Sheraton Crossroads Hotel

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User Reviews for Sheraton Crossroads Hotel, Mahwah

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Aug 22, 2008 by Frieda from Lakewood, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was great, rooms are being upgraded nicely.
• May be due to upgrade, but soundproofing to hallway was bad, very noisy in halls and you heard it in the room.

“Wonderful, we keep coming back.”

Aug 13, 2008 by Andy from Towson, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were nice; conference was fun, overall a great experience.
• It was fine.

“3.5 stars nice at a great price.”

Jul 25, 2008 by Virginia from Hazleton, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Convenient to highways for continued travel.
• Room was smaller than other room we stayed in.

“Hotel is on the top 6 floors of a 26 story building. Approximately 35 miles to NYC. Convenient to I287 - NY Thruway - Route 17. Public areas and room were very clean.”

Jul 22, 2008 by Michael from Brooklyn, NY
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very close to highway.
• Was construction on next floor early morning.

“Nice place very good for sleep over on way.”

Jul 19, 2008 by Nicole from Harriman, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very spacious, friendly staff, deluxe room.
• Turkey vultures, slamming into the window in my room.

“Very nice view, clean and tidy rooms, hotel staff very nice, room service excellent, I would tell my friends and family to stay at this remarkable lovely hotel.”

Jul 14, 2008 by Sheldon from Mountain Top, PA
Overall Rating: 6
Cleanliness:[10] • Staff:[2] • Location:[10]

• Very convenient location for me.
• Front desk staff was a bit arrogant.

“No complaints other than the front desk. When I arrived, there was no one at the desk to check me in. After waiting about 4-5 minutes, one of the front desk personnel came out and walked by me. I asked her if anyone was working, and she told me sorry, I get off at 11. Not really what I want to hear after traveling all day to get to Mahwah.”

Jul 7, 2008 by Darryl from Allison Park, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Sheratons are great! This was no exception.
• It was all good.

“Great hotel with friendly hotel personnel. The room was spacious and deluxe. My family and I enjoyed our short stay. And were please to have stayed at this hotel. I recommend the hotel and think that anyone staying there will be satisfied.”

Jun 1, 2008 by Esther from Airmont, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The grounds are beautiful and impressive.
• I was given a small room because I was traveling alone.

“The Sheraton Crossroads is a beautiful hotel and fit the needs I had of getting away to have a quiet and relaxing stay.”

May 28, 2008 by Annie from Marlboro, NJ
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[4]

• If in the hotel no place to sleep, how can we have good word to say?
• Be a hotel they don't have place and quiet environment to sleep.

“Because the bed only can squeeze 3 people. They don't even have an sofa which can sleep with. Only have one more pillow and one more blanket. One of my kids no place to sleep. In the morning someone keep crying on the hall way for several hours. No one to stop. We leave the hotel as early as possible.”

May 23, 2008 by David from Meriden, CT
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[6]

• Good breakfast.
• Room had no TV and bed was a fold-out couch! Would not give me another room.

“The hotel put me in a room with no TV (TV was removed because it would only play adult movies). I was given a free breakfast for the inconvenience. When I arrived to the room, the bed was actually a horribly lumpy fold-out couch. I called to ask for a room change, but was told there were no other rooms. I was surprised because there seemed to be very few cars in the parking lot. Very disappointed.”

May 13, 2008 by Darryl from Allison Park, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was wonderful!
• No free internet.

“Wonderful hotel. Quiet, clean and simply a wonderful Sheraton experience.”

May 3, 2008 by Mohit from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Well maintained, well equipped to work in, cheerful staff.
• Chairs in the rooms are not the best for long periods of working at the desk.

“Great location, view, and staff. Comfortable rooms. A sense of space all around.”

Apr 30, 2008 by Emily from Rochester, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[10]

• Very convenient location to where I had to go.
• Very outdated, a little dirty, loud because of a prom and lacrosse players, difficult to find.

“Overall it was a good experience, just in my opinion not the best hotel I've ever stayed in.”

Apr 22, 2008 by Maria from Tewksbury, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool was heated nicely.
• Everything was great.

“This hotel was wonderful. We only stayed one night, but will definitely be back.”

Apr 13, 2008 by John from Manahawkin, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[8]

• Cleanliness, upscale ness, convenient location.
• Absolutely hated the unavailability of carts to transport luggage during our late arrival and how the bell staff hid them when they were on duty.

“Excellent accommodations, parking a bit remote, lack of bell carts when the bell staff was not on duty, bell staff made carts inaccessible when they were on duty. Beautiful hotel though!”

Apr 9, 2008 by Cathy from Apex, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Clean, great customer service.
• A bit out of the way.

“This is a lovely hotel with great amenities.”

Apr 3, 2008 by Gary from Sandy, UT
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[7]

• Modern, well appointed clean hotel with resort feeling.
• The night clerk that greeted us was unfriendly and unhelpful.

“This is a nice hotel that is set up to handle business conferences. That seems to be the obvious target market. The rooms were nice and well appointed what you would expect for a 4 star rated hotel. If you have to stay in Mahwah NJ or the nearby area, this is a good option.”

Mar 30, 2008 by Johan from Great Barrington, MA
Overall Rating: 7
Cleanliness:[4] • Staff:[6] • Location:[7]

• Lousy bar, very bad parking, no character.

“Parking was bad because of a conference, at least 5 min walk to the front door. As mentioned above, a very small (7 seat) bar, not in line with other Sheratons I have stayed in. Sort of sterile.”

Mar 21, 2008 by John V. from Oak Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice, comfortable, clean room; pretty location, views.
• Handsome building, but outsized for a beautiful valley which I used to love for it's uncorrupted openness.

“Handsome building, but more appropriately located in the downtown area of a medium-size city, in an attractive location in a foothill valley of the Catskill Mountains. Well kept, clean, comfortable rooms with an attentive staff. Convenient to the usual suburban amenities (shopping malls, fast-food restaurants), at the crossroads of NJ route 17 and the NY State Thruway. Picturesque elevator ride to guest rooms. In-house facilities (pool, restaurant, bar) not utilized, but looked real nice.”

Mar 5, 2008 by Al from East Stroudsburg, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[10]

• Convenience.
• No microwave or fridge.

“The hotel was in a convenient location I was there for 3 nights and would have like a microwave and fridge.”

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Amenities at Sheraton Crossroads Hotel, Mahwah

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services