Sheraton Austin Hotel

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User Reviews for Sheraton Austin Hotel, Austin

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Oct 22, 2009 by Arthur from Pasdena,TX

• All staff was extremely pleasant..
• Hotel charges $16/night for parking. This is considerably higher than is typical for the area.

“Two complaints:1 - Pre-ordered breakfast from room service for a specific time; it arrived 20 minutes late. On the good side, they brought up more food than I had requested, but only charged me for the original order.2 - Hotel parking at $16/night is higher than normal forthe area - and if you use your car to park downtown, then you'll end up paying even more parking fees (anywhere between $5-$10).”

Sep 18, 2009 by Peter from Argyle,TX
Overall Rating: 5

• Secure parking.
• No storage space for clothing.

“Staff was friendly and helpful, but there was not a single complimentary amenity. Also, there was no place in the room to store clothes, no closet, very little drawer space.”

Aug 18, 2009 by Reinel from Houston,TX
Overall Rating: 8

• Like the good internet service provided at the lobby.

“I was very pleased to know the staff is very gay friendly, when my friend and I registered at the lobby we had requested two beds and the girl at the front desk asked if we wanted to change to one bed. Though we are only friends, i was impressed she made that offered. I will look forward staying in that hotel with my boyfriend!”

Aug 13, 2009 by Stacie from College Station,TX
Overall Rating: 4

• Expensive parking, rundown rooms, no food vending machines.

“Parking is overpriced, their is no free breakfast or happy hour unless you are in an upgraded room, rooms are rundown. Even inexpensive hotels have free breakfast! If you want anything to eat at this hotel you have to visit the restaurant or the gift shop that stays locked even during operational hours. Forget the elevator in the parking garage you may never get out it is scary!”

Aug 6, 2009 by Gary from Austin,TX
Overall Rating: 9

• Room was a little small and too pricey for parking

“We really enjoyed our stay at this hotel. Very friendly and helpful staff.”

Jul 22, 2009 by Sonia from Denton,TX
Overall Rating: 8

• Helpful and friendly valets.
• Small rooms.

“Very nice and helpful staff. The hotel was beautiful, but the rooms were not as spacious as I would've hoped for such a great hotel.”

Jul 6, 2009 by David from Houston,TX
Overall Rating: 6

• There was a reunion going on, the room was not quiet.

“Excellent staff, everyone was very helpful and friendly, much better than the Radisson we stayed at last time in Austin.”

Jun 26, 2009 by Sunny from Richmond,TX
Overall Rating: 10

• Very clean and very pleasant, helpful staff.
• Had to pay for parking at $15.00 per day!

“Very nice and clean. Upscale decor and amenities. Staff very friendly and helpful. Was surprised about paying for parking at $15.00 per day. Thought that was really steep!”

Jun 25, 2009 by Brett from Lubbock,TX
Overall Rating: 9

• location, cleanliness and a great staff.
• It is on I 35.

“Very nice hotel. Great location for my trip. Very friendly and helpful employees.”

Jun 24, 2009 by Liz from Houston,RI
Overall Rating: 9

• Nice hotel room, very friendly staff, close to capital building.
• Tub was old, though maintained. Had to pay for parking.

“Good hotel, close to the capital building. Very friendly staff. Room was nice and clean. Well maintained.”

May 29, 2009 by Cristina from Dallas,TX
Overall Rating: 10

• The location of this quality hotel to the activities I participated in was fantastic!
• They charged $15/night to park in the garage.

“This hotel was great! The location and quality could not be beat! The front desk and cleaning staff were both courteous and helpful.”

May 27, 2009 by Patrick from Hewitt,TX
Overall Rating: 7

• Very clean.
• Very small room for the price. Thin walls.

“Good location for downtown are, but requires cab since majority of attractions are 4th-6th street. Unless the Capitol is focus which is within a couple of blocks. Very small room for the price. Thin walls, could hear snorer in next room like he was in our room. Cleaning time inconsistent, once at 10 am., another day at 5:00 pm. Valet $25 a night, little pricey, But, they were prompt and friendly.”

May 11, 2009 by Roger from Mesquite,TX
Overall Rating: 8

• I thought the valet staffs was exceptional.
• I did not like the fact that they only gave you two towels!

“Valet staff great. Parking over priced. Pool not clean. No hot water in the mans locker room. Not enough towels in rooms. Awesome hot tub!”

May 7, 2009 by Molly from El Prado,NM
Overall Rating: 4

• Location to my place of business.
• Charges for room internet and poor cable TV selection.

“It was clean and the staff was friendly it lacked in room amenities: no hair dryer; coffee makers. The bed itself was extremely uncomfortable and noisy; through the venting system we could hear the person in the next room as clear as day, not much fun at 5:45am. On the good side the weight room and cardio room was very nice, very clean.”

May 7, 2009 by from Cloudcroft,NM
Overall Rating: 9

• Convenient location , quality furnishings, great comfortable bed.
• N/A.

“N/A.”

May 6, 2009 by Cynthia from San Diego,CA
Overall Rating: 10

• The lobby was very impressive.
• The storage space for clothing; need extra mirror for make-up.

“The Austin Sheraton was a perfect setting for our one-night stay. Best part was the price!”

May 1, 2009 by LeAnn from Grand Marias,MN
Overall Rating: 8

• Location.
• Staff was not very friendly. Hard to get maid service.

“Bed was comfy, parking was fairly adequate. Location was
good.”

Apr 24, 2009 by Andrea from Spring,TX
Overall Rating: 4

• The staff was accommodating to the equipment that I brought.

“Overall the experience here was nice, however, when I reserved 2 rooms there were to be 4 people with me. When I arrived, the rooms were not ready and they informed me that they did not have 2 rooms available, so they were going to put me in a 2 room suite. But when my friends and I arrived to our room, it was a single room with 2 double beds. Luckily, one of my friends dropped out of the trip and that was all we needed, but the room was small and we were very cramped. Other than that, the rest of the hotel was very lovely and the staff was very helpful with all of our stuff and locating certain spots of interest for us.”

Apr 22, 2009 by Dotti from Houston,TX
Overall Rating: 8

• Comfortable beds.
• Expensive overnight parking rate.

“Nice hotel with clean rooms and a comfortable bed. The conscious level was not open for an upgrade and the hotel parking was very expensive.”

Apr 20, 2009 by PC from Baton Rouge,LA
Overall Rating: 8

• Very clean. Upscale hotel.
• Rooms were pricey. Charge for internet access. Charge for parking garage. No complimentary breakfast.

“Downtown. Close to UT Austin. Very clean room. We found the rate a bit more pricey than we would have liked, particularly once you add the extras fees, such as parking garage fee and internet service.”

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