Hyatt Regency Jacksonville Riverfront

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User Reviews for Hyatt Regency Jacksonville Riverfront, Jacksonville

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Dec 2, 2009 by Jeff from Atlanta,GA
Overall Rating: 8

• The location on the River is nice.

“They need to get WiFi in the room and not just in the lobby.”

Oct 19, 2009 by Suzette from Crawfordville,FL
Overall Rating: 9

• Room service was very fast.

“I've stayed here many times and is always pleased with my stay. The workout room and pool is very well maintained. Look forward to the next business stay.”

Jul 28, 2009 by Erin from Sarasota,FL
Overall Rating: 3

• I was greeted with a warm welcome by staff giving out free lemonade.
• No one ever answers the phone when you call for guest and room service

“I recently stayed at the Hyatt in Jacksonville,FL on St.John's river. I have stayed in many Hyatt's in the past I was looking forward to my stay in your hotel. I was greeted with a warm welcome by staff giving out free lemonade. I thought what a nice touch for your guest. Then I was helped to my room by a great bell man named who was very helpful in telling me where everything was located in hotel and around the area. Unfortunately that's where my great experience ended. There were several times I tried to get a hold of guest services and the phone had to ring at least 10 or more times before anyone picked up. There was a few times it just rang and rang... That evening I was blow drying my hair with the hotels hairdryer and it caught on fire. Thank god I didn't get hurt. So I called the emergency line to inform someone of what had happend. Once again it rang and rang. After the second call I did get someone to bring me a new hairdryer. Next day I had called down to room service for a pot of coffee and was unable to get anyone on the phone. Why do you offer this service if no one is going to answer the phone? I got no coffee! Because no one would pick up the phone! I proceeded to check out which seems to go smooth. I settled my valet bill with cash at the check out counter and went outside to get my car. I had left something in the room and had to run back in. I left my boyfriend curbside to get the car where your valet picked a fight with him over the bill. According to your valet staff I was not to pay cash for the valet bill inside rather I was to give it them directly. I have never heard such a thing and the valet staff was very hostile to my boyfriend. Yelling at him in front of the hotel like we were trying to leave without paying them. How rude can you people treat a guest in such a manner. He had to run back inside and get to check out counter to clear him for having paid.
”

Jun 20, 2009 by Karen from Winchester,VA
Overall Rating: 8

• Staff was extremely helpful and friendly; self service check in.
• Facilities closing due to economic downturn.

“Excellent hotel. Beautiful river view, extremely comfortable. Unfortunately, the Plaza Steakhouse has closed permanently, and the Sports Bar closed while we were there. They no longer have the free tubes of toothpaste and the Hertz rental desk is gone, as well. Hotel promptly provided a crib for our son after check in complete with baby lotion, powder, shampoo, cleanser and baby towel. Remains an excellent hotel, although it is apparent they are not unscathed by the recent economic downturn.”

Jun 18, 2009 by from Alexandria,LA
Overall Rating: 8

• Everything was beautiful. The staff was very polite and attentive.
• The room was not a 4 star room.
  I was disappointed.

“Great place to stay if you know the area. Its very upscale, very clean. Staff was very helpful. Only thing disappointing was the room.”

Jun 11, 2009 by Timothy from Lexington,SC
Overall Rating: 8

• We loved the view of the Landing from our room. The crib they brought was great for our baby.
• Lots of mosquitoes in the room the last night.

“The staff very helpful and friendly. Very nice and clean inside. Our room was great looking over the river and Landing. Would stay again.”

Jun 6, 2009 by Kathleen from Brooker,FL
Overall Rating: 9

• Excellent location and value.
• Pool was closed and parking costly.

“Lovely rooms, lots of pillows, good view and friendly service.”

May 21, 2009 by John from Jacksonville,FL
Overall Rating: 10

• Location-clean.
• There's no small refrigerator in the rooms.

“River front. Nice restaurants and dancing near by.”

May 12, 2009 by Sharon from High Springs,FL
Overall Rating: 9

• Convenient to downtown, comfortable beds.
• Room view was roof and
  AC units.

“This hotel is a great stay! Staff is friendly and accommodating; rooms clean and comfortable; amenities of high quality.”

May 12, 2009 by Gayle from Greensboro,NC
Overall Rating: 9

• Automatic check-in.
• Bar only had sports on all the TV's.

“Great place to stay.”

Apr 20, 2009 by from Thomasville,GA
Overall Rating: 9

• The hotel is right on the river (landing) which was gorgeous day and night. We were within walking distance of restraunts. We loved the beds.
• The main drive was confusing. The ice and vending areas were far away from the room in secluded spots. Gave me the willies.

“Very comfortable and romantic being on the waterfront. The staff was helpful but everything we needed was right there so we didn't interact with them much.”

Mar 27, 2009 by John from Lake City,FL
Overall Rating: 5

• The parking garage.
• The paint peeling in the bathroom and
  airconditioner dripping water all night.

“It seemed like we had the worst room in the hotel. The paint on the bathroom ceiling was falling down. When the air was running you could hear the water dripping constantly which made it hard to sleep. I do not recomend this hotel to anyone.”

Mar 24, 2009 by George from Madison,TN
Overall Rating: 10

• The beds were wonderful.

“It was convenient, comfortable, and attractive.”

Mar 23, 2009 by Maureen from Orlando,FL
Overall Rating: 9

• Fabulous staff, one better than the next. Warm and wlelcoming atmosphere throughout the stay from registration to housekeeping, awesome!

“I did enjoy the whole atmosphere of the property however, it is less accommodating for business travels.”

Mar 18, 2009 by Donna from Savannah,GA
Overall Rating: 9

• Location and view from room.
• Jets in hot tub did not work, AC in room not cold enough.

“Beautiful hotel in excellent location, staff was
very friendly and helpful. Complaints were handled immediately.”

Mar 12, 2009 by Eugene from Palm Cuty,FL
Overall Rating: 8

• Location to I 95, and clean rooms.
• No complaints.

“A very large well run hotel, excellent for business meetings and overnight leisure trips. Rooms are comfortable and clean. Hotel staff is courteous and well trained. The only recommended restaurants are at the hotel as there is not much activity outside the hotel area.”

Mar 3, 2009 by Tom from Fernandina Beach,FL
Overall Rating: 10

• Friendly staff.
• No free parking garage.

“Staff was extremely friendly and cordial, very professional. Valet was available. Room was top (19th) floor, riverfront, and beautiful view. Clean modern hotel. Bottled water in room is $4, so bring your food & drinks. Steakhouse in lobby is tops in area, but we did not eat there. We will be back!”

Mar 2, 2009 by Marianne from North Myrtle Beach,SC
Overall Rating: 8

• The location right on St. John's River was terrific.
• Nothing really.

“The location is terrific. Our room overlooked the St. John's River and it was just beautiful. The staff was wonderful and very accomodating to us. The room was typical, but very clean and comfortable.”

Feb 19, 2009 by Jorge from Davie,FL
Overall Rating: 10

• Location, friendly staff.

“Will look for this hotel on my next visit to JAX. Nice & clean room, large size room & bath. Helpful staff.”

Feb 19, 2009 by Frances from N. Charleston,SC
Overall Rating: 10

• The view of the river

“My stay was the second in two months and I would stay there anytime I am in Jax. Everything was excellent.”

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