Crowne Plaza Hotel Richmond West

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User Reviews for Crowne Plaza Hotel Richmond West, Richmond

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Jul 5, 2009 by William from Beltalk,NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is always on top of their game.
• Need better maintenance of the exteriors.

“We stayed for four nights and we had a wonderful time. The room was clean, the staff was friendly and helpful. We enjoyed the indoor pool every night that we were there. I would highly recommend this hotel to anyone. We were there to see the historical sites and we had a great time.”

May 14, 2009 by Edison from Richmond,VA
Overall Rating: 9

• The clean room & friendly staff.
• The old elevator.

“I enjoyed my stay at this three star hotel.”

Mar 30, 2009 by Stephen from Lynchburg,VA
Overall Rating: 10

• Excellent, and committed staff.
• Dated elevators.

“Staff is terrific. They have gone over-and-above what is required and taken care of me like family. I have stayed here 8 nights in the last month, and heartily recommend it.”

Mar 30, 2009 by mandy from Mclean,VA
Overall Rating: 7

“The hotel business center and the pool was a factor for me to use this hotel. Unfortunately, in the business center, the copier was out of ink and none was available. There were two computers but only was connected to a small printer and other one could not be connected!”

Mar 20, 2009 by Terry from Salisbury,NC
Overall Rating: 2

• Nicely decorated room.
• Very poorly run hotel.

“Lot of things didn't work (TV remote, lights, water in excercise room). Staff seemed to be mostly unfamiliar with running a hotel.”

Dec 18, 2008 by Marko from Washington,DC
Overall Rating: 10

• The room was very spacious and the furniture was comfortable and arranged nicely.
• I was pleased with the room.

“I am very happy with the accommodations provided by the hotel.”

Nov 28, 2008 by Janette from Shawsville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service.
• No flat screen TVs.

“The check-in and check-out process was very easy which was made possible by the polite and efficient staff. The servers in the restaurant were also very attentive.”

Oct 26, 2008 by K
Overall Rating: 8

• White comforters = clean comforters!
• A little run down and the room smelled kind of funky.

“Warm greetings by the front desk as I walked in. The rooms were nice, the room smelled kind of bad and the hotel could probably use a little upgrading. The towels and bedding all seemed clean. It's a great place for a business traveler. I've stayed here 3 times now and I'll likely return.”

Oct 9, 2008 by gwendolyn
Overall Rating: 8

• The bed was super comfy and the view was amazing!
• The room was a little old, melted iron spot on the carpet.

“It was a lovely experience. A smoking room with double beds was
requested and they quickly changed it to a non-smoking room with a king size bed.”

Sep 17, 2008 by Dan
Overall Rating: 9

• Great desk! Always helping.
• Jacuzzi temperature

“Nice soft bed and large room. Worth the price.”

Sep 16, 2008 by andy
Overall Rating: 7

“All good.”

Sep 14, 2008 by Dawn from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the classic treatment of the 4 star hotel greeted with smile staffs excellent services.
• The only one complaint I would have is the bar charge too much for a watered down mixed drink.

“The hotel is in a good location but the access is a little confusing had to go to the red light then make a U turn to enter the hotel parking lot. Check in was a breeze greeted with a smile staff was helpful, my room was huge king suite it put a smile on my face. Very comfortable bathroom was just the right size and room itself was roomy the bed oh so soft best sleep had in a while, room service excellent. This place was just what I needed, just to be pampered so if your in need of a great relaxation this is a good start of a great weekend getaway highly recommend to others many thanks Richmond for a wonderful week!”

1 of 1 people found this review helpful.

Sep 13, 2008 by Dawn from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the first class services. The room was wonderful with a king bed that was the softest bed ever enjoyed.
• Only disliked I have about this hotel is the high cost of a mixed drink and it was not even tasty, too watered down mixed drink.

“My experience with this hotel was exceptional, first class treatment. The staff was very friendly helpful anything you needed they had it for you right away. The room I stayed in was king executive very nice suite bathroom had room enough to enjoy a good hot bath and the bed was wonderful, dining area wonderful the menu did not have much of a choice the bar area was good the only complaint was the drinks I orders was tasteless more watered. My time at this hotel was excellent will go stay again when I travel up north again many thanks to the staff making my stay memorable.”

1 of 1 people found this review helpful.

Sep 8, 2008 by Mike from Gallup, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It was comfortable and felt clean.
• It was an older facility, and one outside door by the stairs was not closing properly - unlocked.

“It was a comfortable stay, with friendly, helpful staff.”

Sep 7, 2008 by Tim from Huntsville, AL
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[7]

• Bed was comfortable.
• Old building. Hallway outside of room was smelled of mildew.

“It might be 3 star based on what it offers, but it was a very old and worn hotel.”

Sep 2, 2008 by Carmel from St. Clairsville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The Quite Zone 5th Floor was awesome. I loved the bed, the complimentary sleep and music CD. Fantastic!
• The poor quality food served in the overpriced $12.50 breakfast buffet. Eggs were wet. Bacon was undercooked. Hot cereal dried up. Food was cold.

“The Crowne Plaza was the best U.S stateside hotel I have stayed in. I loved the quiet or sleep zone 5th floor. Best night sleep after sleeping in Maui in 2002. I plan on coming back again.”

1 of 1 people found this review helpful.

Aug 26, 2008 by Joanne from Pacific Palisades, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel staff was excellent and very helpful.
• The hallway was dark and dingy.

“We're from the West Coast, and I was taking my daughter to Richmond for college. I was thrilled that they also had a washer and dryer on the premises so we could wash my daughters sheets, etc. They also provide a room with a computer to check emails & print out tickets, another bonus.”

Aug 24, 2008 by Aziz from Leesburg, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Staff and needles.
• Pillow - better pillows.

“Meet most of my expectations - free internet was plus.”

Aug 22, 2008 by Judy from Philadelphia, PA
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[9]

• I liked the fact the front desk was very friendly when I arrived.
• The room was not completely cleaned on the 2nd day of our stay. Housekeeping did not do a good job at all.

“I did not like this hotel at all. Everything needs to be updated. The room was very small. The staff was pretty friendly. The bedspread had stains on it. The bathroom was a good size.”

Aug 20, 2008 by Traci from Vinton, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very Clean. Updated look.
• Dried hair found on shower walls.

“This hotel was very accommodating. We were traveling with 3 teens and one child and had adjoining rooms. The rooms were fresh and the look was updated. All in all the hotel seemed very clean.”

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Amenities at Crowne Plaza Hotel Richmond West, Richmond

Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub CD Player Coffee Maker in Room Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Exercise Gym FAX Free Newspaper Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Phone with speaker Pool Porters Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Video Checkout

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