hotel County Hall
Jun 16, 2008 by Patricia from Branford, CT

Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view. My window viewed the Parliament Building, Big Ben and Thames river. Friendly staff.
• Can't think of a thing.

“View, staff pleasant and helpful, location, restaurant excellent [fire alarm went off during dinner but was quickly resolved]. Would recommend first time visitors to London this hotel. Right next to London Eye.”

Hilton London Olympia
Jun 16, 2008 by John from Tampa, FL

Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Nice residential neighborhood with many places to eat and shop.
• Long way from the London attractions.

“Even though I checked with the hotel in advance and was told it was close to a tube station, the tube station had been out of service since the first of the year. I had asked for connecting rooms due to our children but ended up with rooms on same floor but quite a distance apart. Air conditioning and phone did not work properly in one room and the movie service was not operational all three nights. Did have a discussion with the manager and for the last two nights they moved us to connecting rooms on a nicer floor. The staff was very helpful, however overall the hotel is not in what I call Hilton condition. Our first rooms were on 5th floor, pretty rough shape overall. Cracks in ceiling, carpet frayed, noisy AC fan, some AC outlets did not work, etc. Then they moved us to 4th floor which was in much better, but still many items needing correction.”

London Marriott Hotel Maida Vale
Jun 16, 2008 by Amy from South San Francisco, CA

Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very comfortable hotel, great service, convenient to the underground.
• Internet prices too high (15 GBP for 24 hours access).

“I was happy with my stay at this hotel. We were given a beautiful and comfortable room, and received great service throughout our stay. The hotel is very conveniently located near the underground; it only takes about 5-10 minutes on the train to get to Central London. The surrounding neighborhood is fine and not too busy, perfect to return to after touring around.”

Copthorne Tara Hotel London Kensington
Jun 16, 2008 by Lee from Long Beach, CA

Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[8]

• The Bar and Concierge were great.
• Rooms were old and dated, received twin beds instead of the Queen that I selected.

“I would not stay here again. While the amenities and public areas were very nice. The rooms were very dated. I stayed on a non-smoking floor but it smelled as though I was the only non smoking room on the floor. There was duct tape holding carpet down in the hallway between the elevator and my room. The desk, TV and other furnishings in the room had to be 30 years old and were not maintained at all. The hairdryer was full of dust, etc. Definitely not a 4 star hotel.”

Crowne Plaza Heathrow Airport
Jun 16, 2008 by Don from Ovilla, TX

Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good value for the price.
• A little further from airport and shuttle was expensive.

“Were told by Crowne Plaza that there was a free shuttle to Heathrow, but instead it cost $8 per person each way. The hotel itself was great. It was clean, comfortable and nice. Would recommend it.”

Gainsborough Hotel
Jun 16, 2008 by Connie from Lincoln, CA

Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Helpful staff, good location.
• Very small room.

“This hotel is in a university district, so there are lots of students. It is a short walk to the S. Kensington Metro station. It has a residence feel more than a fancy hotel feel. The employees were all very helpful.”

Copthorne Tara Hotel London Kensington
Jun 16, 2008 by Lisa from St. Louis, MO

Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was fantastic - steps away from the tube.
• Quite crowded lobby during standard check-in/check-out times.

“It was everything I want in a hotel: safe, comfortable and a helpful and friendly staff.”

Copthorne Tara Hotel London Kensington
Jun 16, 2008 by Timothy from San Francisco, CA

Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient to the tube, Heathrow & central London.
• Too much noise comes through the door from the hallways.

“A great location for business or pleasure, with good shopping & restaurants on High St. Kensington nearby. Overall this is great value for money however the GBP40 Club Room upgrade is not.”

Hilton London Olympia
Jun 16, 2008 by Markus from Bonn DE

Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[6]

• The bus stop was only 50 yards away.
• Poor management.

“Poorly managed Hilton hotel.”

Hilton London Olympia
Jun 15, 2008 by Valerie from Glendale, CA

Overall Rating: 0
Staff:[4] •

• British are generally polite under all circumstances.
• They forgot my wake up call; lied about vat tax back; uninformed and overcharged for local calls.

“Dump. Not a quality hotel. I can't believe it's a Hilton. Thank god I was on my way to Italy.”

Copthorne Tara Hotel London Kensington
Jun 15, 2008 by Janet from Lexington, SC

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• In a nice part of town, close to the underground.
• No clock in the room, twin beds, exterior appearance.

“The hotel was very nice for the price. I'm used to American hotels where you always get double beds. My daughter and I each had a twin but it was fine. The area was upscale, the room was comfortable and had fridge but no clock.”

Copthorne Tara Hotel London Kensington
Jun 15, 2008 by Ian from Victoria, BC CA

Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, efficient staff, clean and secure.
• Well overdue for renovation. a very 1960's/1970's look and feel.

“At first glance I was quite disappointed that our hotel had a very worn out look and feel, but the location (close to tube station), the cleanliness of the property and the polite efficiency of the staff made up for the slightly run-down look and feel of this faded property.”

Hilton London Kensington
Jun 10, 2008 by Jennifer from La Mesa, CA

Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[3]

• Clean and comfortable.
• Would have liked a refrigerator. Use of internet was extremely expensive.

“Was quite far from the city. It took almost an hour to get to the city on the tube from there. Not a lot of restaurants close by.”

Hilton London Kensington
Jun 9, 2008 by Curtis from North Vancouver, BC CA

Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff, clean, value, location, area, almost everything!
• Promised a king bed with a street facing view. Got a queen with an awful view.

“We stayed at this hotel for the first 3 nights of our Honeymoon and ended up booking it again after going to Greece for the last night on our way home. The staff made every effort to ensure our stay was outstanding and it was. It was in a fantastic area of London and a short walk to a quieter stop on the Tube System. Would go back and stay there any time I visit London.”

Copthorne Tara Hotel London Kensington
Jun 9, 2008 by David from North Augusta, SC

Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Friendly staff with access to internet and cheap breakfasts downstairs.
• Kind of hard to find when you first arrive.

“The Copthorne is a good hotel overall. The rooms are clean but non-descript. There's nothing too overly romantic about it, but it gets the job done. The lobby is nice because there is an ATM machine, a bar, a couple restaurants, and a side cafe. The location is ok, about a five minute walk from Kensington tube station but hard to find when you first arrive. I would recommend.”

Crowne Plaza Heathrow Airport
Jun 9, 2008 by Don from Weatherford, TX

Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location was good.
• Food cost was high.

“Clean with good location. The food cost was excessive. Seemed high after two weeks in UK to compare with.”

Hilton London Metropole
Jun 8, 2008 by Robert from Santa Monica, CA

Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Nice pool.
• The hotel completely ruined my stay in London. Completely ruined it, and haven't tried to make it up to me.

“It is a long story, but the hotels actions caused me to be stranded in London with no place to stay and miss my unchangeable flight back to the us. They have been very corporate and unhelpful as I have tried to get compensation for my trouble. It was a dangerous situation and I will probably have to sue them. And I am not normally a litigious person.”

City Hotel
Jun 7, 2008 by Josh from Ravenna, OH

Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[6]

• The room was very spacious, and was within a 10 minute walk to the underground.
• There was no air-conditioning, and the neighborhood was not safe for walking in.

“I did not arrive until after dark, and felt uncomfortable walking with my bags from the Underground. Also, the lack of air conditioning in the room was a very big surprise. One would expect that from a three star hotel. In addition, the business center was shut down and there was no time line for repairs on the computer. However, the staff were quite helpful and friendly. The room was also very spacious.”

Thistle Victoria
Jun 7, 2008 by Rob from Milwaukee, WI

Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable room in a very nice location.
• There was very little to complain about given the price.

“This was a good solid hotel, that was clean, reasonably comfortable, and offered everything I needed on a business trip. Wireless access here was through a public hotspot, so it was rather expensive for the entire stay. Breakfast was not included, but they did offer guests a 5 pound voucher for breakfast at the hotel. Overall not a bad place to stay for a few days in London on business.”

Marriott Executive Apartments London West India Quay
Jun 7, 2008 by Amanda from New Berlin, WI

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel bar was open late unlike many of the local places.
• No robes or slippers were provided.

“Great hotel in interesting area of London. Close to transport.”

Copthorne Tara Hotel London Kensington
Jun 7, 2008 by Daniel from Toms River, NJ

Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The hotel was in a good location and close to public transportation.
• Old rooms.

“The hotel is great for solo business travelers that need a decent place in London. Rooms were clean and the hotel had all necessary amenities. Close to London tube system and shopping.”

Central House Hotel
Jun 6, 2008 by Kevin from Fredericton, NB CA

Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• The continental breakfast was well stocked and allowed us to save money.
• The room was terribly uncomfortable.

“Did not enjoy my stay. Location was quite good, but the room was so small there was barely no room once my spouse and I were in the room along with our luggage. Bathroom was also tiny, but the shower had lots of hot water and pressure. We were there in early June and the room was very hot. Fan broken. Alarm clock broken. Toilet didn't flush all the time - you had to jimmy it a lot. Free newspapers.”

Copthorne Tara Hotel London Kensington
Jun 6, 2008 by G from Conway, SC

Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• Clean, good shower, easy to find.
• Cold, no character.

“Hotel check in was easy, easy to find. Room was clean, no frills, business hotel. No real character to hotel, could have been any Days Inn in the United States.”

Copthorne Tara Hotel London Kensington
Jun 6, 2008 by Tom from Park City, UT

Overall Rating: 0
Cleanliness:[5] • Staff:[4] • Location:[7]

• Location.
• Outdated, run down.

“NA.”

Hilton London Metropole
Jun 6, 2008 by Karen from Silver Spring, MD

Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Accessible - short distance to the tube, easy to get to everything.
• Rooms were a little small.

“Rooms were small, bathroom was nice, but the shower was small. Limited television stations, but who watches television on vacation anyway! The location was fantastic - across the road from the tube station. General area around the hotel was nice as well.”

Hilton London Olympia
Jun 6, 2008 by William from Mobile, AL

Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price.
• Rooms were small: air conditioning did not work well. Movement sensors in the refrigerator trigger a charge on your bill if anything is moved.

“Overall, I was well satisfied for the price. It is in a fairly decent location. The concierge was very helpful.”

Copthorne Tara Hotel London Kensington
Jun 5, 2008 by Chris from Mclean, VA

Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• Location.
• Foulest 4 star hotel I've ever stayed in.

“Rooms are old and evidence of dirty linens and mold in the bathroom. Not sure how this hotel could've received four stars. I've stayed in 2 star hotels that were better than this. Absolutely horrible.”

InterContinental London
Jun 5, 2008 by Cheryl from Port Charlotte, FL

Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Classic yet comfortable with very helpful staff (especially the concierge).
• A horrible view of the hotel's concrete courtyard.

“The room was tastefully decorated with classic colors and furnishings which made it inviting. The staff was friendly and very helpful in planning the next leg of our trip with us, and it was conveniently located to Green Park.”

London Marriott Hotel County Hall
Jun 5, 2008 by Mike from Newton, MA

Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Large rooms especially for London, Excellent location.
• Long elevator waits and extremely long walk down corridors to hotel room.

“A good quality Marriott, but really a 4 star hotel by U.S. standards.”

Crowne Plaza Heathrow Airport
Jun 5, 2008 by Yuichiro from Yatsushiro Japan, ON CA

Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• Convenient to the Heathrow airport.
• Everything is a little bit too far.

“This hotel is convenient if you are frequent traveler to London, UK and seeking for a good hotel in a cheaper price in Heathrow area. However you might have knowledge of the public transportation as well as a neiborghhood area if you satisfy this hotel.”

London Marriott Hotel County Hall
Jun 5, 2008 by Marcia from Fresno, CA

Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[9]

• Cleanliness.
• Bag handlers and greeters always chatting with one another.

“Located across from Big Ben in a historic building, this hotel felt dark and confining. Rooms are as far from the elevator as 1/8 mile of long circuitous corridors. View windows on the Thames were so high one could not fully enjoy the scene. The concierge was often engaged in conversation with other hotel employees and the night concierge was of no help at all. Reception personnel were helpful but somewhat snooty. Our final bill was all wrong, with charges we didn't make and the charges we did make were not on it. Construction made it necessary to enter through a back way that was dark, dreary and, frankly, scary. I would not stay there again nor would I recommend it to anyone.”

Copthorne Tara Hotel London Kensington
Jun 4, 2008 by Bob from Orland Park, IL

Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[3]

• We were able to have our luggage held there between stays.
• Did not have king size beds.

“The hotel is two blocks off the main street, not close to bus routes.”

Holiday Inn Kensington Forum
Jun 4, 2008 by Suzanne from Calgary, AB CA

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location & access to the tube.

“Overall the hotel was very good. Great location and helpful staff (concierge & bellmen) with the exception of the front desk.”

London-Regents Park Holiday Inn
Jun 4, 2008 by Eric from Chicago, IL

Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location complimented by a really wonderful staff.
• Ugliest exterior I've seen in a while and two broken elevators at one point.

“A really nice surprise. The Holiday Inn Regents Park was really well located, near the Great Portland Street tube stop and Regent's Park as well as a fun and easy walk to Bloomsbury, the West End, and Marlybourne. On first sight, the hotel looks like a post-war reject, but the interior spaces were nicely appointed, easy on the eyes, and quite comfortable. The room was certainly big enough for two, the bed more than comfortable, and the in-room amenities more than adequate. The staff was great - friendly, accommodating, and efficient. My only complaints were the (at one point) pair of non-functioning elevators and the rather large construction project outside my window. Overall, a really pleasant surprise and a great place to stay.”

Hilton London Islington
Jun 4, 2008 by Clinton from Houston, TX

Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Its location and the quality.
• Was a little too far out.

“This was an excellent hotel. The area around the hotel has numerous restaurants, shops, grocery and drug stores, etc. There is good access to other London locations via bus, and also by subway. I would recommend this hotel to anyone.”