Holiday Inn JFK Airport

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User Reviews for Holiday Inn JFK Airport, Jamaica

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Aug 6, 2008 by Farhana from Williamsville, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• None.
• Dirty, unorganized, delay in response, inefficient receptionist, delay in shuttle.

“I had a very bitter experience in this hotel. It was dirty, old, malodorous, unorganized, delay in response, inefficient receptionist, delay in shuttle, unfriendly room service and worst food at the restaurant. I will not recommend anybody to go there.”

May 8, 2008 by Tynisa from Hollywood, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing at all.
• Location, clientele, receptionist.

“This hotel was absolutely horrible!”

Apr 24, 2008 by Sherry from Syracuse, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Comfortable of bed, convenience of shuttle to/from airport.
• Doors not on slow release, slamming all night; bath with stopper, shower only.

“Very good location for JFK travel, free shuttle, pleasant staff, excellent food in bistro although bad service, noisy interior doors of guest rooms slamming all night, no slow release mechanism.”

Mar 21, 2008 by Heather from Bangor, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• It had a nice lobby.
• No free breakfast, you needed to pay for it.

“Overall it was nice, and comfortable. The bed was very relaxing. The only thing is that you didn't get a complementary breakfast with your purchase which I feel is unfair and should be offered at any hotel. Overall it was a good night's sleep.”

Jan 8, 2008 by Janet from East Falmouth, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good size room, comfortable bed.
• Outrageous charge for computer use in lounge, walls not sound proofed enough.

“Clean, convenient, very friendly staff. Not sound proofed enough between rooms and high charge for public internet in lounge. Mediocre food in Bistro.”

Jan 1, 2008 by David W. from Fayetteville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Easy access to the airport.
• Dinner order through the hotel room service was very expensive.

“Great hotel.”

Nov 30, 2007 by Kamila from Los Gatos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Layout of the room and its spaciousness.
• The bathroom didn't have enough light.

“Clean, roomy, convenient and not prohibitive.”

Nov 7, 2007 by Randy from Altoona, PA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[5]

• Location and parking.
• Staff.

“The hotel was fine.”

Oct 29, 2007 by James from Incline Village, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great showerhead and water pressure! Convenience to the airport, and staff was pleasant and agreeable.
• Older facility is a bit tired and rundown.

“It was fine for what we needed. A stopover for one night.”

Oct 12, 2007 by Steve from Southampton GB
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[3]

• The assistant was the only person who appeared to care about the customer.
• This hotel is shabby. Disgusting for a holiday inn. Poor value, poor service.

“This is the worst holiday inn I have stayed in and probably rates as one of the worst hotels I have stayed in around the worst for the price I paid. The hotel was shabby, the staff (with 1 exception) displayed little interest in general, the bathroom looked like a cheap b&b offering with just a bar of soap rather than the usual shower gel etc. If this is the standard that holiday inn deems acceptable than that's the last time I use the brand.”

Oct 1, 2007 by Charlie from Everett, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• We got it for a very good price!
• A long way from downtown & the staff wasn't helpful in telling us how to us public transportation.

“This hotel is very good for people flying into/out of JFK. It is a long way from downtown NYC and the staff wasn't very helpful in assisting us on how to use public transportation to get downtown using it. Their suggestion was to use a $55 60 taxi.”

Sep 22, 2007 by Mary from Edgewater, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Availability to airport with great transportation to and from. Quiet room and good service from personnel.
• No problems.

“Even though in congested area, hotel maintained quiet clean and service excellence.”

Sep 20, 2007 by Michael from Honolulu, HI
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[6]

• Well appointed.
• Inconvenient location.

“Great price deal.”

Sep 11, 2007 by Eve from Oakland, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[8]

• It was close to public transportation.
• The staff was rude.

“The chairs in the room were dirty, the rugs on our floor were old and smelled and the furniture was shoddy & old. The shuttle bus driver was rude wouldn't answer my mother or I when we asked how often the shuttle bus ran, the check in staff was also rude not friendly & had an attitude. We ended up having to change rooms on our last night of a 6 day stay because our room started leaking water from the ac above the ceiling, the only high point was the housekeeper the only nice person & the fact that we were native New Yorkers and was able to have fun outside of the hotel, Don't stay here.”

Sep 8, 2007 by Barbara from Ottumwa, IA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Proximity to airport.
• The bathroom floor had not been cleaned.

“The lobby was clean and the bed was comfortable. I was surprised, given the price of the room, that a fee was required for internet usage. Shuttle service to the airport was great.”

Sep 7, 2007 by Yen-Ching from Honolulu, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel offers free shuttle to customers. It is very convenient.
• When I call the hotel's service line in order to confirm something, their attitude is unfriendly.

“Although their customer service is unfriendly on the telephone, their customer service is friendly and helpful in front desk.”

Sep 6, 2007 by Ranganath from Dallas, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

• The hotel management is so poor. They took 1 hour to allot the room.
• Poor.

“Very poor service. Air conditioning was not working.”

Aug 30, 2007 by Tom from San Francisco, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Airport shuttle runs frequently.
• Got put in an old smoking room.

“This hotel is only useful for staying close to JFK. It's old and the rooms are a bit worn. The airport shuttle runs frequently.”

Aug 30, 2007 by Yolanda from Leavenworth, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• The Japanese gardens were beautiful and all of our room requests were accommodated despite our late check-in.
• It's located in a residential area and not very convenient for shopping.

“The hotel far exceeded my expectations for a 2 star hotel. The room was very comfortable, and most toiletries were provided without having to ask. The service was excellent-every employee, from the security guard in the parking lot to our housekeeper, to the pool attendants, to the front desk, was warm, helpful, and had a smile for you. The Japanese gardens beside the pool and the pergola that ran the length of the hotel provided a serene environment. You would never know you were right next door to a major airport! The one drawback was the residential neighborhood it was located in. Unless you wanted your hair or nails done, shopping options were very limited.”

Aug 28, 2007 by Candise from Longwood, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The room was clean also the bathroom- also quiet considering highway is close.
• Common areas are neglected - transportation to and from jfk/ bus is on its last leg.

“The 10 min bus ride from hotel to joke is very long due to traffic. it took 30 min. the front desk needs to communicate this to customers. Also the hotel in a crumbling state on the exterior.”

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Amenities at Holiday Inn JFK Airport, Jamaica

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool

Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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