Extended Stay America Des Moines - Urbandale

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User Reviews for Extended Stay America Des Moines - Urbandale, Urbandale

Average User Rating: 7.5 Based on 41 user ratings

Oct 20, 2009 by Melody from Iowa Falls,IA
Overall Rating: 8

• Refrigerator and microwave in room.
• No brochures for nearby dining or activities available.

“The front desk personnel was very prompt and friendly, the room was clean, but held a funny smell that we could not get rid of. With a 5 month old having the refrigerator and microwave was a great asset. I would stay here again.”

Sep 10, 2009 by Jayne from West Des Moines,IA
Overall Rating: 8

• Kitchenette in room.
• Interstate noise.

“Good deal for the price.”

Aug 27, 2009 by Angelique from Bartlett,IL
Overall Rating: 8

• Lovely lobby, near Interstate 80, shopping, eating.
• Front desk personnel could not give directions - did not know the area.

“The lobby is small, but well appointed. The front desk personnel wear a number of hats from fielding outside phone calls, answering guests questions both in person and on the phone, doing laundry and providing replacement towels and materials. Rooms are basic with a small microwave, coffee maker (the coffee was good flavor/quality), sink, plates and silverware for two, and an electric two burner stove top. Do not forget to bring your shampoo and hair dryer these are not provided.”

Feb 3, 2009 by Rick from Ottumwa,IA
Overall Rating: 7

• Friendly staff and clean room.
• Checkout showed 20 plus dollar charge due. Clerk was friendly and called to confirm there was no charge. Quick fix and out.

“Hotel staff was friendly and room was clean.”

Dec 28, 2008 by Brian from Fairfield,IA
Overall Rating: 9

• Kithchenette.
• Small TV.

“Great for those who like to have a refrigerator, two burner stove and microwave in the room to fix a light meal or snack in the room. Includes dishes and silverware.”

Nov 21, 2008 by Jeri from Packwood,IA
Overall Rating: 6

• The people were very friendly and helpful.
• It smelled like smoke and was not very clean.

“The hallways smelled like smoke and were dirty. I complained that my non smoking room smelled like smoke and they gave me a new room on a different floor. If I had been given this room in the first place I would have been much happier with my stay. Overall the staff was very nice and helpful. The stay was not bad but would have been much better if they had not given me the first room.”