User Reviews for London Hotels

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Marriott London Kensington
Oct 2, 2009 by kimba from San Jose,CA

Overall Rating: 10

• The concierge staff was very friendly and so helpful.

“The hotel was excellent, I would stay there again. clean,friendly staff. excellent concierge service!”

Holiday Inn Bloomsbury
Oct 1, 2009 by Emir from Acapulco,NY

Overall Rating: 9

• They where really friendly.

“Really really friendly the people,
Front desk was really so helpful in my travel.”

London-Regents Park Holiday Inn
Oct 1, 2009 by Jochen from Seattle,WA

Overall Rating: 0

• Convenient location.
• Cheap room style, and the low ceilings.

“Reasonable hotel for the leisure traveler, but far away from a 4-star hotel, simple accommodation, mini bar was not working, hotel bar was OK, and the shower was very low.”

London-Regents Park Holiday Inn
Oct 1, 2009 by Susan from Washington,DC

Overall Rating: 3

• Nothing
• Very old, worn hotel; poor housekeeping standards; mediocre location

“Definitely not a 4 star hotel; more like 2 stars. Not terribly clean. Everything in the room looked very old and worn. Overall a depressing place to stay.”

Jolly Hotel St. Ermin's
Sep 30, 2009 by Karen from Little Rock,AR

Overall Rating: 6

• The location was perfect for sightseeing in London.
• It is old, shabby and needs an update badly.

“This hotel would only be a 2 star facility in the US, but in a large city in Europe it is rated much higher with the price to go with it.”

Harrington Hall Hotel
Sep 28, 2009 by Marie from West Vancouver,Canada

Overall Rating: 5

• Good Location.
• Shabby rooms, uninformed staff, hidden costs.

“The hotel is in a great location, but the staff are not very helpful or well-informed and the rooms are shabby and old. This is not a 4-star hotel.”

Hilton London Metropole
Sep 26, 2009 by Carrie from Norfolk,VA

Overall Rating: 4

• Location.
• Uncomfortable bed, stained rug, dingy hallway, expensive extras like Wi-Fi.

“The room was located in the older, dingy tower, not at all impressive. The room lacked plugs for charging travel appliances, and although clean enough, the room was very worn and tired. If this had been marketed as a good budget option, I would have expected less, and been less disappointed.”

Grosvenor House, A Jw Marriott Hotel
Sep 24, 2009 by Patricia from Arlington,VA

Overall Rating: 10

• Everything.
• nothing.

“It was fabulous, the room, the service were awesome. The rose tea was lovely.”

Holiday Inn LONDON-CAMDEN LOCK
Sep 24, 2009 by Carrie from Norfolk,VA

Overall Rating: 9

• Good location, well-run, clean.
• Thin walls - I had a very loud party next to me.

“Straight-forward, clean, nice accommodations, near the Camden Lock, Camden Market, and a Tube stop. Nicer than I expected from a Holiday Inn.”

Marriott London Park Lane
Sep 24, 2009 by David from Ridgefield,CT

Overall Rating: 8

• Friendly staff and
  great location.

“The lobby is small and ordinary, but the staff is efficient and friendly. The room was average size. No views. Good condition and clean. Excellent location for access to shopping and transport to other parts of town.”

Marriott Executive Apartments London West India Quay
Sep 18, 2009 by Steve from Toronto,Canada

Overall Rating: 8

• Friendly, helpful staff made this good for traveling with young children.
• Travel cot would be appreciated as oppose to child's playpen.

“Great staff with friendly happy faces always ready to assist. Perfectly located for London tube and fine restaurants. Would definitely stay here again.”

Hilton London Kensington
Sep 18, 2009 by Chantal from Rotterdam,NY

Overall Rating: 8

• Great service, nice lobby and
  good location.

“The hotel lobby looks nice and the staff was very helpful.”

Nh Kensington
Sep 18, 2009 by Tony from New York,NY

Overall Rating: 4

• Not more than 3 to 3.5 star. Excellent location within easy walk of Earl's Court tube which has elevators for those pulling a bag.

“Towels are no better than at a budget, 2* hotel. Restaurant now closed except for breakfast, the price of which (despite recession) has gone up from $28 to nearly $30. There's no concierge, no bellman and beds are very Travelodge. Bare utilitarian bedrooms. Difficult to adjust AC and water flow in bath/shower as latter's knob is almost unmovable. Don't pretend to us this is four star, please!”

Copthorne Tara Hotel London Kensington
Sep 17, 2009 by Zhanna from NYC

Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• Great location, nice neighborhood, near Circle Tube Station, and comfortable beds.
• Outdated, moldy, smelly, highly over priced and incompetent hotel, forgot wak up call.

“The hotel forgot my wake up call! Never mind that they represented themselves as a 4 star (maybe 20 years ago it was), but now it is at best a 2 star, but any flea bitten motel even makes wake up calls! This one didn't and they didn't even apologize for it. The hallways smelled like turpentine and the bathroom in my room smelled like mold. They covered the bathroom walls with plastic panels to make it look new, but it was very plain to see and smell that it wasn't very fresh or clean!”

Copthorne Tara Hotel London Kensington
Sep 17, 2009 by Zhanna from NYC

Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• Great location, nice neighborhood, near Circle Tube Station, comfortable beds.
• Outdated, moldy, smelly, highly over-rated and incompetent hotel, forgot wak up call.

“The hotel forgot my wake up call! Never mind that they represented themselves as a 4 star (maybe 20 years ago it was), but now it is at best a 2 star, but any flea bitten motel even makes wake up calls! This one didn't and they didn't even apologize for it. The hallways smelled like turpentine and the bathroom in my room smelled like mold. They covered the bathroom walls with plastic panels to make it look new, but it was very plain to see and smell that it wasn't very fresh or clean!”

Best Western Delmere Hotel
Sep 17, 2009 by Ambarish from Lowell,MA

Overall Rating: 10

• Clean, friendly people, and
  lovely location.

“It was located at a lovely location, 5 minutes walk to the nearest subway and Hyde Park. The staff was very helpful, cost was brilliant and I definitely recommend this place. I was there for a conference and sight seeing. Being a student, needed a comfortable and affordable place. This place was the exact match I was looking for. They also helped me keep my luggage for the day I was not paying for! The hotel may seem very tight but that is what they could build out of the small houses in London. A double room was more than sufficient.”

Copthorne Tara Hotel London Kensington
Sep 17, 2009 by Lana from Staten Island,NY

Overall Rating: 1

• Comfortable beds, great location, close to the tube and stores and food.
• Poorly maintained hotel, the staff just didn't care.

“The lobby and restaurants are nicely maintained, they forgot about the rooms. The bathroom had obviously been flooded, but rather than fix the problem they covered up the moldy walls with paneling - but I could very plainly still smell the mold in the room! One night we ran out of toilet paper and the staff didn't seem to think that it was a problem! How hard is it to see that the roll is running out and leave an extra roll in the bathroom? An investigation into why I ran out of toilet paper does not help the situation!”

Copthorne Tara Hotel London Kensington
Sep 17, 2009 by Shelby from Houston,TX

Overall Rating: 8

• Neighborhood was safe and excellent for walking.
• Beds in room were twin beds.

“Hotel was very functional, restaurants and bar were fine for business meetings.”

Jolly Hotel St. Ermin's
Sep 16, 2009 by Michael from Alhambra,CA

Overall Rating: 3

• Location.
• Uncomfortable bed, very hard.

“It did not meet my expedtation.”

Crowne Plaza Heathrow Airport
Sep 15, 2009 by Amy from Portugal Cove,Canada

Overall Rating: 9

• Room was big & service at the front desk for check-in was great.
• Shuttle to the airport has a very long wait time and is often crowded.

“Nice if you are stopping over at Heathrow.”

Holiday Inn Mayfair
Sep 11, 2009 by Trish from Oak Park,IL

Overall Rating: 7

• Location.
• Very small rooms, could barely get around bed to access washroom.

“10 star plus location, 2.5 star hotel. Definitely not a 4 star hotel.”

Hilton London Green Park
Sep 8, 2009 by Fergus from White Plains,NY

Overall Rating: 9

• Everything was excellent apart for room size.
• Bedrooms definitely two small for a 4 star hotel.

“Fabulous apart for rooms being two small for 4 star hotel.”

Copthorne Tara Hotel London Kensington
Sep 7, 2009 by Kelley from Arlington,VA

Overall Rating: 9

• Friendly staff and
  good location.

“Very helpful concierge, fairly good location and comfortable rooms.”

London Marriott Hotel Maida Vale
Sep 6, 2009 by Fiona from Lagrange,GA

Overall Rating: 10

• close to underground
• priceline address was misleading - not near baker st

“very helpful conceirge so good if sightseeing”

Hilton London Olympia
Sep 3, 2009 by Vonda from Naperville,IL

Overall Rating: 10

• It was in an excellent location. Staff was very helpful and friendly.
• I did not find anything to dislike.

“This hotel was a great quality hotel (especially for Europe). It was clean and very conveniently located. It was just off the tube and near bus lines to almost every tourist attraction.”

Hilton London Islington
Sep 3, 2009 by Aileen from Melrose,MA

Overall Rating: 7

• Very clean, good location, nice-sized room.
• Cold water tap didn't work right, AC was broken during my stay. Bed kind of springy.

“I would definitely stay in this hotel again if I got a good deal on Priceline. It was very close to public transport (subway and buses) and there were many restaurants and shops around. The room was clean and comfortable. However, the ac didn't work while I was there. It wasn't hot but after I was through lugging my things from the tube station to the hotel, I was looking forward to cranking up the AC. Also the cold water tap was broken and even if turned all the way on, it would only drip. They offered to move me to another room for the next night but since I only stayed two days, I didn't think it was worth switching.”

Jolly Hotel St. Ermin's
Aug 30, 2009 by Aida from Fremont,CA

Overall Rating: 9

• Convenient location near tube and park, large rooms.
• Shower head poorly placed caused water to leak.

“Excellent London location. Historic hotel with large public reception area. Not easy for handicapped. Must climb few steps and elevator very small. There is an outside chairlift. Friendly staff and doorman, elegant hotel needs some updating. Bedroom good size and quiet and beautiful over sized updated bathroom well lit and has heated towel rack, but shower poorly designed causing water to leak onto floor. Bed is firm, room very clean but dimly lit.”

Hilton London Green Park
Aug 26, 2009 by Chris from Philadelphia,PA

Overall Rating: 8

• Good location, friendly service

“Good hotel. Everything was clean and nice, and the tea set was refreshed every morning (tea was also free). Small, but just what we wanted.”

Melia White House
Aug 25, 2009 by Veronica from Walnut Creek,CA

Overall Rating: 10

• I was a bit apprehensive about paying for a hotel before I knew anything about it. But I decided, what the heck. Well, I was pleasantly surprised.

“Would recommend this in a second. The standard room is a bit small, but you can upgrade. When I stated that I was a bit nervous because some of the reviews were not great, they suggested an upgrade. We did not use to gym, but that is available as well. Centrally located, close to everything.”

Marriott London Park Lane
Aug 25, 2009 by Katrien from New York,NY

Overall Rating: 7

• Excellent location, no sounds from outside to be heard while at very busy streets.
• Ticking noise from airco woke us up at night, room got hot without airco.

“When in a busy town like London, it is really great to be able to come to a quiet place after a day in the rush. If only they could do sth about the ticking noise that came out of the airco (5th floor room). It woke us up teh first night; We swtched it off but then it got realy hot in the rooms. (weather was exceptionally hot when we were there).”

Copthorne Tara Hotel London Kensington
Aug 24, 2009 by Ann Caden from Toronto,Canada

Overall Rating: 6

• Good location in the High St. - Kensington area. Good shopping and restaurants in the area. Two minute walk to the Tube.
• Hotel staff was not willing to put in any effort for a request. Beds were small ie. one double or two single per room. Mattresses in beds were lumpy and saggy.

“Good location in an upscale area. Lobby and common areas are attractive. The restaurants and bars are good. The convenience store in the lobby is handy. The cab stand at the end of the driveway is very useful. The theater tickets desk is another handy perk. The actual guest rooms need updating. The bathrooms are really out of date and somewhat moldy. The beds themselves are small i.e. a double or two singles per room. The mattresses are saggy and lumpy and the pillows are virtually flat. The common areas are 4*, the guest rooms are 2*.”

1 of 1 people found this review helpful.

The London Hilton on Park Lane
Aug 23, 2009 by Michael from Brampton,Canada

Overall Rating: 9

• Staff were very friendly
• Business Centre Services

“Hotel is great. Staff is excellent. I would definitely return. Bathroom showing wear. Bed was rock hard.”

Copthorne Tara Hotel London Kensington
Aug 22, 2009 by Hussein from Coquitlam,Canada

Overall Rating: 5

• Convenient location, close to tube station.
• Bathroom in terrible condition - circa 1970s.

“Hotel is in desperate need for a rehash. The old plumbing fixtures in the bathroom are scary. I haven't seen separate hot and cold taps in years. The sink was gurgling. When someone next door turned on their water, our tub started to spurt something black. We would never stay at this hotel again.”

Nh Kensington
Aug 22, 2009 by Susan from East Moriches,NY

Overall Rating: 10

• Clean/ good location/ friendly staff.

“Comfortable bed. Spacious and updated. Couteous staff.”

Holiday Inn Mayfair
Aug 19, 2009 by James from Calgary,Canada

Overall Rating: 9

• Excellent location for shops, theater and Transite.
• Some elevators not working because of needed updates.

“This was a pleasant hotel, with a friendly and helpful staff, the room was clean and a good size, the best feature for us was the great location to shops, eating places, Transite and theaters. You have a direct route to the airport.”

Copthorne Tara Hotel London Kensington
Aug 17, 2009 by Dan from Portland,OR

Overall Rating: 10

• Great value!
• Outdated lighting system (kept turning on and off randomly).

“This is a great hotel for the price and I would definitely stay here again. Very safe, very clean. Great service.”

Copthorne Tara Hotel London Kensington
Aug 17, 2009 by Brooke from Apo,AE

Overall Rating: 5

• Nice room decor.
• The front desk was very rude at check in. Their pics on the web do not match the actual hotel!

“Nice, but seems a bit worn. Gift shop purchases had dust on them. Flowers in lobby also dusty. I emailed them before my trip to confirm a double room and they emailed back that they had a room reserved. I took that statement as answering my question but when we arrived we were told we had two single beds. We were in London to celebrate our anniversary and the rudeness of the front desk and the deceit of not honestly answering my email soured my view of the hotel instantly. We had to pay a bunch more money to upgrade to a queen deluxe because they had no more doubles available.”

London-Regents Park Holiday Inn
Aug 15, 2009 by Riaz from Rockville,MD

Overall Rating: 6

• Location.
• Poor shower and noisy.

“Excellent location and relatively clean room but poor shower and noisy room let it down. If you are staying in London for a short time and are not too fussy this hotel may be suitable.”

London Marriott Hotel Regents Park
Aug 15, 2009 by K.C. from Cambridge,MA

Overall Rating: 7

• Accommodating service, comfortable room.
• Not a central location for tourism.

“This hotel totally met my expectations for the Marriott brand. The service was polite and generally helpful, room service was okay, and the bed was comfortable.”

Jolly Hotel St. Ermin's
Aug 11, 2009 by Beverly from St Paul,MN

Overall Rating: 9

• Fantastic location! Comfortable room.

“We had a delightful 9 day stay in 2 adjoining rooms. Comfortable rooms, perfect location. Beds hard, but not harder than in many USA hotels. We were in the refurbished part of the hotel and were very pleased.”

Copthorne Tara Hotel London Kensington
Aug 10, 2009 by Glen from Salinas,CA

Overall Rating: 4

• Liked the location.
• I don't think they like that we had small kids.

“It's were they book the airline crews.”

Saint Martins Lane
Aug 10, 2009 by Dan from Scottsdale,AZ

Overall Rating: 3

• Bellhops friendly and helpful.
• Over rated - too much flash, no substance.

“This is not a 5 star hotel, and not suitable for the business traveler. Its location is convenient to the theater district, and is suitable for those needing a room for the night. Rooms are small, closets small. Internet connection an extra 19 British Pounds a night. The bar/lounge is positioned as a club, and only opened at 7 PM. Terrible service - no bartender at the bar; waitress went to kitchen bar service for drinks and it took forever. Loud industrial disco music - attempt to be trendy, but just annoying. Maybe okay for the 20 year olds, but to experienced travelers a joke. I would not stay here again, and would not recommend it.”

Crowne Plaza London Saint James Hotel and Suites
Aug 8, 2009 by Carol from Prescott,AZ

Overall Rating: 10

• Location - two blocks from Buckingham Palace, four from Westminster Abby.
• Charge 15 pounds for internet . Clerk did help me get e-mail once without charge!

“Really an awesome experience, so close to what we wanted to see. Had coffee maker in room with cookies, comfortable beds, large room, very friendly staff. I couldn't ask for more.”

London-Regents Park Holiday Inn
Aug 8, 2009 by Mike from Irvine,CA

Overall Rating: 9

• Clean, good location, and friendly staff.
• No free internet services.

“Everything about this hotel was great. Except there was no free wifi. Most hotels that I stay usually have the free wifi so that was a disappointment. Otherwise, I highly recommend this hotel.”

Club Quarters Gracechurch
Aug 2, 2009 by Rachel from North Brunswick,NJ

Overall Rating: 9

• I liked the assistance and the helpfulness of the staff.
• None

“The hotel was in the middle of the financial district, which is perfect for business travelers. The only gripe is that almost all restaurants closed at 5pm.”

Park International Hotel
Aug 1, 2009 by Paula from Palm Desert,CA

Overall Rating: 5

• Great location for Gloucester tube station. Close to grocery store (Wait rose)
• Bad smell in hallway, dirty carpet, noisy room on street side, difficult to work shower.

“The location was great, close to tube station and grocery store. Lovely neighborhoods to explore. Hotel is a bit worn, smelly hallways and dirty carpet. Excellent breakfast with meats, eggs, beans, juice, bread and a variety of hot drinks. Staff was very helpful. Phone line in room did not work so wasn't able to schedule a wake up call. Linen on the bed very nice and bed was comfortable. Price was reasonable but it wasn't a three star hotel.”

Saint Martins Lane
Jul 28, 2009 by Carrie from Guelph,Canada

Overall Rating: 9

• very quiet!

“A fantastic hotel in a good location but I would not give it a 5 star luxury rating! It was definitely a 4 star however.”

Copthorne Tara Hotel London Kensington
Jul 24, 2009 by June from San Diego,CA

Overall Rating: 8

• Helpful concierge desk.
• No affordable food service.

“Good business hotel. Clean and friendly, but without atmosphere. Good area for local shopping and eating but a long way from tourist attractions.”

Marriott London Kensington
Jul 24, 2009 by Linda from Surrey,Canada

Overall Rating: 7

• Hotel was only about 5 mins from Glouster St tube station which was handy. Sainsbury's across the street for snacks.
• They couldn't get us anything big than one queen bed, but they did squeeze a cot in for one child (we have 2).

“It was a nice hotel and the staff was friendly. They didn't have a room ready when we arrived at 1pm and at that out of all the rooms didn't have one with anything bigger than one queen bed. However, 3 hours later they had our room ready and held our bags for us while we waited. It was a nice, clean room.”

London-Regents Park Holiday Inn
Jul 21, 2009 by Tom from Chicago,IL

Overall Rating: 6

• Good location at good price
• Lack of wi-fi

“Good location; small but adequate rooms.”