Hilton Southbury

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User Reviews for Hilton Southbury, Southbury

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Jul 30, 2008 by Lisa from Stowe, VT
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[9]

• It has been recently renovated.
• The breakfast offering was weak.

“We were in a room without AC ventilation due to a malfunction. As it was late we did not call the desk but it was very uncomfortable. When we mentioned it in the morning, at check-out, we felt less than comforted by the response. Rooms should be checked prior to service as this has happened to us before in this particular Hotel.”

May 31, 2008 by Miriam from Poughkeepsie, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Friendly staff, Pool opens till late which was great after a long day site seeing.
• We didnt like the view out of the widow since we were looking at the roof not very pretty.

“This hotel is good if you just want to get away for a quick weekend with the kids. There is an amusement park just 8 mins away it was great. If you stay there you may want to check out dottiest diner the food is great breakfast and lunch only.”

Jan 23, 2008 by Phyllis from Jamison, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• Their beds are very comfortable.
• The complimentary coffee pot is usually empty.

“Very nice, all in all. Very convenient off I-84.”

Jan 5, 2008 by Suzanne from Palmyra, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location and responsiveness of staff when complaint received.
• I requested non-smoking at check-in and was put in smoking. Room was small and faced highway traffic.

“If you request a room away from the highway it is very quiet. The location is very accessible from East and West. Breakfast buffet for $10 was very good. Coffee and cookies in afternoon was a nice touch but would have been more welcome earlier in the day. (Not available till 5pm).”

Dec 16, 2007 by Terence B. from Kendall Park, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean looking and smelling rooms.
• Nothing I did not like.

“Great place to stay. Clean, well lit and friendly staff.”

Nov 8, 2007 by Lynda from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was very attractively decorated; furnishings were newer and well maintained.
• Room was not warm enough heat did not seem adequate.

“Very attractively furnished and maintained. Staff was very friendly and professional. Food was very good.”

Oct 31, 2007 by Eva O. from Norwalk, CT
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[8]

• The room was spacious and tastefully decorated.
• The front desk clerk was rude, the bathroom too small and had an evidence of previous guest. (I.e. Lots of hair on the floor and in the bath tub).

“The hotel was recently renovated but it locks warmth and the welcoming feeling. The lobby looks cold with marble floor and dark wood panels at front desk area. There is only couple of chair in the lobby so it is not inviting to gather. One restaurant nearly empty and a bar. There supposed to be a pool but we were not able to find it and did not bother to ask. The room we were in was very spacious and very well equipped for business traveler but not really suitable for a romantic getaway or family. The hotel is too close to the highway. Again convenient for business traveler not so for other travelers. Our second floor room had a charming view of the parking lot and the already mentioned highway. The noise of the highway could be easily heard in the room. At night the drapes somehow muffled the noise enough so it did not create problem with sleeping. The TV remote was very hard to operate, the buttons were getting stuck. The bathroom was small and the make up mirror way too high for average height women. Also bathroom was not very clean and there was some kind of odor. I would not like to return to this hotel.”

Oct 31, 2007 by Phyllis from Jamison, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Comfortable beds with lots of pillows.
• TV channel selection seemed limited.

“Very nice hotel and good staff. Somewhat off the beaten path but easily accessible from the interstate.”

Sep 13, 2007 by Mimi from Canton, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Comfortable, cozy rooms.
• Did not have an exhaust fan in bathroom.

“Comfortable, cozy, and clean hotel rooms. Confidently located right off the highway. Met all expectations.”

Sep 12, 2007 by Thomas from Long Beach, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[7] • Location:[8]

• Comfort of bed and quietness of room.
• Many amenities were not working.

“The CP has real potential however each time I stay there is something wrong. Last trip renovations negatively impacted the stay. This time housekeeping didn't clean the room one day, the pool was too cold to use, on command movie purchase didn't work and a billing error at the end of the stayed left me with a bad impression. From what I've observed they are booked quite heavily for banquets/special functions and perhaps that's their bread and butter. Now they just need to expand their total focus to include their hotel guests.2-Stars.”

Aug 31, 2007 by Peter from North Branford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff helped us find a great local restaurant and even printed directions.
• Check in time was 3pm? and the TV remote was shot.

“This is a very nice hotel and just 5 minutes from Quassy Park. The indoor heated pool was working though the 'spa' was undergoing maintenance. The little things, like stacks of dry towels by the pool really make a difference. The room was great and the staff was friendly and helpful. I will definitely stay here again.”

Aug 3, 2007 by Heidi from Silver Spring, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenient to highway.
• Uncomfortable bed - too soft.

“Bed was uncomfortable. Although the room and lobby were pretty, it seemed very cheaply made. Towels were too small and scratchy like something you'd get in a motel 6. On the way back, we stayed at holiday inn (2 1/2) which I thought was much nicer and quieter than this hotel. I was disappointed.”

Jul 30, 2007 by Christy from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Recently remodeled.
• Bathroom was clean but small and a bit dingy.

“Fine. What I would expect for a 2-3 star hotel.”

Jun 20, 2007 by Peter from Yardley, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Newly redone lobby.
• Noisy air conditioning and leaky shower.

“Recent renovations have made this hotel very attractive on the inside - there wasn't much they could do to improve the plain outside. The renovations, however, left out mechanical improvements. We could not use the air conditioning because the metal door to the dials rattled so badly when it was on that we could not sleep or concentrate. The shower in the room above leaked into our bathroom and clearly had been doing so for some time, given the size of the wet area on the ceiling. The front desk offered no compensation for either inconvenience.”

Jun 11, 2007 by Tim from Cranston, RI
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• The bar - excellent food!
• The restaurant- miserable breakfast.

“Comfortable, new rooms; new public spaces.”

May 9, 2007 by Barbara from Wayland, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Nice room and convenient location.
• Very poor soundproofing - lots of noise from the hallway.

“The room was clean and comfortable and the hotel was in a convenient location. The night we stayed there, there was a very loud college sorority party in the ballroom that moved up to our hall in the early hours of the morning. The staff was very unhelpful about the noise (probably overwhelmed) and took 20 minutes to pick up the phone at the front desk. They were apologetic the next morning, but clearly were inadequately staffed to deal with the predictable issues that would arise when they had a large party.”

Feb 20, 2007 by Phyllis from Jamison, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were very comfortable and they did not charge for internet access.
• Sounds travels in the halls and from floor to floor.

“They are in the process of reconstruction so the atmosphere not very attractive, but the rooms were very nice.”

Jan 17, 2007 by Curt from Amelia Island, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Pleasant, accommodating house keeping staff member.
• No privacy, water hard, temp. Control poor, entry lock undependable, shower curtain 2" too low, way too many pillows, lobby tam didn't work, etc.

“Under construction after recent purchase. It will take a lot more work to make it justify the 3 or 4 stars.”

Jan 10, 2007 by Susan from Yardley, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Room was nicely furnished and clean.
• Renovations were incomplete and things were messy.

“First impression was terrible - torn up lobby, no greeting from clerk, dusty flower arrangements. Hallway was newly carpeted and painted (overwhelming smell!) And room was clean and nicely furnished. Should not have opened yet.”

Jan 3, 2007 by Beverly from North Port, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• We liked having a restaurant in the hotel.
• We had an unpleasant situation with unrulely young adults running & yelling in the hall even after being asked to stop.

“The coffee offered in the room was weak.”

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Amenities at Hilton Southbury, Southbury

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Florist Free Newspaper Gift Shop Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Pets Allowed Phone with speaker Pool Porters Restaurant Rollaway Beds Room Service Rural/Country Safe Deposit Box Satellite TV Sauna Security Sprinklers In Rooms Video Checkout