Candlewood Suites Philadelphia Mt. Laurel [Mount Laurel, NJ]- Hotel Reviews - MyTravelGuide.com


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Candlewood Suites Philadelphia Mt. Laurel

4000 Crawford Place, Mount Laurel, NJ
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User Reviews for Candlewood Suites Philadelphia Mt. Laurel, Mount Laurel

Average User Rating: 7.5
Overall user rating
Cleanliness:[8.0] • Staff:[7.5] • Location:[8.0]
Based on 89 user ratings

Oct 1, 2009 by James from Rowlett,TX
Overall Rating: 8 Overall user rating

  • Very comfortable beds.
  • Poor water pressure.

“Nice beds with a recliner chair, this is a good hotel for the business traveler to unwind in. The water pressure here is low, but capable of rinsing thick hair with a little effort. The Kitchen area has very little counter space and the room is a little smaller than the competition has, but I cannot say strongly enough, what a comfortable bed.”

Aug 5, 2009 by Jan from Tully,NY
Overall Rating: 5 Overall user rating

  • Good price for a room with a kitchen, comfortable bed, plenty of space.
  • Found roaches in room I booked but they moved me to a different room.

“Big motel in a quiet area and 2 restaurants in walking distance- Cracker Barrel and Chili's. Comfortable bed with plenty of space. Found roaches in the room I booked but staff moved me right away.”

May 20, 2009 by William from Worcester,MA
Overall Rating: 9 Overall user rating

  • Quiet and convenient.
  • No comment.

“This hotel is quiet and convenient.”

Nov 6, 2008 by Anne
Overall Rating: 7 Overall user rating

  • Price and location.

“This is the 2nd time I've stayed here. First time the toilet got stopped up and no one was available to fix it. This time the lights by the bead didn't work and again there was no to fix it.”

Nov 1, 2008 by Robert
Overall Rating: 2 Overall user rating

  • The internet access was dial-up and didn't work most of the time.

“I had an unpleasant stay from check in until check out. The internet access is antiquated. The dial-up modems should be replaced with wireless, as most other hotels offer now. The dial-up access was unreliable and not compatible with my laptop. Staff assistance was nonexistent. There wasn't a TV channel guide in the room. Three days of flipping through channels became frustrating. The hotel was reluctant to return my cash deposit when I checked out, although I had not purchased any incidentals. The desk clerk claimed she had already returned the deposit, which she hadn't. It probably went into her pocket. The nonsmoking floor reeked of stale cigarette odor. Being a nonsmoker, the smell was offensive and quite unpleasant.”

Jun 30, 2008 by Daniel (. from Plano, TX
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[7]

  • The accommodations and the full sized fridge.
  • No room service until the end of the week, so trash can filled up quick.

“I've traveled all over the US and this is the first time I've stayed at Candlewood Suites. It would easily be one of the cleaner and more comfortable extended stay type hotels I've visited.”

May 29, 2008 by Rob from Canton, OH
Overall Rating: 4 Overall user rating
Cleanliness:[1] • Staff:[7] • Location:[8]

  • Location.
  • Ants in bathroom; holes in bathtub.

“Hotel was ok. I feel this room was the problem not really the hotel.”

May 6, 2008 by Kathy from Willingboro, NJ
Overall Rating: 10 Overall user rating
Cleanliness:[8] • Staff:[10] • Location:[10]

  • Quite, Clean, it was easy to relax and feel safe.
  • Bed was too soft.

“One of the best I had ever stayed at. Can't stress enough how clean it was and how friendly the staff was.”

Apr 22, 2008 by Lewis from Bethesda, MD
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Kitchenette, self-service convenience shop.
  • Hard to find from Rt 73.

“Extended-stay studio suite, well-tuned toward the needs of budget business traveler - includes free gym & laundry, self-service convenience shop. Good location close to NJ turnpike, I-295, Rt73.”

Apr 13, 2008 by Craig from Philadelphia, PA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[8]

  • Quiet and comfortable.
  • No signs (little difficult to locate).

“Hotel was clean; customer service was informative and helpful. Rooms where clean and bed where comfortable. Really enjoyed my stay.”

Feb 20, 2008 by Michelle from Hampton, VA
Overall Rating: 1 Overall user rating
Cleanliness:[1] • Staff:[1] • Location:[7]

  • Had a full size fridge.
  • Everything.

“When I drove up to the hotel I passed some pretty well known hotels and thought, 'this will be nice', but I WAS WRONG! It was the only hotel that had their outside lights off so unloading the luggage was very uncomfortable at night in the dark. I brought my luggage in on a cart that would barely roll. While walking down the hallway I was greeted by a fresh aroma of cannabis and loud music. The room was dirty, towels dirty, bed/furniture dirty! It was really cold and the heat wasn't all that great. I called the front desk for some blankets and I Quote, "We don't have any extra blankets, but I will call you back if I find an empty room that I can take a blanket from. NO CALL BACK! FROZE! The carpet between bathroom and room was chewed up and a nail was hanging out. They only had VHS movies to rent and I think Power Rangers was the best one they had. Didn't get any maid service the next morning but that was probably good due to the fact I might have been missing a few things afterwards. Please don't stay here if you care about your personal hygiene or wellbeing.”

Nov 29, 2007 by Herbert from Bayside, NY
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very clean, very close to everything.
  • Street sign at night hard to spot.

“We enjoyed our stay.”

Oct 30, 2007 by Fernando
Overall Rating: 10 Overall user rating

  • Comfortable bed, quiet surroundings and full amenities.

“The rooms weren't rooms, they were efficiencies! What a pleasant surprise. It was clean and comfortable. The added benefit of the free internet was icing an an already delicious cake!”

Oct 30, 2007 by Mitch from Holbrook, MA
Overall Rating: 7 Overall user rating
Cleanliness:[10] • Staff:[6] • Location:[7]

  • Close to the highway. Safe area of town.
  • My room deadbolt did not work.

“I would stay at this hotel again just not this room. My dead bolt would not close it did not line up with the door. 2 lights were burnt out and the room was hot the cooling system was not working. It was cool outside so I opened the window and slept that way. When I asked about getting the lock fixed they said the person only works in the day time and they would come by @ 8 am. They did not come by so I reminded them when I checked out @ 11am. If I was really worried I would have asked for another room. I liked the hotel they had free internet and free laundry. The bed was brand new so were the sheets and covers the room was very clean and the maids seemed to be working very hard.”

Sep 19, 2007 by Mark from Smiths Falls, ON CA
Overall Rating: 5 Overall user rating
Cleanliness:[3] • Staff:[2] • Location:[8]

  • Size of room.
  • In poor repair.

“Although clean, hotel was in poor repair.”

Sep 19, 2007 by Stan from N. Myrtle Beach, SC
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Everything.
  • Nothing.

“Comfortable, clean, reasonable, and convenient.”

Sep 18, 2007 by Jacqueline from Bronx, NY
Overall Rating: 9 Overall user rating
Cleanliness:[7] • Staff:[7] • Location:[7]

  • I loved the room and especially the bed. It was better than my bed at home. And free videos rentals & the idea of the Wednesday Grill for the guests.
  • I would have liked there to be a computer available for the guests to log on to.

“I loved this place. It surpassed my expectations. They even gave us free complimentary soda. The full kitchen was great and we actually did cook in the room. If you go on a Wednesday you get free good from the grill.”

Sep 13, 2007 by Vincent from Highland Lakes, NJ
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[7] • Location:[8]

  • Convenient to have refrigerator, stove, sink, and microwave in room.
  • Front desk is not always manned.

“Convenient location off Rt. 295 and TPK. Spacious room, comfortable bed, VCR/DVD player. No restaurant but cracker barrel is nearby as well as other restaurants. Great value for the money.”

Sep 6, 2007 by Rb from Suffolk, VA
Overall Rating: 7 Overall user rating
Cleanliness:[6] • Staff:[6] • Location:[9]

  • The convenience.
  • Cleanliness.

“We stayed at this hotel during the Labor Day weekend and experience staffs were not working. We had to wait for linen when we arrived and the carpet in the room was grossly filthy. We walked in with white socks and after walking around the room the socks were literally black. I had to throw them away. There was no washing that could clean those socks. We actually went out to the store to purchase flip flops or sandals of some sort because we didn't want to walk on the floor with our bare feet. We had to change rooms after unpacking our belongings because our air condition was broken and there was no remote for the TV. We were moved into a handicap accessible room where the racks in the closets were very low and my dresses hung on the floor. I didn't want to complain because the room was bigger in size than the one we were originally in. My expectations for this hotel were much higher than what the hotel actually offered. I was disappointed, but I determined to make the two day stay as pleasant as possible.”

Sep 3, 2007 by Craig from Philadelphia, PA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The barbeque grill.
  • Have no complaints.

“I visited this hotel b-4. Deliberately planned my great adventure trip around this hotel even though I could've stayed at a closer hotel. I was about 40 minutes each way) well worth it. Kids loved it too!”

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