User Reviews for London Hotels

Research User Reviews for London (1-20 of 5619)

• Add Your Own Review »

Marriott London Kensington
Jan 26, 2010 by Sarah from New Haven,CT

Overall Rating: 9

• Big room, great bed, serviceable gym, nice staff.
• A little far from the Tube station.

“WOW. This was a huge room for a London hotel -- big queen bed, nice desk, big bathroom, gorgeous. All the amenities including an American power outlet. The gym was small but workable (and most London hotels have no gym at all). The staff was great, very accommodating, my room was ready at 10am on the day I checked in. Free oranges at the front desk and in the gym, electric kettle with cocoa, tea, coffee and biscuits in the room. Fabulous.”

Grosvenor House, A Jw Marriott Hotel
Jan 20, 2010 by Michael from Mclean,VA

Overall Rating: 9

• Rooms were very comfortable and location was excellent. Staff was great as well.
• Everything was good and met or exceeded my expectations.

“I was very happy with my stay.”

Holiday Inn Kensington Forum
Jan 18, 2010 by Celia from Miami,FL

Overall Rating: 10

• Excellent location, close to subway station, close to a food store, and cleanliness.
• Small rooms.

“The hotel is clean, comfortable, and has anything you need, but the most important thing its the excelled location it has. It is a block away of a food store, subway station, pharmacy, restaurants, hair salons and a walking distance from the Victoria and Albert Museum.”

Saint Gregory
Jan 18, 2010 by Gene from Chicago,IL

Overall Rating: 10

• The room was more spacious than what one would get in Manhattan hotels.
• I liked everything.

“In addition to the rooms with adequate space, clean and attractive bathrooms, minibar, FREE internet access, the breakfast buffet is impressively expansive.”

Grosvenor House, A Jw Marriott Hotel
Jan 17, 2010 by David from Irvine,CA

Overall Rating: 2

• Showers don't drain, not hot.

“The hallways are cramped, staff had little knowledge of surrounding area, did not respond to complaint about the shower not working properly.”

London Marriott Hotel Maida Vale
Jan 14, 2010 by Peter from Vancouver,Canada

Overall Rating: 10

• Great location, friendly staff, exceeded my expectations, definitely Marriott standards.

“The hotel meets Marriott standards and I found the staff to be attentive and friendly and the room to be very clean and comfortable. I was very happy with this hotel, would stay there again, and would recommend it to others.”

Jolly Hotel St. Ermin's
Jan 10, 2010 by Sandra from Reno,NV

Overall Rating: 7

• Lobby space is charming. Front-desk staff was pleasant and helpful.
• Satisfaction with hotel is clearly based on whether you get an older or a refurbished room.

“Numerous traveler complaints suggest that non-refurbished rooms are unsatisfactory. I was fortunate to get a refurbished room that was comfortable, though not what I'd call four-star. When all rooms are furnished to the standard I was fortunate to experience, this will be a nice moderate (probably 3-star) hotel.”

Copthorne Tara Hotel London Kensington
Jan 10, 2010 by Molly from Anthem,AZ

Overall Rating: 8

• The staff, they were great. Very helpful.
• The restaurant.

“Except for the restaurant food onsite, it was a great hotel (for sure not a 4 star, maybe a 3) and the location was excellent. Felt extremely safe in Kensington and very safe inside the hotel.
I would recommend this hotel for anyone, but as a 2-1/2 to 3 star tops. My room was incredibly clean and updated. Even with the tube outside my window,
I could not hear a thing. Very well insulated against the cold and the noise. Could use a few more cable channels.”

London Marriott Hotel Maida Vale
Jan 10, 2010 by Marilee from Houston,TX

Overall Rating: 8

• Staff was great.
• WIFI in room not free.

“Good base, questionable neighborhood, great staff, clean room large by European standards and bathroom was wonderful with tub and shower.”

Grosvenor House, A Jw Marriott Hotel
Jan 7, 2010 by Jean-Francois from Laval,Canada

Overall Rating: 7

• Close to the tube, Hyde Park and major roads.
• Address given doesn't send you to the correct entrance on Park Street and GPS sends you to another street.

“Very classy and expensive hotel. Hotel staff did not know English enough to be understood, so I never knew I had to call room service to get a simple cup of tea.”

London-Regents Park Holiday Inn
Jan 7, 2010 by Orit from Modiin,NY

Overall Rating: 10

• Location, large, and comfortable room (include the bed and the pillows).
• Very small closet, never was hot water, and the flow was poor.

“In general we were very satisfied. It is a good possibility that we will stay there again.”

Marriott London Park Lane
Jan 6, 2010 by Morgan from Allston,MA

Overall Rating: 7

• It was very quiet inside the room.
• The decor was very dated in style/color and they wanted to charge for the Internet.

“Comfortable, but not a 5 star luxury. I would never expect to have to pay extra for Internet usage while staying at a 5 star luxury hotel.”

Grosvenor House, A Jw Marriott Hotel
Jan 6, 2010 by Dennis from San Francisco,CA

Overall Rating: 10

• Over the top beautiful and tip top shop shape.

“Beautifully appointed rooms with every luxury imaginable. Top staff particularly the concierge.”

Saint Gregory
Jan 6, 2010 by Dona from Shell Beach,CA

Overall Rating: 6

• Great location in trendy area, easy Tube access.
• Staff was unfriendly, unhelpful, and unaccommodating.

“Clean, spacious, London hotel room in a trendy neighborhood with good dining options.”

Marriott Executive Apartments London West India Quay
Jan 6, 2010 by Craig from Austin,TX

Overall Rating: 8

• Price and executive lounge.
• Distance from the major sights and the Tube.

“Great value, if you don't mind spending an hour on the tube each day or walking several blocks to the Canary Wharf station.”

Express By Holiday Inn London-Earl'S Court
Jan 3, 2010 by Tim from Ottawa,Canada

Overall Rating: 8

• Location.
• Amenities were incorrect.

“No fitness center or pool.”

Marriott Executive Apartments London West India Quay
Dec 29, 2009 by Daniel from Florence,AL

Overall Rating: 4

• The diner burger.
• Carpet didn't even fill the room. Strange looks for average traveler.

“It was very sub par for what I was expecting. The carpet was cut short from meeting the edge of the room. Curtain rods weren't on straight. The TV looked like it came from a thrift store with poor selection of TV channels. I didn't even want to venture into the internet service. This to me wasn't a 5-star hotel. It was more and upscale 4-star.”

Bernard Shaw Park Plaza
Dec 26, 2009 by Bill from Ofallon,IL

Overall Rating: 8

• Location to train and underground.
• Elevators, one wasn't working and the one other didn't stop at our floor.

“Staff was friendly, breakfast was fine. Location made it very simple to get around London. Two short blocks to underground. Hotel wasn't as nice as a Marriott for example, but I thought it was good value for the price. The room was small but larger than others that I have stayed-in in London. I would stay there again. Because of the Channel Train breaking down and possible British Airways strike, the staff was stressed by standed passengers. They seemed to handle it well.”

London Marriott Hotel Regents Park
Dec 26, 2009 by Amir from Atlanta,GA

Overall Rating: 9

• Clean and comfortable with friendly service.
• Mini fridge was not working.

“Highly recommended.”

Mercure London City Bankside
Dec 21, 2009 by Elwirka from coventry

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very good room and bathroom otherwise blaeke downie the best customer services on the entire world.
• Lift to slow and mising swimming pool.

“The hotel was very clean and located in an area which was not far to the central of London. The rooms were good sized and the bathrooms were very modern. Everything was in good condition. Any way, the one of the staff member from the front office was mega fantastic! He was very helpful and cheerful on the check-in time. He supposed to be nominate as employee of the month. Great person who knows every single answer which we are asked about Mercure Hotel City Bakside! Good job and magnificent customer services! Well done.”

Grosvenor House, A Jw Marriott Hotel
Dec 19, 2009 by Patrick from Paris,NY

Overall Rating: 8

• Good location, clean.
• Untrendy.

“Perfect biz hotel for the price if doing biz in Mayfair.”

0 of 1 people found this review helpful.

Jolly Hotel St. Ermin's
Dec 19, 2009 by Jason from Olathe,KS

Overall Rating: 8

• Front desk and bar staff were not extremely helpful or welcoming.

“On the positive side: Location was PERFECT. It was a 3 minutes walk to the St. James's Place Underground stop. The room was excellent for our needs. We had a queen size room and while not extremely soft, the bed was adequate. On the negative: While we had emailed twice to request a baby bed, when we arrived to check in, they seemed perturbed when we asked about it and just said, "we did not receive a request." But, when we did make it to a room, friendly staff brought a baby bed to our room. Ice machine was broken the whole time and bar staff was not extremely friendly or helpful in getting some. Again, I felt like I was disturbing someone by even asking.”

Jolly Hotel St. Ermin's
Dec 16, 2009 by Mary from Washington,DC

Overall Rating: 2

• The lobby was very pretty.
• The room, the lack of water pressure and the beds.

“The beds were terrible, bath before arrival as there is no water pressure. additional fees for internet use.”

The Park Lane
Dec 16, 2009 by Max from Greenwich,CT

Overall Rating: 9

• Perfect location. Quick walk to the tube and shopping.
• Room is small, no central AC.

“Great location. Cabs are always available. Can take a quick walk in the park, visit shops and good places to dine right behind the hotel.”

Crowne Plaza London Saint James Hotel and Suites
Dec 6, 2009 by Judith from Kirkland,WA

Overall Rating: 9

• Close to sights and shops.
• Room rather small.

“The Hotel has a swish downstairs and a very good restaurant. The rooms are all different sizes, and I got a small one, but it was warm and comfortable and had everything.”

Jolly Hotel St. Ermin's
Dec 6, 2009 by Laurie from Mcdonough,GA

Overall Rating: 8

“Great character old hotel that has obviously been recently renovated (at least our room). The front desk staff was helpful, we had several requests and they were met immediately by staff members. Great value for the rates we paid - we could easily have paid double in London for similar (or lessor) accommodations.”

Tophams Belgravia
Dec 4, 2009 by Roger from Orlando, FL

Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• The location is the only good thing about this heap of patheticness.
• The arrogant staff, non-existent management, moldy rooms, and overbooking is a regular practice.

“Do yourself and other travelers a huge favor and do not stay here. Hopefully the owner of the Tophams Hotel Belgravia will go out of business and this heap of incompetence will no longer be a brown smelly stain on Londons reputation. The rooms are horrid and the staff treats all guests as irritants. They advertise this place as a 4-star hotel but it doesnt even deserve to be open for business. We (2 adults, 1 small child) had one night reservations at Tophams Hotel Belgravia at both the beginning and end of our 2 week vacation. The reservations included free breakfast and my credit card was charged the full amount for one of the nights, months in advance, to guarantee the rooms. The receptionist could find no record of either reservation and seemed genuinely irritated that I was interrupting her. Luckily I had paper versions of the emailed reservation info and proof that I had paid. Only then did a room become available but her attitude remained boorish and annoyed. I asked her to make sure we had a reservation for our return in two weeks and she said agreed. I then asked about the free breakfast the next morning and was told that none was included. I again pointed to the emails that clearly stated that breakfast was included with our stay and she re-stated that despite what my emailed confirmation said, it was not included. I asked to speak to her manager and after a very audible huff she dialed a number which rang. Wanting to get on with our sightseeing I asked for the key and told her I would talk to the manager later. We dropped of our luggage and quickly left to tour London. When we returned that night we were appalled by the bathroom and upset that we hadnt noticed it earlier because it was way too late to do anything about it now. The vinyl floor material was completely separated from the floor itself and it squished under our feet and the sight and odor of black mold filled the room. The support bracket supporting the shower head and hose was broken so you had to juggle the shower head and soap at the same time. The next morning the hotel again refused to honor the free breakfast and they could never find a manager for me to talk to. Upon our return to London we braced ourselves for another bad experience and told ourselves it was only one night. We walked in to the hotel lobby the receptionist recognized me but informed me that they had no reservation in my name. I whipped out my emails, reminded her about the conversation two weeks ago and she (with a smile on her face) told me that they had no reservation and no available rooms! I told her she was putting two foreigners with a small child out on the streets of London at night with nowhere to go and no knowledge of even where to begin looking. I demanded to speak to a manager, anyone above her, anyone but her, please. She obliged by calling that same number and you guessed it ring but no manager. Please do yourself and all travelers a favor by helping to put this pathetic excuse for a hotel out of business. London will be better for it, and since the owner and manager is intent on running a waste dump he can go pursue his lifes dream in that field and the reception staff can get a job better suited to their personalities. The Tophams Hotel Belgravia was that bad!”

London Marriott Hotel Grosvenor Square
Dec 3, 2009 by Tom from Chicago,IL

Overall Rating: 8

• Great location..
• Very nice but not 5-star as claimed by Priceline!!

“Nice place with good but quite small standard rooms. It is not a 5-star property though, as Priceline claimed it was. Good location.”

Hilton London Kensington
Dec 3, 2009 by Eric from Oakland,CA

Overall Rating: 7

• Quieter neighborhood with shops/restaurants 5 minutes walk away.
• Very poor bed, smaller room.

“Not one of the nicer Hilton's that I have stayed at, it was nevertheless acceptable and in a reasonable location away from center city. The mattress and bed were in poor shape but the room was otherwise comfortable, despite its small size. This was the smallest of the four rooms I stayed in in London and Paris.”

Holiday Inn Mayfair
Dec 2, 2009 by Stacey from Apo,NY

Overall Rating: 10

• The location is great.
• Elevators seemed to be having problems.

“The location of this hotel is great. Very close to the underground and walking distance to Piccadilly. The staff is very friendly and helpful. The beds are very comfortable. It is well worth the money.”

Hilton London Olympia
Dec 1, 2009 by Edward from Pittsburgh,PA

Overall Rating: 8

• Excellent location, great deal for the price that we paid.
• ATM do not accept international debit cards.

“Hotel is located 3-4 minutes walking distance from Olympia subway station which makes it very easy to travel throughout the city. The rooms are spacious with all the amenities.”

Jolly Hotel St. Ermin's
Nov 26, 2009 by Adela from Cocoa Beach,FL

Overall Rating: 8

• Convenient location.
• No shop to purchase newspaper or magazine.

“Hotel was clean convenient and friendly.”

Holiday Inn Kensington Forum
Nov 24, 2009 by Aaron from Nixa,MO

Overall Rating: 3

“The bed was horrible, you could feel every coil. The room was tiny. The room had a bad odor. The TV was a 14" and they advertised flat panel TV's in the rooms.”

Harrington Hall Hotel
Nov 21, 2009 by Ginger from Delaware,AR

Overall Rating: 10

• The hotel was close to the Tube and very easy to get to all the places we wanted to go to. Safe area!
• If you use a prepaid calling card. DO NOT use the local access number, use the toll free one because you will be charged per minute for local call.

“The hotel was very nice and in a good safe area. A block from the Tube. Had a little grocery store between tube and hotel which helped save some expense too. Friendly and helpful staff. Would definitely recommend this hotel to others. Rooms were big! Loved it. As far as the phone thing and using the toll free number. When asking the staff about using the card they did tell me it would be a pound and half per connection but neglected to tell me to use the toll free number, so you can imagine my surprise upon checkout the phone fees I still had to pay. But other than that all was perfect.”

Copthorne Tara Hotel London Kensington
Nov 21, 2009 by Allen from Bedford, TX

Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[6]

• Location and room size.
• Not customer friendly.

“I was traveling on business for 10 nights with a club room reserved. After an 11 hour flight from the states, I arrived at the hotel at 10 am. I was told rooms were not available until the official 3 pm check in time. However, if I paid 30 pounds, a room would magically become available for immediate check in. The front desk would not budge on this - either pay now or wait 5 hours. This is the third time I stayed at this hotel this year. I did not encounter this issue previously. If this is how this hotel is going to treat its business travelers, I'll choose to go elsewhere next time. This is a very poor business model in order to try to generate more revenue. They may have gotten 30 pounds out of me now, but for my next 10 night trip to London in January (and every quarter) , they aren't getting my business.”

Grosvenor House, A Jw Marriott Hotel
Nov 16, 2009 by Denise from New York,NY

Overall Rating: 9

• The bed was amazing.
• The gym was terrible.

“Very nice. Classic hotel with a terrible exercise facility, but everything else was great...”

1 of 1 people found this review helpful.

Country Inn & Suites By Carlson London-Bloomsbury
Nov 5, 2009 by shane from Batsy

Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Small cozy hotel and very clean.
• None.

“This is small hotel in the heart of London with wonderful and helpful staff. It is like from home to home and can be recommended as the room rates are real value for value.”

Marriott London Kensington
Oct 26, 2009 by Craig from Laurelton,NY

Overall Rating: 10

• Pleasant.
• Overpriced mini bar.

“Great hotel.”

Copthorne Tara Hotel London Kensington
Oct 23, 2009 by Carolyn from Sacramento,CA

Overall Rating: 8

• Good location and via Priceline, good price.
• Does not have Wi-Fi available.

“The room was quiet and clean with appropriate amenities such as small refrigerator, and enough room for a small table and chairs. With more people having i phones and the like, a hotel of this type should offer free Wi-Fi at lease in the lobby or bar. Having to use computers that are L1 per 10 minutes is just a way of nickel and dime for the guests.”

Copthorne Tara Hotel London Kensington
Oct 23, 2009 by Michael from Sierra Vista,AZ

Overall Rating: 8

• Great location to the tube.
• Out dated rooms. Bathroom had two spigots only cold and only hot.

“This is a hotel that is safe and clean. It is in a really great location. Near some decent restaurants and 3 in walk from the High Street Kensington tube station. The only drawback is the outdated furnishings, but this is minor. I would recommend this hotel, especially for the price.”

Nh Kensington
Oct 21, 2009 by Marilyn from Wasilla,AK

Overall Rating: 10

• Location and
  friendly staff.

“Large, clean rooms, excellent bathroom facilities and nice common areas.”

London Marriott Hotel Maida Vale
Oct 19, 2009 by Tracy from Flagstaff,AZ

Overall Rating: 7

• Close to London underground.
• Mattress wasn't comfortable, and rooms were dated.

“This hotel is a short walk from the Kilburn Park Underground Station. Lobby area is standard Marriott fare, while it seems the rooms have not yet made the Marriott renovation list. They were clean but a bit worn and the bathroom needed some repairs to tile and such. However, it was a good place to rest your head for the night and get around the town easily on the Tube.”

Marriott London Park Lane
Oct 17, 2009 by Michael from Shirlington,DC

Overall Rating: 7

• Great personalities.
• Very corporate, charged for internet.

“Solid four star hotel with a great location, the hotel primarily caters to business travelers. It has a wonderfully central location.”

Park International Hotel
Oct 17, 2009 by Bob from Cape Coral,FL

Overall Rating: 9

• Short walk to underground.

“Great breakfast, very close to underground and many attractions within walking distance. Nice area of London and good value for the price.”

London Marriott Hotel Grosvenor Square
Oct 16, 2009 by Peter from New York,NY

Overall Rating: 8

• Great location.
• Room was not serviced till 4:30 pm.

“Very well placed hotel. Nice renovation has modernized it. Amenities are of high standard.”

Marriott London Kensington
Oct 16, 2009 by Michael from boston

Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff was very helpful.
• Charging for the internet.

“I found the hotel staff to be very friendly and helpful. The room was clean as well as the overall appearance of the hotel. The hotel was only about a half mile from the underground with plenty of small coffee shops and restaurants nearby. The only complaint is the hotel charges 15 GBP per day for the use of the internet! If your a sports fan of American sports, I would suggest the sports cafe in Piccadilly Square.”

Marriott London Kensington
Oct 16, 2009 by Michael from Berkley,MA

Overall Rating: 8

• Very clean and the staff at check-in and at the concierge desk were very helpful.
• Paying 15 pounds a day to use the internet was outrageous.

“The stay at the hotel was very nice. The staff was very friendly and helpful. Would stay there again.”

Hilton London Gatwick Airport
Oct 15, 2009 by Linda from Port Alberni,Canada

Overall Rating: 3

• Convenient location.
• Shabby, substandard environments, and uncomfortable bed.

“This hotel is very convenient for travel from Gatwick Airport. Other than that, it is in dire need of renovations. We found the room shabby and the bed very uncomfortable. The public spaces were cramped and shabby as well. We were very disappointed in the hotel. It was a down ending to a lovely trip.”

Marriott London Kensington
Oct 15, 2009 by Jamie from Apo,AE

Overall Rating: 10

• Easy access to the tube, very nice rooms, and great staff.

“I would definitely stay here again. Very nice rooms, great staff, and excellent service. There are good restaurants near by, a grocery store, a Starbucks, and the tube station is an easy walk.”

Jolly Hotel St. Ermin's
Oct 15, 2009 by Dave from Cambridge,Canada

Overall Rating: 8

• Perfect London location.
• Very small rooms.

“I would recommend it to others for sure.”