Philadelphia/West Chester Microtel Inn & Suites

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User Reviews for Philadelphia/West Chester Microtel Inn & Suites, Philadelphia

Average User Rating: 1.0 Staff:[1.0] • Based on 1 user ratings

Sep 30, 2009 by Tammy from Medford, OR
Overall Rating: 1
Staff:[1] •

• Shuttle van drivers were very courteous and helpful.
• Managers and staff were rude and pathetic.

“This is the first review I have ever written and I am an international traveler who travels a great deal. We were left standing at the airport for nearly an hour while waiting for their shuttle service. We made 3 calls to them to inquire. That is not what really made me blow my top. On the last call, A staff member stated that I had never called them! When I cited the times I had called (as logged in my cell phone) he stated, you did not call, thus, pretty much calling me a lier. He continued this outrageous behavior during my check-in. I guess he didn't understand English on my prior calls! When I called the manager to report my outrage at the way his staff treated me and the one-hour wait at the airport, he pawned me off to yet another staff member who also didn't really care. This hotel could care less about their patrons! I will however pay compliments to their shuttle drivers. They were very courteous and helpful. Perhaps they should promote them into customer service.”