The Westin Alexandria

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User Reviews for The Westin Alexandria, Alexandria

Average User Rating: 8.5 Based on 54 user ratings

Oct 14, 2009 by Jill from Furlong,PA
Overall Rating: 7

• The room was spacious and well decorated. The location was convenient.
• The doors banging at night woke me up several times.

“Hotel was clean and well-maintained. Staff was friendly and courteous. Hotel restaurant is overpriced.”

Jul 8, 2009 by Amanda from Dothan,AL
Overall Rating: 10

• The staff was very friendly and helpful.
• The pool was small, only 4 1/2 feet deep, indoors. Not a real relaxing setting plus a lifeguard from the Ukraine kept everyone kind of on their toes.

“Close to Old Alexandria, but you would probably want to take a car to eat or shop or catch the metro into Washington. Lovely, clean hotel with extra large rooms and they made an effort to put us in a room where we could see the fireworks from Washington. The staff was very attentive.”

May 20, 2009 by Lisa from Apex,NC
Overall Rating: 7

• I liked the safe neighborhood & new facilities.
• I did not like the short hours of pool, and of the van, and of the gift shop. Everything was off at 10 pm.

“This hotel would be great for people without children in general. Pool was closed at 10 pm and was smallish. They showed no flexibility with this, as they said the lifeguard goes home, what? We had to beg to get the van to come get us from Metro subway at station 1 mile away, because it was raining very hard. Hotel workers were nice, but we had two rooms, and only one was cleaned over a two night 3 day stay. We asked for a late checkout on Sunday afternoon, and they delayed our answer, first that Saturday evening, then the next morning we called again, and they did not answer our request. This hotel is new and nice, but not for families. GREAT biz hotel though.”

Apr 27, 2009 by Devi from Pasadena,MD
Overall Rating: 9

• Very elegant and clean.
• There was a space between the door and jam.

“This hotel was one of the most lovely. It was clear that the they paid attention to detail and welcome women, since some of the wooden hangers had grooves for spaghetti strap outfits and the soaps and shampoos were of very high quality. Beautifully decorated and comfortable.”

Apr 19, 2009 by Evonne from Maplewood,MN
Overall Rating: 4

• Flat screen TV.
• Pool only open 4-10, had to pay for internet and valet parking.

“Pool was only open from 4:00pm to 10:00pm. Charged for internet. Charged $24/day for parking. Not happy with those 3 items.”

Apr 19, 2009 by Dawn from San Marcos,CA
Overall Rating: 1

• No room service, poor management.

“Not up to Westin standards. No room service, except for a small breakfast selection. Shuttle service to the Metro is sporadic and unreliable. We called for the shuttle for 12 straight minutes and our call went unanswered. No busy signal, the hotel simply did not answer their phone, I find this completely unacceptable. Housekeeping was also hit or miss, some days we would get wash clothes, other days not. Staff seems very inexperienced, unable to take care of all needs and could not offer an explanation why calls were not being properly answered. I got the feeling they honestly did not care. Would never stay here again.”

Feb 27, 2009 by John from East Brunswick,NJ
Overall Rating: 1

• Could have been a nice experience based on the accommodations.
• Staff was not helpful (needed aspirin for sick child and wouldn't take from shop that was within reach and there was am all night party in next room.

“As stated, the staff was totally not helpful. We needed aspirin. The shop in lobby was closed but the medicine was reachable.”

Feb 14, 2009 by Rich from Warren,PA
Overall Rating: 4

• Shower heads are very nice.
• This Westin will charge you for things you don't purchase, and overcharge you for thing you did.

“I have no idea why Westin cannot get it's billing straight. Expect random charges to appear out of the woodwork (maybe they're helping themselves to a stimulus at your expense). Also expect to spend hours arguing with them about it.”

Feb 11, 2009 by Chris from Ithaca,NY
Overall Rating: 10

• Great staff, and the rooms were very well decorated and clean.
• Could be closer to the heart of Alexandria.

“I thoroughly enjoyed my stay at the Weston. The rooms exceeded my expectations and the amenities were outstanding. Add extremely helpful and accommodating staff and you have a fantastic experience. Great hotel.”

Aug 8, 2008 by Sharon
Overall Rating: 10

• They are pet friendly very important.

“The condition of the room was excellent. They cater to your pet brought a dog bed, food and water bowls surrounded with a mat. They have little note cards all around the room to encourage you to relax and enjoy. The bed was very comfortable. It was a great experience overall.”

Jul 10, 2008 by Brigid
Overall Rating: 9

• Great beds and bedding, great shower too.
• Parking, can not access your own car in the garage.

“Great stay
trolly ride away from Old Alexandria. Clean, comfortable and very modern hotel. Parking in the garage is expensive and your car is not accessible which is tough if you need something.”

Jul 8, 2008 by Harley
Overall Rating: 10

• Very close to trolley stop that services Old Town Alexandria.
• Construction outside, parking only via valet, signage pittiful.

“Personnel very pleasant, even fun to talk to. We were well served with answers to all our questions, advised on various eating establishments, and given a sense of points of interest.”