Crowne Plaza Hotel Melbourne-Oceanfront

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User Reviews for Crowne Plaza Hotel Melbourne-Oceanfront, Melbourne

Average User Rating: 1.0 Cleanliness:[7.0] • Staff:[5.0] • Location:[10.0] Based on 1 user ratings

Sep 25, 2009 by Sandra from Philadelphia
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[10]

• Pool, view, bar staff.
• Front desk staff, room hallway.

“The Hotel reception staff was extremely rude and degrading to my family during our entire stay. My husband and I were staying in the South tower. Noise seems to travel there. Every time anyone made noise, the complaint was instantly placed onto my brother in law's room. He got married over the weekend at this hotel. It was a destination wedding and we had booked 50 people into the hotel. They showed their appreciation by calling the police on the new bride and groom to have them evicted on their wedding night. But only after the wedding was paid. Most of the guests had to leave on early flights and went to bed promptly, including the bride and groom. It was unnecessary actions taken by the hotel. After much negotiation with the police they were able to stay. It is difficult to have 70+ people leaving from a wedding and not create some noise. If they expected all of the guests to be completely silent maybe they should not be planning weddings that end at 11pm. Most of the noise was coming from the Turtle Nest Bar, not the guests of the wedding. So I guess if you are spending money at the hotel bar you can make as much noise as you like. My family and I are disappointed that the hotel ruined this special night for our family.-The rooms were much smaller that I had anticipated from the photos. When you enter the room you are greeted with a long narrow hallway that makes it difficult to bring luggage into the room.”