Sheraton Long Island Hotel

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User Reviews for Sheraton Long Island Hotel, Hauppauge

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Jan 4, 2010 by George from Royal Palm Beach,FL
Overall Rating: 3

• Not much, price was good.

“No refrigerator in room. Ice machine on second floor was broken for almost all of my stay (broken 4 days). I told the staff at the reception desk 3 different times on three different days about this, including the large puddle under the machine that kept growing. Pool was not supervised, dirty common areas and elevators were not cleaned. Nothing was free. Internet in room was pay.”

Nov 19, 2009 by William from Flushing,NY
Overall Rating: 8

• Cleanliness of room.
• Inadequate electrical outlets for computer equip. TV difficult to understand.

“My experience was good. I informed the manager upon my departure of the difficulty in operating the TV. Need to have instructions available to figure out how to get LOCAL programming. Inadequate electrical outlets for computer equip. Had to pull bed away from wall to reach a very loose socket!”

Sep 10, 2009 by James from Triangle,VA
Overall Rating: 3

• The resturant had good food.
• Most of the staff was not helpful.

“This hotel was listed as 3 1/2/ stars. it clearly isn't. The building is old. The rooms were dingy. The beds were uncomfortable. The carpet seemed slightly damp and musty. The rooms I was given were listed as non smoking, but clearly had been smoked in. It took 1/2 can of Lysol in each room to get rid of the cigarette smoke smell. The wired Internet in my room was not working, and the technician that the desk sent up was a porter who didn't know how to do anything besides plug in a new cable. I spent 45 minutes on the phone with the Internet provider's tech support and still could not get the service running. The hotel screwed up my reservation, checking me out two nights early. When I spoke to the front desk about it, it took 45 minutes to resolve the issue, and I had to be moved to a new room.”

Jul 27, 2009 by Tracer from Cincinnati,OH
Overall Rating: 9

• The beds were great.
• Coffee shop was closed during my entire stay.

“Overall excellent hotel. I would stay there again.”

Jul 26, 2009 by Sherry from Gainsville Florida
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[2]

• I survived.
• Sheraton should be Ashamed!

“This hotel is rated 3.5 stars. I was able to get this room reasonably cheap. Upon entering the room, we quickly noticed that the carpets were filthy and it smelled like mildew. The bathroom is in desperate need of remodeling, the paint job in the room is in serious need, etc. The only thing that actually looked ok was the beds. They were fluffy and nice. Had I paid the regular rate I would have been furious. Whoever assigns star ratings obviously never stayed in this hotel, because it was just flat out? I had to double-check the main entrance to make sure I was at a Sheraton because I have never seen one in this poor condition and I am a frequent traveler. I have never had a problem with hotels. Sheraton should be ashamed to claim this as one of their chain, because I know I will now think twice about trusting Sheraton after this horrifying experience. Marriott will be my choice from now on.”

Jul 24, 2009 by Pam from Hartsdale,NY
Overall Rating: 7

• We took advantage of the in-room coffee maker. The Starbucks coffee was satisfying.
• The jacuzzi was barely a whirlpool. The weak jets were useless.

“The hotel is very large but there were few people around. There is adequate staff. There is a shop in the lobby which sells many necessary items. The pool and whirlpool are open until 10 pm.”

Jun 30, 2009 by Michael from Corinth,TX
Overall Rating: 8

• Clean, comfortable and
  convenient.
• Parking, access to room from parking lot.

“This hotel met all my needs. I would stay here again!”

Jun 27, 2009 by Richelle from Hope Hull,AL
Overall Rating: 8

• The room was very clean, the restaurant was great, although expensive.
• There was no refrigerator or microwave in the room, and the downstairs café was hard to get into they kept it locked.

“Great hotel, good service. Not for those trying to save some cash by eating in the room; it wasn't set up for that at all. The restaurant was great, and open late, although expensive. Altogether a fairly good experience, but a little inconvenient at times.”

May 31, 2009 by Bonnie from Lucama,NC
Overall Rating: 9

• There was a couch in the room.

“Comfortable and
spacious room.”

Mar 1, 2009 by Marialourdes from Syracuse,NY
Overall Rating: 10

• The staff at the registration counter was friendly and helpful.
• I was on the second floor and the elevator was really far!

“The lobby is very attractive, the small restaurant in the area is convenient for late arrivals like mine and my overall experience was very positive.”

Feb 18, 2009 by Steven from Harwich,MA
Overall Rating: 6

• Convenient to our destination.
• Shabby - needs overhaul in lobbies and pool area.

“Okay for low end business travelers - but felt it was used up as a get a way destination - had a large group of firemen who were loud and obnoxious at 2 am in the hallways.”

Feb 16, 2009 by Scott Pempek from Putnam,CT
Overall Rating: 4

• Location
• OLD! Hotel needs major renovations

“If you like old run down 30 year old plus hotels that have not done much in the renovation department, then this is the place for you!”

Feb 14, 2009 by Eileen from Longs,SC
Overall Rating: 6

• Lobby and front desk area was very nice.
• Rooms and bathrooms were done over but very old.

“Hotel was well located for my purposes, clean and friendly. Rooms were tired and old but the public areas were very nice. Ample parking and easy access to all areas.”

Jan 3, 2009 by Michael from New Cumberland,PA
Overall Rating: 9

• Hotel was very convenient for the area I was working in and is adjacent to I-495.
• The prices for dinner at the restaurant are high which may explain why very few guest eat there.

“I was there for 5 days starting the day after Christmas. Hotel was not very busy during this period. Check-in was fast with friendly counter people. I asked if the room had a refrigerator and was told no but she would have one delivered. I kindly declined the offer. The lobby is nice and very open. There is adequate parking in the rear which is close to entrance doors and elevators. My room was on the 4th floor. My room was a typical hotel room; bed, desk, couple of chairs, TV, and separate bathroom. The bed was firm; which I like. The room was clean and the staff visited everyday. My room was on east side and was extremely quite. The hotel does have a bar/lounge; however, only a couple of people were there. Needless to say there is not much chance to socialize unless you bring your own friends or guest.”

Dec 2, 2008 by Jose from Bellingham,MA
Overall Rating: 1

• At least the staff tried to fix the problems.
• The heater was broken in the room. Dirty carpets.

“There were many problems. The halls were dirty, the heater was broken. When we got a new room at 4am, they did not offer to help move our luggage. Next day, the key card didn't work and the beds were not made. We asked for a crib, but they gave us a playpen. The bathroom sink was broken. There was no drain plug for the bathtub.”

Nov 25, 2008 by Barry from Bradenton,FL
Overall Rating: 5

• Rooms were very clean.
• Management did not have a clue.

“I am handicaped. Informed staff at check in. Placed in room furthest from the parking lot and elevators.The elevator was broken for 3 days so I was unable to get to room without requesting assistance each time. Did not place me in another more accessable room. Finally fixed elevator on third day. Management needs education.”

Nov 3, 2008 by Michelle
Overall Rating: 9

• The bedding was wonderful.
• Not enough electrical outlets.

“I would recommend this hotel highly. Clean and elegant feeling throughout.”

Oct 28, 2008 by David
Overall Rating: 2

• Room carpet had hole cut out of it near door.

“Based on the room I had I would not recommend this hotel to anyone.”

Sep 10, 2008 by Steve from Bath, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Comfortable clean rooms.
• Many minor cosmetic flaws in carpet, wallpaper, and decorations.

“Stayed 3 days in Sep 2008. Friendly fast front desk service a+. The restaurant was good (I had breakfast), but expensive 15.99 for the buffet. The room was clean, the bed was comfortable, but carpet needed repair, and the tub drain was slow. Common spaces were clean, but also had minor blemishes in the carpet and decor. The pool and hot tub very nice, clean and in good repair (best part of the hotel). The bar was very expensive (7.50 for a Corona beer), with poor service as I only saw the bartender the one time who then promptly disappeared for more than half an hour. I am undecided about staying here again. Ok hotel, but nothing special.”

Sep 7, 2008 by Carl from Boca Raton, FL
Overall Rating: 4
Cleanliness:[6] • Staff:[9] • Location:[6]

• NA.
• Does not compare to the Hyatt in Hauppauge.

“The lobby looks great and the food was good but the hallways and room seemed to smell musky and in need of an update.”

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Amenities at Sheraton Long Island Hotel, Hauppauge

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Television with Cable VIP Rooms/Services

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