Holiday Inn Buffalo Amherst

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User Reviews for Holiday Inn Buffalo Amherst, Amherst

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Nov 18, 2009 by Stephanie from Port Perry,Canada
Overall Rating: 9

• Friendly staff.
• Too noisy.

“Hotel was clean and great staff.”

Nov 17, 2009 by Manny from Mississauga,NH
Overall Rating: 9

• The pool was nicely heated, large, clean, and new looking.
• Does not come with free breakfast.

“The front desk staff was friendly, the check in check out process was fast and painless. The pool and workout area looked new, the pool was nicely heated.”

Oct 15, 2009 by Tanya from Toronto,Canada
Overall Rating: 10

• The location of the hotel was perfect. Lots of restaurants and shopping were nearby.

“The room was immaculate, quiet and comfortable. The linens were great and the shower was nice and hot.”

Oct 15, 2009 by Amanda from Dellroy,OH
Overall Rating: 8

• Friendly staff and swimming pool/spa.
• The restaurant service was slow & breakfast food was not very good.

“Friendly staff, convenient location, bed was very comfortable and room was clean. Great size swimming pool and spa.”

Aug 18, 2009 by Manish from St Louis,MO
Overall Rating: 3

• Nothing in particular
• Look under recommendation

“Old hotel, Old worn out carpets, rooms were small, microwave in lobby not working, extra charge for microwave and fridge, 2 beds charge extra. Dissapointment for the entire family.”

Aug 15, 2009 by Bob from New York,NY
Overall Rating: 9

• Fantastic mattress.

“Hotel was in convenient location and just off highway. Nice and clean facilities.”

Jul 28, 2009 by Ed from Allen Park,MI
Overall Rating: 7

• Nice hotel.
• They wouldn't give me rooms with 2 queen beds. Just 1 king.

“The staff was kind and accommodating.”

Jul 27, 2009 by Dennis from Erie,PA
Overall Rating: 9

• Friendly staff. Very nice pool.
• Would have been nice to have a free continental breakfast.

“If I could always get this priceline price I would stay there every time I go to Buffalo. Very friendly staff, clean, good but pricey restaurant, location good for our needs.”

Apr 1, 2009 by PB from Silver Spring,MD
Overall Rating: 8

• Cost and cleanliness.
• Thin walls, shady parking in back lot felt a little unsafe.

“An easy place to stay. Remodeled rooms exceeded my expectations. The walls/doors are thin, so it's not that quiet.”

Jan 1, 2009 by Kelly from Erin,Canada
Overall Rating: 9

• Clean and spacious.
• Hard to turn left out of parking lot across very busy road with no options.

“Very clean bathrooms, nice linens.”

Sep 25, 2008 by sam
Overall Rating: 6

“Renovated average old hotel.
AC was not working properly, not upto the level of some of the newer Holiday Inns. Good for 2 stars. Good location.”

Sep 9, 2008 by Buddy from Crozet, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] •

• Pool looked nice, some staff proved extraordinarily helpful.

“The overall condition of the hotel rooms & common areas was a bit rough around the edges but definitely acceptable. The free airport shuttle was a great service. I did not use the pool, but from what little I saw it looked pretty nice and would probably be a major plus for people traveling with kids. The high and low points were with the staff. I had a family function to attend and on the day I realized I forgot to pack a tie or cuff links. The guys at the front desk that morning assisted me and could not have been more helpful. I was truly astounded by help. In contraction with my experience the next day with another manager who seemed reluctant to do anything ingratiating without a hassle. Maybe he was just having a bad day, but I sensed he might be that way all the time. Overall I'd say that if you need to be in the Amherst area, this is a fine place to stay.”

Sep 5, 2008 by Ritu
Overall Rating: 5

• Rooms.
• Lobbies.

“Average.”

Aug 16, 2008 by Jim from Toronto, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Quirt and spacious clean room.
• Turning left coming out of the parking area.

“Good location, clean and quiet hotel.”

Aug 14, 2008 by Ruth from Monaca, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• The rooms (2) we had were very dirty and run down.

“I have stayed in many hotels over the years in the military and as a civilian. This hotel was one of the worst I have been in. I would rate it as a 1 star at best. There were long black hairs in our bathroom, on everything in the room. The showers (we had 2 rooms) had mold in them. Very low quality bathrooms. The Jacuzzi was very dirty. The pool has broken pieces of pipe coming out of the side. Thankfully we had a nice time at the falls but I would never go back to that hotel again.”

Aug 11, 2008 by Sandra from Marysville, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room was very attractive and appears to be newly remodeled.
• The hallways and doors appeared to be old and the carpet in the hall did not match the decor.

“We were very pleased with our room. It was decorated very attractively. It was very clean and spacious. The service was very warm and friendly. The only negative we noticed was the hallway had worn carpeting that didn't match the decor. The doors appeared to be older and didn't equal the quality of the room. The location was in a safe area and very convenient for restaurants and major highways. We would definitely stay there again and recommend it to others.”

Jul 10, 2008 by Mukesh from San Jose, CA
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[8]

• None!
• The front office staff was rude to me when I complained regarding a non-working toilet flush. Took me 3 requests before somebody came to fix it.

“The front office staff was rude to me when I complained regarding a non-working toilet flush. Water was running one whole night and day before any action was taken. Took me 3 requests before somebody came to fix it. But next day I noticed the chain of the flush was broken. I complained to the front desk and asked to be compensated for the inconvenience. However, I was told there would be no way they we do that!”

Jul 8, 2008 by Bin from Phoenixville, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] •

• Clean, nice swimming pool, two queen beds per room.
• No elevator for this two story building makes it difficult to move luggage's for family travelers.

“NA.”

May 25, 2008 by Maureen from Lakewood, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great value for the price.
• Difficult to carry luggage upstairs without elevator.

“This hotel was a great value for the price. The staff was friendly, the rooms were clean and comfortable, and the location was very convenient. Wireless internet availability throughout the hotel was very helpful. There are no elevators, so staying on the 2nd floor is a hassle when you have a lot of luggage. Overall, I was very pleased with my stay and would recommend this hotel to others.”

May 17, 2008 by Teddylee from Summerfield, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good location.
• Very small bathtub and terrible room service.

“Would not want to stay again. The room was ok for a 1-2 star hotel. Did not receive fresh toiletries or get a cleaned bathroom the next day, just emptied the trash can and made the bed.”

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Amenities at Holiday Inn Buffalo Amherst, Amherst

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Coffee Maker in Room Copy Service DVD Player Desk with lamp Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Indoor Pool Iron Laundry/Valet Services Modem Lines in Room Multilingual Pool Radio Restaurant Room Service Safe Deposit Box Satellite TV TV Remote Control Television with Cable Vending Machines Wake-up Service

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