Holiday Inn Ixtapa

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User Reviews for Holiday Inn Ixtapa, Ixtapa

Average User Rating: 1.0 Cleanliness:[1.0] • Staff:[1.0] • Location:[1.0] Based on 1 user ratings

Jan 8, 2008 by Rich from Seattle
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing Positive to report! Horrible Hotel!
• Dirty, over priced, run down, out of the way and expensive.

“First noted how far off the beaten path and away from the beach. As we settling in we found the sink did not have water. We called maintenance who eventually disassembled the sink to find the calcium build up deposits were so heavy it had blocked the spouts opening. As we prepared for bed that night we noted several cigarette burn holes in the bed comforter. We flipped over the comforter and found it was disgustingly dirty with large smudges of what looked like dried blood and feces. Housekeeping was called, however never showed up after several request with new clean replacement. The next morning my fiancé and I woke up discovering dozens of red splotches on our arms and legs, which we can only assume were bed bugs. After a 15-20 minute walk we found ourselves attempting to access the beach through one of the hotels on the beach. We were immediately approached and informed the beach access was for hotel guest. As we strolled down the beach we attempted to get a drink/food at several of the hotels and found that they were all inclusive and did not accept payment by cash or credit card. We only found one hotel which was a mix of all inclusive and regular option, who allowed us to buy a drink/bite. Heading back to the room we took the elevator (which was broken and would only stop on select floors) and noticed maids cleaning another room. We noticed a large open room which looked like a magnificent suite. We soon realized that we had been jerked around and in a standard room. Okay we move on and decided to catch some rays by the pool. We were then entertained by a local family removing their baby's diaper and washing the little boy's behind in the pool! We met a couple who were staying at the Las Brisas. Began talking about how horrible our hotel was they were both astounded by our story. When we mentioned what were paying, they reluctantly informed us they were paying the same for a beautiful, ocean view, suite which was “all inclusive”. They had also traveled in Mexico extensively and found their hotel was one of the best they had ever stayed at. When we woke the next morning we found the water supply line to the hotel had broken and then entire hotel was without water. At this point we could no longer be surprised, simple shook our head and called our new friend, the maintenance man, who we were getting to know so well! Water was restored later on in the day with minimal pressure. After we had returned from our activities the following day I noticed one of the bed side lamps wouldn't come on. I pulled out the night stand and found it was unplugged from the wall. Seemed simple enough to plug back in, however as I inserted the power plug into the wall receptacle, blue sparks began to fly, a small little explosion occurred and all went dark. It was time to call the maintenance man again. Our buddy came back to the room and found the wall socket wiring was shorted out, however he carefully plugged in lamp and left the room.”