Amstelzicht

Photos of Amstelzicht, Amsterdam

• Add your own photo of Amstelzicht

User Reviews for Amstelzicht, Amsterdam

Average User Rating: 1.0 Cleanliness:[1.0] • Staff:[1.0] • Location:[6.0] Based on 1 user ratings

Jul 6, 2006 by andrew wilson from cambridge, MA, USA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• I liked the location, on the Amstel River, though our room faced a dirty courtyard.
• I disliked the rudeness of the staff and the dishonesty, viciousness, and mendacity of the owners.

“This review deals with the Hotel Amstelzicht. I stayed there for 3 nights last August (2005), and left because of a number of problems, including an amazing incident of barefaced rudeness. Unfortunately, I had signed the American Express receipt at the beginning of the stay, and because of this technicality the hotel was able to keep my entire payment, almost two thousand dollars. Here are my notes, exactly as I jotted them down on the day I left the Amstelzicht. "Hallways worn, tired, almost dirty, carpets getting threadbare (a hall window is cracked on the second floor landing); the room was not entirely clean (dark bedspread couldn't disguise hairs of earlier guests); I had to ask for a new roll of toilet paper on the first day, since the last one was at its end; noisy courtyard overflowing with garbage; every night, muffled bass dance beats from the Hoff van Holland, backing the other side of the courtyard (entrance on the Rembrandtplein) starting at about one or two and ending at 4:30 AM); curtains and drapes ineffective at screening light from sky rise apartments at side of courtyard; staff discourteous, almost contemptuous, co-owner laughed at my complaint of rudeness by another co-owner, refused to apologize, corrected me though he was not present for the incident and implied I was lying -- then said he intended to charge entire two weeks on my American Express card though I was turning in my key and leaving after three nights; after which he was reluctant to give me a receipt. He refused to discuss the matter further, and when I said I would take the matter up with customer service at American Express, he laughed and said, "Yes, do that." Other quotes: "The room is fine. The noise does not come from the hotel so the hotel is not responsible." Also, "Maybe you would prefer a big hotel with a hospitality director." Beware: this is not so much a hotel as a warehouse where you are stored in a featureless box with a kitschy painting and a worn down carpet above a noisy and dirty courtyard. There is little warmth or comfort or character -- even the entrance hall is cold and institutional (entering the Hotel Amstelzicht is like walking into a public high school or a prison)." I am absolutely sickened by my experience and cannot recommend the hotel.”

Amenities at Amstelzicht, Amsterdam